Seymours Prestige Homes Staines reviews

Thanks James. Sales transactions seem to be taking longer and longer which is why we now have dedicated client relationship managers such as Amy on hand. Don't know what we'd do without her! Pleased it's all gone well and maybe we'll see you again in the future, however long that maybe. Keep well.

That's great to hear Mrs Patel, thank you so much.

Thank you for your feedback, Fern. I'm glad to hear that our team represented your flat well and communicated efficiently throughout the process. It's been a pleasure working with you, and you're always welcome to stop by and say hi.

What lovely comments Nick. We really do enjoy the job but we also enjoy the Horsell neighborhood and all of its people, it feels like an extended family to us and we love to be a part of its success. With that said, we try to share in the property journey with everyone who lives here and we have the motto of "your property partner for life." Knowing that we've shared five of your journeys feels like our motto might come true! Keep well and thank you.

Rob, thank you for your review. We are truly sorry for the experience you’ve had. We can see that we let you down at several points, and we want to acknowledge that openly. The way your sale and potential purchase were handled lacked the clear communication, urgency, and care that you should have received. As a rule our clients should always be prioritised, and in this instance that didn’t happen. The disappointment of not securing the home you expected understandably left a lasting impact, and we recognise that this is at the root of your frustration. The delay in removing your property and sales board only compounded matters, and for that we hold our hands up completely. We’ve been helping people move in this area for over 30 years, and during that time we’ve always believed that our role goes far beyond just selling houses. We live and work in these neighbourhoods ourselves, and we feel a deep responsibility to the people who trust us. Being part of the fabric of the local community means being straight, being accountable, and putting people first. In your case, we fell short of that, and we are genuinely sorry. Your feedback has already been shared across our team and will shape how we train and how we work moving forward. We don’t take lightly the impact our service has on people’s lives, and while we can’t change your experience, we can and will learn from it. Our commitment is, and always has been, to champion the neighbourhoods we work in, to value every person we deal with, and to make moving home a positive journey. We haven’t achieved that here, and it’s a reminder that we must never take the trust of our clients for granted. Once again Rob, we’re very sorry, and we’re grateful you’ve spoken so honestly.

Thanks for sharing your experience and for the recommendation. Its been a pleasure to work with you.

Dear Natasha We are really pleased that your sale and purchase went through despite a few bumps in the road! Thank you for your business and we wish you every happiness in your new home. Kind Regards Mark & Helen D'Costa

Dear Fiona Thank you for your kind and considerate review. It was a pleasure to have been able to help your mother to move. Simon is a highly experienced agent and we are lucky to have him as a member of our team. We would like to wish you and your mum the very best. Kind regards Mark D'Costa

Dear Chris Thank you for your 5* Google review and for placing your trust and business in our hands. We wish you and Sarah every happiness in your new home. Kind regards Mark & Helen D'Costa

Well that's more than just a review David. The team loved this when it was read out to them during the morning meeting. It's makes sharing the property journey with you worth while. Thanks again,

Thank you for your wonderful review! We're thrilled to hear you had an excellent experience with us from start to finish. Your recommendation means a lot to us.

Fantastic, thanks for sharing the experience.

We're genuinely sorry to hear about your experience, and we take your feedback seriously. This doesn't align with our standards, and we would appreciate the opportunity to address your concerns directly. In order to help you we need to confirm that the situation is genuine, which is very difficult to do without knowing who you are or which office you are referring to. If you could provide more details, we'll investigate the matter further. Thank you for bringing this to our attention.

Thanks for the review Fred, pleased we could help your journey be a pleasurable one and it you need us again in the future, just shout!

Thanks for the review Fred, pleased we could help your journey be a pleasurable one and it you need us again in the future, just shout!

Dear Anthony Thank you for your positive feedback. Simon and I are very pleased to have assisted in the sale of your mother's property. We are delighted to have achieved an optimum price for the property. Thank you for your business and future recommendations. Kind regards Mark

Thank you for your positive feedback. We’re pleased to hear that our team was able to provide timely updates and maintain clear communication throughout the process. If you ever need assistance again in the future, we’d be happy to help.

We can ask for more than a recommendation! Thanks for the kind words, it's been a pleasure to help.

Hi Mrs Dobson, thanks for the review and its been a pleasure to work with you. Enjoy the next chapter.

Hi Katerina, thank you so much for the review and the five-star rating. For us, the best deals are the ones where both the seller and the buyer are happy and we like to think that we are not just your agent, but people who are on the property journey with you. Our communication, flexibility and follow-ups are good, because we try to treat everyone the same way that we hope to be treated yourselves. Thanks again for the review.

Glad to hear you're happy with Ian, It's awesome that he's been helpful from day one and even after the purchase. If you ever need assistance or have questions, feel free to reach out. Thanks for sharing your thoughts Gulfern.

Thank you Martin, for your kind words. I'm really pleased to hear that you found the process proactive and that we could help move things along. It's always our aim to keep everything on track and ensure everyone stays in the loop. I appreciate your feedback!

Hello Terence. Thank you for taking the time to review us and sorry to hear that we haven't met your expectation. It would be helpful to know more about your experience and which one of our 20 branches you dealt with as this helps us to better understand your needs and how we can improve your journey with us.Thanks for updating the review Terence. There certainly seems to be an issue either caused by our delay in communicating with our board contractor or the contractor's delay in delivering a service. Not ideal to know that there are also boards not where they should be, but this is most often caused by late-night revelers pulling them up and repositioning them in random locations and then us not knowing where to find them! Definitely room for improvement and one we will look into. Thanks again for sharing the information with us.