Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMaggie Sun and Chloe G were outstanding
Maggie Sun and Chloe G were outstanding in helping us find our perfect house. They were incredibly patient with us while we considered our options and decided on the right house for us. We dealt with Chloe mainly, who was so kind and personable, and absolutely lovely to our two little girls who had to attend site visits and meetings with us due to lack of childcare. She also understood this decision was going to affect them as well as us, and helped my eldest get excited about her new home! During the weeks that followed, Chloe helped the exchange process go incredibly smoothly; there weren't any questions she couldn't answer and she was well versed in all the conveyancing side of things etc. She also worked hard contacting the solicitors on our behalf when applicable. After completion she even checked in to see how we were settling in and enjoying our new home. We never felt like we were part of a conveyor belt. Thank you Chloe (and Maggie)
Victoria · 14 February 2024
★★★★★ 5/5
TrustpilotVery happy once again with Hill
Very happy once again with Hill. Kelvin came to fix an issue with our front door. The issue turned out to be cosmetic but Kelvin still rectified the appearance by going out to source the correct paint after filling the gap which had appeared by the door hinge. Kelvin was very polite and helpful and kept me updated at all times. Thanks very much Kelvin.
Hellsbells8334 · 17 October 2022
Agent replied · 13 June 2024
Hello Hellsbells, Thank you for taking the time to leave a review, we are pleased you received our usual high levels of customer service. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotGreat work carried out correcting our ceiling issue
Michael Chapman from Hill did an excellent job correcting our ceiling issues. He arrived first thing to start the job, was friendly and kept me updated at all times on the progress. The lounge was left clean and he'd ensured to keep everything covered whilst doing the job. Very happy with the work carried out and would highly recommend Michael.
Hellsbells8334 · 27 March 2023
Agent replied · 13 June 2024
Hello,Thank you for leaving such a pleasant review. We will let Michael know the kind words you left about him doing such an excellent job.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotExceptional Service by Alan Deadman for Door handle Repair
I recently had the pleasure of engaging Alan Deadman (from Hill) to fix the handles on my doors, and I must say, his work was nothing short of fabulous. Not only did he meticulously repair all the malfunctioning door handles, but he also took the initiative to inspect and confirm that every other lock in the house was in perfect working order.Alan's attention to detail and commitment to ensuring complete functionality impressed me greatly. He demonstrated a high level of professionalism and skill in his work. The peace of mind that comes from knowing all the locks are secure and functioning correctly is invaluable.I would highly recommend Alan Deadman for any lock repair needs. His thorough approach and excellent customer service truly set him apart in his field.
Teja · 24 January 2024
★★★★★ 5/5
TrustpilotTHANKYOU LauraWhen you commit to purchase a property…
When you commit to purchase a property which hasn’t been built yet you have to invest a great deal of trust. On and after completion you need a helping hand and Laura was right there: very reassuring, attentive to detail and supportive. Big thanks to you Laura; you really made a difference.
Jeremy · 12 October 2023
Agent replied · 13 June 2024
Hello Jeremy,Thank you for taking the time to leave us a 5* review. We pride ourselves on great customer service, and we are really pleased this was delivered by Laura. We will be sure to pass on your appreciation.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotAlan Deadman was amazing
Alan Deadman was amazing. He was booked for a simple tape repair and repaint, but the level and of care and attention he took to such a small job was wonderful. He treated it like the most important task he has that day, and took plenty of time to get it done right. Couldn’t be happier with the service, thank you Alan!
Laura · 27 November 2024
★★★★★ 5/5
TrustpilotGreat professional and considerate
Daniel Philips assisted us today, and the job is excellent. He solved all the listed problems, and even figured out another place that need to be fixed. He is responsible and considerate, professional and versatile; after more than 4 or 5 tasks, everywhere remained clean! Thank you so much Daniel!
Hongjing · 27 November 2023
Agent replied · 13 June 2024
Hello Hongjing,Thank you for your positive review. It's great that Daniel has been able to demonstrate Hills commitment to excellence. We will pass on your kind words. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotAftersales Support
Following the purchase of our property, Hill provided and is still providing great aftersales support. We have identified few cosmetics issues following our move and all recorded both at the first and 7 day visits. A visit for the repairs was arranged shortly and most of the items were fixed. I would especially like to praise Simon who was so kind and helpful dealing with the issues promptly.
Rasim · 24 February 2026
★★★★★ 5/5
TrustpilotRichard Ryan was great
Richard Ryan was great! Very friendly and helpful!
Vimalan · 28 May 2026
★★★★★ 5/5
TrustpilotGreat service
The service was quick with good communication from booking the repair to having the job done. Alan Deadman was very friendly, polite and did a great job fixing my balcony slab. Great customer service overall.
Kay · 6 September 2024
Agent replied · 13 June 2024
Hello Kay, Thank you for your review. Raalf will be pleased to hear.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotSarah Key had once again effective fixed an urgent issue for us
We were quite shocked with the sudden issue at our home. We hadn't taken photo and sent to Sarah for advice. Sarah had then effectively made all the necessary arrangements immediately and the issues were then resolved with the effort from handyman of i-mex and Hill.Sarah is as professional as she always be, explained to us the possible causes of the issues and comforted us.Sarah's kindness and effectiveness has made this bad event not that worse.
Cyril · 26 March 2024
★★★★★ 5/5
TrustpilotThank you Georgia 🙏🙏
We met Georgia around completion. And she was our dedicated customer service contact to report any issues or otherwise. From bottom of hearts, thank you so much Georgia for helping us settle in, being there to not only listen to our issues but getting them actioned in a timely manner. And for going beyond in getting us help in some of own chores (fittings, decor, poles etc.) You have made the buying experience with Hill 10x better!! 🙏🙏🙏
Karan · 6 February 2024
★★★★★ 5/5
TrustpilotWas a good man andy richard
Abdul · 21 September 2026
Agent replied · 24 September 2026
Dear Abdul Mohammadi,
Thank you for your lovely feedback. We're pleased to hear that Andy and Richard provided a positive experience. We'll make sure your kind words reach them both.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotMichael Perry, Sarah Kay and Laura Hilliar excellent
Michael Perry, Sarah Key and Laura Hilliar, are all to be thoroughly commended for their professionalism. All three of them have been courteous, helpful and efficient in their dealings with me. Problems have been addressed and dealt with and ultimately solved.I recommend Hills and these particular individuals unreservedly.
Mibby · 19 December 2023
Agent replied · 13 June 2024
Hello Mibby, Thank you for your 5* review. the team involved will be pleased to know they have provided you with excellent work and gave you a great experience of Hill. It's always great to hear our team members are able to demonstrate Hills commitment to excellence.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotThis is the second time I've had the…
This is the second time I've had the pleasure of having my curtains and blinds fitted by Mr. Mike Lewis on 22 May 2024. As before, the job was excellently done. Mike was friendly, professional, and demonstrated a high level of skill and attention to detail. I'm 100% satisfied with the results once again and highly recommend his services for anyone needing top-notch curtain and blind fitting. An outstanding job every time!
Wai · 29 May 2024
★★★★★ 5/5
TrustpilotA job well done!
Mike Lewis was fantastic today.He was kind, professional and reassuring.When he couldn’t find what he needed to finish the job locally - he drove across Cambridge to source it and kept me informed the whole time!I wouldn’t hesitate to have Mike complete work in the property again.
Donna · 21 December 2023
Agent replied · 13 June 2024
Hello Donna,Mike will be pleased to see your review, and we are happy to hear his service was professional.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotRichard was very quick and efficient.
Alice · 28 May 2026
★★★★★ 4/5
TrustpilotAndy did a fantastic job.
Stephen · 18 September 2026
Agent replied · 24 September 2026
Dear Stephen McDavid,
Thank you for your lovely feedback. We're delighted to hear that Andy did a fantastic job and was friendly and punctual. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotExcellent service
Today I had Terry Evans from Hill visit to address some minor defects to my property; namely some faulty door hinges, a loose fitting on the balcony and stiffness of my front door and lock. Terry was fantastic, he arrived on time and was patient while I returned home from the school drop in the morning. He was very friendly and we had a good chat in between him completing his work, turns out we're both local boys and his dad knew my dad, and his son was in the year below me at school.Terry went the extra mile to go and get some hinges which he needed to complete the work from the shops rather than having to make another visit and solved the stiffness issue with the front door and lock to make it fire safe. He was kind enough to tidy up after himself even though I said I'd handle it. What a great man, Hill are lucky to have him as an employee as he provides a friendly and thorough service and he has a great reputation in my eyes.
Slim · 14 November 2023
★★★★★ 5/5
TrustpilotGeorgia Philips in Customer Care is good
Georgia Philips in Customer Care is really responsive and helpful. She came to site and visited us a few times to see what our issues were, which is very important as we feel that she understood the issues and our needs and she tried her best to help us follow up on our issues. She usually would be able to get the right people on the job and fix our issues for us. It makes a huge difference comparing to others who may seldom go on site and who might not be able to differentiate one client from another and remember the issues.
CW · 14 November 2023
★★★★★ 5/5
TrustpilotSarah Key is responsive and awesome
Our new flat has quite a number of minor issues to be fixed which we have been discovering them day after day which means that we have been sending them to Sarah continuously instead of one go. Sarah has been very patient, properly recorded all these issues and assigned to the corresponding parties to handle. She is very caring and is always trying to keep track on the status. Sarah won't hesitate in chasing the vendors for an update for us. She has made our lives much easier in the process.
Cyril · 13 November 2023
★★★★★ 5/5
TrustpilotOUTSTANDING CUSTOMER SERVICE
We really do not feel Hill could have done any more to make our house move experience a pleasant one. During challenging housing market conditions, our contact - Judy Hayden, as our 'face' for Hill was superb in supporting us and driving us forward to exchange and completion. Our chain was problematical yet Judy took ownership and displayed what is necessary to 'make things happen' especially during the chain progression process. The site manager, Andy Dawson was calm, reassuring and nothing was too much trouble to ensure a smooth move into our new home. Good old fashioned Customer Service. How refreshing. Well done Hill, Judy & Andy, keep up the good work. (Eden Green)
Paul · 9 November 2023
★★★★★ 5/5
TrustpilotI recently had Alan Deadman come and…
I recently had Alan Deadman come and fix my locks on my property, and he was fantastic. Alan was super friendly and lovely to speak with. He showed up right on time and got the job done quickly and efficiently. He explained everything he was doing, which I really appreciated. The new locks work perfectly, and I feel much safer now. An all around really nice guy.
Chloe · 25 July 2024
★★★★★ 5/5
TrustpilotSuperb Workmanship and Service by Kelvin
I recently had the pleasure to have Kelvin to fix the cracks in my house, and I couldn’t be more satisfied with the results. From start to finish, Kelvin’s workmanship was impeccable and his attention to details truly outstanding. Kelvin is punctual, respectful, and maintained a clean and organized work environment. His communication was clear, ensuring I was always informed about the progress and any necessary adjustments.Thank You Kelvin!
OC · 13 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
