Every review we hold for the Staines office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhat a wonderful experience my wife and I had buying our first home with Stirling Ackroyd. From the very beginning we had Alex showing us properties in the area and was very transparent and honest when showing us around. He was very quick to bring an absolute bargain to our attention which ultimately became our home. For anyone who knows the process of buying a home even if it’s not your first can always be frustrating with waiting on solicitors. However from the sales progression team there was Suzanna who was very proactive liaising with both buyer and seller solicitors to get the job done. I think ultimately it was Suzanna that gave our solicitors the push they needed to finish and for that a very special thank you to Suzanna for looking after us. I would 100% use Stirling Ackroyd again for when I buy and sell a property.
Jamie · 16 March 2026
Agent replied · 16 April 2026
Dear Jamie,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFrom start to finish, Stirling Ackroyd Staines have been amazing!! From the selling team, I dealt with Alex and Callum. They were extremely professional from the outset, which included shaking hands (which many estate agents do not do). The little things make a difference!
Mea and Sandra from the sales progression team were also so professional and so so helpful.
Alex, Callum, Sandra and Mea - nothing was ever too much trouble and they were always happy to help with a friendly attitude. This made my buying process so much easier.
Thank you!!
Demi · 8 November 2025
Agent replied · 25 December 2025
Dear Demi,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a seamless experience with an Estate Agent! Unheard of, but true!
Everyone I dealt with were fantastic with a special mention to Lilly and Callum who both help push the sale through quickly and without any issues
Once again thank you, hopefully the next sale will be just as smooth
Mark
Mark · 2 April 2026
Agent replied · 16 April 2026
Dear Mark,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLily Algar and the Stirling Ackroyd team were fantastic throughout our home-buying journey. We found a house we absolutely loved, and Lily was brilliant at keeping us in the loop until we were finally in a position to make an offer. Her support continued all the way to completion. Thank you, Lily!
Bernardo · 16 January 2026
Agent replied · 16 April 2026
Dear Bernardo Gollo
We greatly appreciate your 5-star review and the time you took to share your experience with Lily and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe're currently looking for a new home and had so many questions, even prior to the visit, that Megan answered always with kindness and transparency. Visiting the property was really nicer Megan was really helpful and explained to us all the options we had to ensure we had all the information we needed to make our decision. We felt really heard and supported in the process.
Léa · 10 August 2025
Agent replied · 9 September 2025
Dear Léa,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAs a first-time landlord using an agent, I was nervous at first. However, Akash made on boarding seamless, and Kaitlyn has been excellent at managing the property. We’ve moved past the initial teething issues into a stable phase. Greatly appreciate the help!
Raj · 16 March 2026
Agent replied · 16 April 2026
Hi there, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleOur property manager Kaitlyn Sanderson-Kasner was really great in getting an issue with mice in our flat speedily attended to within just a few days - she was very friendly and made sure to proactively check in with me to provide updates the whole time
Jack · 16 February 2026
Agent replied · 16 April 2026
Dear Jack Harper
We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLilly has been super helpful, efficient, patient and friendly as she quickly arranged a remote viewing for me in hi-res despite my short notice.
Apparently, she knows her work well and has been always responsive coming back with relevant information to my questions, and clearly explaining to me about the process, hence I am able to secure a place only within a few days!
Fabulous service which I would certainly recommend to anyone who is looking for a nice and reliable property agent in the area!
Wayne · 27 November 2024
Agent replied · 11 December 2024
Dear Wayne S
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLily Algar was a great help in getting my house. i would highly recommend asking for her during your visit if you are looking to buy a property for a smooth procedure.
Muhammad · 2 April 2026
Agent replied · 16 April 2026
Dear Muhammad,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe got our house from Stirling and through Lilly Hill, who has been kind enough right from the moment she showed us the house till the last minute support needed to lock all the formalities. Lilly, David, Hannah from Staines Stirling team are brilliant people and I am so glad to have met them and find our house !
Thanks a ton team and a special shout out to Lilly Hill for her amazing work !
Riya · 17 December 2024
Agent replied · 24 December 2024
Dear Riya Patel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleArrived at a property to view and Kaine was warm and welcoming from the get go. Very friendly and allowed space for discussion and respected our time, even though he was on a tight schedule, he gave us the opportunity to inspect without feeling rushed. Very pleasant experience. Would recommend.
Jay · 8 October 2025
Agent replied · 9 October 2025
Dear Jay C! Thanks for the amazing review and star rating! All the best, Customer Care Team
★★★★★ 5/5
GoogleReally great and smooth sailing experience with Stirling Ackroyd. Staff were superb and super helpful, especially Lilly Hill and Hannah Richardson who dealt with every question I had! Thank you guys!
Elijah · 16 March 2026
Agent replied · 16 April 2026
Hi Elijah,
Thank you for your wonderful review Elijah. We're thrilled to hear you had a smooth sailing experience with us and that Lilly and Hannah provided you with the support you needed. Your feedback means a lot to our team as we strive to deliver reliable service.
Kind regards
Customer Care
★★★★★ 4/5
GoogleKane is a great agent , polite knowledgeable person who listens snd understands. He is not pushy like a lot of agents I have used in the past. His responses to questions are very professional and prompt. Although I was not successful in …
Curt · 16 November 2025
Agent replied · 12 November 2025
Dear Curt Berkley,
Thank you for your 4-star review! We're delighted to hear that you had a … More
★★★★★ 5/5
GoogleKaine was absolutely fantastic to work with! This is our first time moving into our own place so we had a lot of questions and weren’t quite sure what to expect, but Kaine made the entire process smooth and stress-free. He was incredibly …
Abbie · 16 November 2025
Agent replied · 16 April 2026
Dear Abbie,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleThank you to Lilly, Hannah and Akash for helping me move into my new apartment. We love it
Deborah · 2 April 2026
Agent replied · 16 April 2026
Dear Deborah, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWe're currently looking for a new flat, and luke helped us choose the property and explained it very well. Also, Luke always answered with kindness and politeness. Visiting the property with Luke was nice and was helpful. He is Amazing. 🤩 …
Bhawanpreet · 19 August 2025
Agent replied · 9 September 2025
Dear Bhawanpreet Kaur, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Luke. Your feedback motivates our team to continue delivering exceptional service.
Kind regards, Hannah Richardson, Area Director
★★★★★ 5/5
GoogleThank you David Rudely and Stirling Ackroyd team for a very positive and professional experience. The team provided excellent services,detailed guidance and personalised assistance on how to rent, worked tirelessly,recommended matching propeties and constantly provided updates on the whole process.
David thank you for your hard work and professionalism, not forgeting Akash also. They made the whole process a breeze.
Can’t recommend stirling ackroyd enough.
Idriss · 18 October 2024
Agent replied · 10 November 2024
Dear Idriss Damaj
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleExtremely unprofessional service! I tried to view a room and they cancelled me at last minute like 2 hrs before. Happened to me before from this agent but, they gave me heads up like one day before so, I didn’t mind it. I don’t want this happen to me again so, confirm with them this morning for viewing but, now they are doing this to me aging. Absolutely absurd!
Cherry · 16 February 2026
Agent replied · 16 April 2026
Good Morning Cherry,
Please accept my apologies for the late cancellation. We never want to put people in a position whereby they are unhappy with our service but as you can imagine, the rental market is moving very fast at the moment and as a result, both properties you were booked to view received holding deposits so were no longer available. We let you know as soon as they had been agreed and I apologise this was so close to your viewing window. We shall reach out with anything else we have that may suit your requirements and will hopefully be able to help you find something suitable.
★★★★★ 5/5
GoogleStirling Ackroyd provided us with an excellent service when selling our property. I would happily recommend them to any buyer or seller. Callum and Lily kept us updated all the way through.
Margaret · 7 November 2025
Agent replied · 25 December 2025
Dear Margaret,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleKaine has been exceptional today during my viewing. His communication and interpersonal relation has been excellent and I would love to work with him anytime again if the need be.
Nsiaba · 25 November 2025
Agent replied · 25 December 2025
Dear Nsiaba Services
We greatly appreciate your 5-star review and the time you took to share your experience with Kaine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLuke was from clear with communication and assisted with trying to find me and my partner a suitable home. When we hadn’t found one we liked, Luke carried on looking for the right property for us, thanks Luke!
JJ · 2 September 2025
Agent replied · 9 September 2025
Hi Jj M!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with Luke.
Best wishes
Hannah Richardson
Area Director
★★★★★ 5/5
GoogleKaine was brilliant from start to finish, super friendly, professional, and always kept me in the loop. Made the whole process really easy and stress-free. Would definitely recommend him!
Alfie · 16 November 2025
Agent replied · 16 April 2026
Dear Alfie,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleI have been so impressed with Chloe and the team at Stirling Ackroyd. We bought and sold through them and had such a good experience. We hit many bumps in the road but knew each time we would have the support and guidance from Chloe. She was knowledgeable and transparent at every stage in the process. We won’t hesitate to use them again next time we move house and have already recommended them to friends and family. It’s so comforting to feel you have someone genuinely on your side, who will always respond to calls/emails and listen to your frustrations. Thank you Chloe, Callum and the team!
Georgia · 11 November 2023
Agent replied · 10 November 2024
Hi Georgia, thank you for your feedback. Its great to hear how you were supported by Chloe and the team while both selling your property and looking for a new home. Its great to hear and we wish you all the very best - Claire
★★★★★ 5/5
GoogleI have been so impressed with Chloe and the team at Stirling Ackroyd. We bought and sold through them and had such a good experience. We hit many bumps in the road but knew each time we would have the support and guidance from Chloe. She was knowledgeable and transparent at every stage in the process. We won’t hesitate to use them again next time we move house and have already recommended them to friends and family. It’s so comforting to feel you have someone genuinely on your side, who will always respond to calls/emails and listen to your frustrations. Thank you Chloe, Callum and the team!
Georgia · 1 October 2023
Agent replied · 26 August 2024
Hi Georgia, thank you for your feedback. Its great to hear how you were supported by Chloe and the team while both selling your property and looking for a new home. Its great to hear and we wish you all the very best - Claire
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.