Trusted Agent profile

Stirling Ackroyd reviews

4.5

★★★★★ Excellent

235 reviews across 1 platform

142-144 High Street, Staines TW18 4AH

Stirling Ackroyd's Staines office at 142-144 High Street is rated 4.5 out of 5 across 235 reviews on 1 platform, including 235 Google reviews rated 4.5. Checked 9 October 2026.

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4.5 / 5

235

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Staines office, from every platform, shown as written. First names only.

5/5

Google

What a wonderful experience my wife and I had buying our first home with Stirling Ackroyd. From the very beginning we had Alex showing us properties in the area and was very transparent and honest when showing us around. He was very quick to bring an absolute bargain to our attention which ultimately became our home. For anyone who knows the process of buying a home even if it’s not your first can always be frustrating with waiting on solicitors. However from the sales progression team there was Suzanna who was very proactive liaising with both buyer and seller solicitors to get the job done. I think ultimately it was Suzanna that gave our solicitors the push they needed to finish and for that a very special thank you to Suzanna for looking after us. I would 100% use Stirling Ackroyd again for when I buy and sell a property.

Jamie · 16 March 2026

Agent replied · 16 April 2026

Dear Jamie, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

From start to finish, Stirling Ackroyd Staines have been amazing!! From the selling team, I dealt with Alex and Callum. They were extremely professional from the outset, which included shaking hands (which many estate agents do not do). The little things make a difference! Mea and Sandra from the sales progression team were also so professional and so so helpful. Alex, Callum, Sandra and Mea - nothing was ever too much trouble and they were always happy to help with a friendly attitude. This made my buying process so much easier. Thank you!!

Demi · 8 November 2025

Agent replied · 25 December 2025

Dear Demi, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Had a seamless experience with an Estate Agent! Unheard of, but true! Everyone I dealt with were fantastic with a special mention to Lilly and Callum who both help push the sale through quickly and without any issues Once again thank you, hopefully the next sale will be just as smooth Mark

Mark · 2 April 2026

Agent replied · 16 April 2026

Dear Mark, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Lily Algar and the Stirling Ackroyd team were fantastic throughout our home-buying journey. We found a house we absolutely loved, and Lily was brilliant at keeping us in the loop until we were finally in a position to make an offer. Her support continued all the way to completion. Thank you, Lily!

Bernardo · 16 January 2026

Agent replied · 16 April 2026

Dear Bernardo Gollo We greatly appreciate your 5-star review and the time you took to share your experience with Lily and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

We're currently looking for a new home and had so many questions, even prior to the visit, that Megan answered always with kindness and transparency. Visiting the property was really nicer Megan was really helpful and explained to us all the options we had to ensure we had all the information we needed to make our decision. We felt really heard and supported in the process.

Léa · 10 August 2025

Agent replied · 9 September 2025

Dear Léa, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

As a first-time landlord using an agent, I was nervous at first. However, Akash made on boarding seamless, and Kaitlyn has been excellent at managing the property. We’ve moved past the initial teething issues into a stable phase. Greatly appreciate the help!

Raj · 16 March 2026

Agent replied · 16 April 2026

Hi there, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Our property manager Kaitlyn Sanderson-Kasner was really great in getting an issue with mice in our flat speedily attended to within just a few days - she was very friendly and made sure to proactively check in with me to provide updates the whole time

Jack · 16 February 2026

Agent replied · 16 April 2026

Dear Jack Harper We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Lilly has been super helpful, efficient, patient and friendly as she quickly arranged a remote viewing for me in hi-res despite my short notice. Apparently, she knows her work well and has been always responsive coming back with relevant information to my questions, and clearly explaining to me about the process, hence I am able to secure a place only within a few days! Fabulous service which I would certainly recommend to anyone who is looking for a nice and reliable property agent in the area!

Wayne · 27 November 2024

Agent replied · 11 December 2024

Dear Wayne S Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Lily Algar was a great help in getting my house. i would highly recommend asking for her during your visit if you are looking to buy a property for a smooth procedure. ​​

Muhammad · 2 April 2026

Agent replied · 16 April 2026

Dear Muhammad, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

We got our house from Stirling and through Lilly Hill, who has been kind enough right from the moment she showed us the house till the last minute support needed to lock all the formalities. Lilly, David, Hannah from Staines Stirling team are brilliant people and I am so glad to have met them and find our house ! Thanks a ton team and a special shout out to Lilly Hill for her amazing work !

Riya · 17 December 2024

Agent replied · 24 December 2024

Dear Riya Patel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Arrived at a property to view and Kaine was warm and welcoming from the get go. Very friendly and allowed space for discussion and respected our time, even though he was on a tight schedule, he gave us the opportunity to inspect without feeling rushed. Very pleasant experience. Would recommend.

Jay · 8 October 2025

Agent replied · 9 October 2025

Dear Jay C! Thanks for the amazing review and star rating! All the best, Customer Care Team

5/5

Google

Really great and smooth sailing experience with Stirling Ackroyd. Staff were superb and super helpful, especially Lilly Hill and Hannah Richardson who dealt with every question I had! Thank you guys!

Elijah · 16 March 2026

Agent replied · 16 April 2026

Hi Elijah, Thank you for your wonderful review Elijah. We're thrilled to hear you had a smooth sailing experience with us and that Lilly and Hannah provided you with the support you needed. Your feedback means a lot to our team as we strive to deliver reliable service. Kind regards Customer Care

4/5

Google

Kane is a great agent , polite knowledgeable person who listens snd understands. He is not pushy like a lot of agents I have used in the past. His responses to questions are very professional and prompt. Although I was not successful in …

Curt · 16 November 2025

Agent replied · 12 November 2025

Dear Curt Berkley, Thank you for your 4-star review! We're delighted to hear that you had a … More

5/5

Google

Kaine was absolutely fantastic to work with! This is our first time moving into our own place so we had a lot of questions and weren’t quite sure what to expect, but Kaine made the entire process smooth and stress-free. He was incredibly …

Abbie · 16 November 2025

Agent replied · 16 April 2026

Dear Abbie, We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Thank you to Lilly, Hannah and Akash for helping me move into my new apartment. We love it

Deborah · 2 April 2026

Agent replied · 16 April 2026

Dear Deborah, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

We're currently looking for a new flat, and luke helped us choose the property and explained it very well. Also, Luke always answered with kindness and politeness. Visiting the property with Luke was nice and was helpful. He is Amazing. 🤩 …

Bhawanpreet · 19 August 2025

Agent replied · 9 September 2025

Dear Bhawanpreet Kaur, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Luke. Your feedback motivates our team to continue delivering exceptional service. Kind regards, Hannah Richardson, Area Director

5/5

Google

Thank you David Rudely and Stirling Ackroyd team for a very positive and professional experience. The team provided excellent services,detailed guidance and personalised assistance on how to rent, worked tirelessly,recommended matching propeties and constantly provided updates on the whole process. David thank you for your hard work and professionalism, not forgeting Akash also. They made the whole process a breeze. Can’t recommend stirling ackroyd enough.

Idriss · 18 October 2024

Agent replied · 10 November 2024

Dear Idriss Damaj Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Extremely unprofessional service! I tried to view a room and they cancelled me at last minute like 2 hrs before. Happened to me before from this agent but, they gave me heads up like one day before so, I didn’t mind it. I don’t want this happen to me again so, confirm with them this morning for viewing but, now they are doing this to me aging. Absolutely absurd!

Cherry · 16 February 2026

Agent replied · 16 April 2026

Good Morning Cherry, Please accept my apologies for the late cancellation. We never want to put people in a position whereby they are unhappy with our service but as you can imagine, the rental market is moving very fast at the moment and as a result, both properties you were booked to view received holding deposits so were no longer available. We let you know as soon as they had been agreed and I apologise this was so close to your viewing window. We shall reach out with anything else we have that may suit your requirements and will hopefully be able to help you find something suitable.

5/5

Google

Stirling Ackroyd provided us with an excellent service when selling our property. I would happily recommend them to any buyer or seller. Callum and Lily kept us updated all the way through.

Margaret · 7 November 2025

Agent replied · 25 December 2025

Dear Margaret, We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Kaine has been exceptional today during my viewing. His communication and interpersonal relation has been excellent and I would love to work with him anytime again if the need be.

Nsiaba · 25 November 2025

Agent replied · 25 December 2025

Dear Nsiaba Services We greatly appreciate your 5-star review and the time you took to share your experience with Kaine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Luke was from clear with communication and assisted with trying to find me and my partner a suitable home. When we hadn’t found one we liked, Luke carried on looking for the right property for us, thanks Luke!

JJ · 2 September 2025

Agent replied · 9 September 2025

Hi Jj M! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with Luke. Best wishes Hannah Richardson Area Director

5/5

Google

Kaine was brilliant from start to finish, super friendly, professional, and always kept me in the loop. Made the whole process really easy and stress-free. Would definitely recommend him!

Alfie · 16 November 2025

Agent replied · 16 April 2026

Dear Alfie, We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

I have been so impressed with Chloe and the team at Stirling Ackroyd. We bought and sold through them and had such a good experience. We hit many bumps in the road but knew each time we would have the support and guidance from Chloe. She was knowledgeable and transparent at every stage in the process. We won’t hesitate to use them again next time we move house and have already recommended them to friends and family. It’s so comforting to feel you have someone genuinely on your side, who will always respond to calls/emails and listen to your frustrations. Thank you Chloe, Callum and the team!

Georgia · 11 November 2023

Agent replied · 10 November 2024

Hi Georgia, thank you for your feedback. Its great to hear how you were supported by Chloe and the team while both selling your property and looking for a new home. Its great to hear and we wish you all the very best - Claire

5/5

Google

I have been so impressed with Chloe and the team at Stirling Ackroyd. We bought and sold through them and had such a good experience. We hit many bumps in the road but knew each time we would have the support and guidance from Chloe. She was knowledgeable and transparent at every stage in the process. We won’t hesitate to use them again next time we move house and have already recommended them to friends and family. It’s so comforting to feel you have someone genuinely on your side, who will always respond to calls/emails and listen to your frustrations. Thank you Chloe, Callum and the team!

Georgia · 1 October 2023

Agent replied · 26 August 2024

Hi Georgia, thank you for your feedback. Its great to hear how you were supported by Chloe and the team while both selling your property and looking for a new home. Its great to hear and we wish you all the very best - Claire

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Read Stirling Ackroyd's Google reviews

Questions about Stirling Ackroyd

How many reviews does Stirling Ackroyd have?

Stirling Ackroyd's Staines office has 235 reviews across 1 platform: 235 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Stirling Ackroyd's rating?

Stirling Ackroyd is rated 4.5 out of 5 across all 235 reviews, and 4.5 out of 5 on Google from 235 reviews, checked 9 October 2026.

Where is Stirling Ackroyd's Staines office?

Stirling Ackroyd, 142-144 High Street, Staines TW18 4AH.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.