Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGemma and the whole team have been extremely helpful finding a tenant quickly and making sure things go smoothly. Highly recommend Oyster's services. Thank you!
Rodion · 1 March 2025
Agent replied · 10 March 2025
Dear Rodion K,
Thank you for your kind words! We're thrilled to hear that Gemma and the team provided a smooth and efficient experience in finding a tenant for you. Your recommendation means a lot to us! If you ever need any assistance in the future, don't hesitate to reach out.
Best regards,
Oyster Properties
★★★★★ 4/5
GoogleNick, Gemma and the team have been very helpful in finding a Tennant for us quickly and for providing good advice throughout the whole process. We are very happy to recommend Oyster properties.
Neeraj · 26 May 2019
Agent replied
Hi Neeraj Marya,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookProfessional service, specially Gemma was very very helpfull. Before i was scared to contact an agency to rent a property, till i meet Gemma. I highly recommend Oyster Properties!
Robert · 29 September 2020
Agent replied · 31 October 2023
Hi Robert Feher,
First, we hope you and your family are all well and safe. We appreciate your positive feedback. We are glad that we became part of the process of looking the perfect home for you, and for choosing us as your letting company. Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
TrustpilotWorst company to get the place rented
Worst company to get the place rented. Sales team was very helpful to find a place. But when it comes to the Maintenance of the Property they are nothing but useless. Not responding on time. Shower Not working, Broken Window and Radiator not working are very basic problem for them and they do not care for their tenant. Most useless and rudest team, not picking up call over the weekend no emergency no or even helpful for resolving the problem
Poonam · 3 February 2024
★★★★★ 5/5
TrustpilotPrompt action
Winter late afternoon on a Friday and my boiler was not working. They got me in contact with an engineer who expertly directed me to fix the issue
Frank · 10 January 2025
Agent replied · 11 June 2026
Thank you for sharing your experience! We’re so pleased we could help resolve your boiler issue swiftly. We always aim to provide quick, effective support when it’s needed most. Your satisfaction means a lot to us, and we’re glad we could assist you!
★★★★★ 1/5
GoogleYour team invited me fir viewing I expess and interest in the property I past on the relevant details no one got back to me everytime I called,I'm told the property is still available and the agent will call me back I emailed and no one reply to my enquiry...yet still the property is available,why no one rejected or accepted my interest in the property?
Channa · 30 September 2022
Agent replied
Dear Channa D,
Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We are unable to find you details on our system, if you can call us at 0208 951 5558 for us to make things right, and check option to help you. We will look forward hearing from you.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleExcellent service from this agency. I would just to say how fantastic are the team from Oyster Properties. I dealt with Hemangi and is very kind and professional. Keep up!
Marius · 25 May 2020
Agent replied
Dear Marius Yuro,
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma was extremely helpful throughout the renting process. She was very patient and took time to answer all our questions. Everything we needed from her was promptly done. I highly recommend Oyster (specially Gemma).
Elaine · 26 May 2018
Agent replied
Dear Elaine,
Thank you for taking the time to review your experience with Oyster Properties. We are very pleased to hear that our staff made the transaction a pleasant one without any headaches. Our dedicated staff will be pleased to learn of your high praise. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon.
Best Regards
Oyster Properties Team
★★★★★ 5/5
GoogleThanks Gemma for steps forward, when the situation with the search for housing already seemed hopeless!
Dmytro · 30 October 2022
Agent replied
Dear Dmytro Petrov,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Gemma will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookGemma Groogan made so simple the moving in to the new house. She is very friendly and manage our process quick. I hope we will cooperate for many years. Thank you
Renáta · 18 December 2019
Agent replied · 31 October 2023
Hi Renáta Pèntek,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
Googlethey were late for the viewing, quite rude when talking.
don't recommend
Prem · 20 July 2025
Agent replied · 20 March 2026
Dear Prem Parmar,
Thank you for taking the time to share your feedback. We sincerely apologize for being late to your viewing and for the poor communication you experienced from our team member.
This is not the standard of service we strive to provide, and we understand how disappointing this must have been for you. Punctuality and professional, courteous communication are fundamental to what we do, and we clearly fell short of your expectations.
We take your feedback seriously and will be addressing this internally to ensure it doesn't happen again. We would welcome the opportunity to discuss your experience further if you are willing.
Thank you for bringing this to our attention, and we apologize again for the inconvenience caused.
Kind regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleVery professional and friendly agents. Many thanks to Gemma, Minal and all the team who were genuine and accurate and helped us to find our new home. I wish them continued success.
Gnei · 26 May 2019
Agent replied
Hi Gnei Usama,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleI have been reading the reviews and on basis of that i contacted Oyster Properties as I am looking at renting. I called in the morning and was put on Hold for 6min 25secs, reply was they are waiting for someone. Got put on hold for another 2 mins. I requested a call back as i was at work. 3 hours gone no call.
I called back again to be put on hold for another 3 mins 57 secs and then told i am sorry the property has been withdrawn. Shouldnt that information been given to start with as i am sure they have regular updates. No customer service at all.
Mansoor · 1 May 2019
Agent replied
Hi Mansoor Gilani,
We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI had fantastic leasing experience with Oyster Properties. Gemma, my agent, did a great job - she was professional, very responsive and made the process very smooth. Thanks Gemma!
Timi · 25 May 2020
Agent replied
Dear Timi Adelaja,
First, we hope you and your family are all well and safe. Thank you for leaving us a positive and detailed review. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookI will start saying that is not easy to move , to find the wright property , to find the wright people to advise you , but all those became much easier thanks to Bianca how help me from the start to the end , I will really like to thanks her for the efforts she done � !! Highly recommend this estate agency !!
Lungu · 31 May 2018
★★★★★ 5/5
FacebookI have never dreamed of such an easy and straight forward process of changing our properties.
Oyster Properties along with Gemma, Bianca, Hema, Carl, and all their staff, they have restored my confidence in the estate agents and agencies. I have really tried with other "very fancy" companies to find a property to meet my family needs and requests. They did a perfect job from every point of view!
Their staff is brilliant, they handle every situation with professionalism and they take care of every part of the process making your life really easy.
Impressive work! I will definitely be going to recommend Oyster Properties to all my friends, family and my costumers.
I forgot to tell you the best thing about this company, wetter you are a landlord, tenant, buyer, seller my friends I can assure you there is absolutely no one out there on the market with this approach!
Again Brilliant!
Thank You!
Conmohob · 27 January 2019
Agent replied · 3 April 2024
Hi Radu Von-Amias,
We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookI have never dreamed of such an easy and straight forward process of changing our properties. Oyster Properties along with Gemma, Bianca, Hema, Carl, and all their staff, they have restored my confidence in the estate agents and agencies. I have really tried with other "very fancy" companies to find a property to meet my family needs and requests. They did a perfect job from every point of view! Their staff is brilliant, they handle every situation with professionalism and they take care of every part of the process making your life really easy. Impressive work! I will definitely be going to recommend Oyster Properties to all my friends, family and my costumers. I forgot to tell you the best thing about this company, wetter you are a landlord, tenant, buyer, seller my friends I can assure you there is absolutely no one out there on the market with this approach! Again Brilliant! Thank You!
Radu · 27 January 2019
Agent replied · 31 October 2023
Hi Radu Von-Amias,We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.Best Regards,Oyster Properties Team
★★★★★ 5/5
GoogleGemma was very helpful and kind, always responding to emails and finding out answers to our questions very quickly.
Lucie · 4 May 2022
Agent replied
Dear Lucie Pacey Ohanian,
Thank you so much for your kind words, Lucie. We really appreciate you taking the time out to share your experience with us, and we agree, Gemma is truly a gem to have on our team! We count ourselves lucky for customers like you. Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGreat job, Dean was very efficient. Thank you again for your hard work.
Raju · 29 December 2022
Agent replied
Dear Raju Gurung,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleThe worst letting agent, they will keep you waiting for days and weeks. Upon ensuring as a stranger for the same property I get to know that the property was gone a week ago.
With an attitude the lady will put up a wrong allegation towards you.
Please do not rent with them
They are not trustworthy.
Amee · 30 April 2023
Agent replied · 20 April 2023
Dear Amee d vora life is wow,
We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster properties provides best service and especially Gemma helped in finding a nice flat. Very professional and helpful.PositiveProfessionalism
Lahari · 26 May 2022
Agent replied · 25 May 2024
Dear Lahari V,
Hope all is well. Thank you so much for the review! We're glad to hear that had a great experience with our service. We are committed to providing best customer service and it’s great to know that we’re meeting this goal. Thank you again for taking the time to share your feedback with us, it’s always appreciated. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
The Trusted AgentExcellent start to finish
My wife and I purchased a property without any stress or hassle. Manesh at Oyster Properties was brilliant, providing excellent advice to benefit us and looked after pretty much everything.
He was very easy to get hold of which meant we were always updated with the progress being made. He responded to any concerns or issues we had immediately. He was proactive in contacting our mortgage providers when they were holding us up.
Thank you very much for for your assistance. Definitely recommend Oyster properties.
Regards
Chetan and Hemali
Chetan · 2 July 2018
Agent replied · 24 July 2023
Thank you for your kind words, Chetan and Hemali. We're delighted to hear that your purchase of a property with us was so smooth and that Manesh provided you with excellent advice and support throughout the process. We'll pass on your kind words to him. Thank you for your recommendation and for choosing Oyster Properties!
★★★★★ 5/5
FacebookWould definitely recommend to others.
They are a great team, all the staff working for the agency was nice and friendly aswell. Thank you Gemma, Bianca, Hema!
Thank you Oyster Properties!
Loredana · 12 February 2019
Agent replied · 31 October 2023
Hi Loredana Agache,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doin g. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleI started my rental arrangements through Oyster from February 2022. Initially we had a though time to deal with the issues in the apartment, however Oyster Properties has managed everything very professionally after reporting. Through mid year inspection they got all the issues noted and resolved within 2 weeks. Appreciate your service and professionalism. Thank you.
Himanshu · 24 May 2023
Agent replied · 23 May 2024
Dear Himanshu Palkar,
Thanks for taking the time to share your thoughts and feedback with us. We’re grateful for your honest feedback and we’re glad you to know that all the issues at the property was resolved. Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
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