Seymours Prestige Homes Staines reviews

★★★★★ 1/5

Trustpilot

Joke for a letting agent

On moving ahead with our decision to rent a property through Seymours, time was of the essence. We found the back office support staff and process to be poor. Calls would go unanswered and promises of callbacks didn’t happen. Approaching a deadline to give notice or renew on our existing tenancy, we couldn’t rely on Seymours and therefore gave in. An appalling company to communicate with. I should have read Trustpilot reviews before going ahead. The negative reviews are absolutely correct.

David · 20 December 2020

★★★★★ 5/5

Trustpilot

Burpham office

Seymours recently sold my house and the entire process took less than 3 months. It was faultless from start to finish. The burpham office work like a family. They are ALL genuine, kind, trustworthy & honest people all of whom I felt comfortable dealing with. Lucky Horsell getting Adam!

Joanna · 2 April 2024

★★★★★ 5/5

Trustpilot

Professional yet friendly service

The team were professional yet friendly and empathic. Very easy to deal with. We liked the fact that all the team came to familiarise themselves with the property and introduce themselves to us. Provided feedback on viewings apart from the odd occasion when unable to obtain this from the client. We felt that they were doing there best for us.

Mollymillar · 17 July 2023

★★★★★ 5/5

Google

Amazing customer service, very good on regular weekly updates, would recommend 100%

Paulina · 3 September 2025

★★★★★ 5/5

Trustpilot

Seymours Horsell are the BEST for buying and selling in Horsell

The staff at Seymours Horsell are amazing. They know the local market very well and are able to price houses appropriately as they are based in the heart of Horsell. They are all friendly, accommodating and pragmatic in their approach to viewings etcThey are very proactive and made my move a more pleasant experience than it could have been.

Claire · 3 August 2023

★★★★★ 1/5

Trustpilot

Worst estate agency I have ever experienced

I have moved between rentals for the best part of 7 years and can honestly say that dealing with Seymours Surbiton & Woking has, on the whole, been the worst renting experience in my life.In our case, they showed little professionalism and seem to have regularly forgotten who the paying customer was. Some examples of the substandard service are as follows:1) Being told 1 working day before the planned and agreed move date that we may not be able to move because results from a gas safety visit hadn't been received yet, despite having 4 weeks prior to arrange for this.2) 3x maintenance issues reported in the FIRST week of the rental still not being fixed 12 months later, (including a mouldy window and a faulty electrical socket). Another window-related maintenance issue raised 4 months before the end of the tenancy which was categorised by a Seymours contractor as a "safety hazard" (due to dangerous, rotting condition of the frame) was not even close to being rectified by the time we left.3) At the end of the tenancy and following 3 weeks and numerous unsuccessful requests, we had to formally serve Seymour's notice to take them to small claims court in order for us to be refunded overpaid rent.4) On check out, the checkout inventory was completed and report no discrepancies or areas of concern compared to the inventory at the check in. However, Seymour's refused to give our deposit back stating that the landlord wanted to make deductions. We tried multiple times to engage in discussion and to this day, have no idea what it was the landlord wanted to claim for because we didn't hear back on any of our attempts to resolve the matter. Again, it took formal action (raising a dispute with TDS) to resolve the matter. On being notified of the formal dispute, they immediately sent us back the full deposit, issuing zero apology or justification for holding our money. I suspect they actually had no ground to keep any of the deposit but were rather 'trying their luck'. This is purely speculation, but this is how it felt to us as customers.TLDR; appalling customer service, terrible property management, favour the landlord over tenants (at least in our experience), zero integrity and total waste of our time.

Dimitri · 2 November 2020

★★★★★ 5/5

Google

Thank you to the team at Staines! Excellent service and communication throughout the sale of our house. We appreciate all of the support and help we received. Would define recommend this estate agent!

Karen · 18 December 2024

★★★★★ 5/5

Trustpilot

Highly recommended

Seymour’s in Ripley have made the process of selling a house through probate so much easier than it could have been. Joe, Ethan and Ben have always been available to answer my many questions. Ethan sold the house quickly and for the asking price. I would highly recommend them to anyone in the area looking to sell a property.

Mrs · 1 August 2023

★★★★★ 1/5

Trustpilot

Nightmare company

Nightmare company. My son has been chasing Seymours Camberley and Woking Deposits for weeks trying to get his security deposit back. They sent him a one line email claiming they were waiting for the landlord, but that’s a lie, the landlord confirmed he told them to return the deposit almost 2 weeks back, but Seymours have ignored even the landlord instructions. Totally unprofessional operation, based on this experience I would never use them.

Anthea · 1 March 2022

★★★★★ 1/5

Trustpilot

A very poor letting agent

We have been repeatedly let down and misled. Several times they have insisted on fees being paid when some digging and checking of correspondence has revealed that we were not liable at all. They would appear almost at random after they relisted the property to conduct visits, on one occasion with absolutely no warning. I would rent from them only if I had no other choice, and I would photograph EVERYTHING, record every conversation, and get everything in writing. The only good thing I had to say is that problems were always fixed quickly, but I have recently discovered this was through a contractor! When we reported problems directly we were promised calls back which never happened. A real shame, as the landlord seemed lovely.

Rob · 21 September 2020

★★★★★ 4/5

Google

Alan was very helpful with our house purchase and I reccomend him

George · 22 June 2023

★★★★★ 5/5

Trustpilot

I found Seymours in Knaphill very good…

I found Seymours in Knaphill very good all round, from negotiating the contract, arranging viewings, down to the sale. I especially appreciated that there were no hidden fees and that the price I paid was for the selling price, as some estate agents slip in market price which is something you need to watch out for.I would definitely recommend Seymours in Knaphill.

Customer · 20 April 2023

★★★★★ 5/5

Trustpilot

I told them my retirement and they…

I told them my retirement and they sorted me out with a diesel heater. When I collected my van the instalation was very professional and tidy. The guys there were very helpful and gave me all the info I needed.

Richard · 21 August 2024

★★★★★ 1/5

Trustpilot

Godalming team is absolutely worthless

Godalming team is absolutely worthless. It takes days to get a response back, if you get any at all. They don't answer their phones, and then when you finally managed to speak with someone a week later you're unable to view or discuss anything current. I'm pretty sure I could hire a 12 year old to do a better job than these people. Based on what I know as a buyer, I would never ever use them as a seller.

John · 6 July 2020

★★★★★ 5/5

Trustpilot

Really put themselves out for you on…

Really put themselves out for you on every level. Best estate agent I’ve ever used in almost 40 years of being a home owner!First lot of buyers let us down but the second one was there within a fortnight. Also buying through them so an all round good experience.

Helen · 28 February 2024

★★★★★ 5/5

Google

We've dealt with Seymours for roughly a month and they've been absolutely fantastic. From the initial viewing with Helen, through the onboarding and all the way to the maintenance/repair work interactions with Jourdan, everything has been handled in a friendly, efficient and professional manner. Highly recommend them for anyone looking to rent.

Duncan · 24 December 2023

★★★★★ 5/5

Google

Helpful and professional throughout. Would highly recommend Mark and his team!

Tanya · 22 June 2023

★★★★★ 5/5

Google

Simon and team were a pleasure to deal with, very professional.

Richard · 22 June 2023

★★★★★ 5/5

Google

Without Alan, we would have lost our sale and quite possibly our purchase. Everything you can think of went wrong, but he kept it all together. If you are in his hands you are well looked after!

Gemma · 22 September 2024

★★★★★ 5/5

Trustpilot

Professional and supportive

The entire team at the Ripley branch of Seymour’s were very professional and supportive throughout the process of seeking my late father cottage. It was a highly challenging market, so it took a very long time to sell. The team were brilliant for the entirety of the contract.

Holly · 1 March 2024

★★★★★ 5/5

Trustpilot

Having spent over a year looking at…

Having spent over a year looking at various properties via various Estate Agents, including Seymours Woking, and failing to find my ideal, I received urgent calls to my landline, mobile, e-mail from a very excited negotiator desperate that I view a property before it was fully marketed, he thought it exactly what I was looking for. It was! Full credit for having accurately judged my taste. It was a tortuously extended buying process but Seymours kept in touch and now I'm happily living in a place that I love. A while after it was time to sell my original house. I was most impressed with the attitude and approach of the Marketing Director who valued my house, he completely understood what I was trying to achieve sale wise and made sensible, useful suggestions. He took some really excellent pictures, got his team working from their lists of people looking for similar properties and it sold on the first day of marketing to the first viewer. Really can't better that! All the team are friendly and involved and certainly for me Seymours have performed to a very high standard in every respect.

LMP · 1 March 2020

★★★★★ 5/5

Trustpilot

The best!

Everyone at Seymours is polite, extremely helpful and efficient. I’m so pleased I chose this independent company, they are a breath of fresh air as their honesty and integrity flies in the face of the poor reputation estate agents have. Thank you Seymours!!

A · 3 June 2024

★★★★★ 5/5

Trustpilot

Lots of viewings, helpful team

Seymours were very active at organising viewings and kept me fully informed. We have accepted an offer that we are happy with and so far the process has gone smoothly. Theres nothing more I would have expected them to have done. I will update when we complete. But happy so far ( and I was quite anxious about the process to start

Rachael · 24 February 2023

★★★★★ 5/5

Trustpilot

A successful sale

Finding a buyer for our property was a challenge for any Estate Agent, but Seymour's achieved plenty of viewings which finally paid off. They always phoned us with feedback after each viewing and we have been extremely happy with their performance.

Sue · 5 July 2024