Trusted Agent profile · Stapleford
Verified
★★★★★
1,260 reviews across 1 platform
32 Derby Road, Stapleford, NG9 7AA
Robert Ellis's office in Stapleford, at 32 Derby Road, is rated 4.9 out of 5 across 1,260 reviews on 1 platform, including 1,260 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Robert Ellis won in 2026.
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The Trusted Agent 2026 results for Robert Ellis, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stapleford office, from every platform, shown as written. First names only.
5/5
GoogleSold a house Very easy to deal with All staff very helpful
James, thank you so much for this. Selling a house is a big deal and I am really glad the whole process felt easy and that everyone looked after you well. That is exactly what we aim for. Wishing you all the best in your next chapter. … More
5/5
GoogleWe did two viewings with Louise Jowett. Louise told us all we needed to know, gave us information booklets about each property, and allowed us to ask any questions we might have. As first time buyers, these two viewings were the first we’d …
Really appreciate your kind words, Keely. It's wonderful to hear that Louise Jowett provided you with all the necessary information and support during your viewings as first-time buyers. Our team is glad that you found the property booklets … More
5/5
GoogleMe and my partner had a very pleasant lady to show us round a property. Louise Jowett, she was very friendly and so easy to talk to which I really appreciate being a bit on the shy side at times. She had all the answers to the questions we …
Dear Steph and Jonjo, We are thrilled to hear about your positive experience with Robert Ellis Estate … More
5/5
GoogleHad the pleasure of being shown a property by Helene Sutton and was very happy with her and her professionalism. Was absolutely lovely to be shown a property by her!
Thank you, James, for your 5-star review of Robert Ellis Estate Agents and Lettings, Stapleford. We truly appreciate your feedback and are delighted you had a positive experience with our team. Your satisfaction is our priority, and it … More
5/5
GoogleHad a viewing with ryan Troth-humphrys from robert ellis and I must say he was well mannered answered all my questions and went above and beyond Thankyou ! 😁 …
Thank you, Julieann Shaw, for your 5-star rating of Robert Ellis Estate Agents and Lettings, Stapleford. We truly appreciate your feedback and are delighted to know that our services met your expectations. Your satisfaction is incredibly … More
5/5
GoogleHad great experience with Robert Ellis all the way through our sale and purchase. Very helpful and accommodating team. They worked extremely hard to get our chain to completion. I would highly recommend them. Special thanks to Beth, who was amazing in getting all the problems sorted.
Dear Olena Gray, Thank you for your kind words and for rating us a 5-star review. We are thrilled to hear that you had a great experience with us during your sale and purchase. Our team strives to provide exceptional service, and we are pleased to know that Beth and the rest of the team met your expectations. Your recommendation is highly valued. Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleJust recently purchased the most amazing house from Robert Ellis in Stapleford. Highly recommend, brilliant from start to finish, really happy with the service provided. Special thanks to Debbie Marlow. 10/10
Dear Luke Gibbons, Thank you for your outstanding 5-star review. We are thrilled to hear that your experience with Robert Ellis Estate Agents & Lettings Stapleford met your expectations. Your positive feedback is highly valued and motivates our team to continue delivering exceptional service. We greatly appreciate your support and look forward to assisting you with any future needs. Warm regards, Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleAlex was so helpful and professional that she really did go the extra mile to help me with a lettings property. Nothing was too much trouble for her; she was always at the other end of the phone if I needed help or information. I just wish the property had been so far out of my distance zone.PositiveQuality
Dear Bev Neale, Thank you for your glowing 5-star review. We are thrilled to hear that Alex provided exceptional service, going above and beyond to assist you with your lettings property. We take great pride in our team's professionalism and dedication, and it is wonderful to know this positively impacted your experience. Your kind words are truly appreciated and motivate us to continue delivering excellence. Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleAppreciate Louise’s arrangement of the visit and her excellent service in providing details of introducing the house information and features! thanks again Louise
Nick, so glad Louise could make the visit such a smooth experience for you! She really does go the extra mile when it comes to walking people through a property properly, and it means a lot to hear that came across. We will pass your kind … More
5/5
GoogleWe went for a viewing with Helen, she arrived on time and made sure to inform us of any fixes that needs to be done and touch ups. She was really friendly and made us feel comfortable with asking questions.
Thank you, Toni Peterson, for sharing your experience with us. We're pleased to hear that Helen's punctuality and friendliness made your viewing informative and comfortable. It means a lot to know that our commitment to clarity and customer … More
5/5
GoogleCan't thank Wendy, Millie, Amy and all at the Stapleford branch for their wonderful service and support over the last 5 years. Moved into my place in 2016 with the minimum of fuss and stress due to the teams professionalism and attention to detail. I would recommend them 100%. They've gone above and beyond for me and and truly grateful. Keep up the great work 👍
Dear Gary Barber, We extend our heartfelt gratitude for your kind words and for recognizing the efforts of Wendy, Millie, Amy, and the entire team at Robert Ellis Estate Agents & Lettings Stapleford. Your positive experience and commendation are incredibly important to us. We are thrilled to hear that our professionalism and attention to detail have met your expectations over the years. Thank you for your recommendation. Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleI recently sold a rental property in Sandiacre through Robert Ellis in Stapleford. Both the lettings and sales teams were involved at various stages, all the time being very helpful and proactive. …
Thank you, Andrew Hampson, for your glowing review of your experience with Robert Ellis Estate Agents and Lettings, Stapleford. We are so pleased to hear that the sale of your rental property in Sandiacre was smoothly managed. It’s … More
5/5
GoogleWell l was very happy to be shown around by Louise Jowett . Louise showed me around the property, she was very helpful plus she also suggested for me to go and have a look at another property that you have for sale, she is a real asset …
Thank you, Mandy Middleton, for your wonderful 5-star review for Robert Ellis Estate Agents and Lettings, Stapleford. We are delighted to hear that your experience with Louise Jowett was helpful and pleasant. Her assistance in showing you … More
5/5
GoogleHelene Sutton showed us around a property yesterday and was a very calming presence whilst we walked around.
Hi Jessica, so glad Helene could make the viewing feel relaxed and stress-free for you. Finding the right place can feel overwhelming, so having someone calm by your side really does make a difference. Hope the property is still ticking all … More
5/5
GoogleWe’ve been with Wendy and her team at the Stapleford office for a few years. We’ve always appreciated their professionalism and guidance. We (well Wendy and her team) re-let one of our properties during the pandemic. Everything went smoothly and we were kept informed. Excellent service as normal for both us and the tenant. Thank you again for all your help.PositiveResponsiveness, Quality, Professionalism, Value
Dear Alan Thompson, Thank you for your glowing review. We are thrilled to hear about your positive experiences with Wendy and her team at the Stapleford office. It's rewarding to know that their professionalism and guidance have met your expectations, particularly during challenging times like the pandemic. Your acknowledgment of our service motivates us to continue delivering the best for both landlords and tenants. Kind regards, Robert Ellis Estate Agents & Lettings Stapleford
1/5
GoogleThe worst customer service and worst agency to rent through. After then end of my tenancy they urged me to return keys, before checking on property state, and then accused me of non- existent damages, fortunately I had video records of everything in the flat before I leave. They refused to return my deposit until I went through a complaint to the deposit scheme. Very rude and never fixed any issues I reported in the property. I highly disrecommend
5/5
GoogleChantelle, Helene and all the staff at Robert Ellis were extremely helpful. We are relocating from the US to the UK, so our situation became more complicated. All of our questions were answered, the team were extremely patient with us in, and always will to accommodate our schedule.
Dear Andrew Kirk, Thank you for the stellar review! We're thrilled to hear that Chantelle, Helene, … More
5/5
GoogleI attended a property viewing today and was shown around by Ryan, who provided an excellent and informative experience. He answered all of my questions clearly and took the time to explain the application process in detail. I really appreciated his helpful and professional approach. Thank you, Ryan!
Dear Molly Whittle, Thank you for your glowing 5-star review of Robert Ellis Estate Agents and … More
5/5
GoogleWe had a viewing with Ryan today, who was very decent and had a cheerful attitude. He was very respectful for our time and the tenant's and came perfectly on time for the viewing and addressed all our concerns regarding the property. Deserves 5 stars, couldn't say less.
Dear Noha Osman, We are thrilled to hear your experience with Ryan during the property viewing … More
5/5
GoogleGreat customer service.
Thank you for recognizing our customer service, Jim. We are pleased to hear that you had a positive experience with us. … More
5/5
GoogleI had a very good experience with this letting company during my recent property viewing. The process was smooth, well organised, and professional from start to finish. …
Really appreciate your wonderful review, Asfandyar Malik. It’s great to hear that your recent property viewing experience with Robert Ellis Estate Agents and Lettings, Stapleford was smooth and professional from start to finish. We’re … More
5/5
GoogleA super friendly and efficient team, always happy to help, in my case Lorraine was the light that lead me through the sometimes, long and dark tunnel of selling my house. Her helpful and friendly nature got me through to my goal. Would recommend 100%
Dear Bimblebamble, Thank you for your glowing review of Robert Ellis Estate Agents & Lettings Stapleford. We are thrilled to hear about your positive experience with our team. Lorraine is truly dedicated to guiding our clients through the process, and your kind words affirm the commitment we strive for daily. Your recommendation is greatly appreciated and inspires us to continue delivering exceptional service. Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleWe have found the whole process to be hassle free due to the professionalism of the entire team. Information has been swiftly communicated and our questions dealt with promptly. We have bought and sold with Robert Ellis & can commend them to anyone wondering who to use as their Estate Agent. Sheila & Paul
Dear Paul Cregg, Thank you for your kind review. We are thrilled to hear that your experience with Robert Ellis Estate Agents & Lettings Stapleford was seamless and satisfactory. Our team is dedicated to ensuring a professional and efficient service for all our clients. We truly appreciate your recommendation and continued trust in us for both selling and buying properties. Best regards, Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleWe have dealt with Beth at the stapleford branch a number of times and she is excellent and very helpful.
Dear Grace Foster, Thank you for your stellar 5-star review! We are delighted to know you had a positive experience with us at Robert Ellis Estate Agents & Lettings Stapleford. Your feedback motivates our team to continually deliver exceptional service. We appreciate your trust and look forward to assisting you again in the future. Best regards, Robert Ellis Estate Agents & Lettings Stapleford
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Yes. In The Trusted Agent 2026 awards: Robert Ellis, Stapleford won Gold; Robert Ellis, Arnold won Platinum; Robert Ellis, Long Eaton won Trusted Agent.
Send Robert Ellis Stapleford a message.
