Stirling Ackroyd Staines reviews

★★★★★ 5/5

Google

Akashbir Cheema was an incredible contact and agent to have in my search for an apartment. He was extremely professional, helpful and communicative. I felt all my needs in search for the apartment were met with care and kindness.PositiveQuality

Mint · 27 August 2021

★★★★★ 1/5

Google

I experienced a very poor service with Townsend and was unfortunately unable to move into the property as the in and out checks had not been carried out and there was someone still living in the property, the team didn't even seem to care in the slightest. I would be very cautious using them.

Michael · 27 August 2021

★★★★★ 5/5

Google

Very good experience with Stirling Ackroyd, Staines branch. Thanks Callum for your help and support in finding my new home. Looking forward to starting a new chapter. Thanks. Stephanie.

S · 27 August 2022

★★★★★ 5/5

Google

I had an amazing experience with Callum. He was really professional and well spoken. Even though our buying was little bumpy he communicated really well.

Kumar · 28 February 2024

★★★★★ 5/5

Google

Kaine showed us around a property! Very processional and very knowledgable! Would recommend

Abbie · 23 October 2025

★★★★★ 5/5

Google

Great company, very helpful staff. We were dealing with Joanna and Gordon, our property manager. They have been very helpful and quick to respond. Would definitely recommend.

Ashleigh · 30 December 2023

★★★★★ 5/5

Google

David Rudley, Thank you so much for helping us find good tenant! You have been so professional, very good, and we are endlessly grateful for your hard work and expertise. If any of our friends or family are ever in need of an agent, we will be sure to send them your way.

E · 28 April 2024

★★★★★ 5/5

Google

Thank you Stirling Ackroyd in Staines to provide me a great service and follow up, a BIG Thanks to my Great Agent David Rudley. I strong recommend Stirling Ackroyd Staines to everyboddy.

Josue · 27 August 2023

★★★★★ 1/5

Google

Critical ,not professional the team in Staines Is my first time when I decide to take a house in rent from agency and is the worst decision ever!!! Google should decide to change as well to minus stars cause this branch in staines deserve minus 1 milion stars !!! From the first agent that showed me the house until the assistant manager, Misleading people , appalling staff , unprofessional ,rude I'm not sure if this arrived to the high general manager but probably they don't since March no one called Still awaiting since March to arrive a plumber to fix the tap water ,now is even broken and can't turn on for the hot water ,the water leak continuosly so mean water lost money lost again. The boiler do not have a good pressure going high pressure, generate very hot water (burning under the shower)then stop to work and have cold water !! Ridiculous frustrating how this is dealing with Probably I should not pay rent until all this are fixed maybe like this is working to get something fixed .NegativeResponsiveness, Quality, Professionalism

Valeria · 27 August 2021

★★★★★ 5/5

Google

Superb service, follow through and professionalism from David Rudley, the agent that took time even on his day off to ensure our transition into a new home was flawless.

Mark · 27 August 2023

★★★★★ 5/5

Google

Having recently rented my property via David and Nicholas i can recommend Stirling Ackroyd, Staines highly. Swift, informative and time giving to ensure all ran smoothly. Many Thanks, Mark.

F · 27 August 2023

★★★★★ 5/5

Google

I dealt with Christina and she let me know she was new to the company, she was very helpful and attentive, dressed smartly and nothing was an issue. Really impressed!! She is an honourable member to the Staines branch!!

Sarah · 28 August 2018

★★★★★ 1/5

Google

Waste of time, spent an hour commuting to a viewing without an opportunity to offer something because they were ignoring my calls and 2 days after just told me that someones else offer was accepted.

Vlad · 10 January 2023

★★★★★ 5/5

Google

Foz and Dave helped me massively, found me a suitable flat in quick time and were clear and professional throughout. I was let down locally by another local estate agent and these guys were super helpful and provided me with the ideal sevice.

Dan · 10 January 2022

★★★★★ 1/5

Google

Appalling !! no words to describe ! last year June 2019 we used this agent to buy a property, they were so quick to take my initial deposit through lifetime legal which £240 and made me spend £750 to take mortgage offer.. later found it property is not for sale have been withdrawn by seller !! (met seller, according to seller they were forcing the seller to sell it) during this time i made about 50 calls a month/two every time they didn't answer or disconnected, when i tried from a different number then they answered and put me on hold for a long time or disconnected!! finally a new manager in January 2020 he rang me to say he will ask life time Legal to return the initial deposit of £240 but sadly nothing!!

SHRIDARAN · 27 August 2020

★★★★★ 5/5

Google

Joanne at Townends in Staines was great to deal with, she went overboard to help my ageing father going well beyond my expectations of a rental agency. I have nothing but praise for her work ethic.

Catherine · 28 August 2018

★★★★★ 5/5

Google

Very quick turnaround, from the first phone call to signing the contract only took a few weeks. Hats off to Fozley who answered my emails and phone calls and always got back to me with an answer promptly every time.

Samuel · 10 January 2022

★★★★★ 1/5

Google

5 years living in the UK and all of them rented, I have never seen in those 5 years what I have seen with this scammers agency. The worst and saddest thing is that it was me who did not turn to my current agent before going with them. And on top of that I lost my money. Hopefully they are choking because they will not take a pound more from me. I give them 1 star because they can not be removed. MR. JOE there is nothing to discuss. I don't know in another branch but Staines branch is a really poor service when inform to the customer and explaining all details. Of course I'll share this case in more sites for show the people how to lose 500 pounds easy and quick with your agency. Information fault telling that is everything in the lettings guide. Detail that's not true, because somethings were explained by Iain but too late. If the incompetents that you have in that office explain everything on the properly moment probably not lose my money and you the customer and more.....

ANDY · 28 August 2019

★★★★★ 1/5

Google

You cannot trust them,. Unfortunately. I had a house let agreed. The house was in a very poor condition, so the Landlord agreed to refurbish it. I had to wait almost a month ans when i finally got the keys, no work whatsoever was done in the house. The Estate agents (Akash and Lily) gave me the excuse that "The Landlord got his dates mixed up". I had to pay hotel for my family until i found another property. They have not even have the decency of returning my money as of today. NEVER DOING ANY BUSINESS WITH THEM AGAIN. Replying with a "Sorry" message, doesn't cut it. They were supposed to go into the property before i moved in and do a check on the property, which they obviously did not, or if they did and even then handed me the key, then they knew the house was in a very poor condition, which in turn raises even more concerns on the way they operate

Roberto · 28 August 2019

★★★★★ 1/5

Google

Worst agent ever!! Had our viewing cancelled minutes before it was meant to happen on several occasions, on the day our viewing was finally supposed to happen we called the office in the morning to check it was definitely going to happen, was assured it was all fine... then nobody showed up at the property! Waited for a call back for over half an hour to finally be told after chasing the property was actually sold!!! No message was left with us at all, never return calls either. Very dissapointed!

Victoria · 11 January 2018

★★★★★ 5/5

Google

Excellent service at a fair price. You really do get what you pay for. Joanna was great to work with, communicative, straight forward, honest and always seemed to be smiling. Heartily recommend.

Gary · 11 January 2018

★★★★★ 1/5

Google

Appalling service- these people are morons who could not get their act together during our tenancy, lost keys and parking permits, were rude and did not facilitate repairs during tenancy, which we're highlighted repeatedly.... they then tried to charge us for the repairs when we moved out! In addition, they tried to demand that we stay in the property while they conducted viewings, because they had lost their set of keys, and became quite rude and unpleasant when we refused. The staff we met appeared to be quite incompetent, and managed to lose one of the parking permits we returned, then accusing us of only having returned one, trying to charge us for this. Generally, steer clear of these cretins if you're able to

Henry · 28 August 2017

★★★★★ 5/5

Google

I can't speak highly enough about this professional team. They worked so hard to get the right buyer for our house and they all worked together as a team, which was so refreshing. I would 100% recommend them if you want to sell your property. We received lots of useful feedback and advice about our house too, which really helped us and they put our minds at rest when we had questions. Fantastic Estate Agents!!

Kate · 28 August 2018

★★★★★ 5/5

Google

As a first time buyer I was very pleased with the professionalism shown by Yashveer on my first viewing. Showed up on time and the viewing went perfectly. All relevant information was provided on a professional leaflet and questions answered on the day. In comparison to 3 other companies I have used on my first viewings they stood out by a mile!PositiveQuality, Professionalism

Tony · 23 January 2022