Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGarden door and LED repair by Bradley Sullivan
The garden door was having some issues with the metal piece at the frame being loose and damaging it when being open or closed. Luckily Bradley Sullivan was here today to save the day. He figured out what was going on with the door and he found an ingenious way to put the different frame pieces back in place. After this, the door frame was completely flat and firm, with the screws perfectly aligned.Then he came back to fix the LED light under the kitchen cabinets which fell down the previous day without much of a warning. He used a strong adhesive and gave a layer of paint to cover the few bits the previous adhesive tape had pulled off the wall.
Javier · 26 October 2023
★★★★★ 5/5
TrustpilotLovely experience Kelvin the carpenter
Kelvin the carpenter came with a lovely smile and did an excellent job. His professionalism and attention to detail were evident throughout, and he ensured everything was completed to a high standard. His friendly demeanor and skilled craftsmanship made the entire experience smooth and enjoyable. I would highly recommend Kelvin for any carpentry work, his expertise truly stands out.
Ania · 2 December 2024
★★★★★ 5/5
TrustpilotFAIK AND CLAIRE WINGS
Jegatheeswary · 16 September 2026
Agent replied · 24 September 2026
Dear Jegatheeswary Rajkumar,
Thank you for taking the time to leave us a review. We're delighted to hear that Faik and Claire provided an excellent service and that you were happy with their work and communication. We'll make sure your kind feedback is shared with them both.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotOutstanding work from Andy Delaforce!
We had the pleasure of having Andy Delaforce attend our property to repair what we thought was a leak behind the wall. Andy found the issue straight away! After finding the issue Andy had to cut through the plaster board etc… Andy fixed the issue and replaced everything to a very high standard. It was like he had never been. Very clean, professional, and was always on time! I could not recommend Andy enough. Any issues in the future I will most definitely be requesting Andy to attend. Thank you for all your hard work and finishing the job to a high standard.Zak.
Zak · 12 October 2023
★★★★★ 5/5
TrustpilotWindow Repair
Andy and Phil were fantastic, they quickly diagnosed, repaired and made good the problem over the course of 3 visits. They were always friendly and polite. They kept us informed of progress and ensured we were happy with the work completed. A 5 ⭐️ service.
Megan · 19 December 2023
Agent replied · 13 June 2024
Hello Megan,Thank you for your positive review. It's great that Andy and Phil have been able to demonstrate Hills commitment to excellence. We will pass on your kind words. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotGreat Service from Richard
I had noisy piping which needed sorting. Richard was extremely helpful and polite. He inspected the area and explained the steps he would take to resolve the issue. He sound proofed the area with loft insulation. Richard was extremely efficient and also offered to oil my door hinges while he was here. I am very happy with the service he provided.
Alina · 1 October 2024
★★★★★ 5/5
TrustpilotRaalf was prompt on time and did a…
Raalf was prompt on time and did a thorough investigation of the issue, he found the culprit which we both thought solved our issue. Through no fault of his own, the issue is still present, but I can’t fault how hard he tried to find the issue and fix itz
Michael · 25 July 2023
Agent replied · 29 August 2024
Hello Michael,Raalf will be pleased to hear your positive review.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotGreat and thanks to Simon Cowdrey
Simon made a great job for painting my garage door and the main door. He is very nice, polite and give additional advices on the brand and code of the paint color. He is a dog lover and so do us, we had a great talk and thanks for his service
Mr · 22 June 2023
Agent replied · 13 June 2024
Hello Mr Tang,Thank you for taking the time to leave us a review. Simon will be pleased to hear your positive feedback.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotFantastic operative! But would not buy another Hill property
Would not buy another Hill property given the number of issues. However the operatives are fantastic. Had Ben Aken come around to do some repairs, and was absolutely blown away by the kindness, communication and level of service. There was plaster coming off the wall and he did a proper investigation for dampness as well as a thorough job sanding/repainting it, very polite and explained steps throughout.
Katie · 5 June 2024
★★★★★ 5/5
TrustpilotBarry came to 107 Turing Way to put apply sealant around the bathroom sink and tap.
Barry came to 107 Turing Way to fix the tap in the bathroom. He realized my toilet flash isn't working and he fixed it.Plumber was here before, and couldn't fix it. He said he needs to order new part...But Berry sorted it out.Very thankful for the extra effort.
Marija · 18 August 2023
Agent replied · 26 December 2024
Hello Marija,Thanks for taking the time to leave us positive feedback. We will share it with Barry.Many thanksCustomer Service
★★★★★ 5/5
TrustpilotExcellent Operatives Mike Perry, Mike Chapman and Mike Lewis
Mike Perry, Mike Chapman and Mike Lewis were the Hill operatives who attended my property to make good some bits and fix some snags. I have high standards and they more than met them; they made my house look supreme and handled everything with grace and good humour!! They are a credit to the company and it was a joy to have them visit and carry out the works. Thank you guys
Victoria · 9 February 2024
★★★★★ 5/5
TrustpilotSimon Cowdrey of Hills visited us…toilet repair
Simon Cowdrey of Hills visited us today. He completed one piece of work in our downstairs toilet and then attended to a new leak we had in the kitchen ceiling. He took photos and quickly sorted out for someone to come and repair the leak. He has promised to return and repair the ceiling when he returns from holiday. He was cheerful and polite. Thank you Simon.
Website · 17 May 2024
★★★★★ 5/5
TrustpilotA big thank you Alan - Customer Service Representative
A big thank you Alan who visited us last week. It is pleasing to know that small snagging issues are treated with the same response, curtesy and professionalism a year down the line from moving in, and meet the Hill Residential Customer Service pledge of a two year warranty.
Della · 4 July 2023
Agent replied · 13 June 2024
Hello Della, We are pleased to see your snagging issues were resolved by Alan. Thank you for taking the time to leave a review.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotThank you to Nicole and Kelvin
Since the carpet of my son's room was damaged due to the water leakage from the bathroom next to it and it has to be replaced. That means we have to remove everything out of the room and thanks to Nicole who has arranged Kelvin to help us. Nicole is very responsive and Kelvin is gery helpful. They are both very polite and considerate, they understood our needs and tried to help as fast as they can.
KAI · 13 October 2023
★★★★★ 5/5
TrustpilotGreat service
So pleased with Hill, their customer service team and Alan Deadman! Work was completed quickly and Alan talked me through what he had done to fix the sealant and the cracks in my bathroom! Would have him back any dayThank you for all your hard work!
Arthur · 18 September 2023
Agent replied · 24 August 2024
Hello Arthur, Thank you for your positive review. It's great that Alan was able to demonstrate Hills commitment to excellence. We will pass on your kind words.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotHigh quality service from Tom
Tom was very patient and careful in explaining the new house we were about to move into, and it took him a whole morning. From the history of Cambridge to the development of Hill, the future development plans of the building where we are located. We are very much looking forward to the new life that is about to begin, and think the standard of Hill's company is really amazing!
Yang · 9 March 2024
★★★★★ 5/5
TrustpilotCameron Prentice delivers on minor snagging matters......…
A brief line to thank Cameron here on site at Eden Green for coordinating with Sarah Key in Customer Services and resolving a couple of minor snagging matters rapidly for me. Cameron was extremely attentive and organised the trades in question to visit at times that were suitable to me. No fuss, no bother. Excellent communication, listening and attention to detail skills that I feel need to be recognised. Thanks again Cameron.
Paul · 26 January 2024
★★★★★ 5/5
TrustpilotKISH FROM MAINTENANCE AT CROXLEY GREEN
KISH FROM MAINTENANCE AT CROXLEY GREEN Kish has been excellent with our problems He is very knowledgeable and gets the job done quickly and with the required trade and at the said timeHe kept on sending different people from the required trades to get the job done Keep up the excellent work you are doing Once again thank you
ANIL · 19 September 2024
★★★★★ 5/5
TrustpilotThank goodness for Michael Butterworth's timely help.
The balcony sliding door suddenly got stuck and couldn't be closed or opened. I immediately contacted Michael Butterworth. After understanding the details, he quickly reached out to his colleagues, who gave up their break time to come and repair it. With their help, the door was quickly fixed. Thanks to Michael Butterworth, everything was resolved swiftly. I want to express my gratitude once again.
Emily · 25 June 2024
★★★★★ 5/5
TrustpilotDoorframe repair
Richard from Hill attended my property to rectify damage caused by other contractors to the doorframe. The damage looked quite extreme including holes in the woodwork around the frame and damage to paintwork, he did a great job and efficiently fixed the problem, leaving this good as new. Richard was very helpful and a great help, I really appreciate his assistance.
Harry · 15 August 2024
★★★★★ 1/5
TrustpilotHeartbreaking
I'm a neighbour of the borough where North Gate Park is being built. The lowest price is £390,000 for 1 bedroom apartment. That's unbelievable. There's no way a normal person with a normal salary can ever afford buying their own apartment. Not even mention a single person. These houses are not built for us, workers and neighbours of Haringey.It's heartbreaking
VICTORIA · 27 August 2024
★★★★★ 5/5
TrustpilotA pro
A Michael Chapman came to my flat to fix some defects that I reported to the builder (Hill). Michael was very friendly and he fixed the defects in a really professional way. I am very happy with the manner that he carried out the work. Well done.
Richard · 27 July 2023
Agent replied · 13 June 2024
Hi Richard, Michael will be glad to hear your response, so we will make sure your words get back to him. We appreciate your feedback.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotExceeding expectations by a country mile
There are many reviews of Hill which are tremendous. It is too easy not to take to take the time to add to that list. However, great service is rare and it should be acknowledged. Today, the people at Hill went above and beyond for me, greatly exceeding my expectations. All this on the Friday of a bank holiday weekend. Carpenter - brilliant: practical, helpful, good communication, he listened. Kirsta (who arranged all) superb. Denise who has previously helped me: efficient and effective. We should never take great service for granted. All this and the fundamental element (a great home), Hill are superb in every way imaginable. Thank you everyone, Patrick
Anthony · 22 August 2025
★★★★★ 5/5
TrustpilotI recently had my balcony repaired
I recently had my balcony repaired, and the experience was exceptional from start to finish. Richard started with a thorough assessment, pointing out areas that needed attention. Richard was transparent about the repair process and offered immediate solutions and finished in a timely manner. I have no hesitation in recommending this company and in particular, Richard.
Silkee · 25 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
