Stirling Ackroyd Staines reviews

★★★★★ 5/5

Google

Kaine, we had an excellent viewing. He’s a top-notch, very nice guy, and we’re looking forward to securing a deal with him in the near future. 👍🏻 …

Angelica · 25 November 2025

★★★★★ 5/5

Google

Excellent service from Callum T. and the team. As a nervy first time buyer, Callum made sure I was well informed about the whole process of buying and was always very professional and patient with all my many questions. Many thanks Callum 😊🙏😊PositiveResponsiveness, Quality, Professionalism, Value

Lilian · 27 August 2022

★★★★★ 5/5

Google

A very positive and professional experience received from Stirling Ackroyd - staines.As a first timer tenant,stirling ackroyd-staines provided excellence services,detailed guidance and personalised assistance on how to rent in UK.Joana Lopes,thank you for your hard work and profesionalism not forgeting David and Monica.This wonder team worked tirelessly,recommended matching propeties and constantly provided updates on the whole process.Every situation that arose,Joana handled it well with patience and solutions Highly recommend stirling ackroyd.

B · 28 April 2024

★★★★★ 5/5

Google

We’ve received immense support from the Agency during our house search . Kaine from Staines branch went out of his way to arrange viewings for us at a very short notice which is commendable .

Deborah · 2 September 2025

★★★★★ 5/5

Google

Kaine Turner thank you for your excellent and professional viewing experience. I felt very relaxed and hopeful that I finally found a great place to rent. …

B · 16 November 2025

★★★★★ 5/5

Google

Many thanks to Townends for renting out my property in Staines so quickly. Particular thanks to David Rudley for your invaluable advice and for going the extra mile (several times) to help, this was really appreciated due to me not living locally.PositiveResponsiveness, Quality, Professionalism

Olliezinzan · 27 August 2022

★★★★★ 5/5

Google

From start to finish Akashbir and Tom made the whole process of letting out my property very straightforward and made it a lot easier than I thought it would have been. They are both very professional and nothing is ever too much trouble. Happy to answer any questions and provide detailed information when required. The service they provide is as of a high quality standard and I would 100% recommend Thank you very muchPositiveQuality, Professionalism

Tracy · 27 August 2022

★★★★★ 5/5

Google

Luke was really helpful and accommodating to my property needs. Very friendly and made the property viewing a very pleasant experience.

Joely · 23 July 2025

★★★★★ 5/5

Google

I had a viewing today with Lilly service very good and was on time , she was very professional on my viewing and explained everything that I asked

Colin · 9 October 2025

★★★★★ 5/5

Google

Agents name - Foz He was very helpful in trying to find me a place to rent. When one place fell through he would still be searching for other places and have one for me straight away. Very professional guy and very quick to respond to emails. Best agent I could hope for and trust in finding the right place with the best deal for me. Highly recommend Townends Estate Agents (Ask for Foz! Very helpful) Appreciated!PositiveResponsiveness, Quality, Professionalism, Value

Michael · 27 August 2021

★★★★★ 1/5

Google

I am truly sorry that I can not give less than zero stars to this agency. Worst experience ever. Absolutely shameful behaviour of the agent that dealt with the whole situation. This guy constantly lied to us regarding everything since day one, and took the advantage of our inexperience and the fact that this was our first house purchase. When we tried to make an offer, he claimed that another interested buyer made already an higher offer(apparently that was not true) just to push us to make an higher one. We also requested to have some furniture left in the property by the previous owner, but he said that the wife’s of the seller did not want to leave anything to us. At the beginning we accepted the deal because the house was worth it, but after dealing with this nightmare for three months we decided to drop off the offer. At that point he begged us to proceed with the purchase, and he also said that the sellers were more than happy to negotiate and dropping the price and leave furniture for free. Why this did not happened before when we asked for it? Also, the agent completely disappeared after the offer was accepted. He did not response to any of our calls by our phone number, but he was always picking up the phone when we called him by different numbers. Speaking of unprofessional manners, the second in the list, but not less important in terms of disappointment and stressful time, was the mortgage advisor. As first buyers in the UK, and in our life at all, we had a couple of common sense questions for her. She was RUDE, She seemed very annoyed by our questions, She literally showed an upset face anytime we asked questions regarding the mortgage. On top of that, she gave us the worst offer ever. We know that because we contacted few different mortgage advisors. She treated us as ignorant people, taking the advantage of the fact that English is not our first language. This lady called me once to get my bank account details, while I was extremely busy at work, and of course I told her that I was not in a good moment, but she insisted to get my card details saying that I would get charged for only a pound to get the bank survey done and I gave them to her, discovering late in the evening, that got charged almost 600 quid. The home survey supposed to be for free. Honestly, I almost passed out on top of the grill at work, because I didn’t know what that transaction was and I got a panic attack for it. Last but not least, we had an awful experience also with the selling manager. After we dropped the offer, this guy called us and we spent more than half an hour to explain the whole situation and the terrible experience that we had. When I told him that I have been charged for the bank survey (that it supposed to be free according to the agency mortgage advisor) and that we also paid almost 700 quid for an external house surveyor, he told us that we wasted our money because he knew that the problems raised by the surveyor were common, and he was more than capable to tell us that without involved a professional surveyor. We both felt treated like stupid. Rather than apologise he has been so rude with us, he told us that we had to lower a lot our expectations. Since we were not anymore keen to spend almost 400 k for this property, he tried to make us change our mind, unsuccessfully. He never apologised and he hanged up the phone impulsively and in a rude manner. As first time buyers, you expect a little bit of more humanity, especially from a branch manager. This was not the case. In its entirely, this was an awful experience that marked me and my partner for all our entire life. Future buyers, if you choose this agency be ready to deal with anxiety, have your intelligence constantly offended, be scammed and being treated like idiots. They just should be ashamed of themselves as they ruined 3 months of our life.NegativeResponsiveness, Quality, Professionalism, Value

Elena · 27 August 2021

★★★★★ 5/5

Google

Townends Estate Agents are 💯% Fantastic, the Best Estate Agents with an Amazing, Friendly and professional help. Highly recommend Estate Agents. 5* Their staff Ben was the first person I met. Ben and their other team assisted me and my wife to complete our purchase and we got our first home yesterday. They were always friendly and professional to help us at every stage of buying the property., I’m more than happy for Townends Estate Agents. Highly recommended for everyone, 5 *. Thanks by all my heart ♥️ Kind Regards MUHAMMADPositiveResponsiveness, Quality, Professionalism, Value

MUHAMMAD · 27 August 2021

★★★★★ 5/5

Google

I had a wonderful experience with Luke Jones. He was very professional and kind. He was very friendly and supportive, and he gave honest advice. I am so grateful for that.

Elizabeth · 2 September 2025

★★★★★ 5/5

Google

Excellent support with professionalism. Always friendly and made me feel well understood. Thank you Alexandra G.

Emilia · 28 May 2024

★★★★★ 5/5

Google

We had a good experience working with the agency. Special thank you to Lily and Callumn for their support. Very professional and knowledgeable . Thank you

Bohdana · 18 April 2025

★★★★★ 5/5

Google

Stirling Ackroyd Staines were extremely professional and helpful, in particular David who was very quick at finding a tenant for our property and helping us through the process.

Sundeep · 27 August 2023

★★★★★ 5/5

Google

We faced so many challenges, when we purchased our new house, however, Callum and Chloe have been FANTASTIC! Every time we called and chased ( in the end on the daily basis, sorry about that :) ) they were super patient and super helpful! They made a massive difference! Thank you so much for being great agents and lovely individuals!

Ivett · 27 July 2024

★★★★★ 5/5

Google

The person name kaine he was really helpfull and give all the information regarding the property . It was a good experience.

Abinsalim · 12 November 2025

★★★★★ 5/5

Google

Kaine is nice agent he is very helpfull

Coast · 20 October 2025

★★★★★ 5/5

Google

The best lettings agency on the market! We walked in looking for a new home, David warmly greeted us, showed us 2 incredible properties and we moved in 1months time - a wonderful turnaround. Thank you for such a fuss free process, we are very happy with our new home!

Sima · 27 November 2024

★★★★★ 1/5

Google

The teams in Staines don’t deserve even one star. We put an offer on a house in January the sales negotiator lie and told us that the seller already found a property , it took them 3weeks to gives a sales of memorandum. I had 3type of people in that office dealing with this property. First was someone Natalie she supposed to update us every 10days but unfortunately that not the case, then we got someone call Daniel nothing done and the 3rd person name Chris which he try his best. Never go with Roman in Staines.NegativeResponsiveness, Quality, Professionalism, Value

Nazia · 27 August 2020

★★★★★ 5/5

Google

Micheal Martin is amazing at his job always ready to help and had a very positive impact in handling issues. Thank you 💪 …

Lisa · 5 April 2025

★★★★★ 5/5

Google

We had a fantastic experience with Joana from Stirling Ackroyd Staines. Very professional agent, friendly and patient! Thank you Joana

Jane · 31 October 2023

★★★★★ 5/5

Google

I have nominated Stirling Ackroyd to find a tenant for my old cottage in Staines. David and Nicholas understood that this type of property requires a tenant that will fit the character of the property, and they did. They didn’t propose to me just any tenant, they have found exactly what we need. With their deep knowledge and understanding they have managed to get over the legal and technical side so all is well covered. And on top of that, they are very nice guys. They are peoples people. You can trust them.

Doron · 27 August 2022