ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish reviews

★★★★★ 5/5

Trustpilot

Happiness is being at St Clements Court

I moved in a year ago and feel it’s the best move I ever made. The managers are very helpful, friendly and approachable. Nothing is too much trouble. Marie does a good job of keeping the communal areas clean and tidy. I have made new friends and enjoy going to play Hoy twice a week in phase 2 when I can. Whenever someone asks if I like it here, they only have to see the smile on my face which says it all.

Susan · 28 March 2024

★★★★★ 5/5

Trustpilot

I cannot say more than a huge thank you…

I cannot say more than a huge thank you for the level of care I experienced given to my 91 year old friend who has none of her own family. I have , in the past helped her to remain independent but recently her health has deteriated and I am now finding she needs more care than previously.In short I wish to give my huge thanks to the Warden and her assistant who have gone above and beyond in their care for my friendThey have done domestic tasks that simply arent in their job description and importantly sourced resources to help her remain at home.I am 76 and live in another town and I know that without their help and understanding I simply don't know how I would have managed her care. Generally the flats enjoy a lovely social life which my friend loved. Hopefully she will soon return to that.So, wonderful care. Safe environment and a lovely social atmosphere which, to be honest I would be more than pleased to experience should I ever need too.Thank you to the Staff who showed such care.

Marilyn · 26 March 2024

★★★★★ 2/5

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The only advice I would give potential…Buying Advice

The only advice I would give potential residents is 'Buyer Beware'. My mother lived in Cherrytrees in Redcar for 17yrs. In that time she paid her monthly fee to Anchor, which every year was raised. I know Anchor had to raise fees to cover their costs, but now and again they would come and ask for other amounts to cover their costs,ie to rplace doulble glazed windows etc. I thought her monthly fee would cover that.

Brian · 20 August 2025

★★★★★ 1/5

Trustpilot

Move to another property

Where should I start?The list is to long to know where to begin!!!We signed the lease on the 19th February 2024 and as today the 22th March 2024 we are nowhere near a moving date?The flat in question as been neglected for 20+years both by Anchor and the previous tenants with a multitude amounts of repairs work to be carried out!Needless to say that we have to chase all the work ourselves on a daily basis.And also extend our moving date to the maximum time allowed at considerable cost to us (two months rent for both properties to be precise)We came very close to change our mind and stay put in our old property! But we couldn’t because so far this as cost us £3.000 in decorating new carpet etc…We are frustrated angry and upset on to why this is taking so long for Anchor to get their act together???(And this is an understatement)All Anchor seem to be interested in is revenue and get as much money as they can get away with from you!!!We spent two solid weeks cleaning and disposing of rubbish left behind by the previous tenants And as we are both in our mid sixties we have reached a breaking point and can’t do much more !!!We have been resident at Hanover association that then became Anchor for a number of years and we are sorry to say that things have got a lot worse since Anchor as taken over Anchor doesn’t seem to care about loyal and long term residents!So beware if you even thinking of moving to one of their properties!!!

Mr · 22 March 2024

★★★★★ 1/5

Trustpilot

This company must be the worst…

This company must be the worst retirement housing company ever. They don't care about there residents at all. They have neglected our properties, so badly, pensioners are struggling to keep warm. All pensioners are suffering whilst they charge us more money per month and we get nothing for it. They ignore your complaints. They also employ the cheapest most unprofessional people you could think of. They should be a shamed of them selves. I hope that one day, they suffer like they make us suffer.

Anne · 19 March 2024

★★★★★ 1/5

Trustpilot

Five Simple Questions For Anchor

Five simple questions for Anchor:1. When you have a managed owner-occupied estate comprising over 50 properties and almost 70% of the property owners vote to go to the national press to ask them to investigate how Anchor operates, don’t you think you are doing something wrong?2. We know that your normal response to an individual customer complaint is to brush it aside or to ignore it completely, but when a representative group, voted for by the residents of a site, asks to meet the Regional Head of Home Ownership to discuss the residents’ collective grievances, don’t you think they deserve the common courtesy of a response, or even better to actually engage with that group?3. You have a lease in place that outlines your obligations to maintain certain aspects of our properties, with windows and doors being the main areas of concern. After YEARS of utterly neglecting this obligation and refusing to implement requested replacements, do you think it is fair that elderly residents (the ones that could afford it) have been forced to pay out thousands of pounds to replace rotten doors it is your responsibility to maintain, whilst those who can’t afford it have to “put up and shut up”, whilst Anchor hold almost £250,000 in the site sink fund?4. Can you explain why the Anchor Management Administration Fee for Band L Projects (over £75K) was changed from a cap of £4,800 to 10% of the project value immediately prior to implementing the recent Band L project at our site?5. With all the obvious, and widespread, customer dissatisfaction, can Anchor please justify the massive salaries they are paying themselves at higher management and executive level? Panorama to investigate Anchor? You have our full support.

Owner · 19 March 2024

★★★★★ 5/5

Trustpilot

Secure tenancy

I've been an Anchor tenant for 6 years and have been very happy.My flat is in good repair and any issues are dealt with in a timely manner.Having a secure tenancy is very important to me. I think older people are often not an attractive prospect for private landlords and I feel fortunate to live among people of similar age to myself. A good social life if you want it and peace and quiet if you don't.Affordable rents too, especially compared to the private rental sector.

Polly · 18 March 2024

★★★★★ 5/5

Trustpilot

Everyone has made me feel welcome here.

I was made to feel welcome by the scheme managers and nothing was too much trouble for them. They answered my many questions with a smile and helped me to attend to a small plumbing and electrical problem immediately. All the residents here are friendly and I felt at home in their company straight away. I am so happy I was able to come here.

Ellen · 29 November 2024

★★★★★ 5/5

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Estate manager at Runnymead court…

Estate manager at Runnymead court beddington gardens is was very welcoming and informative. Was ready to answer any queries. Thank you Rose .

Suzanne · 28 August 2024

★★★★★ 4/5

Trustpilot

The management of the estate is…

The management of the estate is excellent, all residents are supported well and looked after, the estate management is 110% compared with other places, the only thing that lets it all down is the catering side of things, under skilled catering team, family run unit, poor quality of food delivered, menus are bland, poor presentation of food delivered this needs looking into as poor quality for what we pay within rent charges.

John · 24 September 2025

★★★★★ 3/5

Trustpilot

Not bad for what it is, not really a care home.

Eaves Court in Princes Risborough is a pleasant place, many of the staff friendly, caring and helpful. There are some activities. But to note that the have the policy (voiced by staff, and despite what the website may be taken to mean) "we are not a care home, we expect our residents to be self sufficient". I would advise anyone considering this place and possibly others run by anchor to check it out carefully, costs (service charge and extras like car parking slot), lengths of corridors, ease of getting about if a buggie or walker is needed, rules, and whether it will provide the sort of community throughout the day that is required.

Tim · 5 January 2023

★★★★★ 5/5

Trustpilot

The manager Ben was very helpful…

The manager Ben was very helpful showing us around and information all about Osborne house

Mr · 15 December 2024

★★★★★ 5/5

Trustpilot

The manager Maureen made the whole…

The manager Maureen made the whole process of moving flats less stressful by being there every step of the way.

Monica · 24 September 2024

★★★★★ 1/5

Trustpilot

Huge rise in monthly charges

We've been informed that the 10% hike in our 24/25 charges is mainly because of increased insurance costs. We were also told that Anchor are locked in to a national 3 year agreement with the insurance company. In what world does a business lock itself in to a 3 year agreement that allows the other company to raise their charges at will during that period? Shouldnt the lock work both ways? Ridiculous way to run a business.

Enough · 13 April 2024

★★★★★ 5/5

Trustpilot

Beechfield Lodge

Our mum moved into Beechfield Lodge in September this year just a couple of weeks after losing our dad and her beloved husband of 68 years. They had been together in another care home since April of this year. Sadly dad had a fall and had to be hospitalised where he unfortunately passed away some five weeks later. I wont name the previous care home as there is absolutely nothing good to say about it hence the reason for moving our mum once dad passed away. We have nothing but good things to say about Beechfield, CARE being the operative word because that is exactly what mum gets. The staff are genuine and you can see they love what they do, nothing is too much trouble, mum has become part of the Beechfield family. She has a lovely room with en-suite and her own little kitchenette which gives her some independence. Visiting is a pleasure now and we can leave her with complete confidence knowing she is getting the best care there is, she is so content and this means the world to us.

Peter · 25 November 2022

★★★★★ 5/5

Trustpilot

Home

It's nice to know someone is there if you need to know anything are need any help. The other residents are nice and friendly, it's nice quiet and peaceful.

Ms · 23 December 2025

★★★★★ 5/5

Trustpilot

Simple easy

The manager Jay walked me through everything made it so easy and simple, always had a smile polite, I am new to all this so thank you Jay .

Alan · 9 April 2024

★★★★★ 5/5

Trustpilot

Straight forward and easy…

Straight forward and easy application,staff easy to talk too.

Karl · 1 June 2026

★★★★★ 5/5

Trustpilot

I have had a problem with my Energy Provider energy…

I have had a problem with my energy provider for nearly a year. I requested in Feb to go from a card payment to DD in June my electric went off for 24 hours no warning Card payment failed. Upshot they changed from Card to DD debit. Energywise tried to make contact without Success. Mr Foster from EnergyWise visited my home some miles journey and we went through everything has I had no correspondence and no idea what state my account was in. Mr Foster manage to make contact and acted on my behalf has I have hearing problems on my phone. He did a really good job and put himself out on my behalf. Anchors Energywise is a very valuable service. I commend them.

Ms · 3 November 2022

★★★★★ 4/5

Trustpilot

Lovely

Property lovely and staff amazing when showing around .

Gail · 28 May 2026

★★★★★ 4/5

Trustpilot

Everything was made clear from the off

Everything was made clear from the off. Very easy to access information. The on-site estate manager is always eager to help in any way.

Mr · 27 June 2024

★★★★★ 1/5

Trustpilot

Questionable Morals

Not for profit but no social conscience.This organisation has no values, no ethics and no integrity . Think very carefully before trusting your care or the care of your loved ones to them.They deny employees their rights, harass and bully them and refuse to investigate grievances. Is this really the sort of organisation you want to care for your vulnerable relationship?

Mr · 17 December 2024

★★★★★ 1/5

Trustpilot

Communication very poor

Communication very poor. There is never any update on repairs. When you ask for information you’re just told to ask the manager. You ask the manager, he just says he doesn’t know anything. Consequently you go round in circles never finding anything out about the issues in your flat.Obviously this is Anchor’s modus operandi.They then do not have to do anything.

Anon · 15 March 2024

★★★★★ 5/5

Trustpilot

Chester Court, Spondon, Derbyshire

I would like to say what a lovely scheme Chester Court is, we have been today to collect keys and sign the tenancy agreement with my in-laws. Donna the manager is very professional and helpful as well as warm and friendly. The grounds and communal areas are all very well kept and Donna has been very efficient when responding to requests for information etc. Both my in -laws and us are looking forward to them moving into their new home.

Alison · 30 September 2022