Stirling Ackroyd Staines reviews

★★★★★ 5/5

Google

Kieran did all he said he would do in negotiating the purchase of our new home and the sale of our existing home. He was easy to deal with, pleasant and professional. All worked out very well for us thanks to Kieran and his team. We are now dealing with his conveyancing team but Kieran will be there for us if needed.PositiveResponsiveness, Quality, Professionalism, Value

Mike · 27 August 2022

★★★★★ 5/5

Google

I received a first class experience from Townends Staines in renting my property. From first contact through to the tenant moving in the process was professional and hassle free. I was guided through the steps, my requirements were listened to, and no question was too much trouble. Thanks David and team, keep up the good work and should I need letting services in the future I will be sure to return.PositiveResponsiveness, Professionalism

Paul · 27 August 2021

★★★★★ 5/5

Google

I had a wonderful experience with this agent. Luke Jones was very professional, patient, supportive and consistently provided me with the latest property listings that matched my requirements. I will find him again in the future if when I needed.

Alice · 20 August 2025

★★★★★ 5/5

Google

Townends we’re brilliant from start to finish in helping me get my first place. Would like to say a big thank you to Dave specifically he was thorough with every detail and would go out of his way to help me at every moment. Fantastic customer service which couldn’t be said about other companies. 5 star and no doubt about itPositiveResponsiveness, Quality, Professionalism, Value

Jack · 27 August 2022

★★★★★ 5/5

Google

Had a viewing at 5:15 pm, i arrived a little bit late and the agent Kaine Turner, was extremely understanding and willing to accommodate someone whose never had a house viewing alone, explained all of the property’s features really well in basic terms so i could understand, would highly recommend.

D3VY44N · 7 October 2025

★★★★★ 5/5

Google

I’d like to show my great appreciation to Kaitlyn who’s in charge of dealing with my property management. She’s so patient and efficient and keeps good communication between me and my landlord. Thank you! Annie

Annie · 16 February 2026

★★★★★ 5/5

Google

great company, moved twice in a year with no issues whatsoever, even have a no deposit scheme which will help a lot of people start renting. big thanks to Staines and Egham branches. S.Odell

Steve · 27 July 2024

★★★★★ 5/5

Google

David Rudley was super efficient in organising removal of ancient studio bed and other work which was necessary prior to new tenant moving in.

Joy · 4 December 2024

★★★★★ 5/5

Google

Thank you very Akash Cheema ... Fantastic service from start to finish! I visited the branch, (I did not drive) however, Akash drove me to view the property, which met all of my expectations. He kindly drove me back to the branch, where he sent me all of the documents straight away and gave me the time to think it all through. I would highly recommend Stirling Ackroyd for their professionalism, service and the human touch they bring to their work.

Gagan · 27 July 2024

★★★★★ 5/5

Google

David Rudley has been excellent with me on the phone and supporting with processes and putting my mind at ease. Dealing with David has serverly reduced the stress of moving closer to work! David is a credit to your team!

James · 5 June 2025

★★★★★ 5/5

Google

From start to completion I found Stirlikng Akroyd professional, polite, responsive and helpful, especially Alexandra and David , I highly recommend them, thanks for everything.

Adnan · 18 October 2024

★★★★★ 5/5

Google

Highly recommended! Really appreciate Lily and Chloe nice service, helping me push both side, and good guidance for the first time buyer

Zhiya · 2 April 2026

★★★★★ 5/5

Google

Stirling Ackroyd Staines. Chloe, Callum and the team worked tirelessly to sell our house in Ashford in a difficult housing market. They remained upbeat and professional at all times. Thanks to them we are now very happy in our new home. Highly recommended agents.

Peter · 27 August 2023

★★★★★ 5/5

Google

First class service provided by Sterling Ackroyd and especially Callum, he was great from start to finish and always kept me up to date with the progress.

Peter · 27 July 2024

★★★★★ 5/5

Google

Callum and the team of Stirling Ackroyd had been very efficient the whole time. They made sure everything was on-going and in a smooth progress. We appreciate their great help through the time and would definitely recommend their service!

Mandy · 30 November 2023

★★★★★ 5/5

Google

Foz has been amazing! We have been really impressed with the service from Foz at Townends, friendly and professional. He definitely went the extra mile by arranging a tight move in date for me and was proactive throughout the hole process prior, keeping me updated every step of the way. A massive massive thank you from me and dad :)PositiveProfessionalism

Carmen · 27 August 2021

★★★★★ 1/5

Google

Most ignorant and casual agents I have ever seen! We saw some apartments with them and were very keen to pursue one of them. We made them an offer the following day and tried to talk to them to discuss on the rent amount. We had to chase them for 3 days but still have no firm response till date. Clearly left hanging with no feedback at all. No response to calls, emails, messages. Most annoying and frustrating experiences ever had.

Ruchika · 29 March 2024

★★★★★ 1/5

Google

One of the worst agency experience ever! We viewed a couple of apartments with Sterling on Tuesday evening at 6 PM. Next morning we emailed them our offer at 9:00 AM. Kept following up with them for half a day to get an answer we have not seen the offer as we have been very busy. After they saw the offer, they said they will talk to the owners and come back to us. They knew that we wanted to close this quickly and were evaluating this vs. another property which was our second preference. Whole of that day and even the next day, the associates kept ignoring our calls. I got a message back saying he would call me back soon, but that soon never happened as well. We were just trying to revise our offer but they never wanted to talk. We were told the owner is overseas and is not replying, but then clearly treated us super badly, we would never recommend this office to anyone else. You have 2-3 other agencies just down the road, you are better off going there. At-least we can assure you would be treated with respect and you wont feel ignored.

Raunak · 29 March 2024

★★★★★ 5/5

Google

I had an amazing viewing of a apartment in staines with luke, he was helpful in telling us all of the details of the apartment and guided us through all of the steps of the process, amazing customer service! thank you luke!

Rhia · 2 September 2025

★★★★★ 5/5

Google

With regard to rentals I can only thank Townends for all their help. A special mention must go to Joanna Eden who, in a difficult time for us was outstandingly helpfull. On the sales side a very good job was done with a difficult spec. and I would like to thank Tina Kidd for her help in moving the sale along to a conclusion so efficiently

John · 28 August 2019

★★★★★ 5/5

Google

At last I've found a good estate agent to run my property portfolio Vannesa has been excellent, very professional, great at communicating & putting me in contact with all the right departments. Thank you

Brian · 30 December 2023

★★★★★ 5/5

Google

Kaine showed us two places and he was very professional and friendly. He gave us plenty of time to look around and did not rush us. Thank you very much for your hospitality.

Zain · 6 November 2025

★★★★★ 5/5

Google

We had a last minute viewing with Kaine today. I got lost as its in a new area but he was so patient and helpful. Very knowledgeable and friendly. Thank youuu

Carolina · 16 November 2025

★★★★★ 5/5

Google

Kaine has been lovely, very pleasant to talk to and very professional at the same time.

Silent · 20 October 2025