Every review we hold for the Standish office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSuch an easy process for my parents…
Such an easy process for my parents moving in. The lady (Trish) whom shown us around done all paperwork with us and was such a lovely caring lady who made my mum and dad feel at ease, they having been living there a couple of months now and very settled and happy. Lovely place to live gave my mum her independence back. Thankyou so much your all doing a fantastic job.
Diana.john · 29 June 2024
Agent replied · 28 August 2024
Dear Diana John / Sue Barry, Thank you for your review. We are so pleased to hear that your mum and dad have had a smooth moving in process, in addition to the help provided by our colleagues. Most importantly, we are glad your mum has her independence back.
★★★★★ 5/5
TrustpilotEverything went so smoothly thanks to…
Everything went so smoothly thanks to Margaret at Paddock Court. I'm so happy in my new home.
Michael · 4 October 2024
Agent replied · 23 October 2024
Dear Michael, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the location manager was welcoming and will pass your comments to Margaret. We wish you the best of luck in your new home.
★★★★★ 4/5
TrustpilotManager was most helpful
Manager was most helpful, friendly and informative at every step of the way.
Linda · 3 December 2024
Agent replied · 12 June 2024
Dear Linda,Thank you for your review and valuable feedback! We are glad you're enjoying your apartment.
★★★★★ 5/5
TrustpilotWhat a welcome
A wonderfully warm experience right from first contacting Anchor to settling into my new home. Their customer service is second to none with everything being focused on customer needs. You actually feel like a human being throughout the whole process. Their properties are superbly designed at very fair rents. You feel supported through the whole process. Whatever you are doing, wherever you are, help is always at hand from their excellent staff. Never been happier.
Kevin · 10 April 2024
Agent replied · 12 June 2024
Dear Kevin,Thank you for your review and valuable feedback! We are happy to hear that the process from start to moving in has been superb. We hope you are enjoying your new home.
★★★★★ 5/5
TrustpilotLocation manager Rebecca is a very…
Location manager Rebecca is a very nice helpful lady was very understanding and still helpful with me
Dawn · 27 September 2024
Agent replied · 23 October 2024
Dear Dawn, Thank you for your review and your valuable feedback. We are happy to hear that Rebecca has been very understanding and helpful. We wish you the best of luck in your home.
★★★★★ 4/5
TrustpilotHi 👋 Happy Bunnies
Hi 👋 Emily (site manager) was and is fantastic she made everything as easy as possible for our move into Hanover Court. We are settled in to a certain extent as we are looking forward to being added to the waiting list for a 2 bed ground floor flat as I have health problems . But yes really happy with how everything went .
Mr · 11 October 2024
Agent replied · 23 October 2024
Dear Mr S Ireland,Thank you for taking the time to leave a review! It's great to know that you had a very positive move-in experience and we hope you get news about the flat very soon. We wish you the best of luck in your new home!
★★★★★ 2/5
TrustpilotMy husband and I were in top places for…
My husband and I were in top places for a property which we viewed Unfortunately my husband passed away 2 weeks later and was told these bungalows are only for couples although I know single people are in them.
Eleanor · 29 May 2026
★★★★★ 5/5
TrustpilotFinally showed some compassion and…
Finally showed some compassion and professionalism
Vannessa · 2 June 2026
Agent replied · 5 June 2026
Dear Vanessa,
Thank you for sharing this feedback. We’re pleased to hear you’ve experienced compassion and professionalism, and we appreciate you recognising that. Your comments are important to us and help reinforce the standards we aim to deliver.
★★★★★ 5/5
TrustpilotFriendly living
Everyone is friendly. The Location Manager is very helpful and patient; nothing is too much trouble.
Mrs · 3 October 2024
Agent replied · 23 October 2024
Dear Pauline,Thank you for taking the time to leave us a review - it is much appreciated. We're glad to hear that the location manager has been so helpful. Best of luck in your new home.
★★★★★ 5/5
TrustpilotMr Bramley is well settled and enjoying…
Mr Bramley is well settled and enjoying living at Ashley Court. The Housing Manager did very well.
Mr · 14 September 2024
Agent replied · 23 October 2024
Dear Mr A Bramley, Happy to hear that Mr. Bramley is well settled at Ashley Court. We hope he enjoys his new home.
★★★★★ 5/5
TrustpilotThis is a great company
From the very first viewing we felt secure in the knowledge that we were fully supported by Anchor during our purchase due in no small part by our sales advisor. We looked at other assisted living companies but we felt that the offer, facilities, standard of building and the obvious happiness of the residents made it an obvious choice for us.
Clifford · 7 November 2024
Agent replied · 22 December 2024
Dear Clifford Congrave,Thank you for your review. We are happy to hear that your purchase journey has been a smooth one and that you are happy in your new Anchor home. Enjoy!
★★★★★ 5/5
TrustpilotPleasant, professional and helpful staff. They make you feel welcome.
I think the manager and her assistant deserve five stars for their great service.They were both very helpful and easy to talk to. However, l would suggest that more direct and personal assistance be made available for those of us who need help with how things work in our flats, and finding important places in the neighbourhood if we are new to the area.
Lorna · 19 September 2024
Agent replied · 23 October 2024
Dear Lorna, Thank you for taking the time to leave us a review. We're happy to know that you've had such a great experience moving into your new Anchor home and the location managers have been really helpful. All feedback will allow us improve our services to you. We wish you the best of luck in your new home.
★★★★★ 4/5
TrustpilotMy application
My application for housing was dealt with quickly and efficiently. The estate manager Esther was extremely helpful informative and supportive throughout my wait for a property.
Customer · 21 March 2024
Agent replied · 12 June 2024
Dear Sandra, Thank you for your review! We're delighted to hear that your application process was quick and efficient and that the estate manager was helpful.
★★★★★ 5/5
TrustpilotAnchor would recommend
I was pleasantly surprised on how well my customer call was received by anchor .Especially when in the past with other providers they seem rushed and rude.He took his time to explain how everything worked and had patience and understanding as well as knowledge .Thanks Kamran from customer enquiries.
KAREN · 17 March 2022
Agent replied · 12 June 2024
Hello Karen,Thank you very much for taking the time to leave your lovely feedback.I would really like to feed this back to the team that you had this experience with, to enable me to do this i have requested further information through Truspilot which i hope that you will be able to provide.Kind RegardsLynsey
★★★★★ 1/5
Trustpilotantisocial behaviour Meadowcroft Bushey
Unbelievable antisocial behaviour by staff from Anchor's Meadocroft development in BusheyResidents have taken to blocking a public footpath with their car and spray painting on the road to stop parents this was apparently the estate manager who is residing at the development behaving this waySearch Residents 'block path with car' in St Hilda's School parking row Search for St Hilda's school parking row Bushey
Ritesh · 4 September 2024
Agent replied · 23 October 2024
Dear Ritesh Shah, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services.
★★★★★ 5/5
TrustpilotIt was the best move we've made
It was the best move we've made , been here nearly 11 years and love it Our estate manager Lesley is so caring nothing is too much trouble for her At the moment we are having a lot of building work done and she,and Anchor are keeping us well updatedWe have great neighbours and we are all looking forward to celebrating The Coronation together in this great community Well done Anchor
Gordon · 14 April 2023
★★★★★ 5/5
TrustpilotMy experience is great because
The set up of the building, the managers quick efficient response, her care and attention. How well presented and effectively run the building is. The serenity in the building and general pleasantness of all. I feel it's my home, and I like it very much. I like the independance and the social side too. I am happy with Anchor Housing association in general.
Ranjit · 19 September 2024
Agent replied · 23 October 2024
Dear Ranjit, Thank you for your great review and we're glad to hear how the Location Manager was helpful and very efficient. We're glad you chose us and hope you'll continue to be happy in your new home.
★★★★★ 5/5
TrustpilotVery efficient manager
Very efficient manager. The Anchor appt is lovely. Everyone is friendly and helpful. The Location is very good.
Dorothy · 27 July 2024
Agent replied · 28 August 2024
Dear Dorothy,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were friendly and helpful. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotVery well run by the staff never had…
Very well run by the staff never had any problems in over six years always clean and tidy thank you Christine and clare
Marek · 26 July 2025
★★★★★ 5/5
TrustpilotThe on site Manager was very supportive…
The on site Manager was very supportive and ensured our move went smoothly.Our thanks to Beverly Waldron.Kind regards Ian and Linda
Lord · 23 May 2024
Agent replied · 12 June 2024
Dear Ian and Linda, Thank you for taking the time to leave us a review - we're glad to hear how supportive your Location Manager was and that you had a smooth move. We'll be sure to pass on your comments. We wish you both much happiness in your new home.
★★★★★ 5/5
TrustpilotJust so grateful
I telephoned Anchor one afternoon as I was a victim of domestic problems, the lady was lovely and listened to everything said she would be back in touch which she was to say I had been put on the priority list, in just one week a was offered a flat, I know I was very lucky with availability and will be eternally grateful
Fiona · 30 August 2024
Agent replied · 23 October 2024
Dear Fiona Mclardy, Thank you for your review. We are happy to hear that Anchor has been able to help during a difficult time and that you now have a new and safe home.
★★★★★ 4/5
TrustpilotEverthing was straightforward really…
Everthing was straightforward really all completed on site no need for extra phone calls,staff are very welcoming and friendly
Customer · 17 June 2024
Agent replied · 28 August 2024
Dear Elaine,Thank you for taking the time to leave us a review. We are happy to hear that all went well and that our colleagues have been welcoming.
★★★★★ 5/5
Trustpilot…happy living
its just a great place to live i love it here since i moved 2 months ago people are friently feel good
Fey · 23 December 2025
Agent replied · 25 December 2025
Hi Fey, Thank you for your kind review.
We’re really pleased to hear that you’re enjoying life in your new home and that you’ve felt welcomed by friendly people since moving in. It’s lovely to know you’re feeling good and happy living there.
We wish you continued happiness in your home.
★★★★★ 5/5
TrustpilotCould not be happier!
After just 8 weeks of living at Dane Court, I feel that i have come home. Anchor provides the security I need, repairs have been done promptly, and the neighbours have made me welcome. Easy access to shops by bus, and to appointments at local hospitals, means I have everything I need, and could not be happier. Thank you!
Susan · 13 October 2024
Agent replied · 23 October 2024
Dear Susan,We're so happy to hear that you're feeling at home and have had a great experience moving into your new home and that repairs have been resolved quickly. We wish you the best of luck in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
