Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookI have had a very pleasant experience with Oyster Properties, from sales to rental. The team has been very efficient, professional and friendly. I would like to thank Irina and Gemma in particular. They have done an amazing job dealing with my case. Thank you!
Heng · 29 December 2020
Agent replied · 3 May 2023
Dear Heng Chen,
First, we hope all is well with you and your family. Thank you for taking the time to share your experience. We are glad that you are satisfied with our service. We are very pleased to hear that our staff provided you an excellent customer service. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. Thank you! Happy Holidays.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookGemma was so helpful and efficient. She was always on hand to answer any questions I had, I felt in very safe hands.Thankyou so much!I highly recommend Gemma and Oyster Properties.
Simone · 17 January 2023
Agent replied · 29 July 2023
Thank you for your kind words, Simone! We are pleased to know that Gemma was able to help you throughout your experience with Oyster Properties. We appreciate your positive feedback and recommendation.
★★★★★ 5/5
GoogleGemma has been very helpful and transparent throughout the whole process, didn't know it was possible to have a positive experience with a rental agency!!
Roberto · 19 July 2023
Agent replied · 9 August 2023
Dear Robert Magnani,
It’s lovely to hear your kind words of appreciation for our hard-working staff. Thank you for choosing us. We hope to serve you again soon. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleArjun went the extramile in helping me to fill all the requirements online as I was experiencing problems from my device. He is been really helpful throughout the whole process 🙂 Gemma was very helpful and professional as well... really good team 👏PositiveResponsiveness
Jagpreet · 26 May 2021
Agent replied · 25 May 2024
Dear Jagpreet Kaur,
First, we hope you and your family are well and safe. Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! We always try to make sure to provide the best service to all our clients, and we are happy you appreciate all our efforts. Please don't hesitate to call us if there is anything we can help you with.
Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGood experience with Oyster Properties so far. Gemma was very helpful and professional. She assisted us with everything during the referencing process. Flat check in was delayed by a few hours due to cleaning but was promptly flagged and resolved within the day.
Elisa · 25 May 2021
Agent replied
Dear Elisa,
Thank you for taking the time to share your experience. We are glad that you are satisfied with your stay. We are very pleased to hear that our staff provided you an excellent customer service. We look forward to serving you again. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma was exceptionally helpful to show us at an odd time (after 6) to accommodate a special situation . Nice little consultation team
Saurabh · 6 September 2023
Agent replied · 13 September 2023
Dear Saurabh Agarwal,
Thank you for sharing your experience with us! We appreciate your kind words about Gemma's exceptional assistance, especially accommodating your unique situation by showing the property after hours. We're proud to have a dedicated and helpful team. If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help and provide the best service possible!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleReviewing Gemma at Oyster Properties - Gemma is an excellent professional, helping with everything that was needed. I was lucky to have her help me find my new home! Thank you so much for her support, helping people make dreams come true.
Matheus · 29 July 2021
Agent replied
Dear Matheus Neves,
First, we hope you and your family are well and safe. Thank you for taking time to write us a wonderful review, especially praising Gemma for her customer service. We are glad you appreciate our efforts. Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookI used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond. Nothing was too difficult a d they arranged anything I needed from house clearance, gardening work, deep cleaning, electrics, sorting post. Their WhatsApp service is fantastic as it means they are always accessible and they can send you pictures of what they are doing. 5 star service
Once the house was ready for sale I also instructed them for the sale and that was handled brilliantly. They used another street app which was amazing as you knew exactly how many viewings you had each day and who was viewing and their position. Within 2 weeks we had several offers and sale agreed a week later. fantastic company and people and would highly recommend
Vashti · 21 November 2024
★★★★★ 5/5
GoogleGemma is my contact at Oyster properties
As a first time renter I had lots of question and was she I would annoy her. She was understanding and very helpful.
Would definitely recommend Oyster Property and Gemma!
Raj · 30 April 2022
Agent replied
Dear Raj Gorsia,
Hope all is well. Thank you so much for your kind words, Raj. We really appreciate you taking the time out to share your experience with us, and we agree, Gemma is truly a gem to have on our team! We count ourselves lucky for customers like you. Please let us know anything we can help you.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleLisa from Oyster Properties has to leave me a voicemail every single day about my property search! Despite me informing her company multiple times not to contact me. I am getting fed up of the sound of her voice.
Shivani · 20 March 2025
Agent replied · 14 December 2024
Dear Shivani Kaz,
We're truly sorry to hear about the repeated calls from Lisa and the frustration this has caused you. I completely understand how disruptive this must have been, especially after you've already requested not to be contacted.
Please accept our sincerest apologies for not respecting your preferences. I will personally ensure that this issue is addressed immediately. If you would like to discuss this further or need assistance with your property search, please feel free to contact me directly at 0208 951 5558.
Thank you for your patience, and once again, I apologize for the inconvenience.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleFinding the right property and helping throughout the process, Gemma was always there to help us. She was always patient to all smaller queries and ensured the concerns were addressed. Good job Team Oyster!
Chetan · 31 August 2022
Agent replied
Dear Chetan Chinchwadkar,
Thank you for sharing a review of your recent experience. Our team here at Oyster Properties is
committed to providing high-quality customer service, and we’re thrilled to hear that we made a good
impression on you. It is our pleasure to be part of your journey of finding your new home. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleReally impressed with Sonia’s help during my flat purchase. Friendly, efficient and reliable.
Meletios · 20 December 2025
Agent replied · 20 March 2026
Dear Meletios Evdokias,
Thank you so much for your 5-star review! We are elated to hear that Sonia was friendly, efficient, and reliable throughout your flat purchase. She will be very pleased to know her support made a positive difference. We truly appreciate your feedback!
Warm regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleArjun at Oyster Properties came across as very professional and helpful. He happily organised a second viewing and was keen to show around a few options ranging in different budgets. Thanks to Arjun, the whole viewing experience was made quite pleasant.PositiveResponsiveness, Professionalism
Saad · 14 June 2021
Agent replied · 13 June 2024
Dear Saad Khan,
First, we hope you and your family are well and safe. Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGreat service from oyster properties in helping me acquire a property. Gemma was excellent throughout the entire process - she found me exactly what I was looking for. Great communication and responsiveness and extremely polite! Thank you Gemma and team.PositiveResponsiveness, Quality, Professionalism
Irfan · 5 June 2021
Agent replied · 4 June 2024
Dear Irfan Elias,
First, we hope you and your family are well and safe. Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took the time out to leave us a positive and detailed review about our service. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI had my property for sale initially by another estate agent who did not deliver. A friend recommended I approach Oyster Properties and I can say I was very impressed with their service. They took care of practically everything. Hats off to Dean and Irina for marketing my property. A steller job well done. I can't thank you both enough for doing a really good job in marketing and securing good buyers and offers for me. Definitely recommended if you are planning on selling your property.
Khalid · 4 November 2022
Agent replied
Dear Khalid Patel,
Thank you so much for your kind words, Khalid. We really appreciate you taking the time out to share your experience with us, and we agree, Dean is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future! If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
TrustpilotLandlords do not use them to manage your properties
Oyster Properties will not address your issues for months and will demand rent increases. Their internal communication is the worst I have ever experienced. You always have to call them with an update regarding your query and they will tell you that someone will call with an update and NO ONE ever updates you. You will have more than 3 different people calling you over the same thing despite addressing it with the first person. Their rent increases are unethical, they don't even base it on your tenancy agreement. They will increase it by a stupid amounts between 10-30%. I would NEVER recommend anyone to use this company! They have built such a bad reputation with everyone in my building and there are 48 flats here! So many tenants have had a horrific issues with these people. Serious issues which are life threatening to humans are not being address immediately.
Shen · 26 October 2022
Agent replied · 12 July 2023
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
★★★★★ 5/5
GoogleMany thanks for the friendly professional team at Oyster Properties that helped us find our lovely flat. All documents and ref checks were done quickly and questions promptly answered and we managed to move within 2 weeks time. Special thanks to Gemma who helped us through this process.
Ioana · 26 May 2019
Agent replied
Hi Ioana Theo,
Thank you for taking the time to review your experience with Oyster Properties. I am very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThe sttaf was really good and helpful especially Gemma who took care of us she was really helpful she did her best to help us and sort everything out , she is a very respectful and kind person and treat the clients with a smile on her face
Layal · 26 May 2019
Agent replied
Hi Layal Masri,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleExcellent service. Trustworthy and reliable.
Nhico · 20 February 2026
Agent replied · 20 March 2026
Dear Nhico Huab,
Thank you so much for your wonderful feedback. … More
★★★★★ 4/5
GoogleMy experience has been good with oyster properties Specially Gemma it was urgent move to the new place and documents were processed fast as I was also interested in the property… Very spacious very convenient
Hats off to Gemma…
Shania · 7 March 2025
Agent replied · 10 March 2025
Dear Shania Dacosta,
We’re thrilled to hear about your great experience with Oyster Properties! Gemma truly goes the extra mile, and we’re so pleased she could help make your urgent move stress-free. It’s fantastic that you love your new home, it sounds like it’s ticking all the right boxes for you!
Wishing you happiness and comfort in your new place. Let us know if we can assist you in the future!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleI have had a smooth process of renting with oyster properties. Since the day to viewing property to renting it, the staff has been very cooperative. Specially Ms Gemma and Mr Bhanu. Would recommend others to rent through them
Waleed · 7 March 2025
Agent replied · 10 March 2025
Dear Waleed Rehman,
Thank you for your kind words and for choosing Oyster Properties! We’re thrilled to hear that your renting journey was smooth and that Gemma and Bhanu were able to assist you so well. Your recommendation means a lot to us, and we’re always here if you need any help in the future.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleAmazing communication from the Oyster Properties team. The tenancy agreement was fast and clear. Special thanks to Gemma, she was very prompt on our questions and very easy to talk to. Great job!
Aaron · 31 August 2022
Agent replied
Dear Aaron James Taguiwalo,
Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us. We take pride in walking our clients carefully through the whole process and always keeping them in the loop. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleExcellent !!! Service’s provided with thoroughly professional efficiency offered by staff and Management. Quality work flow ethics. A long list of names but exceptional work done by Nick,Minal,Irena and Hemangi. Especially Minal’s efficiency. Keep up the good work.👍👍👍PositiveResponsiveness, Quality, Professionalism, Value
RIYAZ · 11 June 2021
Agent replied · 10 June 2024
Dear Riyaz Rajabali,
First, we hope you and your family are well and safe. We appreciate your positive feedback about our service. We do take pride in catering to our clients’ needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
TrustpilotRefuse to deal with pests
We are current tenants and they show a total lack of care about the recurring pest issue we have. There are simple solutions they refuse to take to cut costs and totally ignore their responsibilities to tenants. This is making part of the property we rent entirely unusable and inaccessible, but they don't care. If we had the option to move right now, we would. When we will move, I work from home, so I will be around to let any potential new tenant know how the issues. Do yourself a favour and steer clear of Oyster Properties.
KK · 26 September 2022
Agent replied · 12 July 2023
I apologize on behalf of everyone at Oyster Properties. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
