Trusted Agent profile · Stapleford
Verified
★★★★★
1,256 reviews across 1 platform
32 Derby Road, Stapleford, NG9 7AA
Robert Ellis's office in Stapleford, at 32 Derby Road, is rated 4.9 out of 5 across 1,256 reviews on 1 platform, including 1,256 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Robert Ellis won in 2026.
The Trusted Agent 2026 results for Robert Ellis, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stapleford office, from every platform, shown as written. First names only.
5/5
GoogleGreat service to Louise Jowett, she didn't rush through viewing gave time and answered all our questions.
Farayi, thank you so much for this. Louise is brilliant at what she does and it means a lot to hear she took the time to make sure all your questions were answered properly. Viewings should never feel rushed, so I am really glad that came … More
5/5
GoogleLouise was nothing but helpful
Thank you, George Ancliff, for your 5-star review! We are thrilled to know you had a positive experience with Robert Ellis Estate Agents and Lettings in Stapleford. Your satisfaction is our top priority. We look forward to assisting you … More
5/5
GoogleLouisa jowett was a great ambassador for your company very helpful and friendly.
Thank you, Dave, for your fantastic five-star review. We’re delighted to hear that Louisa was helpful, friendly and represented the company so well. … More
5/5
GoogleI've recently rented a property with the help of Robert Ellis Estate Agents. I found the team is very professional and efficient. Thanks to Millie who guided me the whole process and made everything smooth. I had a wonderful experience with this team and I highly recommend Robert Ellis to you all.
Dear Sherman Cheung, Thank you for your excellent review of Robert Ellis Estate Agents & Lettings Stapleford. We are thrilled to hear about your positive experience with our team, and particularly with Millie, who ensured a smooth process for you. Your recommendation is greatly appreciated, and we look forward to continuing to provide exemplary service. Best regards, Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleExcellent viewings, very informative and helpful
Thanks for your kind words, Ant! I'm glad to hear you found the viewings informative and helpful. If you're interested in more houses or have any questions, just let me know. … More
5/5
GoogleVery grateful to Helene Sutton for showing us round a property. She was helpful, attentive, answered any questions we had and took away any queries she didn’t have an immediate answer for.
Thank you, Becca Dolman, for awarding us a 5-star review. Your feedback is invaluable to us. We're glad you had such a positive experience with Robert Ellis Estate Agents and Lettings, Stapleford. It truly encourages our team to continue delivering exceptional service. Robert Ellis Estate Agents and Lettings, Stapleford
5/5
GoogleWe have had a very good experience with Robert Ellis for many years. Helene came for the regular inspection visit, and was very professional and polite.
Mo Tahar, your 5-star review truly encourages our team at Robert Ellis Estate Agents and Lettings, Stapleford. We greatly value your feedback and are delighted that you had such a positive experience with us. Your satisfaction is our top priority, and it’s rewarding to see our efforts recognised. Thank you for your support!
5/5
GoogleSuper! Helene was very friendly and attentive at every opportunity. She answered questions and called back to confirm visits, etc. I wish all state agents were like that!
Thank you so much for your lovely feedback! We're delighted to hear that Helene provided you with such a friendly and attentive experience. She always strives to ensure that every step of the process is smooth and well-communicated, and we’re glad she was able to assist you so well. Your kind words mean a lot to us, and we truly appreciate your support. If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing Robert Ellis!
5/5
GoogleI had a viewing with Helene Sutton. She was very welcoming and attentive. She was very happy to answer all my questions.
Thank you, Angelika, for your glowing 5-star review. We're so pleased to know that your viewing experience with Helene Sutton was welcoming and attentive. It's wonderful to hear she addressed all your questions. Your feedback is greatly … More
5/5
GoogleBeth has provided outstanding support from the beginning to the exchange of contracts. She communicated clearly, responded promptly, and guided us through each step with professionalism and care. I would highly recommend her service. …
We are delighted to receive your 5-star rating, WAI MEI CHIU. Your satisfaction with Robert Ellis Estate Agents and Lettings, Stapleford is truly appreciated. Thank you for your support. … More
5/5
GoogleWe viewed a property, with Louise Jowett, from the Stapleford office. We found her to be very knowledgeable, friendly and polite. Answered all our questions and was very professional.
Really appreciate your 5-star rating for Robert Ellis Estate Agents and Lettings, Stapleford. Your support means a lot to us, and we're glad to have met your expectations. Thank you for choosing us! … More
5/5
GoogleLouise was very knowledgeable. Answered any questions we had..
5/5
GoogleHelene absolutely knocked it out of the park! She was super knowledgeable about the property and gave me a fantastic tour, pointing out all the best features. She was really thorough in explaining everything, and I appreciated her attention to detail. It made me feel way more confident about the property.
Dear Hafiz Muhammad Owais, We are thrilled to hear that Helene provided you with an exceptional experience … More
5/5
GoogleHad a viewing with Helene Sutton. She was lovely and answered all our questions. The application was sent very fast.
Hi Kim, so glad Helene could make the viewing a good experience for you and that she got your application moving quickly. We will make sure she knows you said so. Hope everything goes smoothly from here! Robert Ellis Estate Agents and Lettings, Stapleford
5/5
GoogleBrilliant perfect viewing lady hosting was welcoming and helpful!
Sophie, thank you so much, this really means a lot. I am glad the viewing went smoothly and that you felt welcomed from the start. I will make sure she knows you said that, it will absolutely make her day. Hope to see you again soon! … More
1/5
GoogleDo not rent from this company. Awful experience, hard to get hold of and don't fix any issues in reasonable time. Rented for 3 years and they tried to get £500 of our deposit after leaving the place professionally cleaned with receipts. Disputed through TDC and got most of it back - don't put up with these people.
5/5
GoogleWe recently had an inspection at our rented property carried out by Mr. Ryan, and I would like to express my appreciation for his excellent service. …
We are thrilled to hear that your encounter with Helene during your rented house inspection at our Stapleford branch was informative and pleasant. We take great pride in ensuring our team members, like Helene, represent Robert Ellis Estate … More
5/5
GoogleIn the very early stages of buying but Louise and Beth have been great.
Thank you, Nicola. It's brilliant to hear that Louise and Beth have made such a good impression right from the start. Buying a home can feel daunting, and having the right people alongside you from day one really does make a difference. We … More
5/5
GoogleI would like to say a big thank you to Millie & Wendy. Their service has been amazing from start to finish. I was kept updated at all times and was provided with great help and advice. They both ensured that the process of letting my property out ran as smoothly as can be. I would definitely recommend Robert Ellis
Dear Olivier Choquet, Thank you for your glowing 5-star review. We are thrilled to hear that Millie and Wendy provided exceptional service and kept you informed throughout the process. We are dedicated to ensuring smooth and successful experiences for our clients. Your recommendation is greatly appreciated, and we look forward to serving you again in the future. Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleI am really impressed with the service standards and professionalism off Eva and other team members at Robert Ellis for our buying process.
Shobhit, that means a lot to hear, Eva and the team put real effort into making the buying process as smooth as possible, so knowing that came through is great. Wishing you all the best in your new home, and do not hesitate to reach out if … More
5/5
GoogleAnother fab quick and efficient inspection from Helene. Always nice to touch base with her in case we need to discuss property issues.Thankyou.
Dear Zanny Blake, Thank you for your outstanding review and for being a loyal customer of Robert … More
5/5
GoogleSold a house Very easy to deal with All staff very helpful
James, thank you so much for this. Selling a house is a big deal and I am really glad the whole process felt easy and that everyone looked after you well. That is exactly what we aim for. Wishing you all the best in your next chapter. … More
5/5
GoogleWe did two viewings with Louise Jowett. Louise told us all we needed to know, gave us information booklets about each property, and allowed us to ask any questions we might have. As first time buyers, these two viewings were the first we’d …
Really appreciate your kind words, Keely. It's wonderful to hear that Louise Jowett provided you with all the necessary information and support during your viewings as first-time buyers. Our team is glad that you found the property booklets … More
5/5
GoogleMe and my partner had a very pleasant lady to show us round a property. Louise Jowett, she was very friendly and so easy to talk to which I really appreciate being a bit on the shy side at times. She had all the answers to the questions we …
Dear Steph and Jonjo, We are thrilled to hear about your positive experience with Robert Ellis Estate … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robert Ellis, Stapleford won Gold; Robert Ellis, Arnold won Platinum; Robert Ellis, Long Eaton won Trusted Agent.
