Seymours Prestige Homes Staines reviews

★★★★★ 5/5

Trustpilot

Excellent, Professional Service

I bought and sold my property in Guildford from Seymour's, with a 20 year gap in between! They gave me a realistic valuation and I subsequently accepted a fair offer. The management and staff were great; I received a weekly update and they acted with urgency on my queries and instructions. The office is in a convenient location in the centre of Guildford. Highly recommended.

Matthew · 22 March 2024

★★★★★ 1/5

Trustpilot

Wideboys and badly organized…

I found Seymours to be badly organized with endless mistakes, information lost, billing mistakes and staff with a bad attitude etc but worst of all is that I came to feel the people I was dealing with there were completely dishonest and fitted the untrustworthy "Estate Agent" stereotype exactly. Once you have been overcharged, misled, lied to then fobbed off by a wide boy "Director" who lies through his teeth and has a smart-alec answer for everything you come to realize what you are dealing with and that you have made a very serious mistake putting your trust in these people. It is a horrible realization. Wouldn't ever deal with these people again.

Pat · 4 March 2023

★★★★★ 5/5

Google

Seymour’s were absolutely fantastic, could not fault their customer service. My partner and I had the pleasure of dealing with Gary, Alan and Billy at Seymour’s Staines, they were all brilliant. Thank you for helping us buy our first home! We hope to be using you again for future purchases.

Eleanor · 1 December 2024

★★★★★ 5/5

Trustpilot

I had no idea Estate Agents did so…

I had no idea Estate Agents did so much!We have just completed the sale of our property through Seymours in Knaphill and were very pleased with the excellent service they offered throughout the process.We honestly had no idea how much agents have to do to keep the chain together. They were the communication hub between us and our buyers and the buyers solicitor and everyone we dealt with was efficient and helpful and kept their eye on the exchange and completion dates the whole time.Thank you Seymours. We highly recommend!

Annie · 22 February 2023

★★★★★ 5/5

Trustpilot

I am a seller

I am a seller. I have just exchanged on a rather stressful sale. Amy Sandys of the Woking branch has been a real star in ensuring the solicitors were prompt and 'on the ball'. I am confident that this particular deal would not have gone through without Amy's persistence and attention to detail.

Fl · 10 October 2024

★★★★★ 5/5

Google

The best estate agent in Staines-upon-Thames, highly recommended!

Jeong · 16 February 2026

★★★★★ 5/5

Trustpilot

I stared trying couldn’t have asked fr better serviceto sell my property…

I stared trying to sell my property with another agent - it was over priced and nothing happened.I went to Seymour’s, who gave me a more realistic valuation and good advice when the property still didn’t sell.Throughout the lengthy process of viewings and negotiation, the staff were proactive and kept me informed at all stages.

Tina · 1 September 2024

★★★★★ 5/5

Trustpilot

Successful sale

I bought my house through Seymours and chose them when I came to sell it. I like the staff and although it took a while to get an offer I think it was due to unfortunate circumstances, i.e. 3 other people decided to sell their houses after mine went on the market.

KMP · 15 October 2024

★★★★★ 5/5

Google

Alan was amazing in the sale of our house! Cannot fault his service! If he said he would call back he would! Thank you so much Alan

Young · 22 June 2023

★★★★★ 5/5

Google

We used this firm to sell our house in Staines. Very helpful and professional team, Sahil, Gary and Mark were all really fantastic. Would definitely recommend !

Julia · 22 June 2023

★★★★★ 5/5

Trustpilot

Stress free, yes, really

From a quite confusing beginning the end result of my buying a property is solely due to the help and diligence of the crew at Seymours, from salesman, mortgage broker and now customer care manager they have made what is reputably one of the most stressful things one can do to actually a very stress free experience, and for that I am eternally grateful

Toby · 8 March 2024

★★★★★ 5/5

Trustpilot

Tom has been great!!!

Tom has been great! Professional and super efficient! It’s been an absolute pleasure! I would recommend Seymours everyday of the week and twice on Sundays!

Liezel · 1 August 2023

★★★★★ 1/5

Trustpilot

Mislead me about a property, then mislead me about exiting the tenancy.

An agent with the Guildford branch mislead me about the accessibility of an apartment, telling me that the clearly visible lift in the stairwell should be working by the time I moved in. I found out two weeks into the tenancy that there were never any plans to fix it whatsoever. I contacted them immediately about the mistake and said I wanted to have the contract cancelled, and they ignored me for a full month. After one month and a follow-up email, they said they would allow an early termination but would force me to pay the landlord's fees in relisting the apartment + rent for the month I spent waiting on them. I said this was unacceptable, and they came back several weeks later saying they would sign a surrender agreement on my chosen date, now requiring me to pay 2 months of rent, only to walk that offer back a few days later and try to add a confidentiality clause preventing me from ever mentioning that this had happened. I said I wasn't comfortable doing that (and you have to wonder how many people have been bullied out of speaking publicly about experiences like this one), but gave them a date on which I would be vacating the property regardless of outcome - since I had already planned to move into a new apartment on that date, given their earlier communication.They booked a checkout process, tried to book a viewing, then cancelled their own checkout process and are now claiming I would only be refunded any rent paid up to the date the landlord agrees to sign the surrender agreement, which is likely to be at minimum 3 months of rent for the privilege of being stuck in an inaccessible apartment and waiting for them to respond to my emails.The PR team who monitor feedback on this website respond pretty quickly to poor reviews, but the agents who deal with your issues will not. Consistently terrible organisation, improperly trained staff, and no respect for their tenants. Renting from Seymours was an extremely expensive mistake.

Daniel · 27 November 2024

★★★★★ 5/5

Google

They have a great team at Seymours from the initial valuation, viewings, offers and progression through to completion day, they were friendly, kept me up to date, and as D-day got closer, they also kept me sane! It was not a smooth transaction due to issues within the chain but I'm glad I had Seymours along for the very long drawn out ride! Thank you all.. Alan, Mark, Gary, Tamsin, Sahil & Billy :0)

Dawn · 22 June 2023

★★★★★ 5/5

Google

Gary, Reece, and Alan all are very professional and made our sale go through with ease. Best estate agents I've dealt with.

K · 2 October 2025

★★★★★ 5/5

Trustpilot

Ben sold our house within days and was…

Ben sold our house within days and was exceptional at communicating with us. Also had a great, efficient experience with Brett and Maxine working towards exchange and completion.

Kimberly · 28 July 2025

★★★★★ 5/5

Google

We had a wonderful experience dealing with Mark and his staff. They put in a lot of effort to make sure that we acquired the home of our dreams, and we can't thank them enough. Would recommend them wholeheartedly and without reservation to anybody looking to purchase or sell a home! I cannot thank you enough, and I am certain that this will not be the last time we interact with you!

Jhonny · 27 July 2023

★★★★★ 5/5

Trustpilot

Charity Holden was very helpful and…

Charity Holden was very helpful and professional and gave excellent advice. We received an offer within 2 days of the property going on the market and completion within 3 months

Mr · 13 December 2024

★★★★★ 5/5

Google

Seymour’s estate agents have gone far and beyond to help us. I’d RECOMMEND 💯 Clearly the BEST in Staines upon Thames by far. Believe me all the other estate agents local are not worth dealing with. SEYMOURS THANK YOU SO MUCH KIRSTY, HELEN and REECE absolutely FANTASTIC 🤩🤩🤩 Thanks again from julie and Simon

Julie · 10 August 2024

★★★★★ 5/5

Trustpilot

The team at Seymours in Horsell are extremely professional

The team at Seymours in Horsell are very professional and provided excellent service from start to finish when selling a house. It was a probate sale and was not straightforward but the team provided excellent advice throughout and were very good at keeping us updated at every stage of the sales process.

Gordon · 11 September 2024

★★★★★ 5/5

Trustpilot

Great Estate Agents

Great Estate Agents. Highly recommend. Special thanks to Chris and the team for all their hard work, professionalism, invaluable help and good humour in getting our house purchase over the line. Cary and David

JD · 19 August 2022

★★★★★ 5/5

Google

Mark had been instrumental in getting our purchase completed in a timely manner. He never hesitated to go the extra mile to sort out communication issues between conveyancers so that the purchase would go through smoothly and towards a specific completion date, which was really tight. Kudos to his level of professionalism and the high level of transparency in his communication (which is essential in getting things moving)! We would highly recommend Seymours.

Matthew · 22 June 2023

★★★★★ 5/5

Trustpilot

Adele from start to finish has been a…

Adele from start to finish has been a pleasure to work with. Adele kept me updated and always got back to me which to myself is very important.

Grant · 21 March 2023

★★★★★ 5/5

Google

Amazing business that go above and beyond to support the Staines upon Thames area, local to the branch. The employees have always been contactable and helpful.

Jonnysartin · 10 August 2025