Every review we hold for the Standish office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJust so grateful
I telephoned Anchor one afternoon as I was a victim of domestic problems, the lady was lovely and listened to everything said she would be back in touch which she was to say I had been put on the priority list, in just one week a was offered a flat, I know I was very lucky with availability and will be eternally grateful
Fiona · 30 August 2024
Agent replied · 23 October 2024
Dear Fiona Mclardy, Thank you for your review. We are happy to hear that Anchor has been able to help during a difficult time and that you now have a new and safe home.
★★★★★ 4/5
TrustpilotEverthing was straightforward really…
Everthing was straightforward really all completed on site no need for extra phone calls,staff are very welcoming and friendly
Customer · 17 June 2024
Agent replied · 28 August 2024
Dear Elaine,Thank you for taking the time to leave us a review. We are happy to hear that all went well and that our colleagues have been welcoming.
★★★★★ 5/5
Trustpilot…happy living
its just a great place to live i love it here since i moved 2 months ago people are friently feel good
Fey · 23 December 2025
Agent replied · 25 December 2025
Hi Fey, Thank you for your kind review.
We’re really pleased to hear that you’re enjoying life in your new home and that you’ve felt welcomed by friendly people since moving in. It’s lovely to know you’re feeling good and happy living there.
We wish you continued happiness in your home.
★★★★★ 5/5
TrustpilotCould not be happier!
After just 8 weeks of living at Dane Court, I feel that i have come home. Anchor provides the security I need, repairs have been done promptly, and the neighbours have made me welcome. Easy access to shops by bus, and to appointments at local hospitals, means I have everything I need, and could not be happier. Thank you!
Susan · 13 October 2024
Agent replied · 23 October 2024
Dear Susan,We're so happy to hear that you're feeling at home and have had a great experience moving into your new home and that repairs have been resolved quickly. We wish you the best of luck in your new home!
★★★★★ 5/5
TrustpilotFiona and Kevin really are absolute treasures
I believe the Manager Fiona and her husband Kevin, who is our cleaner, are an asset to Anchor Housing. They are both such a hard working couple, always friendly, professional and confidential. There is aways a warm welcome from both of them and they go over and above to help residents. They really are absolute Treasures.Patsy Hampton-Smith Church Court, Blundell Avenue, Cleethorpes DN35 7RR
Patricia · 12 August 2023
★★★★★ 5/5
TrustpilotMade moving easier
Impressed with the speed at which repairs to a window seal, checking an electric plug and sorting out a blocked shower plug hole. Reported these before we had moved in (whilst waiting for installation of cooker) all done and the people involved were really nice. Must also mention the local Manager Sandra Draper who has been really helpful organising the above and answering any queries we may have had.
C.Bush · 12 April 2024
Agent replied · 12 June 2024
Dear C Bush, Thank you for your review and valuable feedback. We are delighted that you are happy with your repairs all completed and your manager and we will ensure that your comments are shared with Sandra.
★★★★★ 1/5
TrustpilotNot a good experience
The whole experience was really bad only stayed at property 4 days in total had to pay an extra months rent and council tax even though I had returned the keys they said you have to give one months notice so I was paying for somewhere that I couldn't live had the expense of moving there and back within a week the whole experience was and nightmare and costly
J · 9 April 2024
Agent replied · 12 June 2024
Dear J Setal, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotVery helpful Locations Manager who kept…
Very helpful Locations Manager who kept us up to date with our move. The property had issues I.e. no shower or hot water but the Locations Manager dealt with it as quickly as possible but we did have to wait for parts re the shower. Very friendly neighbours but we also have our privacy respected.
Karen · 29 November 2024
Agent replied · 22 December 2024
Dear Karen Toulson, Thank you for your review! We are delighted that the manager was able to deal with issues immediately. Enjoy your new home!
★★★★★ 5/5
TrustpilotDornden
I have phoned anchor over the past 2 years to check on my progress and have always been kept informed and staff are always polite and helpful.My manager michelle has been amazing and helped me with all my issues on line with bills and worries. She has made me feel so welcome and has made sure all my needs and worries are dealt with. Great service all round.thank you.
Customer · 26 March 2024
Agent replied · 12 June 2024
Dear Paula,Thank you for your review and valuable feedback. We are happy to hear that you have been supported by your manager and received great service.
★★★★★ 5/5
TrustpilotThe service has accommodate my needs…
The service has accommodate my needs The Manager Liz was very helpful Any issues she has been quick to address.
Donna · 10 April 2024
Agent replied · 12 June 2024
Dear DonnaThank you for your review and valuable feedback. We are happy to hear that Liz was helpful.
★★★★★ 3/5
TrustpilotAnchor social housing Alice in wonderland estates …
Anchor social housing employ a 40 thousand workforce, Their managers support Being truthful is their motto but they dont stick to it. Its like living in nomans land. Nothing is too much if you don't upset thier estate manager, care, compation wishing every tennat well is not the case for some that are not liked .move in if you dare and wittness the unhappy tennants
Alan · 31 May 2024
Agent replied · 12 June 2024
Dear Alan, Thank you for your review! We're delighted you're enjoying living with Anchor.
★★★★★ 5/5
TrustpilotWonder experience
Wonder experience Very professional Penny was and is so helpful
Mr · 23 September 2024
Agent replied · 23 October 2024
Dear Mr Mallion-Woods,Thank you for taking the time to leave us a review - it is much appreciated. We're glad to know you have been happy with the process of settling into your new home and to hear that Penny has been so helpful. Best of luck in your new home.
★★★★★ 1/5
TrustpilotSummer meeting
We have had our yearly summer meeting. Hardly anyone came due to the fact that last year the minutes were duly written down and as usual nothing at all was followed up on. Same points brought up this year.We might as well have had the old minutes recycled with a new date on them.A complete waste of time every year.
Anon · 18 August 2024
Agent replied · 22 December 2024
Dear Anon, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotLovely home
Lovely home, wonderful views and Friendly neighbours. Our manager Kim is so nice and very welcoming.
Diane · 7 June 2024
Agent replied · 12 June 2024
Dear Diane,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear our Location Manager was most welcoming and you are are happy in your new home.
★★★★★ 5/5
TrustpilotEfficient and very helpful
Efficient and very helpful. Mel is an excellent Manager.The facility is also excellent along with access to Wem itself.
Phil · 10 April 2024
Agent replied · 12 June 2024
Dear Mr Phil Ellis, Thank you for your review and valuable feedback. We are delighted that you are happy with your property and your manager.
★★★★★ 5/5
TrustpilotI moved to Nelson close got a beautiful…
My mother in law moved into Nelson close and was very pleased with the view from the lovely garden from her flat window. Staff and residents very friendly too.
Deborah · 18 September 2025
Agent replied · 24 September 2025
Hi Deborah, Thank you for your review. We’re delighted to hear your mother-in-law is enjoying her flat at Nelson Close, the lovely garden view, and the friendly atmosphere created by both staff and residents. We wish her lots of happiness in her new home!
★★★★★ 5/5
TrustpilotFantastic
I already new barncroft my sister live there and has done for about 10yrs its worm and welcoming you can either keep yourself to yourself or join in at barncroft the manager tracy is very helpful if theres anything that wants doing its done straight away with no song and dance great place
Philip · 9 November 2024
Agent replied · 22 December 2024
Dear Philip Michael,Thank you for your review. We are happy to hear that you are enjoying Barncroft and that Tracey has been helpful. We'll be sure to let her know about your lovely comments.
★★★★★ 4/5
TrustpilotA shining star in the gloom
I have experienced serious issues with a surveyor called Wilberforce. He doesn't listed, constantly cancels appointment and doesn't return my calls. I've spoken to a Richard in the building team who has put my mind at ease, explained about buildings but most importantly listened to me. He should be commended as this score would be 0*
Steven · 19 September 2024
Agent replied · 23 October 2024
Dear Steven,Thank you for leaving a review. We're sorry to hear about the inconvenience this has caused and glad to hear that Richard was very helpful. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotThe ease of contacting office
Ease of contacting the office of any concerns if needed and friendly atmosphere in our new surroundings.
Mrs · 23 December 2025
Agent replied · 25 December 2025
Hi Mrs Williams, Thank you for your review.
We’re pleased to hear that you’ve found it easy to contact the office when needed and that you’re enjoying the friendly atmosphere in your new surroundings. It’s great to know you’re settling in well, and we hope you continue to feel comfortable and supported in your new home.
★★★★★ 5/5
TrustpilotVery happy with your service
Very happy with your service. Sam has been very helpful. I could not be happier. Thank you.
Mr · 10 April 2024
Agent replied · 12 June 2024
Dear Mr Lee, Thank you for your review and valuable feedback. We are glad that you are enjoying your new home.
★★★★★ 5/5
TrustpilotHanover court
Hanover court, DurhamI will soon be moving into an Anchor property and recently went to sign a contract and collect the keys. Karen Dowens the housing manager is completely efficient and a lovely bubbly lady. It was all so easy. She has been professional from the beginning and she still manages to make it all stress free.
Christine · 31 August 2024
Agent replied · 23 October 2024
Dear Christine Arnold, Thank you for your review. We are happy to hear that you've had a positive experience with the sign-up process and that Karen has been very helpful. We'll be sure to pass your lovely comments onto her. Enjoy your new home when you move in!
★★★★★ 5/5
TrustpilotMoving into Sutherland Court.
My brother moved into Sutherland Court at the beginning of June. All the staff have been incredible in sorting everything before the move and as he moved in so the move went very smoothly. Everyone is so friendly and kind, The premises are immaculate, I am very thankful to all the staff and residents for making my brother feel so welcome!
Edwina · 15 June 2024
Agent replied · 28 August 2024
Dear Edwina Richards, We are happy to hear that your brother has had an easy time moving in and that our colleagues have been helpful. We hope he continues to enjoy his new home!
★★★★★ 5/5
TrustpilotThanks for helping us with our new home
Having recently taken possession of the keys to our new home at the Anchor Housing Thorpe Sands estate, we would like to express our thanks and appreciation to Lisa Bodemeaid, the local manager, who has been pleasant, helpful and efficient in assisting us with navigating the process and completing the required paperwork. She has always made us feel welcome and we look forward to becoming part of this community.
Consumer · 6 January 2024
Agent replied · 23 October 2024
Dear Consumer,We are glad to hear that the location manager has been so helpful, as we would like to investigate further into this, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 4/5
TrustpilotThe Staff at Trinity Court Honley were…
The Staff at Trinity Court Honley were very helpful. Explained everthing to me and my family.
Mrs · 17 April 2024
Agent replied · 12 June 2024
Dear Mrs M Clay, Thank you for your review and your valuable feedback, We will ensure that your comments are shared with the staff at Trinity Court.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
