Trusted Agent profile · Stansted
★★★★★
832 reviews across 2 platforms
8 Cambridge Road, Stansted, CM24 8BZ
Part of Intercounty, see every office.
Intercounty's office in Stansted, at 8 Cambridge Road, is rated 4.7 out of 5 across 832 reviews on two platforms, including 146 Google reviews rated 4.8.
Every review we hold for the Stansted office, from every platform, shown as written. First names only.
5/5
TrustpilotKate Green at Intercounty
Kate Green at Intercounty (Chelmsford) provided excellent service throughout the sales process. She was always efficient, knowledgeable and courteous and I have no hesitation in recommending her. Thank you Kate - it was a real pleasure.
Thank you Simon for your 5 star review, it is lovely to hear that Kate has been efficient, knowledgeable and courteous.
5/5
GoogleWe are currently going through the process of purchasing a house we found through Intercounty Stansted. James and the rest of the team have always been really helpful throughout. Professional, great communication and have always kept us up to date so far with any developments and have gone the extra mile to accommodate any extra viewings etc. Thanks!
Glad the support was so good with the Stansted team
5/5
TrustpilotA very professional company
A very professional company. We have worked with Intercounty for 12 years on our letting of our property. They were very quick to find tenants and careful getting references. When we decided to sell our property we thought that we would give them a chance as sole agents. They quickly found suitable purchasers and got the sale which went smoothly. We thank them for always keeping us in the loop as we live overseas. We new what was happening at all times.
Thank you for your review Marion. It lovely to hear such great feed back on our company and the professional services we provide.
5/5
TrustpilotIntercounty Bishop’S Stortford have…
Intercounty Bishop’S Stortford have been outstanding, Doug whybrow that coordinated completing my sale was just excellent. My sale through no fault of Intercounty was very stressful. Doug and also the rest of the team especially krissy took on board I have serious health issues and was finding the sale very difficult. They were so reassuring, professional, so easy to talk to and took the time to explain everything clearly in a way I could easily understand. They responded to any phone call or email with impressive speed usually within a few hours not days like I have experienced with other agents. They took charge of the process when it was clear I was finding it challenging. When one of the team was unfortunately off sick for a couple of days another member of the team contacted me and ensured that my sale was progressing in their absence. I can not thank the Intercounty sales team enough for their support, excellent service and professionalism. ⭐️⭐️⭐️⭐️⭐️+
5/5
TrustpilotWe had a few issues with the property…
We had a few issues with the property initially but once Doug Whybrow from the Bishops Stortford branch started to address the issues we knew we had someone we could talk to and get the job done.It was very refreshing to have someone who was on the ball, conscious, understanding and a pleasure to have on our side. He worked very hard to achieve the perfect outcome even addressing issues that were not his concern to help us.If it wasn't for him im sure we would be still waiting to move into the property now. Well done Doug and thank you.
Thank you for your review Debbie. It really is great to hear such positive feedback about Doug. Congratulations on your new home.
5/5
GoogleI had the pleasure of working with Tom and Peter for the sale of a 2nd proprty on behalf of my parents. They guided me though the process and we accepted an offer at the agreed valuation within 12 days of it going on the market. I would have no hesitation recomending them to anyone needing to sell or buy property.
5/5
TrustpilotThe house process was very stressful
The house process was very stressful, the only person that made it easier for us was Doug. We cannot thank him enough for how he has help us to get the right information that we needed and pointing us in the right direction for who we needed to speak too. He also made sure he kept in touch to make sure everything was going right.Everyone who we have spoken to at Intercounty has been very polite and helpful as well.
Thank you for your review Keeley. Its great to hear such great comments about Doug and how he helped you with your property as it can be a very stressful process.
5/5
TrustpilotBishops Stortford Office Intercounty
We are in the process of finalising our house sale with Intercounty Bishops Stortford and they have been fantastic. Given the market at present, we were unsure how long it would take to sell, but thanks to them getting the right prospective buyers through the door, we had an offer we accepted on the second day the house was up for sale.I would like to make a special mention regarding James from the Stortford office. He has been professional, engaged, empathetic and a great communicator from start to finish.Altogether it has been an entirely positive experience and I would recommend Intercounty to anybody selling or buying a home.
Thank you for your review Mrs Marsh. Its great to hear such positive comments about James. Congratulations on the sale of your property.
5/5
TrustpilotWe have used Intercounty a few times…
We have used Intercounty a few times over the last 12 years and they are consistently excellent. Andrew and his team are always very helpful and knowledgable.
Thank you for your 5 star review Stuart, we really appreciate your continued business. We will pass on your thanks to Andrew and the team.
5/5
TrustpilotA massive thank you to Peter & Tom at…
A massive thank you to Peter & Tom at Intercounty Stansted for an excellent service. They provided first class support throughout our house buying experience and I would highly recommend them.
Thank you for your review Lisa. It's great to hear about the excellent service you have received from Peter & Tom. Congratulations on your new home.
5/5
GooglePete, Carol & Karen were amazing and helpful throughout.
Thank you so much for your 5 stars for the Stansted team
1/5
TrustpilotVery disappointed with intercounty safety issues
Very disappointed with intercounty. In the process of leaving the property we discovered that the electrics have not been tested since 1992 with the recommendation that they were tested again in 1997 written on the box. When we informed Intercounty of this they stated that it is not a legal requirement to test the electrical safety of a property! However, it is a legal responsibility to check that the property is electrically safe. We also discovered that all electrics were kept on a wooden box which is of course a fire hazard not only to the property that we were renting but to surrounding properties! Intercounty don't seem to take the safety of their tenants very seriously which is disappointing especially when young children were living in the household. At the beginning of the tenancy we had just moved in with a new born baby, the property smelt of burning rubber. It took intercounty weeks to get anyone to come and look at it. As soon as they discovered that it was not carbon monoxide (which is odourless) they failed to bother with any further tests. It was down to us to get out environmental health. Prior to moving into the property it was infested with moths which intercounty failed to disclose. We spoke multiple times to them and they failed to do anything about it. The moths destroyed numerous items of our clothing and soft furnishings despite our best attempts to get rid of them. Upon leaving the property intercounty are expecting us to pay for the damage caused by the moths to the carpets! They have no trace of any of the complaints that we made about the property during our stay and it is now up to us to find evidence of this. Really disappointed by their appalling customer service and the way that they have endangered our family.
Many thanks for your review. We acknowledge your comments and issues raised.Firstly it is important to say we work wholly within current legislation and any improvements to safety would always receive our complete support.For clarity we have gone over and above to seek further electrician clarification and we can confirm the installation was compliant at that time and the housing is consistent with many installations of this time.Having also checked the situation with the smell, two engineers were sent out three times in the evening but were unable to identify any issues. We are aware that environmental health were contacted but understand they could not offer any additional advice on further investigation? Should this not have been the case please kindly advise.Lastly we would wish to advise that the check out report is not conducted by Intercounty themselves but an independent inventory company so it represents a totally unbiased report.We do understand your frustrations at proposed deductions however hope this helps clarify Intercounty’s role in this process.
5/5
TrustpilotMollie was Amazing!!
Mollie was amazing. She helped us from the start to finish with finding the perfect property for our little family. Couldn’t be happier. Thanks everyone at Intercounty!!
Thank you for your 5 star review. It's fantastic to hear that Mollie has been amazing, we wish you all the best in your new home.
5/5
TrustpilotExceptional service and very friendly staff
Having tried to sell my house with another agent last year, I used Intercounty this time. In a very tough market, they managed to book plenty of viewings and I was delighted to sell to a lovely family who live nearby. It was important to me that the house that I have lived in for nearly 20 years went to someone who loves it as much as I do. Helen, in particular, worked exceptionally hard for me, securing the initial offer well into the evening. I am extremely grateful to her for all her hard work. Doug also kept me sane, particularly around the time of exchange which I was finding very stressful. He worked tirelessly on my behalf and I am extremely grateful to him too. William, Olivia, James and Jack also deserve a mention - everyone did their very best for me. If you are wondering whether to use an agent with a more expensive fee than, for example, online agents do it. They were worth every penny.
Thank you for your review Autumn Beauty. Our clients are very important to us and we are happy to hear how Helen was able to negotiate the offer on your property with Doug guiding you through to an exchange. We really appreciate the recommendation.
3/5
GoogleRental team appalling. However, Sheetal Sha and Liz Sessions are complete stars and managed to solve all the problems with genuine care and professionalism.
Hi Elizabeth We are disappointed to hear parts of your feedback. Our teams work diligently to respond to enquiries in a timely manner, resolve issues and support all of our customers. I am very sorry to hear this was not reflected in your experience. I am though delighted to hear how Sheetal and Liz have supported you, the level of service you have received from them is a true reflection of what we strive to deliver as a business. We wish you well for the future. Best Wishes Adam
5/5
TrustpilotAn amazing team!
We have started purchasing our property a few days before the lockdown. The entire team was just amazing in keeping us informed and reassured during the whole process, despite all the difficulties associated with furlough, social distancing, etc. During the entire time, they have been in contact with us and the seller. Being first-buyers, we had plenty of questions and worries, but they were always there for us. We would highly recommend Intercounty and especially this team!
Thank you for your great review Emanuele. Its lovely to her about the reassurance you received from the during your purchase. Thank you for recommending us.
5/5
TrustpilotFantastic rental experience
I’ve had great experience with Intercounty and the team throughout my tenancy, especially Dimple who helped resolve any issues that arose in a very efficient manner.I would highly recommend renting through Intercounty.
Thank you for your review Tanya and thank you for recommending us. Its great to hear about Dimple being able to deal with any issues in an efficient manner.
5/5
GoogleSarah, Charlotte, Natasha and Karen have been fantastic to deal with. Always available to speak with, professional, helpful and polite at all times. They were really understanding with some of the issues I faced in trying to sell my home before being able to move forward with a purchase through them. I felt that I could go to them for sound advice more than I could the agent I had my property on with. Thanks for all your help. I highly recommend Intercounty.
Thank you Natalie for your 5 star review and recommendation. It is lovely to hear the team at Stansted were professional, helpful and polite at all times.
5/5
TrustpilotSuper friendly service
Super friendly service, Brandon kept us informed from start to finish regarding the process. As First Time Buyers,this was really helpful and was very much appreciated. Very helpful and highly recommend!
Thank you for your review Samantha. Your feedback is greatly appreciated and its brilliant to hear you would recommend us in the future. Congratulations on your new home.
5/5
Trustpilotbought the property through the agent…
bought the property through the agent and experienced extremely supportive and accommodating attitude to honour the need of the customer be it buyer / seller. Interacted with Jack and Doug and both are outstanding in terms of customer relationships and would mostly be available over the phone. Doug as a sales progressor helped us get over the line when there were significant challenge in connecting with bottom of the chain and chasing every day from pillar to post. I am sure anyone else would have got irritated with the number of calls / chase I did to Doug to seek update on a daily basis, however Doug has always been patient and provided needed update as and when was available. excellent services with Jack available to arrange the appointment we sought to visit the property at numerous occasions.
Thank you for your 5 star review, it is lovely to hear Jack and Doug were outstanding.
5/5
TrustpilotGreat company and their staff
Great company and their staff. Each one of them that I had a pleasure to be in contact with were friendly and professional.Massive thank you to Joe Reddan who was fantastic from the beginning
Thank you Agnieszka for your 5 star review, it is lovely to hear Joe has been fantastic.
5/5
TrustpilotRight from the start I was impressed…
Right from the start I was impressed with Intercounty, which is why I chose them to sell a property for me. Andrew Kershaw valued the property and suggested the way forward (due to the type of house it was) would be an 'Open House'. The open house was held 13 days after the property went on the market and we received two firm offers. We accepted one of the offers and from there it was as straightforward as any house sale can be. I had contact with several member of the team at Intercounty and they were all friendly and professional.
Thank you Avril for your review and 5 star rating. It is lovely to hear Andrew and the team were friendly and professional.
5/5
TrustpilotProfessional and Friendly team
I am all new to renting privately, and I was starting to feel like I was asking too much with other estate agents. I saw a property I. The Hertfordshire area and I was called back by Hannah and she was excellent she gave me information that other estate agents did not previously given me, however something went wrong and I did not receive a callback so I decided to call back the office and was put through to George and he’s been amazing to the point now I will now only be dealing with intercounty estate agents. He’s kept his promise and called me back with information I requested and he’s so polite and professional thank you so much and I’m hoping to be renting with them soon.
Thank you Trudy for your review, it is lovely to hear George was amazing, polite and professional.
5/5
GoogleJames Newton was exceptionally supportive through the process of viewing houses, queries regarding property and moving things forwards. I felt he went the extra mile to ensure customers are happy with their purchase and the processes of buying another home
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