Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMany thanks Cris for your support in trying to arrange a plumber when our hot water turned off. It was unfortunate this happened over the weekend but it was sorted out the next working day. I am grateful for the efficiency and communication whilst trying to locate a plumber.
Shilla · 27 February 2021
Agent replied
Hi Shilla Ruda,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI had a wonderful experience with Oyster Properties. Specially I would like to thank Hiral Shah, who was my property consultant. She had been very supportive and informative through out the letting process and had been very helpful. Based on my experience, I would recommend Oyster properties to all my friends and colleagues. Thanks
Kulbir · 26 May 2019
Agent replied
Hi Kulbir Patial,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleI am new to the UK and had been looking to rent my first home in the UK. I was contacted by Oyster proprieties after my Interest in one of the properties listed in a platform and they have been very helpful since. …
Daniel · 20 March 2025
Agent replied · 14 December 2024
Dear Daniel,
Thank you for sharing your experience with us! We’re so glad to hear that Gemma was able to assist you as you navigated the process of renting your first home … More
★★★★★ 5/5
GoogleGemma from Oyster Properties was fantastic in handling the refurbishment and leasing of my property. Her expert advice, attention to detail, and excellent communication made the process smooth and successful. She also quickly secured a reliable tenant, making the entire experience stress-free. Highly recommend!
Bhavik · 20 March 2025
Agent replied · 20 March 2026
Dear Bhavik Pindoria,
We’re so pleased to hear that Gemma’s expertise and attention to detail made the process seamless for you. Securing the right tenant quickly is always a priority, and we’re delighted it was a stress-free experience. We truly appreciate your recommendation!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleI worked with Gemma Grogan, she was extremely helpful, efficient and supportive the entire way which made the whole transition go smoothly. She's competent and professional and things get done in a timely manner.
I definitely recommend her!PositiveResponsiveness, Quality, Professionalism, Value
Talitha · 5 June 2022
Agent replied · 4 June 2024
Dear Talitha Weideman,
First, we hope you and your family are well and safe. Thanks for your kind words about Gemma. We really appreciate you taking the time out to share your experience with us, and we agree, Gemma is truly a gem to have on our team! Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI was trying to find a house for more than 2 months when finally I had the pleasure to met Gemma Groogan.
The best sales negociator, she was very professional and helped me with everything I need, even when she was off.
Thank you Gemma for everything!!PositiveProfessionalism
Carmen · 29 June 2021
Agent replied
Dear Carmen Tudor,
We hope you and your family are well and safe!
We appreciate your positive feedback and very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
TrustpilotDisappointing Experience, Poor Support and Unfair End-of-Tenancy Handling
I rented through Oyster Properties for over a year and a half when I first moved to London. Being new to the city, I trusted them to manage the property properly unfortunately, that turned out to be a mistake.
Zeeshan · 16 May 2025
Agent replied · 11 June 2026
Hi Zeeshan Ullah,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience with Oyster Properties did not meet the high standards we strive to maintain, and we're genuinely sorry to hear about the challenges you faced during your tenancy.
The issues you've raised - particularly the delayed response to the water leak, maintenance concerns, and the handling of your end-of-tenancy inspection - are not reflective of the service we aim to provide. We take full responsibility for these shortcomings and understand how frustrating this must have been, especially as someone new to London who was relying on our support.
We would very much like the opportunity to discuss your experience in detail and work toward a resolution. Please contact us directly at 0208 951 5558 so we can review your case thoroughly with our team, including Bhanu and our maintenance department.
Your feedback is invaluable in helping us improve our services, and we are committed to ensuring that future tenants receive the professional, responsive service they deserve.
We hope you'll give us the chance to make this right.
Kind regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleI would like to thank oyster properties but most importantly Gemma she went above and beyond to make sure we get the House which is safe for us. Gemma made the whole process very easy and smooth for us.PositiveResponsiveness, Professionalism
Isha · 5 June 2022
Agent replied · 4 June 2024
Dear Isha Parekh,
First, we hope you and your family are well and safe. Thank you for leaving us a positive review. Gemma will be very pleased for your high praise. Its our pleasure to serve you and we are happy to be part of your journey for finding your home. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
TrustpilotSuperb service with Oyster Properties.
Superb service with Oyster Properties.Highly recommend them and went over and above to help us with our properties. Special thanks to Nick, Minal, Hemangi, Pauline and the whole team.
Vishal · 30 June 2023
Agent replied · 12 July 2023
Thank you for your positive review! We are delighted to hear that our team has gone above and beyond to help you with your properties. We are so grateful for your kind words and are committed to continuing to provide excellent service.
★★★★★ 5/5
GoogleGemma was extremely helpful in helping us with preparing to move into our flat, she was extremely helpful with her answers and responded to any questions we had promptly. Overall great experience
Emily · 31 March 2023
Agent replied · 7 April 2023
Dear Emily Scales,
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleSatisfied with overall thanks oyster team
Roshni · 22 March 2026
Agent replied · 20 March 2026
Dear Roshni motihar,
Thank you for your kind feedback!
We are glad to hear you are satisfied with your overall experience with Oyster.
We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Oyster Properties Team
★★★★★ 2/5
GoogleI'm a tenant in one of the Oyster Properties in Stanmore, for a few years now, and though I've had real pleasant dealings all along, lately, I've been struggling with getting a maintenance issue resolved (which is now getting worse) I have been chasing the maintenance team for nearly 6-8 weeks now, but don't get any response or update on how to move forward. As this disappointing issue has gone on for far to long and causing much distress, I will be forced to take the appropriate measures myself. I certainly wish to maintain my cordial relationship with the Stanmore team, but this issue has created a bit of a distaste and hope no other tenants don't have to go through this.
David · 23 March 2023
Agent replied
Dear David Knight,
Thanks for sharing your experience; I’m sorry to hear you had a negative impression of our company. We are currently in the process of making some changes to how we work with and clients so that we can deliver on what people want from us.
We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI never believed renting could be made so easy as done by Gemma. She is indeed a professional to the core. She made the whole process as easy as ABC.
Thanks Gemma for all your efforts.PositiveResponsiveness, Quality, Professionalism, Value
Ola · 19 June 2022
Agent replied · 18 June 2024
Dear Ola Sogoye,
First, we hope you and your family are well and safe. Thanks for your kind words about Gemma. We really appreciate you taking the time out to share your experience with us, and we agree, Gemma is truly a gem to have on our team! Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma from Oyster was the lettings negotiator we dealt with during our recent property search
Gemma was friendly, helpful, professional and responsive throughout and I wouldn’t hesitate to recommend Oyster based on my experience of working with Gemma and the team.
Simon · 5 March 2022
Agent replied
Dear Simon Penny,
First, we hope you and your family are well and safe. We're happy you're pleased with the results of our service. Thank you again for taking the time to share your experience with us especially with Gemma. We're grateful for client like you. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGood communication and support. The contractor instructed by Oyster Properties completed the work quickly and professionally.
Dan · 20 December 2025
Agent replied · 20 March 2026
Dear Dan Marin,
Thank you for your 5-star review!
We are glad to hear you received good communication and support, and that the contractor completed the work quickly and professionally. Your feedback is greatly appreciated.
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleThank you very much Oyster Property and Gemma for the great help in renting a flat, which we are very pleased with my wife. Gemma is a professional who answers quickly and willingly. all the best ! good job thanks a lot! 🙂🙂PositiveQuality, Professionalism, Value
Milo · 9 June 2021
Agent replied · 8 June 2024
Dear Milo M,
First, we hope you and your family are well and safe. Thanks so much for sharing your experience with us. We're glad you felt very pleased with services we provided. It's something we've worked hard on and we're pleased our efforts resonated with you. Please let us know anything we can help.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI just wanted to say this was probably the best enquiry I've made so far. Kalyani was an absolute star ! She was very helpful, friendly and responded to all of my questions efficiently. Thank you again for all of your help. Brilliant customer service!PositiveResponsiveness
LOUISE · 28 May 2021
Agent replied · 27 May 2024
Dear Louise Dionne Jackson,
First we hope you and your family are well and safe. We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We really appreciate your business, and we are happy that we managed to meet your expectation. We’re here for you anytime. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster properties is a very good letting agency. They are helpful, responsive and professional. In particular, Gemma from Oyster Properties has really looked after us, right from the first viewing to the start of tenancy. Thank you Gemma for sorting out all our queries and making the move easy for us.
Dhruv · 26 May 2019
Agent replied
Hi Dhruv Saxena,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGold Star Property Maintenance has been doing work for Oyster Properties for some time now and it's been great. They are very professional and always responds quickly to us to make the whole process of looking after their tenants go as smooth as possible.
Jaco · 25 May 2021
Agent replied
Dear Jaco Du Toit,
First, we hope you and your family are well and safe. Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleJust rented a flat in Wealdstone from Oyster properties and Gemma has been very helpful and good guide throughout the process from viewing property to moving in to the property and even after.
Nima · 29 November 2022
Agent replied
Dear Nima Tamang,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster properties has helped me finding the perfect accommodation. I would specifically like to mention the prompt support we have received from Gemma. she was professional, very responsive and made the process very smooth. Thanks Gemma!PositiveResponsiveness, Professionalism
Achal · 19 June 2022
Agent replied · 18 June 2024
Dear Achal Alex,
First, we hope you and your family are well and safe. It was nice to know that Gemma made a mark to you with the service he provided. She is really a gem to our company. Thank you for sharing your experience, and we are happy to help you. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma was a such a lovely lady to deal with, she was prompt with her responses and available for any questions I had, dealt with all my queries asap and always had a smile on her face ;)
Poonam · 25 April 2022
Agent replied
Dear Poonam Vithlani,
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GooglePoor management company Horrible tenancy experience from Oyster properties . They don’t provide solution to any problem promises something and they do something.. I has a very bad experience and also they not respond our mail & call as well
Vraj · 20 March 2025
Agent replied · 14 December 2024
Dear Vraj Patel,
We're truly sorry to hear about your poor experience with Oyster Properties. This is not the level of service we strive to provide, and I understand your frustration. I apologize for any unfulfilled promises and lack of communication.
We appreciate the chance to discuss this further and resolve any outstanding issues. Please feel free to contact me directly at 0208 951 5558.
Thank you for your feedback, and I apologize for the inconvenience caused.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleVery quick response and help us to find a good properties by Kavya patel
Henil · 20 December 2025
Agent replied · 20 March 2026
Dear Henil Patel,
Thank you for your 5-star review! We are delighted to hear that Kavya Patel was able to provide quick responses and help you find a great property. He will be thrilled to know her efforts were appreciated!
Best regards,
The Oyster Properties Team
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