Trusted Agent profile · Stockton-on-Tees
★★★★★
639 reviews across 2 platforms
Barwick Lodge, Ingleby Way, Ingleby Barwick, Stockton-on-Tees, TS17 0RH, TS17 0RH
Smith & Friends Estate Agents (Ingleby Barwick)'s office in Stockton-on-Tees, at Barwick Lodge, is rated 4.9 out of 5 across 639 reviews on two platforms.
Every review we hold for the Stockton-on-Tees office, from every platform, shown as written. First names only.
5/5
TrustpilotSale of our home and purchase of another
Manj was really helpful and really worked to get deals on both our sale and the purchase. Would recommend Smith and Friends.
Thank you Sarah for your 5 star review of Manj, he was delighted to read your feedback as we were.Best WishesMark SmithManaging Director
5/5
Trustpilot10/10 Estate Agent
If you want an estate agent that provide’s 100% customer service then use Smith & Friends. I have recently sold my property with this agency and Mark, Manj and Andrea have been absolutely amazing, they went above and beyond to provide 100% customer service, putting my mind at ease and always on hand to answer queries. I was constantly updated at every step and they filled me with utter confidence in their ability to get the job done in a quick, efficient and hassle free manner. I would highly recommend this agency. Thank you again Mark, Manj and Andrea for a job well done, your all super stars
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat team
Great team who were always willing to go out of their way to help. Friendly, knowledgeable and extremely
Thank you Damien for your 5 star review of our Hartlepool team. Kind regards Mark Smith Managing Director
5/5
TrustpilotSold in days Did not expect my home to sell in 4…
Did not expect my home to sell in 4 days staff wonderful polite and happy each time you see them great service and well done 😀 👍
5/5
TrustpilotHighly recommend Smith & Friends
Excellent service from Smith & Friends on the sale of my house. From the initial evaluation to completion they were always available for advice and assistance.Within 24 hours of the house going on the market, we had eight viewings booked and received an acceptable offer within 48 hours. All staff were professional and knowledgeable. They were all so friendly and I have no hesitation in recommending them.
Thank you Peter for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotEasy Transaction
With Thanks to Nicola Middleton & Rachael Purkis of Hartlepool Branch for all there help and assistance of purchasing my new home. Viewing arranged with ease. Phone and mails always promptly answered. I was kept fully updated throughout purchase and would most certainly use again.
Thank you Bryan for your 5 star review of our Hartlepool team and in particular Nicola & Rachael, they are very valued members of our team.Kind regardsMark SmithManaging Director
4/5
TrustpilotGreat service
Overall pleased with the service throughout from Darlington smith & friends when selling my home. Stand out service was from Joy during sales progression, despite other delays she constantly kept me updated, chased all parties, was extremely responsive and approachable. Unfortunately communication wasn’t as great during a period of Joy being off however I couldn’t compliment the service from her more - made a stressful process much easier.
Thank you Gemma for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat team
Great team. Always available and can't do enough.
Thank you Mr Paylor for your 5 star review of our Hartlepool team. Kind regards Mark Smith Managing Director
5/5
TrustpilotExcellent service
Robinson’s have been excellent with the sale of our property from the instruction through to completion, from everyone organising viewings through to assisting with the sale itself and a special mention to Joy who has been extremely helpful and throughout the process l would certainly recommend using them if you are considering selling your home
Thank you for your brilliant review of our Darlington team Vicki. Joy and the team will be delighted to read your kind words. Best Wishes, Mark
5/5
TrustpilotAndrea was fantastic
Although the sellers pulled out of my purchase just prior to completion, Andrea was amazing and has been a great support along the way, even offering support after the purchase had fallen through
Thank you Melanie for your 5 star review of Andrea and our Ingleby Barwick team.Kind regardsMark SmithManaging Director
5/5
TrustpilotFantastic service from putting our home…
Fantastic service from putting our home up for sale it sold in two days lovely staff done a fantastic job special thanks to Nicola
Thank you Mr & Mrs Ross for your lovely review. Kind regards Mark SmithManaging Director
5/5
TrustpilotExcellent.... Again
Have used three times to sell and once to manage a let. Excellent on all occasions.
Thank you Matt for your 5 star review, we greatly appreciate your repeat business and recommendations to others. Kind regards Mark Smith Managing Director
4/5
TrustpilotPaige is excellent
Paige is excellent! Great at communicating with us, resolving issues quickly and efficiently and keeping us up to date!
5/5
TrustpilotWould like to thank the Stockton office…
Would like to thank the Stockton office for handling the sale of my house. In particular Lindsey has gone the extra mile to make a stressful time smoother. She helped keep the sale on track, keeping me informed along the way. Very friendly and professional throughout. Couldn't recommend this team highly enough
Thank you for your review Annabel, Lindsey will be delighted to read your review. Best Wishes, Mark
5/5
TrustpilotExpert Professional and Friendly service !!
Right from my first visit to my local office (Ingleby Barwick) the staff at Smith and Friends were very welcoming and extremely helpful. My main contacts there are Mark, Chloe and Manj, and they have all exceeded my expectations on the many visits I've made there. This is even more meaningful when the house I was intending to buy (through their Marton office) fell through. Having not moved for the last sixteen years, they have guided me through the process of buying and selling houses (and even renting) with their expert knowledge (despite my barrage of questions!!) It's 'full marks' for an excellent professional and friendly service - I'd recommend Smith and Friends to anyone buying or selling ...Ken Day
Thank you Kenneth for your 5 star review, we greatly appreciate your kind words and both offices will be delighted to read your review.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat experience in buying our first…
Great experience in buying our first home. We were tenants with them and the process was exactly how it is was described it would be. Check out of rented property was good and their mortgage adviser helped us with our purchase, Chris at HNW assisted with our legals and the sales staff were polite and always returned calls or emails even the most trivial things. Highly recommended.
Thank you Louise for your 5 star review of our Stockton office. We greatly appreciate your kind words.Best WishesMark SmithManaging Director
5/5
TrustpilotThe staff are throughly professional in…
The staff are throughly professional in their service.Friendly and ready to advise...making the purchasing process smooth and problem free...always obliging and ready to help..
5/5
TrustpilotExcellent Ladies of Smith & Friends
The ladies at Smith& Friends were great kept informed all the time throughout the sale, easy to keep in contact and always helpful.
5/5
TrustpilotFive star service from Smith and Friends
We would highly recommend Smith and Friends. They were extremely proactive in order to achieve our sale and we were kept informed at all times. The marketing was excellent and their marketing on Rightmove really stands out from the crowd. The photographs were of excellent quality and the listing was clear and concise. Nothing was too much trouble. The excellent service also continued with Joy in sales progression who kept us up to date with everything and ensured our sale went through. We also purchased a property from them at the same time and this was handled extremely professionally also. We have used the Darlington office a number of times and wouldn't hesitate in recommending them.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFantastic Service as always
Fantastic Service as always Big thanks to Joy for keeping the sale on track
Thank you Ms Woodward for your 5 star review. Joy will be delighted to read your review.Kind regardsMark SmithManaging Director
2/5
TrustpilotSmith and friends were the estate…
Smith and friends were the estate agents, and you had the house builder.
**UPDATE 30 April 2026** Hi Tommy, the gas engineer advises me that the boiler has been fixed and the vendor will be paying the invoice. We apologise for any inconvenience but as mentioned previously we are not gas engineers and there wouldn't be in a position to sign it off as your review states. With very best wishes. Mark Smith Managing Director Hi Tommy I am sorry to read your review and as per our conversation last night I hope the gas engineer has been in contact with you. We inspect the property for security and meter readings not testing the services as we are not qualified gas or electric engineers. I shall take this situation up with the vendor on your behalf. Kind regards Mark Smith Managing Director
5/5
TrustpilotGreat service!
Easy process, great communication. Fought to get us more info from buyer and their solicitor when things weren't progressing. Great service!
5/5
TrustpilotGreat experience,from start to finish.5 stars
Ellie was extremely helpful,I would not hesitate to use Smith and friends estate agents again,everything went smoothly,5 stars.Kind regardsBob
Hi Sandra,Thank you for your 5 star review of our Ingleby Barwick office and Ellie.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe Darlington office were simply…
The Darlington office were simply superb. I sold a house previously and I trust them to do a great job - which they did. Louis Holmes branch manager was so helpful and supportive and Joy the sales progresser kept me informed every step of the way. The whole team are attentive, caring and efficient. I was really surprised to sell my mother's house so quickly despite the down turn. Thanks tk the team the whole experience wasn't stressful at all. Highly recommend.
Thank you Caroline for your brilliant of Louis, Joy and the team at Darlington, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Smith & Friends Estate Agents (Ingleby Barwick) Stockton-on-Tees won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
ESTAS awards by year, 20252025 1 Best in Postcode ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Ingleby Barwick) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stockton-on-Tees.
Yes. Smith & Friends Estate Agents (Ingleby Barwick) won Best in Postcode (TS17) at the ESTAS 2025 awards.
