Trusted Agent profile · Stevenage
★★★★★
1,452 reviews across 1 platform
Stirling Close, Stevenage, SG2 8TG
Hill Residential Limited's office in Stevenage, at Stirling Close, is rated 4.9 out of 5 across 1,452 reviews on 1 platform.
Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
5/5
TrustpilotRaalf was professional
Raalf was professionalHe came to the property today and manage to resolve the main issue he came in to look at. He was also helpful in taking notes of further issues that needed toi be looked at and after reviuewing the issues advised that he will liase with the office team to book a seperate time to get this done. Appreciate the help. today!
5/5
TrustpilotMike Lewis is a STAR!
Mike is very experienced and knowledgeable. He was very patient to go through all the defects in my house. He also gave me some tips on how to maintain the house. His work is World Class! We are very grateful to have him to fix our home.
Hello OC,Thank you for your kind words, we will be sure to pass your message on to Mike.We are pleased our team are going above and beyond, and we wish you all the best in your new Hill home.Many thanks,Hill Customer Service
1/5
TrustpilotVery disappointed with after Sales Service
I bought 2 bed house in Lampton Parkside Development in Hounslow. I’m very disappointed with the kind of service I am getting for the defects I reported during warranty with first 6 weeks. It was all very nice and prompt for minor ones. When I reported that there is a crack in basin of one of my bathroom. They promised to replace it. After some chasing, one guy came and replaced the basin but didn’t apply the glue filling around it. He said call customer care and they will send someone else. Again after some chasing customer care said someone will come in one or two weeks until then I cannot use this bathroom as water may run down the basin. Finally the guy came and did the glue filling but did very bad job and left a crack on my basin counter top. When I escalated the quality of work, they again promised to fix it and again the chasing starts. This time I have been chasing for 2 months since December 2023, only answer I hear from customer care is we are waiting for the quote from our vendor. Which vendor takes 2 months just for the quote of this small job. Even if it’s true, doesn’t Hill has the responsibility to take some action against the Vendor ?
Dear Jitendra, Thank you for your feedback, which is important to us. We are very sorry for the delays you have experienced and acknowledge our support has fallen short of what you should expect. We have experienced delays with our material suppliers and are awaiting confirmation of a date for the replacement of your worktop to be completed. Please be assured that we continue to put pressure on our supplier, and we shall keep you updated with our progress. Thank you for your patience.Kind regards, Hill Customer Services
5/5
TrustpilotGreat service
Micheal was very helpful and polite when carrying out work at our property. He reapired several defects to a great standard in a short period of time. He was prompt and went out of his way to provide us with a good service
Hello Rebekah,Thank you for taking the time to let us know your feedback, we will be sure to let Michael know how pleased you was with his service.Many thanks,Hill Customer Service
5/5
TrustpilotFirst time I have bought a new build…
First time I have bought a new build house, and have non stop questions for the team at Hills Group (CB10) Audley Green. No ask is too much trouble for them, and they really support you every step of the way.
5/5
TrustpilotAmazing service from Claire Wiggins
We have always received a lovely and professional service from Claire, she is a very good asset for Hill , excellent customer service , she does coordinate the team very well.Thank you very much Claire and the team for looking after us all these years , we do appreciate a lot for your assistance and support.
5/5
TrustpilotFollow up visit support
Michael Perry, Georgia, and Claire made a huge effort to get more of our snags completed, even the smallest ones. Michael made sure to paint a whole wall section instead of just a patch. Thankfully, his consideration made all the difference.
Hello Kieran,Thank you for your positive review. It's great that the team have provided you with their expertise and were able to demonstrate Hills commitment to excellence. We will pass on your kind words.Many thanks,Hill Customer Service
5/5
TrustpilotBradley is the right man on the Ground
Bradley is a diligent man really. He helped fix most of defects in paintwork n door issues during his last few visits. He was really the man on the ground to the right things efficiently n patiently. Thank you n very appreciated. And very glad to talk to him.
Hello Desmond,Thank you for taking the time to leave a review. We are very pleased to hear Bradley was able to rectify all your issues so brilliantly. We will be sure to pass on your kind words.Many thanks, Hill Customer Service
5/5
TrustpilotPaul Lambert made my day!
Paul Lambert came early in the morning to removed the swelled wood curtain because of the moisture. He repainted several places including the ceiling and the frame of the main door. It is now like new and my wife is happy with that. Paul is nice and did very beautiful work. Thanks!
5/5
TrustpilotHill’s follow up job
The follow up job done by Hills’ Operative Alan Deadman is effective. He is very kin and did the job done in perfect. Moreover the coordinator Faye is very helpful and well organised in this project.
Hello,Thank you for your 5* review. Alan will be happy to hear.Many thanksCustomer Service
5/5
TrustpilotVery helpful service
I’ve recently moved in to my new home and as it is with new builds, there are some defects which I reported and have had an appointment booked with one of the team to attend and fix them. Today I’ve met Faik one of the Hill’s team members. He’s been amazing, very chatty, happy and helpful. He went above and beyond in his service, answered all my questions, reassured me in my doubts and also helped me resolve a little issues I had.
Hello,We pride ourselves on great customer service and we are pleased this was delivered by Faik on his recent visit to your home. We really appreciate your feedback.Many thanks,Hill Customer Service
1/5
TrustpilotAbsolutely worst team I have ever come…
Absolutely worst team I have ever come across. So unprofessional and the quality of work is terrible. They have no eye for detail and their lack of communication is appalling. We have had a number of their team saying that they are the worst company. They push jobs around and not complete what needs to be done. They acknowledge there are issues and promise to fix it but then you are ghosted. Some of the individual staff are nice and they don’t have anything to do with it but their management is the worst. Our house has issues that they have acknowledged needs to be fixed however, they keep passing on to person to person and they don’t fix it. I would never recommend them.
Hello Lana, Thank you for your feedback, we are sorry to hear of your reported issues.We are pleased to hear that our team have been in contact with you to devise a route forward and rectify the situation.Many Thanks,Hill Customer Service
5/5
TrustpilotI recently had a major repair on my…
I recently had a major repair on my home. It was expertly managed and the work completed by Andy Delaforce and Phil Way. They work together seamlessly, with such a happy and self assured way I was filled with confidence that they would get the job done with great success. They were courteous throughout the 3 day project and very respectful of my home and did everything to tidy up after themselves every day. The job seemed to go very well, even through very challenging wet weather, they got it done with a smile on there face. Also shout out to the customer service team at Hill, I was very happy with the entire experience with Hill. Many thanks 😊
Hello Colin,Thank you for your positive feedback. We are glad Andy, Phil & the Customer Service team were all able to demonstrate Hills commitment to excellence. We will be sure to pass on your kind words.Many thanks,Hill Customer Service
5/5
TrustpilotAndrew did an amazing job replacing the…
Andrew did an amazing job replacing the plasterboard in my utility room. The room looks brand new. I highly recommend him!!
5/5
TrustpilotPhilip Way was brilliant when coming to…
Philip Way was brilliant when coming to visit my flat. He was extremely friendly and professional, fixing all of my grouting and sealant issues. He had great attention to detail and went above and beyond with his service. Highly recommend him and this group.
5/5
TrustpilotMr Peter Miller is very professional and helpful.
Mr Peter Miller is very kind, helpful and full of humor. Not only did he repair the shower head, but he also provided many brilliant solutions to clean the bathroom and kitchen surfaces. Thank you for his enormous help.
Hello JC,Thanks for your review, it's great to hear Peter provided you with a great service. We will be sure to let him know.Many thanks, Hill Customer Service
5/5
Trustpilotgood customs service
I moved the Hill property more than three years ago. Recently encountered a slight leak in the room of the annoying thing, also because it has been in for several years, Hill Customer Service Coordinator Nicole Spanou is still eager to find the then service provider for me to solve the difficulties!
5/5
TrustpilotRaalf
Raalf was brilliant. He was punctual, worked efficiently and did an excellent job. He also showed me the before and after pictures of his work explaining what has caused the problem and highlighting what he had done to ensure this didn’t occur again. I was very grateful for this.
5/5
TrustpilotBradley Sullivan was very professional…
Bradley Sullivan was very professional and did a good job in fixing the mould built up underneath the silicone sealant in the shower area. Thank you for fixing this issue
Hello Ramya,Thank you for your positive feedback. We will be sure to pass it onto Bradley.Many thanks,Hill Customer Service
5/5
TrustpilotMillside Grange
We moved 6 months back in this lovely development. We had some teething issues but was resolved promptly. Especially the site manager Kish has been very very helpful, proactive and supportive. The customer service team is very responsive as well.Overall we are very pleased.
5/5
TrustpilotSimon went the extra mile to make sure…
Simon went the extra mile to make sure everything was perfect! And gave me some fantastic pointers and tips too. He was super friendly and professional. I couldn’t have asked for more. Extremely highly recommended!
Hello Customer,Thank you for your positive review. It's great to heard Simon has provided you with their expertise and were able to demonstrate Hills commitment to excellence. Many thanks,Hill Customer Service
5/5
TrustpilotRichard’s work at 1 Northam Avenue
Richard was Professional, friendly and polite attending 1 Northam Avenue this morning, he went above and beyond to fix the problems and explain why it was happening as well as adding extra to his work load. I am very happy with his work and would recommend him to anyone in the area.
3/5
TrustpilotGreat service, just a shame it took so long to get it
We had a problem with our back door that took 2 years to get to a resolution. It's frustrating it took this long when Mike Lewis (who deserves 5 stars) came and fixed it within half an hour. He is an asset to Hill with his very friendly manner and thorough understanding of the problem and how to fix it. If we'd had a visit from Mike 2 years ago, this would have been a 5 star review!
Hello,Thank you for providing us with your valuable feedback, we appreciate you taking the time to do so. It's great to hear Mike has been able to demonstrate Hills commitment to excellence. Many thanks,Hill Customer Service
5/5
TrustpilotMichael Chapman was very helpful today
Michael Chapman was very helpful today! Attentive to details and even fixed my broken tap while he was waiting for the patching he did to dry! Thank you so much!
Hello Toni,Thank you for your review. We will pass on your thanks to Michael which he will be pleased to hear.Many thanks,Hill Customer Service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hill Residential Limited's Stevenage office has 1,452 reviews across 1 platform: 1,452 on Trustpilot (across the whole business).
Hill Residential Limited Stevenage is rated 4.9 out of 5 across all 1,452 reviews.
Hill Residential Limited Stevenage, Stirling Close, Stevenage, SG2 8TG.
