Trusted Agent profile · Standish
★★★★★
912 reviews across 1 platform
High Street, Standish, WN6 0HD
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Standish, at High Street, is rated 4.0 out of 5 across 912 reviews on 1 platform.
Every review we hold for the Standish office, from every platform, shown as written. First names only.
5/5
TrustpilotI was made very welcome and everything…
I was made very welcome and everything was done by Marie to assist me. Thank you.
Dear Janice, Thank you for your kind review. We're delighted to hear Marie made you feel welcome and provided the support you needed. We appreciate your feedback and wish you all the best in your new home.
1/5
TrustpilotRead up online how many deaths Anchor…
Read up online how many deaths Anchor have had to admit liability for.As regards where I am in rented accomodation, there were 3 flats here that failed their electrical tests, mine included. That was a couple of years ago. I have an email here from our area manager stating they have up to 5 years to effect repairs (Yes you read that correctly and the manager is wrong). However I will hold them to their reply. I’m properly insured and I don’t care if this place does catch fire so 5 years it will be.Even better than that are the corridor windows here. They are standard double-glazed windows. That is apart from the fact that Anchor now insists on calling them “smoke vents” and they are electrically locked to prevent tenants opening them for ventillation etc. They will only open electrically in the event of a fire. Far from ventillating the smoke they will provide an ample influx of oxygen which will fan the fire. I am trying to get our local Council involved on that score.Any tenant knows there are estate fees covering services such as common utilities etc. So when I found out Anchor were not utilising they cheapest utility companies (despite claiming to) they were none too happy and tried to bury that. Even better was when our estate electric comsumption suddenly doubled (according to Anchor anyway) and the tenants were faced with a much larger bill. I asked if the meters were fault tested and I was told no. Common sense means they should be investigating the issue. Raised as a complaint I got a response after quite some wait from their illustrious “customers services” stating they were sorry they hadn’t complied within the allotted timescale. That was it. Not an inkling of when or if they are going to even attempt to investigate the issue.Other people posting here are correct. Anchor responses on here are nothing more than attempt to save face. And Anchor, if you go down the route of trying to have this truthful review removed, I will publish everything I have including email responses from your organisation as well as the emails I have from our local Council.The best advice I can offer (like a lot of people have expressed already) is if people are looking for accomodation, give Anchor a seriously wide berth.
Hello Nige,Thanks for leaving your feedback.Please do not hesitate to contact the Customer Relations team directly if you wish to add any further information. I am aware that your concerns are currently being addressed through our complaints process and you will receive a response directly. They can be contacted on 0345 602 5516, Monday to Friday, 08:00 - 18:00. Alternatively, you can email the team at customer.relations@anchor.org.uk.Kind regards,Joseph
1/5
TrustpilotWant to be treated as a 2nd class citizen
I have been a resident for 5 months in rented retirement flat. My tenancy agreement has been broken over and over again by this company. I have been forced to live next door to a man with dementia ( these flats are not a care home, only for independent living) The man turns common areas into open toilets. Turns common area heating on full while the outside temperature is 27c. I have been subject to him throwing things at me and trying to hit me. He bangs his door 24/7. It was not disclosed when I moved in that he had dementia. No amount of complaining produces any results for myself or other residents. Also it is the law that to gain access to your rented property for maintenance, 24 hours notice should be given. This is not the case at this property. There was a knock on my door, within seconds my front door was opened and they walked in to test the pull cord alarms! It doesn't matter about the tenant, whatever the circumstances the tenant must endure. In 5 months of living here I am now being treated by a doctor for extreme stress
Hello Linda,Thank you for taking the time to leave your feedback for us.I am aware that your concerns are now being addressed through our formal complaints process and will be fully investigated before a response is issued. While this process is under way if you have any further questions or concerns our Customer Relations team are available and can be contacted on 0345 602 5516, Monday to Friday, 08:00 - 18:00. Alternatively, you can email the team directly at customer.relations@anchor.org.ukKind regards, Joseph
5/5
TrustpilotNew manager.
New manager was very helpful and the flat was clean and tidy with an amazing view.
Dear Glenn, Thank you for your review. We're pleased to hear that the new manager was helpful and that you found your flat clean and tidy. It's wonderful to know you're enjoying the amazing view from your home.
4/5
TrustpilotNormally have to wait a long time.this…
Normally have to wait a long time.this visit shower had done was very good thank you
Dear David, Thank you for your review. We're pleased to hear you were happy with the support provided. We appreciate you taking the time to share your feedback.
5/5
TrustpilotMove to Sheltered housing
I like the spacious flat with good storage space The Manager was very helpful and and gave good informationNow after about 5 weeks I've got to know surrounding area but not all of town..I'm still a little unsettled in new surroundings but my accommodation is positive with amenities I was lacking.
Dear Ms Dullea, Thank you for your review and valuable feedback. We are happy to hear that you are enjoying the amenities and hope you settle in soon!
5/5
TrustpilotAlthough there was a problem with the…
Although there was a problem with the boiler Heather my anchor rep. delt with it swiftly then the fence fell down this was also delt with just as fast Heather kept me informed at all times
Dear Mary Lush, Thank you for your review. Happy to hear that Heather was able to help with the boiler and fence immediately. Enjoy your new home!
5/5
TrustpilotUsing Anchor for our sale
We went with Anchor for our sale as we felt they would be best able to convey all the great benefits of life at DGV. This proved to be the right decision as Stephen and his team were on hand to show all the facilities and helped secure a sale. Once the sale was agreed Stephen was always helpful and his knowledge was extremely beneficial in helping the sale through and being able to respond quickly to any questions or requests for help with services. Thank you Stephen, highly recommended,
Hi PaulThank you for taking the time to leave your feedback for us.Its great to hear that Stephen was on hand to guide you through the purchase of your property. I have no doubt that you'll enjoy living at Denham Garden Village for many years to come.Kind RegardsChantelle
4/5
TrustpilotAn all round good experience!
I have recently come to the end of the sale of my mothers apartment at Austin Place Weybridge. This was an absolutely lovely place for my mother to live and I thoroughly enjoyed visiting her there. The development is quite special, a lovely serene atmosphere and the cafe is active and friendly. The most recent manager, Joanne was particularly helpful at all times and I know she was very busy so I appreciated her help. The apartments are particularly nice and I would very happily have lived there. When we came to the point of having to sell, we were in a difficult time,pre and during COVID. The staff dealt with everything as well as they possibly could and Stephen Hardy from the Anchor resales team finally helped a sale to happen. We had agreement to rent the property for a short term rather than have it empty which was very helpful and sensible. The team at the Homeownership Department who I had to deal with at the beginning and quite a lot at the end. They were very refreshing and I remember asking a young lady there for some information which was quite complex and specific and she instantly had the answers and emailed me all the correct forms and information. I was quite amazed! Overall we had a very good experience in all departments.
Hi SarahThank you for taking the time to leave some great feedback for us.We have worked hard to support our residents throughout COVID so its lovely to see examples of when this is really working.I have passed on your feedback to all of the teams involved, which I'm sure will be greatly appreciated.Kind RegardsChantelle
5/5
TrustpilotI have lived at chell green court for…
I have lived at chell green court for almost 11 years.i could not have moved to a better housing organisation. It has everything I need. It is a safe and secure scheme, which helps me immensely. My on site manager, Maggie Fletcher is always on hand for help. She has helped me through some basic times. She is professional and sociable. Since she became manager, she has made changes(for the better), I hope she remains here for many years to come. She is a very valuable asset to AnchorHanover group. Thankyou.
Hi Cfc MrsamThank you for taking the time to leave your lovely feedback.It's great to hear that Maggie is doing such a fantastic job and that you're happy living with Anchor Hanover.Kind RegardsChantelle
5/5
TrustpilotPerfect environment for our Mum
My Mum lives at Gainsborough Lodge in Worthing and I visit her regularly. Each time I notice that everything is clean, quiet and orderly. Nicola, the Estate Manager, does a fantastic job and she is always very helpful and cheerful whenever I need to speak with her during working hours. Mum is happy and quite often comments on how pleased she is that she moved to GL almost 6 years ago. We, (my sister, who visits Mum almost every day, and I), are confident that Mum is safe and secure at GL and that help is always available if necessary.
Hi ClaireThank you for taking the time to leave your lovely feedback for us. Its great to hear that your Mum is happy living with Anchor Hanover and that Nicola does such a fantastic job with the location.Kind RegardsChantelle
1/5
TrustpilotDo not rent from this housing the flats…
Do not rent from this housing the flats are small there is hardly any storage they take anyone as tenants the noise at times from other tenants is unbelievable tall they care about is £££££.No sympathy empathy some off the advisors at h.o are vile you have to know how to stand up for yourself regarding this money grabbing can’t careless housing..
5/5
TrustpilotCoatham Lodge , Redcar
My parents moved into their flat over 10 years ago. Initially I was sceptical this was the right move at the time. However it has turned out to be the best thing they could have done. Sadly Dad passed away 9 years ago leaving Mum on her own the flat. Allison the manager couldn’t have been more supportive which helped us all feel much better about Mum being on her own. Having your own front door is fantastic , giving privacy and independence. Security when going away . And peace of mind for the family if we are away on holiday that Mum is safe and secure.The social club is second to none and gives residents a variety of things to join in with throughout the year if they want to. I personally can say I’ve had some great New Years Eve celebrations there. Throughout lockdown Allison and her husband have been fantastic and made sure all residents have had access to food and any other essentials they required. My Mum and family could not recommend this particular Anchor development enough, it provides wonderful support to everyone when required whilst everyone keeps their own independence.
Hi JayneThank you for taking the time to leave your lovely feedback for us.Its great to hear that your Mum is happy living with Anchor Hanover, and that Alison has done such a fantastic job during a difficult time for all.Kind RegardsChantelle
5/5
TrustpilotMy mum is happy and so am I.
My mum has lived in Gainsborough Lodge, Worthing now for nearly 6 years. She is happy in her flat and Nicola the Manager is very approachable and extremely helpful when on duty. If there is a problem Nicola will sort it out. The communal areas are always clean and tidy, and the gardens are well kept. Through lockdown I felt mum was safe. Information leaflets have been up to date and distributed around to keep everyone in the loop. I have found the other residents friendly and chatty when I visit my mum most days. All in all this is a great place for my mum.
Hi RachelThank you for taking the time to leave your feedback for us.It's great to read that your Mum is happy living with Anchor Hanover and that Nicola is doing a great job at Gainsborough Lodge.Kind RegardsChantelle
5/5
TrustpilotThe power of kindness.
I was struggling with filling in a very long,complicated and important form which could only be completed online. I mentioned my difficulty to our scheme manager who immediately offered to help me when she had finished work that evening. She spent two long, laborious hours completing the form, with patience, knowledge and good will and made me feel that she was very happy to help. I had been struggling on my own and her unhesitating help was heart-warming. Thank you Kate.
Hi CherylThank you for taking the time to leave your great feedback for us.Its great to hear that Kate has been able to provide some valuable support for you.Did you also know that our BeWise service can provide free and confidential support to all of our residents when applying for, and understanding benefit entitlement?They're also great for switching energy companies, getting our residents safe and secure online and supporting with adaptations.You can contact BeWise free on 0800 023 4477.Kind RegardsChantelle
5/5
TrustpilotLiving in Denham Garden Village
I moved into Denham Garden over fifteen year's ago as it was being built. I have never regretted my decision to live here. For years, I felt as if I was on holiday as we have many great facilities here. There is a swimming pool, gym, restaurant, hairdresser shop, care service and a good friendly community spirit within the Village. We have many activities going on during 'normal' times. Also, I feel safe living here as we have a security guard on duty every night and during the day at weekends. Made the right decision to move here, it's a lovely place to live during my retirement.
Hi JennyThank you for taking the time to leave some great feedback for us.Its great to hear that you're enjoying Denham Garden Village and hopefully, we'll all the back to normal soon.Kind RegardsChantelle
4/5
TrustpilotClaire the Manager has been brilliant
Claire the Manager has been brilliant. We've had a few issues with the property and she has kept us informed and updated with everything and hopefully soon the issues will be sorted. We love our new home and settling in well.
Dear John, Thank you for your review! We're delighted to hear that Claire has been helpful and that all property issues have been sorted. Enjoy your new home!
5/5
TrustpilotMy parents live in the Hordle Anchor…
My parents live in the Hordle Anchor accommodation. They have been there for 17 years and have been happy and contented living there.Now they are finding they need more help with daily life as they get older, the managers past and the present ones, John and Francis are always willing to help and advise if possible.They have been a big help recently while my Dad has been in hospital with lots of unexpected things cropping up.Many thanks to them
Hi JaneThank you for taking the time to leave your lovely feedback for us.We hope your Dad is feeling well again soon.Kind RegardsChantelle
5/5
TrustpilotHigh quality health care, staff welfare and good management
High quality care, staff welfare, career progression, good working environment and good management.
Dear Callistus Amudah, Thank you for your review. We're delighted to hear such positive feedback about the quality of care, supportive working environment and management. Thank you for taking the time to share your experience.
5/5
TrustpilotRoden Lodge Wem.
The management team kindly guided me through the information relating to taking an apartment. Since then Jane, the Roden Lodge Manager has been extremely helpful and kind regarding any queries I have had, a great comfort at a stressful time.
Dear Kathleen, Thank you for your review and your valuable feedback. We are happy to hear that you had such a great experience during your move in period and the location manager has been very helpful, We will ensure that your comments are shared with Jane.
5/5
TrustpilotI am a senior citizen and was offered…
I am a senior citizen and was offered an independent home in a well run scheme with a manager to contact with any problems. There is a small communal garden and it is within walking distance of shops. I feel at home and enjoying the place.
Thank you for taking the time to leave us a review - it is much appreciated. We're glad to know you're happy and settling into your new home well, and we're so glad you chose Anchor. Best of luck in your new home.
4/5
Trustpilotthe matter was resolved eventually was…
the matter was resolved eventually was expecting up to a 4 week wait
Dear Trevor Goulding, Thank you for your review. We're pleased to hear the matter was resolved sooner than expected and that we were able to assist you. Thank you for sharing your feedback.
5/5
TrustpilotExcellent…
Have recently moved in and was concerned about everything to do e.t.c.From the first time meeting the people in the office here I was put at ease and they really helped me out with everything. A big thank you to Jayne & Beverley..... brilliant!
Dear David,Thank you for taking the time to leave us a review - it is much appreciated. We're glad you know you have been happy with the process of settling into your new home and to hear that Jayne & Beverley have been brilliant. Best of luck in your new home.
5/5
TrustpilotAnchor
Mark Smith has been extremely helpful these last 12 months and very helpful in guiding me through my move from 25 Reynolds Court to No 8. Your colleague at Anchor Letting was also very helpful.
Dear Mrs C Taylor, Thank you for your review! We're delighted you're enjoying living at Reynolds Court and will pass your comments to Mark!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's Standish office has 912 reviews across 1 platform: 912 on Trustpilot (across the whole business).
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish is rated 4.0 out of 5 across all 912 reviews.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish, High Street, Standish, WN6 0HD.
