Every review we hold for the Standish office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBig thank you to our site Manager…
Big thank you to our site Manager Matthew Humphries.Last Saturday he did a BBQ for us, we all had a great time, lots of laughs and a bit of drinking 🥂🍻🍷. I was away when he also organised meals at a local pub for Christmas and Easter. All out of his working hours. This makes such a difference to peoples lives we have got to know each other a lot faster. I’m newish here in Broadmead Ashtead Surrey so thanks Matthew and neighbours you are now friends.
Christine · 1 July 2023
★★★★★ 4/5
TrustpilotGenerally good but the lack of Wifi is…
Generally good but the lack of Wifi is surprising. It would cheaper to have each tenant pay a small charge for Wifi to cover the cost to the admin. ASAP please.
Mr · 28 June 2024
Agent replied · 28 August 2024
Dear Mr B A Ward, Thank you for your review. We're sorry to hear that the WiFi is proving to be slow. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
★★★★★ 3/5
TrustpilotFlats should be professionally inspected by a qualified snagger and items requiring fixing should be done prior to someone moving in.The kitchen is a mismatch of cupboards…
The kitchen is a mismatch of cupboards doors etc missing work surface holes in the walls mismatched tiles and water damaged shelves, the electric sockets switches have gaps that water condensation can get into. Anchor is very slowly repairing these. The bathroom has a broken extractor fan that can't be repaired so I'm waiting to see how they can work around that. The toilet flush system was so slow to fill up again, but they have now fixed that. The shower temperature bar was either very hot or cold, again they have now fixed that. . I wonder why these jobs could not have been fixed prior to me moving in. Shout out to the Local management who have been very helpful in organising the repairs for me.
Mr · 9 June 2024
Agent replied · 28 August 2024
Dear Mr Ian MacAulay, We're sorry to hear your repairs haven't gone to plan. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
★★★★★ 5/5
TrustpilotStress free move
From start to finish Natalie made my experience very stress free. She went above and beyond to help me settle in.
Mr · 3 December 2024
Agent replied · 22 December 2024
Dear Mr. BrownThank you for your review. Happy to hear that Natalie helped make your move a smooth one and that you've settled in well.
★★★★★ 5/5
TrustpilotThe manager
The manager, Linda, at Parkside was extremely helpful and made the acceptance /signing up procedure simply and straightforward. She was also very helpful in getting some minor repairs carried out prior to our move.
W · 26 July 2025
★★★★★ 4/5
TrustpilotThank You, Anchor
Anchor has been very helpful to me. I had an urgent housing situation and applied to a few housing organizations with the supporting medical documents I had. Anchor gave my application urgent attention and sought to find a place for me at different schemes under its umbrella. The officials I spoke to were very understanding and helpful. Though I had to wait for a while, at last I have been provided with a home in one of their schemes. Thank you very much Anchor !
Felix · 17 May 2024
Agent replied · 12 June 2024
Dear Felix,Thank you for your review and valuable feedback. We are happy to hear that our colleagues were able to help during an urgent situation and that you've now found a new home.
★★★★★ 3/5
TrustpilotEverything was good except the fence…
Everything was good except the fence that was down. Told us when we moved in end of April it was going to be fixed. Still down. It’s a real eyesore
Jackie · 20 June 2024
Agent replied · 28 August 2024
Dear Jackie,We're sorry to hear about the inconvenience your fence has caused. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
★★★★★ 5/5
TrustpilotMoved into Anchor Chirton Lodge last…
Moved into Anchor Chirton Lodge last Oct. From day one l felt at home. Our manager Christine is. amazing,she goes over and and beyond her duties. The Be Wise Money team.sorted out benefits l did not know l was entitled too. so helpful and friendly. My life has turned around. I am so happy here
Susan · 18 August 2022
Agent replied · 12 June 2024
Good Afternoon Susan,Thank you very much for providing such lovely feedback. Its great to hear how happy you are and how well you have settled in to your new home.I will make sure that Christine at Chirton Lodge receives your comments.Kind RegardsLynsey
★★★★★ 5/5
TrustpilotVery Happy
Very Happy The manager has been so helpful. Everything has been good and well organised. Nothing to complain about.
Jenny · 3 December 2024
Agent replied · 22 December 2024
Dear Jenny, Thank you for your review. We are glad the manager has been helpful and organised. Now you can sit back and enjoy your new home!
★★★★★ 5/5
Trustpilotdisatisfied
we have been in here since 27th AUGUST and have yet to be able to use our shower without paddling in water that will not go down as the pump does not work properly even though it has supposedly been fixed.... this is not good enough as we are paying full rent and we need a wet room for our poor health and cannot manage a bath...very angry indeed.
Mrs · 4 November 2024
Agent replied · 22 December 2024
Dear Mrs Maureen Carter, Thank you for leaving a review. We're sorry to hear of the issues you have been experiencing. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotVery good customer service and…
Very good customer service and experience.I have lived with Anchor for over six years .I now live at Atlas Lodge my one compliant is the very high electric bills through My Cycous .Over double that I used to pay with Scottish power .
Savanna · 17 September 2025
Agent replied · 24 September 2025
Hi Savanna, Thank you for your feedback and for sharing your positive experience with Anchor over the years. We appreciate your concerns about electricity charges. We do have a Be Wise team who can offer free, impartial advice on topics around finances and bills - they may be able to advise further. They can be contacted 8am-6pm Monday-Friday or 8am-4pm on Saturday on our free and confidential number 0800 023 4477, or you can email bewise@anchor.org.uk.
★★★★★ 5/5
TrustpilotThe checking in process was very…
The checking in process was very straight forward and efficient and took very little time Steph was extremely helpful throughout the process
Gary · 18 October 2024
Agent replied · 23 October 2024
Dear Gary John Rawlinson, Thank you for your review. We are happy to hear that you've experienced a great moving in process and that the location manager has been helpful.
★★★★★ 5/5
TrustpilotThe manageress at Holly Court made me…
The manageress at Holly Court made me feel welcome and important, I found the manageress very helpful and caring, Steven Hanson Number 33 Holly court
Steven · 30 August 2024
Agent replied · 23 October 2024
Dear Steve Hanson, Thank you for your review! We're delighted you're enjoying living at Holly Court and will pass your comments to the manager.
★★★★★ 5/5
TrustpilotLaura Foster _Richardson was…
Laura Foster _Richardson was outstanding for myself and Judy she can't do enough for you. Many thanks Laura.
Dave · 3 December 2024
Agent replied · 22 December 2024
Dear Dave,Thank you for your review. We're delighted you're enjoying living with us and will pass your comments to Laura!
★★★★★ 3/5
TrustpilotMy experience with an Anchor Hannover managed home.
I thought i would share my thoughts on Anchor Hannover. I bought a retirement flat for my dad in 2011 in Worthing. I have no complaints at all about the site and staff on site. They were always very helpful and friendly. The site was generally well looked after and a nice environment however I have to say the monthly charges which work out at now just under 20 pound a day are very high and in my opinion are the main reason the flats can languish on the property market waiting to be sold for a long time. The high cost of the monthly service charge was somewhat exasperated by the meals subsidy. Over the time dad was there the quality of meals was very up and down but whether you ate at the restaurant or not you still had to contribute every month and it wasn`t a small amount.My main complaint are the hidden costs when selling the property. Extra Anchor Hannover administration fees amounted to 500 pound along with over 300 pound for a surveyors report which they insisted on. The office staff were obviously not bothered how long they took when dealing with the sale and several times my solicitor had to chase them up because of the time they were taking to respond to queries and actions. They once advised me that they had responded already to my solicitors questions but when I contacted my solicitor she advised me that they still hadn`t responded and she was still chasing them. Someone wasn`t telling the truth. At 20 pound a day it soon added up and my backdated service charges soon racked up. Add on top of that a 1% sinking fund and my debt to Anchor was 4000 pound. I believe they market themselves as a "not for profit" organisation which I presume means those at the top of the company are being paid very well.In balance when my time comes I will not chose to buy an anchor Hannover managed flat again as the hidden costs at exit make it an extremely expensive sale.
Andrew · 12 April 2024
Agent replied · 12 June 2024
Dear Mr. Sinsbury,Thank you for your feedback. I am sorry that your experience has not met the standards that we aim to achieve. If you would like these issues to be looked into further then please do let us know and we will be happy to do that. You can contact our Customer Relations team at 0345 602 5516 or email customer.relations@anchor.org.uk and they will be happy to review and agree next steps with you. We appreciate your positive feedback of the local management team, we’ll be sure to pass this on to them.
★★★★★ 5/5
TrustpilotThe manager is very kind and helpful…
The manager is very kind and helpful also most of the tenants
Customer · 1 June 2026
Agent replied · 12 June 2024
Thank you for your feedback. We’re really pleased to hear you’ve found the manager kind and helpful, and that most of the tenants have been welcoming too. We wish you continued happiness in your home!
★★★★★ 1/5
TrustpilotCarpet removed but left protruding nails and holes in floors which are dangerous
Upon moving into my new flat, I discovered the flooring was in an appalling condition, riddled with holes and protruding nails, posing a safety hazard. Upon discussing the issue with my building manager, I was told that retaining the previous tenants' carpets could have prevented this problem. Unfortunately, I lack the funds to hire professionals to address the damaged skirting.I have dust allergies and use an inhaler for breathing problems I requested the carpet be removed because of my health issues, and it was more than 15 years old. It has been a disappointment regarding Anchor, and I am unwell and stressed with this outcome.Regards,Susan Rodgers
Susan · 11 April 2024
Agent replied · 12 June 2024
Dear Susan,We're sorry to hear about the problems with the floor and carpets in your flat. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
★★★★★ 5/5
TrustpilotI was made to feel welcome and Marie…
I was made to feel welcome and Marie was most informative with all the process that I needed.
Mrs · 2 December 2024
Agent replied · 22 December 2024
Dear Mrs L Webster, Thank you for your review. Glad that you've had a positive experience so far and that Marie has been informative.
★★★★★ 5/5
TrustpilotCaroline and Jill made my moving in…
Caroline and Jill made my moving in process so smooth and quick Very helpful and friendly nothing is too much trouble
Ms · 18 October 2024
Agent replied · 23 October 2024
Dear Ms. T Speitan, Thank you for your review. We are happy to hear that the moving in process has been smooth and that our colleagues have been helpful.
★★★★★ 1/5
TrustpilotTake no responsibility Passed from pillar to post all over…
Passed from pillar to post all over Anchor....from Management....customer service etc. If you complain they group up have a script of how Anchor is right. They don't take responsibility for their residents behaviour there are no criminal checks on tennants so you don't know who your living next door to. The company is run like an institution & you feel like your living in one or a prison. The Management pass the book....talk nonsense & then make a scapegoat of the person complaining. The only way to get an outcome as far as I'm concerned is take it to the media & through the civil court system. Never known such nonsense from a company who are non profit. Apart from the fact the main management salaries are top heavy & the tennants foot the bill on average of £800 a month rent per tennant. Do the maths. This is not social supported housing...most other housing associations supported will charge approximately £430 a month.
Amanda · 1 April 2024
Agent replied · 12 June 2024
Dear Amanda,We're sorry to hear that you are unhappy with management and customer services. As we'd like to investigate this further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotManager made the whole process smooth…
Manager made the whole process smooth from first viewing to moving in. Plenty of interaction with other residents to make me feel at home. Lovely room with fantastic garden views
Gary · 8 May 2024
Agent replied · 12 June 2024
Dear Gary,Thank you for your review and valuable feedback. We are delighted to hear you are happy with your new home and that the Location manager has been very helpful.
★★★★★ 5/5
TrustpilotHappiness is being at St Clements Court
I moved in a year ago and feel it’s the best move I ever made. The managers are very helpful, friendly and approachable. Nothing is too much trouble. Marie does a good job of keeping the communal areas clean and tidy. I have made new friends and enjoy going to play Hoy twice a week in phase 2 when I can. Whenever someone asks if I like it here, they only have to see the smile on my face which says it all.
Susan · 28 March 2024
Agent replied · 12 June 2024
Dear Ms Mowforth, Thank your for your review and valuable feedback. We are glad you are happy with the services at St. Clements Court.
★★★★★ 2/5
TrustpilotThe only advice I would give potential…Buying Advice
The only advice I would give potential residents is 'Buyer Beware'. My mother lived in Cherrytrees in Redcar for 17yrs. In that time she paid her monthly fee to Anchor, which every year was raised. I know Anchor had to raise fees to cover their costs, but now and again they would come and ask for other amounts to cover their costs,ie to rplace doulble glazed windows etc. I thought her monthly fee would cover that.
Brian · 20 August 2025
★★★★★ 5/5
TrustpilotI cannot say more than a huge thank you…
I cannot say more than a huge thank you for the level of care I experienced given to my 91 year old friend who has none of her own family. I have , in the past helped her to remain independent but recently her health has deteriated and I am now finding she needs more care than previously.In short I wish to give my huge thanks to the Warden and her assistant who have gone above and beyond in their care for my friendThey have done domestic tasks that simply arent in their job description and importantly sourced resources to help her remain at home.I am 76 and live in another town and I know that without their help and understanding I simply don't know how I would have managed her care. Generally the flats enjoy a lovely social life which my friend loved. Hopefully she will soon return to that.So, wonderful care. Safe environment and a lovely social atmosphere which, to be honest I would be more than pleased to experience should I ever need too.Thank you to the Staff who showed such care.
Marilyn · 26 March 2024
Agent replied · 12 June 2024
Dear Marilyn, Thank you for your review and your valuable feedback. We are happy to hear that the manager went above and beyond and support was provided for your friend.
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