Every review we hold for the Standish office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy lovely experience of moving to an Anchor Property
House Manager Abbie was extremely helpful , kind and polite. She explained everything to me and elevated any fears I had from moving from a house to one of Anchors flats . I also met Phil her assistant who was equally helpful and elevated any fears I may have had. I am now very happy in my new home and have met some lovely friendly neighbours. Thank you!
Lynn · 6 November 2024
Agent replied · 22 December 2024
Dear Lynn Hewitt,Thank you for your review. It's great that your fears have been put aside and that you are happy in addition to having made new friends. Enjoy you new home!
★★★★★ 5/5
TrustpilotMove to Anchor
Choosing to live with Anchor is one of the best decisions i have made. As I get older it is good to have people to talk to and attend the various groups, Also sit in the lovely gardens The Manager is very supportive and has helped me settle in. The alarm cord allows me to contact the manager or an Anchor Officer if i feel ill or need assistance and i feel safe and comfortable here..
MF · 15 June 2024
Agent replied · 28 August 2024
Dear MF, Thank you for taking the time to leave us a review. We are happy to hear that you are feeling safe and secure, enjoying your time in the gardens and getting to know various residents. We hope you continue to enjoy your new home!
★★★★★ 5/5
TrustpilotThe staff are amazing.
The staff are amazing.Honestly I could not have be blessed with better accommodation for my father. They are so attentive and caring. Friendly and happy to help. They have made a harrowing transition for myself and my father as reassuring as possible. My only wish is that he would have moved her several years ago. I would recommend Ashley Court for anyone who wants their loved ones to keep their independence but need the extra support. They don’t just support the tenant they have be so supportive to me also. My father has been there 19 days and I can see how healthy and well he looks.
Selasi · 19 March 2024
Agent replied · 12 June 2024
Dear Selasi Seven,Thank you for your review! We're delighted your father is enjoying living at Ashley Court and will pass your comments onto the staff at the location.
★★★★★ 3/5
TrustpilotExpensive but some good points
Downside is they are Expensive flats, which is why 3 stars. Upside is House manager is very polite, efficient, helpful and friendly. I like these schemes as I find it good to have the communal lounge and often enjoy talking with other residents, but you also have the choice of own privacy. The laundry is a welcome feature, as is the use of all other sites guest rooms, also the ability to move to other schemes after a year residence
SUE · 15 March 2024
Agent replied · 12 June 2024
Dear Sue,Thank you for your review! We're delighted that you are enjoying your new home, the communal lounge and chatting to other residents. All feedback will allow us to improve our services to you.
★★★★★ 5/5
TrustpilotThey offer me a nice flat in Hanover…
They offer me a nice flat in Hanover House in Welwyn Garden City, near my Son, after I’ve been taking out the Transfer List twice, by mistake. They did apologise after a long wait they did offer me a very nice flat.
Rita · 17 September 2026
Agent replied · 23 September 2026
Dear Rita Norton de Matos,
Thank you for your review. We're pleased that, despite the challenges with the transfer process, the situation was resolved and that you're now enjoying your new flat at Hanover House. We appreciate your patience during the wait and are glad our team was able to find you a lovely home close to your son. We wish you every happiness in your new home and thank you for sharing your experience.
★★★★★ 5/5
TrustpilotBeen with Anchor a few years now I…
Been with Anchor a few years now I started in an upstairs flat but my health needs were such that I needed a downstairs flat which they provided me with one always been a fantastic company to rent from
Stuart · 29 September 2026
Agent replied · 10 October 2026
Dear Stuart Winstanley,
Thank you for your lovely review. We’re so pleased we could support your changing needs and help you find a flat that was right for you. It’s wonderful to hear you’ve been happy with Anchor over the years
★★★★★ 5/5
TrustpilotI have recently moved into my Anchor…
I have recently moved into my Anchor flat. Even though there were some outstanding issues that needed to be resolved. My location manager Luca has been fantastic. I feel absolutely at home already. Anchor provide a great homely experience.
Terence · 3 June 2026
★★★★★ 1/5
TrustpilotWhy is it that our scheme does not get…
Why is it that our scheme does not get any decent repairs done ?Repairs reported and after quite a long wait a botched job done.Leaks still there for many weeks resulting in the ceiling of flat below becoming wet.Another visit from a plumber. Now whole bathroom floor having to be replaced if the leak is ever fixed. Still waiting.What a waste of time and money. Why was this not fixed properly when first reported ?
Anon · 21 March 2024
Agent replied · 12 June 2024
Dear Anon, Thank you for leaving a review. We are sorry to hear about your experience with the repair service. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 4/5
TrustpilotEstate Manager at Hanover Lodge is wonderful
My mother lived at Hanover Lodge in Winchester for 25 years. It was originally managed by Hanover but was taken over by Anchor a few years ago. Sadly Anchor is a much larger company and has less investment in its residents, so the general atmosphere became less attentive. However, the current Estate Manager at Hanover Lodge is a breath of fresh air .. he is kind, helpful and patient, and my mother truly misses him now that she has moved elsewhere.
Dinah · 25 April 2025
★★★★★ 5/5
TrustpilotThank you
I want to express my deepest gratitude to the housing association and specifically to Rehal in the office, for helping to secure accommodation for my relatives. The entire process was impressive from start to finish.
Caroline · 24 September 2026
Agent replied · 10 October 2026
Dear Caroline,
Thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience. It's especially pleasing to know that Rehal and the team were able to support your relatives in securing accommodation. We wish your relatives every happiness in their new home.
★★★★★ 5/5
TrustpilotWorth every penny spent!!
Communication has been very good overall. The on site manager is excellent and goes out of her way to help. The environment is stunning and so peaceful. I know I'm going to be extremely happy here.
Cathy · 17 September 2026
Agent replied · 23 September 2026
Dear Cathy A,
Thank you for your lovely review. We're delighted to hear that communication has been so positive and that the on-site manager has been such a great support. It's wonderful to know you're enjoying the peaceful surroundings and beautiful environment, and that you're already feeling so happy in your new home. We wish you many happy years ahead and thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotThe support help and advice we were…
The support help and advice we were given was brilliant the staff Shirley and Zoey both made a stressful time for us easier and dealt with all our concerns quickly and with patience and understanding.
Mr · 11 September 2026
Agent replied · 23 September 2026
Dear Mr D G Gleistein
Thank you for your review. We're delighted to hear that the support, help and advice you received was brilliant. It's wonderful to know that Shirley and Zoey helped make a stressful time easier, addressing your concerns quickly and with patience, understanding and care. We appreciate you taking the time to share your feedback.
★★★★★ 5/5
TrustpilotSo far,I can only say that since I have been dealing with Anchor housing is has been positive. All the people I dealt with they are very professional, helpful and patient when it comes to explain.
So far all I can say is that dealing with Anchor in general has been very good. Every time I dealt with a member of staff they all have been extremely professional, helpful and patient. I also like to add that again so far I feel happy,safe and relaxed.
Joe · 2 June 2026
Agent replied · 5 June 2026
Hi Joe, thank you for your lovely review. We’re really pleased to hear your experience with Anchor has been positive and that our team have been professional, helpful and patient throughout. It’s great to know you’re feeling happy, safe and relaxed in your home. We wish you continued happiness in your home!
★★★★★ 5/5
TrustpilotReported toilet system issue at 4 30pm…
Reported toilet system issue at 4 30pm today and it's now 7 30 pm and it has been repaired, great service, thanks to James from Ian Williams who carried the work out
Michael · 4 June 2026
★★★★★ 1/5
Trustpilotmy mum is a resident of anchor homes…
my mum is a resident of anchor homes moortown saxon court her flat is absolutley black with damp and the bay window leeks amongst several other issues including an absolute obscene amount of rent charged for a grotty 1970s flat {pictures to follow } nothing like the website !!!
Rebecca · 26 May 2026
Agent replied · 5 June 2026
Thank you for your comment. We’re sorry to hear about the concerns you’ve raised, which we take very seriously. The Area Manager will be in touch with residents at the location to investigate this further. We are keen to learn more about your experience. Please get in touch with Customer Relations at customer.relations@anchor.org.uk or on 0345 602 5516 to discuss the matter further.
★★★★★ 5/5
TrustpilotI live at Runnymede court Bolton since…
I live at Runnymede court Bolton since Lee has joined Achor team there is a great difference to the place he is a very good manager he listens and takes action has got on top of a lot issues we was having his made a big difference
Alisha · 28 May 2026
Agent replied · 5 June 2026
Dear Alisha Anwar,
Thank you for sharing your experience at Runnymede Court, Bolton. We’re really pleased to hear the positive difference Lee has made since joining the Anchor team, listening, taking action and addressing long‑standing issues can make such a meaningful impact. It’s great to know his approach has improved things for you and the community.
We wish you continued happiness in your home!
★★★★★ 5/5
TrustpilotWe moved to Hawkshead Court Newton…
We moved to Hawkshead Court Newton Aycliffe 1st November. So far we have been very happy here. The rooms are an adequate size. Mellisa our Manager is lovely & very helpful & Friendly. Nothing is too much trouble. The residents we mix with & have coffee, are very pleasent & friendly too.
Mrs · 7 December 2024
Agent replied · 22 December 2024
Dear Mrs Sandra Norgrove, Thank you for your review. We're delighted you're enjoying living at Hawkshead Court and will pass your comments to Melissa!
★★★★★ 5/5
TrustpilotI love my flat I have two friends who…
I love my flat I have two friends who live at Heath court who highly recommended it Louise the manager was so helpful throughout my move to heath court
Mrs · 17 September 2026
Agent replied · 23 September 2026
Dear Mrs T Wilson,
Thank you for your lovely review. We're delighted to hear how much you love your flat and that your friends' recommendation led you to Heath Court. It's wonderful to know that Louise was so helpful throughout your move and made the process a positive experience. We hope you continue to enjoy settling into your new home and being part of the community.
★★★★★ 5/5
TrustpilotI had so much help and support from…
I had so much help and support from Matthew the anchor site manager, and even the buiders when l was looking to apply one of these beautiful apartments,
Sheila · 12 September 2026
Agent replied · 23 September 2026
Dear Sheila Lingard,
Thank you for your review. We're pleased to hear that Matthew, our site manager, provided so much help and support during your search for a new home. It's also wonderful to know that the builders were helpful throughout the process too. We appreciate your kind feedback.
★★★★★ 4/5
TrustpilotSince this building was over 30 years
Since this building was over 30 years, pipes were being old and need to replace to avoid leaking around bath tub, toilet bowl & hand wash sink
Abby · 12 September 2026
Agent replied · 23 September 2026
Dear Abby,
Thank you for your review and feedback. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review
★★★★★ 5/5
TrustpilotHappy living at Anchor
I am very happy living here as everyone is friendly, and the studio is very nice, also the scheme manager is lovely and goes above and beyond to solve any query or issue that you may have and is very professional in all that she does.The Location is excellent too,so close to everything.
Susan · 15 September 2024
Agent replied · 23 October 2024
Dear Susan Pattinson, Thank you for your review and your valuable feedback! We are happy to hear that you are enjoying your new studio and that the location manager has been most helpful.
★★★★★ 1/5
TrustpilotAnchor on call keep going off date…
Anchor on call keep going off date 4 October 3 times now and said no-one can come out till Monday I'm not happy
VIKKI · 4 October 2026
Agent replied · 10 October 2026
Dear Vikki
Thank you for your feedback. We're sorry to hear about the issues you've experienced with Anchor On Call and the impact this has had, particularly when assistance was not available when you expected it.
We'd encourage you to contact our Customer Relations team so your concerns can be reviewed appropriately. You can call 0345 602 5516 or email customer.relations@anchor.org.uk.
★★★★★ 1/5
TrustpilotAs a carer visiting an anchor building
As a carer visiting an anchor building, they are the most unhelpful, rude and incompetent bunch of individuals you could ever come across!
Simon · 28 September 2026
Agent replied · 10 October 2026
Dear Simon Hatley,
We’re really sorry to hear about your experience and appreciate your feedback. Please contact our Customer Relations team on 0345 602 5516, Monday to Friday, 8am, 6pm, or email customer.relations@anchor.org.uk, referring to this review so we can look into your concerns.
★★★★★ 5/5
TrustpilotA well organised sign up of new…
A well organised sign up of new tenancy.
All the relevant information explained in clearly.
Friendly and welcoming approach by our Anchor representative.
Cheryl · 26 September 2026
Agent replied · 10 October 2026
Dear Cheryl,
Thank you for your wonderful review. We're delighted to hear that your tenancy sign-up was well organised and that all the information was explained clearly. It's great to know our colleague made you feel welcome and supported throughout the process. We wish you lots of happiness in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
