Every review we hold for the Standish office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLouise our scheme manager was extremely…
Louise our scheme manager was extremely helpful. Kept us up to date with everything, even allowed my 'wobbly ' when I got really nervous about such a big move to a totally new place.Everything was clean and ready to move into when we arrived.
Helen · 12 June 2024
Agent replied · 16 June 2024
Dear HelenThankyou for your review and valuable feedback.We're happy to know that you've had such a great experience moving into your new Anchor home, and we're glad to hear that the Location Manager has been friendly and helpful. We hope you'll continue to be happy in your new home.
★★★★★ 1/5
TrustpilotIncompetent Site Manager
Found the on-site Manager to be very dismissive and not helpful at all. For the past 3 weeks I have tried to get access for Carpet installers to come through on a Tuesday morning to take measurements (Tues morn is only day she is at the residence) and each week the Manager denied access by telling me there would be nobody available to allow access. Companies are closing soon for festive season so time is of the essence. In brief I could not move into the flat but had to pay pro-rata Rent. Had no choice but to move into Guest Suite and also pay a daily Rate. I will need to vacate Guest Suite on 23/12 as it is pre-booked. Will need to move into a Hotel until new year! This should Never have happened as I had planned meticulously to have carpets installed before occupation. This Housing Association needs to be Investigated and serious changes need to be made.
Judith · 17 December 2024
Agent replied · 22 December 2024
Dear Judith Parfait, We're sorry to learn that you are having a difficult time with your on-site manager. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
★★★★★ 5/5
TrustpilotFrom moment I made an enquiry about…
From moment I made an enquiry about rent from. Anchor, they have been brilliantI am really happy in new flat and the scheme manager for the residency her call Tracy is absolutely brilliantThank you all so much
Mr · 3 October 2024
Agent replied · 23 October 2024
Dear Mr Sanjay Ganatra, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that our colleagues were both friendly and helpful. We wish you the best of luck in your new home.
★★★★★ 1/5
TrustpilotTruthful
A message for anon 8 hours ago reviewIt's completely true what you have commented to any new resident in your review ,how possibly can a new tenant give anchor a 5 star rating when they haven't experienced living there that long BBC Panorama undercover definetly need to investigate anchor housing association under cover, HRH Princess Alaxandra is the patron of Anchor ,has any tenant seen this information on the bottom of anchors letters to tenants in small print , maybe it would also be a good idea if tenants wrote to HRH Princess Alexandra as I'm certain ,the patron of Anchor would not be happy how anchor are wrongly treating their tenants, also Michael Grove the department for levelling up.
Confidential · 22 March 2024
★★★★★ 5/5
TrustpilotEasy exchange
Easy exchange - made easier by Anchor's speed and efficiency.
Customer · 18 September 2026
Agent replied · 12 June 2024
Dear customer,
Thank you for your review. We're delighted to hear that your exchange process was made easier by the speed and efficiency of our team. Thank you for taking the time to share your positive experience with us.
★★★★★ 5/5
TrustpilotReall Helpful
I found staff to be really helpful and accomidating in helping me to take a tenancy. In particular, the scheme manager Angela was very knowledgeable and helpful and has gone out if her way to assist me since I moved into the scheme.
MRS · 31 May 2024
Agent replied · 12 June 2024
Dear Mell,Thank you for your great review and we're glad to hear how the Location Manager was helpful. We'll be sure to pass on the feedback. We're glad you chose us and hope you'll continue to be happy in your new home.
★★★★★ 5/5
TrustpilotDelamere Lodge - Manager
My mum moved into an Anchor development about a year ago and the Manager at the time, Diane, was the most helpful person you could imagine. Since her retirement, a new Manager, Emma has been appointed and she too is like a breath of fresh air with regards to her commitment to Delamere Lodge as well as to the wellbeing and interaction with the residents. Thank you Anchor, for ensuring you have the right people with the correct skills to do a great job - it really does make a difference.
Kathryn · 22 February 2024
★★★★★ 1/5
Trustpilotabysmal
abysmal , all about taking your money but wont pay out for anything , 20 year old dangerous boilers falling apart and still wont replace
John · 2 June 2026
Agent replied · 5 June 2026
Dear John,
We’re really sorry to hear how unhappy you are and that you’re concerned about the condition and safety of the boilers, that’s understandably worrying.
We’d encourage you to contact our Customer Relations team so these concerns can be properly reviewed. You can reach them on 0345 602 5516 or email customer.relations@anchor.org.uk, where they can look into this in more detail.
★★★★★ 5/5
Trustpiloti was treated well by the manager…
i was treated well by the manager Nicola Berryshe is in my view what all your managers should aspire to. she is so professional in every aspect of her post.
Keith · 13 December 2024
Agent replied · 22 December 2024
Dear Keith Edward Smith,Thank you for your review. We're delighted you're enjoying living in your new home and we will ensure that your comments are shared with Nicola.
★★★★★ 5/5
TrustpilotWonderful Experience
What made my experience great was the welcoming atmosphere created by the Location Manager.The general environment was clean and my apartment was clean and well maintained. Although I had loads of forms to complete it was worthwhile. I got to talk to the location manager and got a good understanding of what independent/ sheltered living was all about. So far- I am enjoying the experience of living in an Anchor apartment- a great way to living a comfortable lifestyle .
Henri · 13 November 2024
Agent replied · 22 December 2024
Dear Henri,Thank you for your review! We're delighted you're enjoying living at your new Anchor Property and that the manager has been most helpful.
★★★★★ 2/5
TrustpilotSheltered housing
Sheltered housing. Regular inspections. Smoke alarms start bleeping 5am Saturday morning. Sets off call system. Can't help until Monday. Eventually they get a fix it man to come change batteries. "Haven't you got neighbours who can help". NO. Suggested by them , if befriend anyone get a police check. In case dodgy. Duty of care , don't think so. Saturday night 9pm smoke alarms start going off.For no rhyme or reason. They call the fire brigade. They have to change batteries again. Not fitted properly by fix it man. Headache.
Laura · 10 November 2024
Agent replied · 22 December 2024
Dear Laura,Thank you for your review. Our Customer Relations team will be in touch over the next few days.
★★★★★ 5/5
TrustpilotA good move
I had been watching & waiting for these flats to be built since 2023 & couldn’t believe how lucky I was to be offered one.
NannyAnnie · 27 May 2026
Agent replied · 5 June 2026
Thank you for your lovely review. We’re really pleased to hear how supportive Penny and Jen were during a challenging time, and that they helped make the move as smooth as possible. It’s wonderful to know you’re enjoying your new apartment and that it’s already beginning to feel like home. We wish you lots of happiness in your new home!
★★★★★ 5/5
TrustpilotStaff are great and made the process…
Staff are great and made the process easy
Customer · 19 September 2026
Agent replied · 12 June 2024
Dear Customer,
Thank you for your review. We're delighted to hear that our staff made the process easy and provided great support throughout. We appreciate you taking the time to share your feedback and hope you continue to enjoy living in your home.
★★★★★ 5/5
TrustpilotGd housing
It's been a joy moving into anchor property
Paul · 19 September 2026
Agent replied · 12 June 2024
Dear Paul,
Thank you for your review. We're delighted to hear that moving into your Anchor home has been such a positive experience. We appreciate your feedback and hope you continue to enjoy living in your new home for many years to come.
★★★★★ 1/5
TrustpilotDisillusioned
Thoroughly disillusioned, disappointed and disgruntled with Anchor. Routine repairs and maintenance are almost non existent. There is little to show for the exorbitant management fees and service charge fees. The most unprofessional organisation I have ever come across, using mediocre contractors for overdue major projects.
Homeowner · 23 March 2024
Agent replied · 12 June 2024
Thank you for leaving a review. We are sorry to hear about your experience with the repairs service. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 4/5
TrustpilotAnchor sign up
Anchor made my tenancy sign up pleasurable and helpful. They went through everything I needed to know and were thorough from beginning to end.
Debbs · 1 June 2026
Agent replied · 5 June 2026
Hi Debbs, thank you for your lovely review. We’re really pleased to hear your tenancy sign‑up was made easy and that the team were helpful and thorough from start to finish. We wish you lots of happiness in your new home!
★★★★★ 5/5
TrustpilotIt is a great place
It is a lovely place to live near shops
Kathleen · 11 September 2026
Agent replied · 23 September 2026
Dear Kathleen,
Thank you for your review. We're pleased to hear that you're enjoying your home and that the location is so convenient, with shops nearby. We appreciate you taking the time to share your feedback and hope you continue to enjoy living with us.
★★★★★ 1/5
TrustpilotIgnored by Anchor Housing
My father bought a flat at their site in Alton, Adam’s Way. The leasehold needed renewing. Anchor was so slow at dealing with it he nearly lost the sale of the person buying his old home. To prevent the chain breaking He’s moving today and has to put everything in storage because he couldn’t complete. Estate agents and solicitors have left dozens of emails and messages but Anchor doesn’t respond. I’ll be writing an official complaint about their terrible service once he’s in his flat.
Iain · 1 November 2024
Agent replied · 22 December 2024
Dear Iain, Thank you for leaving a review. We're sorry to hear about the experience you've had. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 2/5
TrustpilotNo Help When Help Needed.
I registered with this retirement housing company in 2012.I have lived in my current private rental home since 2009.In April of this year I was given a Section 21NO FAULTS eviction notice as the owner wanted to sell. I wrote to Anchor to ask if they had any homes they could offer me urgently. What has followed is a series of forms all asking the same thing. Where do you live? Address for your landlord? How long have you lived there? Meantime whilst I am being assessed repeatedly my account is frozen. So when I need an offer more urgently than before I am banned from getting any. I called today again after receiving the same form from the same assessment team AGAIN. The highly trained person I had today seemed to think I was LIVING with my landlord and practically accused me of being in arrears with my rent hence the eviction. For a charity receiving charity tax breaks I did not find her very charitable. So for the record Anchor Housing. A Section 21 is a NO FAULTS eviction. NOT to be confused with a SECTION 8..rent arrears eviction. As my background is legal I would be happy to run a one day seminar to explain in more detail the difference to any one employed at Anchor who is deaf to the facts. The word defamation sprung to mind during our chat. Good luck to all who reside or hope to reside within their hallowed walls.
MSEILEENBARTON · 31 October 2024
Agent replied · 22 December 2024
Dear MSEILEENBARTON, Thank you for leaving a review. We're sorry to hear about the experience you've had. We've requested more information from you so we can look into this. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotFriends
When I moved to anchor I found out that they are very helpful and friendly and there was nothing that they couldn't do to help. That is what I think of anchor and the people that live here as well.
Ms · 20 June 2024
Agent replied · 28 August 2024
Dear Ms Wetter,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear our colleagues were helpful and supportive. We wish you the best of luck in your new home.
★★★★★ 1/5
TrustpilotTo anybody who is considering moving to…
To anybody who is considering moving to an Anchor property, beware. Whilst the actual apartment is very good and comfortable, the behaviour of Anchor Management is appalling for their absence and stonewalling. Our estate has been neglected for years despite various promises of "action". In spite of this, they have recently arbitrarily increased our service charges by a considerable amount. When we challenged Anchor, they have consistently stonewalled us. You would NOT get value for money. Our extortionate service charges are used to fund the establishment of new luxury estates and letting ours go to pot.
GIULIANA · 12 January 2024
★★★★★ 5/5
TrustpilotA very good housing company to deal…
A very good housing company to deal with, the staff at Head Office were very helpful, the Location Manager at Beverley Court was excellent, she had good experience and was able to answer questions, that gave us confidence with Anchor.Would recommend Anchor.
Ken · 12 May 2024
Agent replied · 12 June 2024
Dear Ken,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your home and that the location manager has been very helpful.
★★★★★ 1/5
TrustpilotDisappointing is an understatement
We were given a month's notice to move from one property to the next, only to find the property had not been cleaned. We were offered £150 towards decorating which cost us over £600. We also found the plaster fell off one of the walls but as a non emergency repair would have taken anywhere up to a month. We found a problem with the lights but because of the time to get it looked we got an electrician in at our own cost. He found the wires had burnt and fixed the problem. We then had to get permission to have our own lights put up which is a process we could have done without. The walls still have not been sorted except for the repair I done myself. The toilet blocked and also the sinks and shower, we eventually got a plumber out who does not know if he has rectified the problem as he believes it is an outside blockage. We firstly rented a property from Hanover but since the take over by Anchor the quality has gone downhill but not the rent or service charge.
Mr · 21 October 2024
Agent replied · 22 December 2024
Thank you for leaving a review. We're sorry to hear that you've not had a great experience and encountered issues. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516, Monday to Friday 8am - 6pm, or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotAbsolutely the right move!
I have recently moved into an Anchor retirement property and I am so happy here. The property is extremely well managed and I feel safe, warm and secure. I have absolutely made the right choice and my family and friends think so too!
Amanda · 23 December 2025
Agent replied · 25 December 2025
Hi Amanda, Thank you for your lovely review.
We’re delighted to hear how happy you are in your new home and that you’re feeling safe, warm and secure. It’s great to know you feel confident in your decision to move with Anchor, and that your family and friends can see how positive the change has been too.
We wish you many happy years ahead in your new home.
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