Colubrid Stanford-Le-Hope reviews

★★★★★ 1/5

Trustpilot

I am writing to express my…

I am writing to express my disappointment with the way our property has been managed. We were informed that viewings were scheduled to take place today, yet we have received no communication whatsoever, no confirmation, no updates, and no indication as to whether these viewings actually went ahead. This lack of contact is extremely frustrating, particularly given that we have been relying on your team to manage this process professionally and proactively. More broadly, the level of communication from your side has been consistently poor. We have had to chase for updates, and even then, responses have been limited or delayed. As your clients, we expect to be kept informed, especially regarding something as important as viewings. Today’s situation has only reinforced our concerns. We arranged our day around the expectation that viewings would be taking place, only to be left completely in the dark. This is not the level of service we were led to expect. We would appreciate an immediate update on: -Whether any viewings were actually scheduled or carried out today -A clear explanation for the lack of communication Moving forward, we expect a much more consistent and proactive approach to communication. Please treat this as a formal complaint and confirm what steps will be taken to ensure this does not happen again. We look forward to your prompt response.

Abby · 28 March 2026

★★★★★ 5/5

Google

We sold our property through Colubrid Estate Agents, and although the process took around 10 months and involved challenges, including losing our first buyer, the team remained outstanding throughout. Rob, in particular, was excellent. He managed the buyer side with great professionalism and kept everything moving despite delays from solicitors. He was always polite, supportive, and proactive, which made the whole experience much smoother for us. Thank you for your excellent service, we truly appreciate it and would highly recommend Colubrid Estate Agents to anyone buying or selling a property. Kind regards, Md Rahman & F Akter

Londoni · 26 March 2026

★★★★★ 5/5

Trustpilot

We sold our property through Colubrid, Excellent experience

We sold our property through Colubrid Estate Agents, and although the process took around 10 months and involved challenges, including losing our first buyer, the team remained outstanding throughout. Rob, in particular, was excellent. He managed the buyer side with great professionalism and kept everything moving despite delays from solicitors. He was always polite, supportive, and proactive, which made the whole experience much smoother for us. Thank you for your excellent service, we truly appreciate it and would highly recommend Colubrid Estate Agents to anyone buying or selling a property. Kind regards, Md Rahman & F Akter

Londoni · 25 March 2026

★★★★★ 5/5

Google

Colubrid are amazing at what they do!! We foolishly went with another estate agent to sell our house, it was on the market with them for 10 weeks with only 5 viewings that we did ourselves. We only saw them when they took the photos, and gave us excuse after excuse why people weren’t looking to buy! I noticed a lot of colubrid boards on houses, and 95% were sold, so we took a chance and went with them. Our house was sold within 9 days!!! They kept us up to date with everything and how many people they had interested in viewing. They certainly know their stuff. I would highly recommend them to whoever is after selling their house. Thank you Josh, Brad and all the team!

Sandra · 24 September 2024

★★★★★ 5/5

Google

Such a professional team, organised and managed well. Everyone has their own part in the process. Andrew was great, down to earth, likeable and took great photos of my house. House was on Rightmove almost straight away. Keely rang to check I was okay throughout and even offered to print paperwork. Maya in sales was superb, she told me she’d work so hard to sell the house and she did. Josh was knowledgeable and helpful throughout. Once it sold, Rob updated me most days and when he was on holiday, Lisa text and emailed all the way up to moving day, where she then kept chasing solicitors to confirm completion. It was such a stressful process for me, moving house, by myself but the team deserve to be recognised for the amazing job they did. Thank you all so much. Jaime from Hemley Road.

Jaime · 24 September 2024

★★★★★ 5/5

Google

Initially , I met with Mark who promised a lot and delivered! Exceptions were met with price and speed (STC full asking price within 8 weeks and Christmas and new year were in the middle) Special thanks to Maya she has been a delight to work with. Always helpful, positive and supportive. Also thanks Bailey, Bradley and Tony. We had soo many viewings I lost count! Looking forward to the next steps 🔑

P · 4 January 2025

★★★★★ 5/5

Google

Individual and professional approach, timeliness and people-first mentality. This comes to my mind when I’m thinking about Colubrid Estate Agents. It’s not the first EA that facilitated my purchase, but definitely the best one so far. I’m a raving fan of their timeliness, follow-ups, and quick turnaround times. With his attention to detail, Josh Bennett follows all the processes and makes sure that everything is done by the book and with industry best practices. The Sales Negotiator, Maya Singh, who presented the property to me, was constantly in touch with me. Maya is an exemplary agent that stood by my side from the very beginning till completion. Always had an ear for me, always came up with great advice, and resolved my uncertainties immediately. To all those who consider putting your homes and desires of owning a home in Colubrid EA hands, I wish you to have such a pleasant experience as I’ve had.

Tomasz · 13 June 2022

★★★★★ 5/5

Google

From start to finish Colubrid were absolutely fantastic! I initially met with Andrew Mutlow; one of the business owners and had a very great customer experience with him. He was able to work with my budget and I had a great commission fee arranged. He remained accessible and approachable during the conveyancing process. The photography for my flat was arranged promptly and my listing was uploaded within the agreed time. Although I only received one offer for my flat, I had an offer accepted within two weeks of my flat been on the market. With regards to my viewings, I handled this myself but Colubrid were great in facilitating the bookings. Josh was very helpful and kept me up-to-date with phone calls and emails. Josh was a good conduit between myself and the buyers to help get the offer as close to my asking price as possible. The sales progression team were second to none, Charlotte did an absolutely stellar job in ensuring all lines of communication were open between my solicitors, the buyers, and the buyers solicitors. My solicitor was absolutely appalling and made the experience excruciating for the chain. Charlotte was constantly on my solicitors tail, phoning and emailing my solicitors to try and get things moving. With the hurricane of the conveyancing, exchanging late and having a late completion on a Thursday evening because of issues that my solicitor presented, Charlotte remained on the ball and I am so grateful for the help that was provided. I can’t individually name everybody that played a part, however everyone that I interacted with was great and I will definitely use Colubrid again, and I would definitely recommend the services. I’m now sitting in my house, and I can breathe again.

Evelyn · 13 June 2022

★★★★★ 5/5

Google

Thank you everyone at Colubrid, especially Josh for being very helpful during my housing process. From start to finish they were extremely professional and kept communicating and updating me throughout the process.Nothing was too much trouble. As a first time buyer I wasn’t sure of the process, Josh provided me with an excellent broker from SJB financial(Sue) whom I would highly recommend. I am very grateful and happy for all your help👊👊

Maria · 15 January 2025

★★★★★ 5/5

Trustpilot

Fantastic advice from start to finish!

Fantastic advice from start to finish! We purchased our first home and was kept up to date every step off the way by the team. They say buying a home should be one of the most stressful time of your lives however all the stress was taken away by the team,

Anthony · 29 September 2026

★★★★★ 5/5

Google

We bought our house through Colubrid a few years ago and had such a good experience that we knew the only people we would look at when selling was Colubrid. The whole team have been amazing, Andrew, Josh, Bradley, Taylor and Maya have been a pleasure to deal with. They managed to sell our house within 12 days of it going up online - amazing! Lisa Doo, Head of Sales Progression, helped us when we purchased our house Lisa was fantastic, knowledgeable and so helpful - nothing changed when it came to selling our house, Lisa is an asset to the company. Thanks so much all

Shannon · 24 August 2024

★★★★★ 5/5

Google

Both myself and my son have had houses sold with Colubrid Estate Agents. They are polite and courteous and go above and beyond to meet the needs of their clients. My house was sold within three weeks as was my sons and Colubrid managed to achieve much higher than the asking price for him. I would not hesitate to recommend this company. Josh and his team are amazing!!

Beverley · 13 June 2023

★★★★★ 5/5

Google

I want to dedicate this review to Maya Singh from the Stanford le hope branch. Maya was wonderful right from the start I don’t think she will remember but I still remember my very first interaction with her. I have been house searching for a while and have sometimes not had the best experience with agents but she was so welcoming, helped me understand the location I was looking at to purchase my property in as it was a new area to me, she gave me that sense of peace and I instantly knew I could trust her and the company with my future purchase. I went and viewed a property and met Maya for the first time, again Maya was very accommodating, helpful and talked us through whatever questions we had. Being a first time buyer is an exciting but also scary experience but honestly through Maya we have successfully secured an offer on a property! She was the kindest soul, keeping us informed throughout the whole process! Maya if you read this, thank you! Thank you for joining me on my journey and helping me secure my dream home! I hope every first time buyer gets a Maya when buying their home! ❤️

Sanya · 17 August 2024

★★★★★ 5/5

Google

The fact that Colubrid had already arranged approximately 14 viewings the day after we decided to put our house up for sale was impressive; the photographer could probably have saved himself a job as our buyers didn't even see the advert! That being said, he did do a fantastic job of showing our house off and all of the things we loved about it, and wanted others to see too! All of the team are fantastic but Maya probably deserves a pay rise - from our flexibly unflexible availability (meaning she had to work all the evenings and weekends to accommodate our needs) to the constant communication both formally and informally: I can not fault her work. Thank you for answering my crazy questions and for working with my sketchy availability!

S · 16 February 2026

★★★★★ 5/5

Google

I had a great experience with Colubrid Estate Agent. The team was professional, responsive, and very knowledgeable throughout the entire process. Specially Maya she kept me updated at every stage and made everything feel straightforward and stress-free. Her attention to detail and genuine commitment to customer service really stood out. I would highly recommend Colubrid to anyone looking to buy, sell, or rent a property.

Tuli · 12 June 2026

★★★★★ 5/5

Google

Great service from the team on my recent sale and purchase, both of which Colubrid looked after. A far more personal service than with most high street agents. Fair, honest, and a clear fee structure. Especially thanks Claire who really helped push both sides through to completion. Thank you again so much to everyone. Would recommend and definitely use in the future.

Lindsey · 18 April 2025

★★★★★ 5/5

Google

Maya was so helpful with my purchase and sale. I would highly recommend working with Colubird. Thank you for your help!

Rebecca · 12 May 2026

★★★★★ 5/5

Google

I thought that paying a lower rate and not a % on the price sold was a risk and was hoping I hadn't made a mistake. I have to say that I am glad I went with Colubrid, the communication from start to finish was fantastic. I mainly dealt with Ricky on a day to day basis and he was fantastic Always willing to to assist and was always happy and polite and gave excellent advise.

Kimberley · 13 June 2022

★★★★★ 5/5

Google

Great service from start to finish. Josh did an amazong job photographing and marketting my property and which lead to 12 viewings within days of going on thr market. We had a particularly difficult time due to delays with solicitors and a long chain, but Charlotte was fantastic at chasing solicitors and other agents for updates, and was a great comfort when things were looking tough. Thanks to the whole team for all your help.

Adam · 13 June 2022

★★★★★ 5/5

Google

Lea at colubrid has been such an amazing support whilst helping us on our journey to finding our new home. She kept us up to date, booked multiple/back to back viewings, always brought property information and answered our queries whilst out on viewings or via telephone if we had any. It's been so seamless! Highly recommend colubrid and the whole team, great communication and engagement. We also were referred to our broker through them!

Shelley · 16 March 2026

★★★★★ 5/5

Google

Colubrid have been brilliant when I got in touch with them regarding a number of properties I viewed with them. Although I didn't purchase anything from them in the end, the team were always polite and helpful and not pushy. A big thank you to Jake in particular who kept me regularly up to date on the status of some of my enquiries and was always willing to assist with any questions I had.

Michael · 13 June 2022

★★★★★ 5/5

Google

I can’t thank Maya enough for all her help with both selling my property and providing mortgage advice. From start to finish, she was professional, knowledgeable, and genuinely supportive. She guided me through every step of the process, …

Nikkita · 16 November 2025

★★★★★ 5/5

Google

Working with Maya was an incredible experience! She made buying my home so easy and enjoyable. Maya was always one step ahead, super responsive, and genuinely cared about finding the right home for me. She explained everything clearly, …

Joyce · 16 November 2025

★★★★★ 5/5

Google

We currently have our house on the market with Colubrid Estate Agents and have been really impressed with the customer service so far! Andrew was great at giving us all the information we needed to make an informed decision and was really accommodating with booking us in around our schedules. Maya has been absolutely amazing from the beginning. She checks in regularly, provides updates and feedback, and has worked so hard to market the property to potential buyers, getting viewings scheduled in for a date that works for us. She’s also great for giving little hints and tips, and goes above and beyond to make sure the journey is as stress free as possible. Highly recommend! Thank you!

Kerry · 13 May 2024