Trusted Agent profile · Staines
★★★★★
857 reviews across 3 platforms
9-11 High Street, Staines, TW18 4QY
Seymours Prestige Homes's office in Staines, at 9-11 High Street, is rated 4.4 out of 5 across 857 reviews on three platforms, including 256 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Seymours Prestige Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Staines.
The Trusted Agent 2026 results for Seymours Prestige Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Staines office, from every platform, shown as written. First names only.
5/5
TrustpilotSeymours (Camberley)excellent
We used Seymours (Camberley). Oliver and his team handled our sale very professionally. Good communication with the buyer and their solicitor, wise advise to us when things weren't progressing, prompt responses whenever we called. Would use them again.
Thanks for taking the time to review us and the 5*. Great to hear that you would use our services again in the future.
5/5
TrustpilotExtremely helpful team especially…
Extremely helpful team especially Clive, charity and Fiona in the Guildford and working offices.
Hi Sarah. We're proud to have such a dedicated and helpful team, and your feedback is greatly appreciated. It's been our pleasure to share in your journey and If you ever need us again, please don't hesitate to reach out.
1/5
TrustpilotAVOID AT ALL COSTS
If only it gave an option to leave not a single star……Where to even begin with this business. I’m glad to see their most recent review is fitting of my post and I’m only too pleased to carry on where the last post finished.Seymour’s Camberley are a disgusting, shameful representation of an estate agent who repeatedly fell well short of their promise. After taking their advice to market our property a little over two weeks in with no viewings confirmed and no contact until prompted from them we receive an email suggesting we need to reduce the value of our property by £10,000.After querying this we then received an incredibly rude phone call from the office manager. We subsequently parted ways with Seymour’s and were advised only when arriving atthe office that our key had already been put in our letterbox, what a waste of time.Having later checked the letterbox only to discover our keys were not in their and they had no explanation as to why this had occurred, again portraying to us that they are not the business they show themselves to be and one that has left a terribly bitter taste in my mouth.For anyone reading this post please think twice before approaching them as a business and make sure you do investigate using another agent over Seymour’s.
Hi Lauren,Thank you for leaving your review. We are sorry that you feel you've had this experience. I understand that you have spoken to several members of our management team to discuss the events. Unfortunately, although we strive for excellence and to help all clients, however we do also recognise that we are only human and in certain circumstances if we are unable to meet your expectations the only way of moving forward is to part ways for the benefit of everyone involved. We wish you every luck with your property sale in the future.
5/5
GoogleCannot speak too highly about the service we received. Everyone we dealt with showed the same degree of care and professionalism. We were always kept updated with how things were progressing . We had complete confidence in how things were being handled from start to finish. Would have no hesitation in recommending to others and using again ourselves should the need arise.
Dear Roger Thank you for your fantastic review! It has been a privilege and a pleasure to have been able to help with the sale of the property in Thorpe. We hope to be able to assist you again in the future. Our warmest regards Mark
1/5
TrustpilotBiased and unfair, total disregard to the tenants once locked in
Once the tenant is locked in, Seymours show their true face! In a situation of an early move out (3 months before the end of the 12 months contract), they imposed excessively biased conditions to take advantage of the situation for their benefits and the benefits of the Landlord client. In this situation I happen to be a tenant, but I am a professional landlord myself with a portfolio of properties and work with multiple agencies. Fairness to both the landlord and the tenant is key to any decent professional agency. This hasn't been the case so far with Seymours Woking. Add to this they are terribly slow in responding and you get to chase so many times to get a tiny step forward.
Hello Alain, Thank you for taking the time to share your comments. If you would like to get in touch with Helen at the Woking Lettings and Management office, we will be able to explain the reasons and processes that are in place and help you further. helen@seymours-woking.co.uk01483 741300
2/5
TrustpilotExtremely poor service - Camberley Lettings Department
Extremely poor service from the Camberley lettings department. Been chasing about viewing a property and was told I would receive a call back the next day. I’ve rung every day since only to be told that the letting agents are ’all out on viewings’ and that a message would be taken. Again I haven’t heard anything. They are now not answering the phone or replying to emails.
Hi Chloe, Thanks for taking the time to share your experience. Sorry to hear that it's not been to your satisfaction and it's definitely below our service standards. Apologies.
1/5
TrustpilotLetting with Seymour's a landlords point of view
As landlords Seymour's managed our property for 30 months.Initially we were with Seymour's of Blackwater when they closed their lettings department we were moved to Woking with no consultation and very poor communication.We were promised one point of contact but on moving to Woking we had to deal with several members of staff e.g. one for repairs, another for check in, yet another for check out, none of which was explained to us! These internal departments did not communicate with each other and we spent endless hours making telephone calls and sending emails.Living in another country was difficult enough but for any issues we had to constantly chase them. We as landlords wanted to make sure that the tenants had a comfortable and safe place to live, therefore we acted on any issues as soon as we were notified. However Seymour's would take days to respond and send out repair men, making the tenants believe we were at fault.As an letting agency they are unresponsive, unprofessional and not interested in either tenants or landlords.The only thing they are interested in as their fee.We always felt they were working against us not for us. At the end of our contract they retained part of our deposit for fees we had already paid at their instruction. Do not use this agency find someone else.
Hi Khym, thanks for leaving your comments, they are constructive and very important to us. Certainly over the last 18 months of restrictions, some circumstances have been extremely testing. Your comments will be shared and used to help improve services and to also help prepare the future in the event of a similar situation occurring again. Keep well & kind regards.
1/5
TrustpilotI am so disappointed firstly not stated…
I am so disappointed firstly not stated in promotional brochure or even when visiting a potential home about a property having a cess pool.Then after leaving a message no one had the descency to return my messages.obviously they did receive my message as within mins thé property was back on for sale.Lack professionalism and customer care.minus 1 star
Hello Rob. Apologies for any oversight and of course for not getting back to your message promptly. We're looking into it and will ensure better communication in the future. We value your feedback and are here to address any concerns you may have.
5/5
TrustpilotVince and team made the experience…
Vince and team made the experience incredibly smooth, with everyone achieving the desired outcome. Highly recommend the Seymours West Byfleet team.
Thanks for leaving such kind comments about the West Byfleet team
5/5
GoogleSeymours Staines-upon-Thames particularly Mark and Billy have made the process of Selling our family home less stressful than we thought. Very professional yet friendly and informative. Highly recommended.
Dear Jane Thank you for your lovely review. Billy and I look forward to assisting you and the family further throughout this transaction. Kind regards Mark
5/5
TrustpilotLightwater Office
The team at the Lightwater office kept us informed through the initial stages and subsequent viewings. They achieved a lot of viewings in a short period. Krisy Ehret our client relationship manager once offer accepted was outstanding in her support.
Thanks for leaving your feedback, it’s great to hear you felt well-informed and that we managed to arrange so many viewings quickly.I’m really glad Krisy was such a help once the offer was accepted. I’ll be sure to pass your comments on to her, she’ll be chuffed to hear it.If there’s anything else I can help with, just let me know.
1/5
TrustpilotDisgusting property - bunch of extortionists.
Both Seymour’s and the landlord didn’t maintain the property when my partner and I lived here. Damp/mould issues...constant water leaks into the property...never got addressed...rat/mice infestation the landlord refused to do anything about.Has to write a letter to the council - the council gave them a notice to complete all works within 6 weeks. They didn’t do it . The council didn’t offer any more solutions either. Now I’ve left the property the landlord has the audacity to try and extort money from my deposit. For damage that I haven’t caused.Disgusting .Long story short if you want a decent experience/customer service /to live in a property that is in line with the human ha oration act 2008 don’t use Seymour’s and don’t rent 47 courtenay road unless you want serious health consequences.
Hi Joseph, thank you for taking the time to provide another review. All of your reviews to date have been taken extremely seriously and used constructively. May we take this opportunity to wish you well for the future and best wishes in your new home.
5/5
TrustpilotGreat service
The team in Ripley were outstanding, always responding quickly and efficiently to our problems and requests.
Thanks so much for the review Kevin. It's been a pleasure to share in your property journey as always.
5/5
TrustpilotA relaxed purchase
The experience from viewing to completion was very relaxed, they assisted with the negotiation and all my questions were answered quickly. A sale by beneficiaries can be difficult but it was clear thy had an excellent rapport with the vendor. Being new to the area all their recommendations were very helpful which help with a very speedy completion. Definitely a five star experience
We live just around the corner so we know the area well, best places to eat, drink, exercise and learn. We're also not too bad when it comes to helping people move! Thanks for the review Roger.
5/5
GoogleThis was the second house sold through Seymours both times very helpful and efficient.
Dear Julian Thank you for your 5* review! We appreciate your business both times and wish you every happiness in your new home. Kind regards Mar & Helen D'Costa
5/5
GoogleWe have recently completed an apartment scheme in Staines and have worked closely with Seymours as our selling agent over the past 12 months. Without exception the Seymours team have delivered expert advice with honesty and transparency, carefully managing each purchasers journey with integrity and understanding. In summary, a class agent that I would have no hesitation in recommending.
Dear Nigel Thank you for your kind and constructive review. Seymours Staines & our Land & New Homes team have enjoyed working with you on Vicarage Court which is an exciting and bespoke development. We hope to work with you on another scheme in the future. Kind regards Mark D'Costa
4/5
GoogleWe recently bought our house through Seymour's. Alan was thorough and helped us push the sale through.
Dear Joni Thank you for your review. Alan is an extremely valued member of our team. We wish you every happiness in your new home. Kind regards Mark D'Costa
1/5
TrustpilotAvoid Seymours at all costs
Avoid Seymours at all costs. They are quick enough to take your money and then cling onto it when you move out. We moved into our property in October 2020 and had nothing but problems. Problem after problem, no hot water, no bath plug, a shower curtain where the pole fell down every time you got in, blocked drains, broken windows, no heating, no lights in bathroom, no extractor fan and the list goes on. We moved out 2 weeks ago and still awaiting our deposit. They have gone round and said we are liable and will be charged for things that were already there. It’s funny how Seymour’s do the check in report so they don’t note anything down, whereas the checkout report is done by an external company. Why’s that? Oh to find any reason to not give us our deposit back. We moved out because our windows never worked when we moved in. I reported the problem early March stating the windows do not open and we moved out last week of September and still had no indication what was going on with the windows. We have a 1 year old child and to live in a flat where the windows didn’t open was not on. Not only was this illegal as was deemed a fire escape from the fire service, we were not offered any air con units or any fans. The landlord accepted a 25% reduction in rent but what’s that when we were living in a sweat box. A few of our neighbours didn’t have anything nice to say about Seymour’s and I totally see why. I will never ever rent or buy through Seymour’s and I wish I listened to the reviews before we went with Seymour’s.
Hello Lauren, thank you for taking the time to review our services, we take all negative reviews extremely seriously and request that you contact Helen on 01483 741300 or helen@seymours-woking.co.uk. Thank you.
5/5
TrustpilotBrilliant service from beginning to…
Brilliant service from beginning to end. Ben valued the property within one day of call. Marketing material was impressive and very professionally produced. Property sold at very good price within 4 days. Josh took over from there. He liaised directly with the local solicitor acting on our behalf. He kept in constant contact and kept all parties on board throughout. He accompanied all viewings, as we were unable to be there. He even stepped in and oversaw the house clearance when the company arrived early and we were "parked" on the M25.Superb service. Ultra efficient and totally professional.Great company.
Hi John, what a wonderful review, thank you taking the time to write it as well as the 5*s. Keep well.
1/5
FacebookCitizen Advice Bureau and Solicitor have been absolutely brilliant in dealing with this company and scam. I placed a holding deposit for a flat and explained I had no credit. Following a prompt push to transfer the funds I was left out of pocket and told my credit prevented me from having the property and the deposit would be kept. I have read similar instances of this happen with this company and it’s a quick way to take money from people and then not reply to emails. I am still waiting on response and my money back but luckily there are good organisations to deal with companies like this.
5/5
GoogleAlthough I didn't buy my property through seymours in staines I found them very professional especially Gary he was very honest and always got back to me.
Dear Alfie Thank you for your kind words. We are sorry we couldn't find your dream home but happy that you have found one all the same. Good luck!
5/5
TrustpilotWhole team worked to see things through.
Phone always answered promptly by someone who knew what was going on. Felt that the whole team was trying to help things through. Once they'd got the sale, having Sandra, the client relationship manager, to make sure everything completed was a huge help.
Thank you, Brigid, for your kind words. We're really pleased to hear that you felt supported by the whole team and that Sandra was able to help ensure everything completed smoothly. Your feedback means a lot to us.
5/5
TrustpilotThank You Seymours
Fab team at Seymours, super helpful. Our property fell through due to problems with the buyers. Seymours surpassed our expectations and had another buyer in place and able to proceed within the week. Amazing service, very professional and helped us all the way throughout the process and kept all the plates spinning on our behalf to ensure we completed on schedule. We can't thank the team enough, without them we certainly would not have been able to move home. We would (and have) highly recommend Seymours to anyone wishing to buy or sell their property.
Hi Mark,Really pleased that the Seymours team could help you and that all went well. We thrive on recommendations and appreciate your comments. Take care.
5/5
TrustpilotHighly recommended
My experience with Seymour’s has been great from my first contact with them. The team worked hard to get potential buyers through the door which led to finding a buyer.They continue to keep in touch through the selling process to ensure that all goes as smoothly as possible.I highly recommend them.
Thanks for the recommendation Susan and thanks for using us, it's been a pleasure to help.
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Yes. In The Trusted Agent 2026 awards: Seymours Prestige Homes, Staines won Platinum.
Tell us what you need and we'll put you in touch. Seymours Prestige Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Staines.
