Smith & Friends Estate Agents (Ingleby Barwick) Stockton-on-Tees reviews

★★★★★ 5/5

Trustpilot

A lovely viewing with very helpful staff

I met with Graham from the Ingleby Barwick office with a view to renting a property. As soon as I arrived, Graham was friendly, helpful and made me feel very comfortable. He was very knowledgable and even turned the heating on before I arrived! What a Gent! The staff have also been very helpful on the telephone… fingers crossed my application is successful!

Rebecca · 18 January 2022

★★★★★ 5/5

Trustpilot

Would recommend

This was my first time renting and I had a great experience renting with the Middlesbrough branch. Everything went so smoothly and Nikki was so helpful and quick to respond to any questions I had.

Bianca · 23 May 2024

★★★★★ 4/5

Trustpilot

Overall good service

There was a good number of prospective buyers. Staff arranging viewings were efficient but also had time to chat. Staff liaison with my legal firm was good. I should have been notified that the EPC was out of date and that it was not their responsibility to do this.

Mr · 5 July 2023

★★★★★ 5/5

Trustpilot

Darlington branch is excellent

The manager of Darlington branch was very helpful , he made an excellent video of our home which I am sure sold our house to a person out of the area.The sales progression manager was excellent, keeping us informed at every point. She was very approachable answering our questions as and when needed which made the sale and purchase run more smoothly.I wouldn’t hesitate to use Smith and Friends Darlington Branch again and would happily recommend them to others.

Carol · 30 July 2024

★★★★★ 5/5

Trustpilot

Would highly recommend

Excellent communication from start to finish. Staff friendly and helpful throughout. Would highly recommend.

Martin · 26 June 2026

★★★★★ 5/5

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Poperty Sale

Made selling our elderly mother’s property very easy with good communication and service

Keith · 3 July 2026

★★★★★ 5/5

Trustpilot

Good experience dealing with this estate agents

Smooth communication is the highlight of the service received from this estate agent

Viyaleta · 3 July 2026

★★★★★ 5/5

Trustpilot

Good fast efficient service conducted…

Good fast efficient service conducted professionally by Nikki and her team, kept upto date with information and with very good ' people' and communication skills, pleasure to do business with.

Ian · 29 September 2025

★★★★★ 5/5

Trustpilot

Great communication

Claire Grundy in the Stockton branch was super pro-active, friendly and helpful throughout my entire tenancy start to finish. Great communication even whilst I was on the other side of the world in New Zealand! Thanks Claire, your help was invaluable ☺️

Aimee · 20 May 2025

★★★★★ 5/5

Trustpilot

Andrea at smith & friends Ingleby…

Andrea at smith & friends Ingleby Barwick made selling my property a painless process. Efficient and professional, kept me updated throughout .

Sue · 20 April 2026

★★★★★ 5/5

Trustpilot

Superb Letting Agents

Fantastic experience with Mark & Ellie in the letttings team at Ingleby Barwick, they always go above and beyond and nothing is too much trouble. The whole process of finding tenants and moving them in was seamless. Their fees are transparent and include detailed inventories and check out reports which other letting agents normally charge for separately. By far the best letting agent in the local area - keep up the great work!

Platinum · 19 October 2024

★★★★★ 5/5

Trustpilot

Hayden was amazing over email and…

Hayden was amazing over email and phone, he was very fast to respond and very friendly. Ken showed me round the property he answered all my questions and was extremely nice, giving me lots of information on the property

Chelsea · 8 February 2024

★★★★★ 3/5

Trustpilot

Disappointed

I was a buyer in this process.Not enough staff to allow us to view the house when we wanted. Viewing staff pleasant.Sales staff very helpful with negotiation with vendor. Sales progression could have communicated more frequently and did not seem to know very much about vendor details or timings. I had the impression she was totally overworked.When we picked up the keys the staff member I spoke with was unhelpful and dismissive. Disappointing experience.

Mr · 1 October 2024

★★★★★ 5/5

Trustpilot

Great experience selling a home

Great experience selling a home! The team were all amazing from start to finish. Great communication through the whole process. Would definetly use them again.

Mrs · 26 March 2026

★★★★★ 5/5

Trustpilot

Great Communication

Robinson’s were our first experience with estate agents and they made it such a positive one. Great communication throughout, from viewing properties, to listing and selling ours. Nicola was very helpful, easy to get hold of and generally made the process feel less daunting. Will definitely use Robinson’s again.

Mrs · 15 May 2023

★★★★★ 5/5

Trustpilot

Very informative throughout the process…

Very informative throughout the process of selling our property. Great communication throughout from Megan who was excellent and understanding of our situation.

David · 13 April 2026

★★★★★ 5/5

Trustpilot

Ingleby Barwick Lettings Team

As a landlord I am very happy with the fully managed service provided by the team at the Ingleby Barwick office. All aspects of the letting process are carried out professionally and efficiently from start to finish and the friendly staff always have a positive attitude. Mark the Office Manager has a hands-on approach and provides valuable marketing and tenancy advice. I can highly recommend Smith & Friends for property management services.

MKD · 6 October 2024

★★★★★ 5/5

Trustpilot

Great service fabulous staff.

Fabulous service from all the team. Toni who valued my property was excellent. Elaine was fantastic at keeping me informed every step of the way. I cannot praise them enough. Will use again if I ever move. Thank you guys at Marton Road branch your fantastic.

Mr · 6 July 2023

★★★★★ 3/5

Trustpilot

Whilst the experience with the staff at…

Whilst the experience with the staff at the Marton branch was good, as far as we were concerned the iamsold team were part of the bigger team and our experience with them was frustrating. Initially we were told that the auction process would take up to 56 days. The initial offer was accepted on 9/1/24. Completion did not take place till 23/4/24, 103 days later. The delay cost us financially due to the changes in CG tax. We later found out that the buyer wanted to purchase as a business that was not even registered till the end of January. This was the reason for the excessive delay. The communication throughout from iamsold was poor with emails from our solicitor often not being responded to. Unfortunately this reflects on your business as this is who we signed the contract with.

Maria · 17 May 2024

★★★★★ 5/5

Trustpilot

Thankyou Darlington!

I used the Darlington office to buy my property and couldn’t be more satisfied with the service I received. My purchase had a large amount of sentimental value and both joy and Michelle were so invested it made the experience a lot less stressful. Highly recommend these guys and I can’t thank them enough :)

Nicola · 17 August 2022

★★★★★ 5/5

Trustpilot

house move from Birmingham to…

Painless house move from Birmingham to Middlesbrough. The professional, friendly, knowledgeable people at Smith & Friends Marton made this happen. Would highly recommend.

MISS · 7 October 2024

★★★★★ 5/5

Trustpilot

Smith & Friends Hartlepool- excellent

Smith and Friends Hartlepool have sold two of my properties now and each time I felt that the experience has been excellent. The staff are knowledgeable and nothing is too much trouble. Their pricing is competitive and they make sure to keep me informed every step of the way. From valuation to setting the completion date they've been professional and trustworthy. Thank you to the whole team.

Heather · 6 December 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Smith & Friends provide an excellent service. They manage a number of properties and are friendly to deal with & reliable. Thank you Lee & Val.

Andrew · 1 October 2025

★★★★★ 5/5

Trustpilot

Absolutely brilliant

Mark, Chloe and the team at the Ingleby branch are absolutely superb! So professional, helpful and friendly. Nothing is ever too much trouble and I would highly recommend them! Thank you :)

Joanna · 25 April 2024