5/5
TrustpilotGood housing manager
Agent replied · 10 October 2026
Dear Catherine Thank you for your 5 star review!
Trusted Agent profile · Standish
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish reviews
★★★★★
912 reviews across 1 platform
High Street, Standish, WN6 0HD
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Standish, at High Street, is rated 4.0 out of 5 across 912 reviews on 1 platform.
Reviews
Every review we hold for the Standish office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotIt was a nice touch to receive a…
It was a nice touch to receive a welcome card from anchor . I had a few problems with the flat toilet seat kept moving to one side two of windows the seals have blown when we had heavey rain damp came through on two walls . I reported the problems toilet fixed window people coming tomorrow waiting for the walls to be inspected anchor apologise can't fault them moved very fast on problems.
Agent replied · 22 December 2024
Dear Mrs C Saunders, Thank you for your review. We are happy to learn that overall its been a very positive experience and that our colleagues are able to help with the repairs quickly. Enjoy your new home!
5/5
TrustpilotLovely manager who is really helpful
Lovely manager who is really helpful. Being a single retired lady I felt vulnerable in private rent and was struggling financially. Anchor have made me feel so secure and looked after and easier on my finances. Love the laundry facilities and use of constant hot water. Lovely, comfortable, warm home.
Agent replied · 24 September 2025
Thank you for sharing your experience! We’re so pleased to hear that Anchor has helped you feel secure and supported, and that you’re enjoying your comfortable, warm home along with the laundry facilities and constant hot water. We wish you lots of happiness in your home!
4/5
TrustpilotVery good and helpful
Agent replied · 23 September 2026
Dear Bill, Thank you for your review. We're pleased to hear you found our team very good and helpful. Your feedback is greatly appreciated, and we're delighted that your experience has been a positive one.
5/5
TrustpilotAlways polite and helpful service
Agent replied · 23 September 2026
Dear Karen Fisher, Thank you for your review. We're pleased to hear that you've received polite and helpful service from our team. We appreciate you taking the time to share your feedback.
5/5
TrustpilotMy mum is now residing with Anchor at…
My mum is now residing with Anchor at wrights court. As her daughter I have had the responsibility of ensuring she is settled and have had to liaise for her most of the time. Both my Mum and myself have been made to feel very welcome and marianna the lady in the office has been so helpful with regards to filling out applications, appropriate paperwork and any other questions we had. The Studio flat itself needed a deep clean before my Mum could move in and kitchenette is tired.Facilitates outside of the flat are great having communal washing,lounge area, such a bonus as studio flat is rather on the small side, the gardens are kept well and are pretty. One issue we’ve found is that the building itself is extremely hot during warm days almost unbearable at times with most resident's in agreement ,hopefully with milder weather property will be more comfortable, overall I think my mum will be very happy there and I feel relaxed knowing she is safe and secure
Agent replied · 23 October 2024
Dear Lisa, Thank you for your review and your valuable feedback. We are happy to hear that you've been made to feel welcome and that our colleague has been helpful. We'll be sure to pass on your comments to the manager at Wright's Court.
5/5
TrustpilotEverything went very well
Everything went very well, from our initial viewing to signing up.The location manager (Dawn) was very professional and controlled all the necessary works required for habitation.
Agent replied · 22 December 2024
Dear Fred Dibb, Thank you for your review. We are delighted that you are enjoying your new home and that the sign up process was smooth.
4/5
TrustpilotA very friendly place to live
I have lived here for 2 months and I am happy here as it is friendly and well maintained. My flat is just perfect for me and all the residents are having new kitchens fitted with brand new cookers. We were able to choose the colour scheme for the cupboards and worktops from a range of several colours. The gardens are lovely and I can’t wait for Spring to see them come into bloom.
Agent replied · 22 December 2024
Dear Mrs M James, Thank you for your review! We are delighted that you are enjoying your new home and that you've been involved in the kitchen re-decoration process. Enjoy your new kitchen and also the gardens!
1/5
TrustpilotTry getting a sellers pack
Try getting a sellers pack (that costs over £200) out of this company. We need to sell my Mum's flat in order to pay for her ongoing care. You cannot sell the flat without this costly document. Our solicitors and ourselves have contacted Anchor numerous times over the past 3 weeks. Still cannot get through to the legal team, cannot speak to a manager, lodged a formal complaint ..... which takes up to 5 days for response. This company is a shambles, would never consider an Anchor property in the future.Hi AnchorThank you for your response. I did exactly as you suggested and contacted you customers relation dept. All they could do was lodge an official complaint which I had already done with you customer service dept. so I am no closer to resolving this problem. I am seriously concerned that Anchors non action will result in the sale of Mum's flat falling through !
Agent replied · 28 August 2024
Dear Lee, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
1/5
TrustpilotBunch of morons
I agree with Steve Smith this bunch of incompetents led by a CEO, an accountant, who cannot or will not answer letters or emails, they provide no maintenance and keep raising the service charge to cover ever increasing levels of incompetent managers, location manager, area manager, district manager, regional manager, operational manager, safety officer - but nobody does ANYTHING, walls with unpainted areas for 2 years where fire extinguisher removed, duct tape on threadbare stair carpet for 5 years, fire doors that do not close properly but "inspected and certified OK" horrendous fees charged for Surveyors' inspections the list is endless. No location manager on site for 3 weeks working from home and then two weeks holiday. A repair to a roof in the bin area promised for first week of July - we are in second week of August -what has happened? No information, no answers. Ombudsman toothless, Charity Commission not interested, Housing Minister not his remit!In response I called Anchor Customer Relations and they asked me to contact Are Manager who has had 13 emails from me in the last 10 days. Still waiting for her response too!
Agent replied · 28 August 2024
Dear Mr. Buston, We're sorry to learn that you are having a difficult time with staff and repairs. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotAll service is excellent
Agent replied · 23 September 2026
Dear Dorota, Thank you for your lovely review. We're delighted to hear that you have found all aspects of our service to be excellent. We appreciate you taking the time to share your feedback.
5/5
TrustpilotJust moved in
We recently moved in and couldn’t be happier. The process was smooth, welcoming, and well organised from the start.
Agent replied · 5 June 2026
Dear Joss, Thank you for such a lovely review. We’re delighted to hear your move went smoothly and that you felt so welcomed from the very start. It’s great to hear how supportive Luca was in preparing everything for your arrival, we’ll be sure your kind words are shared with him. We’re also really pleased you’re already feeling the sense of community and care that matters so much. We wish you lots of happiness in your new home!
5/5
TrustpilotI have Been made to feel very welcome…
I have Been made to feel very welcome from the start the staff and other residents I have met in passing have been very polite which as made it very easy for me to settle into my new home
Agent replied · 12 June 2024
Dear Peter,Thank you for your review and valuable feedback. We are glad you've been able to settle into your new home and get acquainted with fellow residents.
3/5
TrustpilotIts a fat cat charity filling its…
Its a fat cat charity filling its pockets big time and this is all its interested in. There is pretty much zero customer service beyond reams of lipservice. The real blessing is, especially in this day and age, its affordbale housing now that the council have sold all the UK family silver. If you get a nice place you're good. The quesation is DO YOU FEEL LUCKY?Zero community here either. In fact I have never met such a miserable bunch of old gits in all my life which is really sad. Another failing of Anchor yet again beyond the lip service.
1/5
TrustpilotNo communication or compassion
My Mother passed away on 23rd October 2023. She owned a bungalow at Braziers Field, Hertford which is managed by Anchor HA. The property was put up for sale in January 2024. A buyer was found and the legal work began on 30th January. Probate came through in May so we were then working towards an Exchange of contracts. Both our solicitor and the buyer were ready to exchange on 1st August 2024 with an agreed completion date of 16th August 2024. All the documents have been approved but Anchors solicitor has not responded to numberous emails from both solicitors. All Anchor have to do is sign off the exchange but according to their office there is no one available to sign the paperwork? The buyer is a widowed lady in her 80's and is very nervous about moving. This situation is not acceptable. No one from Anchor has even bothered to tell our solicitors what is going on or when they will sign the document. Selling a property & moving is stressful at the best of times but when you have suffered a bereavement it is 10 times worse.
Agent replied · 28 August 2024
Dear JanetWe're very sorry that our services have not met your expectations.We've requested further details so that a member of our legal team can assist you with this matter.
1/5
Trustpilotwould not recommend Anchor independent…
would not recommend Anchor independent living especially St.Aidans House, North Shields, it is like living in a prison.
Agent replied · 5 June 2026
Dear Jacqueline, Thank you for sharing your experience. We’re really sorry to hear how you feel about living at St Aidan’s House, this is clearly upsetting to read. We’d encourage you to contact our Customer Relations team so your concerns can be properly listened to and looked into. You can reach them on 0345 602 5516 or by email at customer.relations@anchor.org.uk.
1/5
TrustpilotOnly put one star as couldn't do zero…
Only put one star as couldn't do zero Disgusting company who's managers use bully boy tactics on older and disabled people, no work ever done apart from sending constant letters telling you what to do, no repairs on properties done in timely manner, rent increases but nothing done, told by area manager I couldn't have use of the cupboard that has been housing my wheelchair for the last five years with no reason given, bullied and being treated with total disrespect, I am not the only one here that is being treated like this absolutely DISGUSTING behaviour by management.Answer from anchor BUT NO ONE GETS IN TOUCH TYPICAL NEED TO MAKE A FOMAL COMPLAINT
Agent replied · 28 August 2024
Dear Karen Jones, Thank you for your review and providing your info so that customer relations can be in touch. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotAs soon as we became priority we were…
As soon as we became priority we were offered a lovely one bedroom bungalow its changed our lives so much it's so lovely to have a nice little home nicki has been very helpful we are very grateful
Agent replied · 25 December 2025
Hi Mr Fuller, Thank you for sharing your experience. We’re delighted to hear that being offered your new bungalow has made such a positive difference to your lives. It’s lovely to know you’re enjoying your new home and feeling settled. We’re also pleased to hear that Nicki has been helpful and supportive throughout the process. Wishing you lots of happiness in your new home.
5/5
TrustpilotThe schme manegers are good
The schme manegers are good. Especially Bola at my formal address. She is very helpful. She always answered my calls when i-m in need of help. The head office always deal witth my quiries.
Agent replied · 28 August 2024
Dear Mrs T Willems, Thank you for your review. We are happy to hear that the scheme manager has been accommodating and that all your queries have been dealt with efficiently.
5/5
TrustpilotWas made welcome by all residents
Was made welcome by all residents, maybe because we are the youngsters on the block, what a great place to live . Flat is superb no complaints whatsoever
Agent replied · 23 October 2024
Dear Gary,Thank you for your review and your valuable feedback. We are happy to hear that you had such a great experience with your movie in .We wish you the best of luck in your new home.
5/5
TrustpilotA very well Run company
A very well Run company. Everything was in place when i moved in. The manager does everything she can do to help you a great asset to the company
Agent replied · 23 October 2024
Dear Tiny,Thank you for your review! We're delighted to hear that everything went smoothly and that the manager was a great help.
5/5
TrustpilotLovely little flat
We registered with Anchor just a couple of months ago and we were called after just a couple of weeks to offer us a flat, the turn around time from offer to taking the keys was just a couple of weeks in which time the flat was cleaned ( had had a heavy smoker in could have been cleaned more thoroughly only small gripe) and decorated, we have since thoroughly deep cleaned the property and redecorated it to our taste a we love our little flat. The rent is reasonable and the community spirit in this scheme is great so we are very happy.
Agent replied · 28 August 2024
Dear Raymond Carr, Thank you for your review. We are glad you are enjoying your new home and that your have been able to redecorate to your taste.
5/5
TrustpilotMy experience with anchor is the way…
My experience with anchor is the way they care for each other and their good services
Agent replied · 5 June 2026
Hi George, thank you for your feedback. We’re really pleased to hear you value the care shown and the service you’ve received. We wish you continued happiness in your home!
5/5
TrustpilotNicola Berry made the whole process…
Nicola Berry made the whole process easy. She was fantastic from start to finish and was so helpful and a true professional. Anchors website is very easy to navigate and simple to use.
Agent replied · 12 June 2024
Dear James,We thank you for taking the time to leave us a review. We're happy to know that you've had such a great experience moving into your new Anchor home, and we're glad to hear that the Location Manager has been friendly and helpful and you also find our website so easy to use. We hope you'll continue to be happy in your new home.
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