Seymours Prestige Homes Staines reviews

★★★★★ 1/5

Trustpilot

Biased and unfair, total disregard to the tenants once locked in

Once the tenant is locked in, Seymours show their true face! In a situation of an early move out (3 months before the end of the 12 months contract), they imposed excessively biased conditions to take advantage of the situation for their benefits and the benefits of the Landlord client. In this situation I happen to be a tenant, but I am a professional landlord myself with a portfolio of properties and work with multiple agencies. Fairness to both the landlord and the tenant is key to any decent professional agency. This hasn't been the case so far with Seymours Woking. Add to this they are terribly slow in responding and you get to chase so many times to get a tiny step forward.

Alain · 20 January 2022

★★★★★ 2/5

Trustpilot

Extremely poor service - Camberley Lettings Department

Extremely poor service from the Camberley lettings department. Been chasing about viewing a property and was told I would receive a call back the next day. I’ve rung every day since only to be told that the letting agents are ’all out on viewings’ and that a message would be taken. Again I haven’t heard anything. They are now not answering the phone or replying to emails.

Chloe · 9 June 2023

★★★★★ 1/5

Trustpilot

Letting with Seymour's a landlords point of view

As landlords Seymour's managed our property for 30 months.Initially we were with Seymour's of Blackwater when they closed their lettings department we were moved to Woking with no consultation and very poor communication.We were promised one point of contact but on moving to Woking we had to deal with several members of staff e.g. one for repairs, another for check in, yet another for check out, none of which was explained to us! These internal departments did not communicate with each other and we spent endless hours making telephone calls and sending emails.Living in another country was difficult enough but for any issues we had to constantly chase them. We as landlords wanted to make sure that the tenants had a comfortable and safe place to live, therefore we acted on any issues as soon as we were notified. However Seymour's would take days to respond and send out repair men, making the tenants believe we were at fault.As an letting agency they are unresponsive, unprofessional and not interested in either tenants or landlords.The only thing they are interested in as their fee.We always felt they were working against us not for us. At the end of our contract they retained part of our deposit for fees we had already paid at their instruction. Do not use this agency find someone else.

Khym · 10 January 2022

★★★★★ 1/5

Trustpilot

I am so disappointed firstly not stated…

I am so disappointed firstly not stated in promotional brochure or even when visiting a potential home about a property having a cess pool.Then after leaving a message no one had the descency to return my messages.obviously they did receive my message as within mins thé property was back on for sale.Lack professionalism and customer care.minus 1 star

Rob · 15 January 2024

★★★★★ 5/5

Trustpilot

Vince and team made the experience…

Vince and team made the experience incredibly smooth, with everyone achieving the desired outcome. Highly recommend the Seymours West Byfleet team.

J.P · 20 March 2023

★★★★★ 5/5

Google

Seymours Staines-upon-Thames particularly Mark and Billy have made the process of Selling our family home less stressful than we thought. Very professional yet friendly and informative. Highly recommended.

Jane · 22 June 2022

★★★★★ 5/5

Trustpilot

Lightwater Office

The team at the Lightwater office kept us informed through the initial stages and subsequent viewings. They achieved a lot of viewings in a short period. Krisy Ehret our client relationship manager once offer accepted was outstanding in her support.

Michael · 22 November 2024

★★★★★ 1/5

Trustpilot

Disgusting property - bunch of extortionists.

Both Seymour’s and the landlord didn’t maintain the property when my partner and I lived here. Damp/mould issues...constant water leaks into the property...never got addressed...rat/mice infestation the landlord refused to do anything about.Has to write a letter to the council - the council gave them a notice to complete all works within 6 weeks. They didn’t do it . The council didn’t offer any more solutions either. Now I’ve left the property the landlord has the audacity to try and extort money from my deposit. For damage that I haven’t caused.Disgusting .Long story short if you want a decent experience/customer service /to live in a property that is in line with the human ha oration act 2008 don’t use Seymour’s and don’t rent 47 courtenay road unless you want serious health consequences.

Joseph · 12 November 2021

★★★★★ 5/5

Trustpilot

Great service

The team in Ripley were outstanding, always responding quickly and efficiently to our problems and requests.

KEVIN · 25 July 2023

★★★★★ 5/5

Trustpilot

A relaxed purchase

The experience from viewing to completion was very relaxed, they assisted with the negotiation and all my questions were answered quickly. A sale by beneficiaries can be difficult but it was clear thy had an excellent rapport with the vendor. Being new to the area all their recommendations were very helpful which help with a very speedy completion. Definitely a five star experience

Mr · 18 August 2023

★★★★★ 5/5

Google

This was the second house sold through Seymours both times very helpful and efficient.

Julian · 25 September 2025

★★★★★ 4/5

Google

We recently bought our house through Seymour's. Alan was thorough and helped us push the sale through.

Joni · 22 June 2023

★★★★★ 5/5

Google

We have recently completed an apartment scheme in Staines and have worked closely with Seymours as our selling agent over the past 12 months. Without exception the Seymours team have delivered expert advice with honesty and transparency, carefully managing each purchasers journey with integrity and understanding. In summary, a class agent that I would have no hesitation in recommending.

Nigel · 24 November 2023

★★★★★ 1/5

Trustpilot

Avoid Seymours at all costs

Avoid Seymours at all costs. They are quick enough to take your money and then cling onto it when you move out. We moved into our property in October 2020 and had nothing but problems. Problem after problem, no hot water, no bath plug, a shower curtain where the pole fell down every time you got in, blocked drains, broken windows, no heating, no lights in bathroom, no extractor fan and the list goes on. We moved out 2 weeks ago and still awaiting our deposit. They have gone round and said we are liable and will be charged for things that were already there. It’s funny how Seymour’s do the check in report so they don’t note anything down, whereas the checkout report is done by an external company. Why’s that? Oh to find any reason to not give us our deposit back. We moved out because our windows never worked when we moved in. I reported the problem early March stating the windows do not open and we moved out last week of September and still had no indication what was going on with the windows. We have a 1 year old child and to live in a flat where the windows didn’t open was not on. Not only was this illegal as was deemed a fire escape from the fire service, we were not offered any air con units or any fans. The landlord accepted a 25% reduction in rent but what’s that when we were living in a sweat box. A few of our neighbours didn’t have anything nice to say about Seymour’s and I totally see why. I will never ever rent or buy through Seymour’s and I wish I listened to the reviews before we went with Seymour’s.

Lauren · 7 October 2021

★★★★★ 5/5

Trustpilot

Brilliant service from beginning to…

Brilliant service from beginning to end. Ben valued the property within one day of call. Marketing material was impressive and very professionally produced. Property sold at very good price within 4 days. Josh took over from there. He liaised directly with the local solicitor acting on our behalf. He kept in constant contact and kept all parties on board throughout. He accompanied all viewings, as we were unable to be there. He even stepped in and oversaw the house clearance when the company arrived early and we were "parked" on the M25.Superb service. Ultra efficient and totally professional.Great company.

John · 3 October 2021

★★★★★ 5/5

Google

Although I didn't buy my property through seymours in staines I found them very professional especially Gary he was very honest and always got back to me.

Alfie · 22 June 2022

★★★★★ 1/5

Facebook

Citizen Advice Bureau and Solicitor have been absolutely brilliant in dealing with this company and scam. I placed a holding deposit for a flat and explained I had no credit. Following a prompt push to transfer the funds I was left out of pocket and told my credit prevented me from having the property and the deposit would be kept. I have read similar instances of this happen with this company and it’s a quick way to take money from people and then not reply to emails. I am still waiting on response and my money back but luckily there are good organisations to deal with companies like this.

Mcallister · 30 June 2024

★★★★★ 5/5

Trustpilot

Thank You Seymours

Fab team at Seymours, super helpful. Our property fell through due to problems with the buyers. Seymours surpassed our expectations and had another buyer in place and able to proceed within the week. Amazing service, very professional and helped us all the way throughout the process and kept all the plates spinning on our behalf to ensure we completed on schedule. We can't thank the team enough, without them we certainly would not have been able to move home. We would (and have) highly recommend Seymours to anyone wishing to buy or sell their property.

Mark · 31 August 2021

★★★★★ 5/5

Trustpilot

Whole team worked to see things through.

Phone always answered promptly by someone who knew what was going on. Felt that the whole team was trying to help things through. Once they'd got the sale, having Sandra, the client relationship manager, to make sure everything completed was a huge help.

Brigid · 16 September 2024

★★★★★ 5/5

Trustpilot

Highly recommended

My experience with Seymour’s has been great from my first contact with them. The team worked hard to get potential buyers through the door which led to finding a buyer.They continue to keep in touch through the selling process to ensure that all goes as smoothly as possible.I highly recommend them.

MISS · 26 April 2024

★★★★★ 5/5

Trustpilot

Friendly, Professional, Efficient, Fantastic

The team at Seymours were able to find us a buyer (at asking price) very quickly after a few months with no luck under a different estate agent. Their sales and client relations team are all extremely professional and friendly and explain things in leyman's terms for those of us who have little knowledge of how property sales work! The team looked after us from start to finish and were friendly and approachable throughout, and also helped us to agree on a nice early exchange and completion for our sale. I would thoroughly recommend Seymours if you are looking to buy or sell your property.

Jade · 12 August 2021

★★★★★ 5/5

Trustpilot

We found the service offered by…

We found the service offered by Seymours of Knaphill to be outstanding from start to finish. Their professionalism and attention to detail was second to none and we were delighted with all aspects of their support for our property sale.We would thoroughly recommend their service to others and would certainly engage them again in the future, thank you!

Customer · 23 November 2023

★★★★★ 1/5

Trustpilot

Horrendous experience with Seymours!

Review of Seymours!Have had a bit of an ordeal trying to break a tenancy (that is allowed in our agreement subject to T's & C's). The noise in the property above our rental is affecting my work, sleep, mental health & wellbeing and comfort. In addition the hubbys been furloughed and we need to leave. Have been round and round in circles with a Seymours Property Manager asking for her to contact the Landlord to propose our exit. This is our right as a tenant and we asked early March for the Landlord to be contacted. After emailing twice this week we've been told that the Landlords been contacted and they've asked if we have spoken to our neighbours re. noise. We had to chase for the response, we have repeatedly told Seymours that we have spoken to the neighbours and nothing can be done re. noise due to the make of the building. We have had to repeat ourselves continuously and chase for a response. Update: in the last 24 hours communication has improved. Hubby has gone into the Surbiton office, they've been extremely helpful and have given us more context to the situation which is fantastic because we felt like we were being heard and things are moving in a positive direction.The response below from Seymours was also very prompt and detailed. I hope the good communication can continue.Further update July 2021Communication did not improve unfortunately. Continued to be extremely poor even after the reply to this post. We accepted a tenancy in another property and brought forward our moving date at SEYMOURS instruction as they'd told us they had a tenant needing to move into our property early. Then 7 days before our tenancy was meant to end we were told we'd need to cover the rent for another month as the tenant couldn't move when they'd advised. So we were having to pay rent twice now at SEYMOURS instruction even after informing them that my husband was furloughed.In addition they've returned part of our deposit and without our consent they've taken money from our deposit. Awful experience. Couldn't be less professional if they tried.I will avoid this company in the future and I recommend you let and purchase property elsewhere...

Keri · 29 July 2021

★★★★★ 5/5

Google

Despite several setbacks, due to other parties, Mark and Gary showed admirable persistence in achieving the sale of our property and enabling us to move to our `dream home` We would not hesitate in engaging the services of Seymours Staines should we have a need in the future.

Michael · 14 June 2024