Trusted Agent profile · Staines
★★★★★
858 reviews across 3 platforms
9-11 High Street, Staines, TW18 4QY
Seymours Prestige Homes's office in Staines, at 9-11 High Street, is rated 4.4 out of 5 across 858 reviews on three platforms, including 256 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Seymours Prestige Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Staines.
The Trusted Agent 2026 results for Seymours Prestige Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Staines office, from every platform, shown as written. First names only.
5/5
TrustpilotBrought us home.
Fantastic service from Stewart and the team helping sell our house and move back to the village we wanted. Through the choppy market of the last 18 months they found us our forever home.
How could anyone not love that saying "our forever home". This is when you know it's more than just a house and its more than just a journey. Thanks for using us Gareth and its been our pleasure to share the experience with you.
5/5
TrustpilotVery professional from initial visit would highly recommend
Very professional from initial visit. Communication excellent always given 24 hours notice for viewings. We would like to say a special thank you to Alan for pushing the last few stages through.
It's been a pleasure to work with you Janice and thanks for the review not to mention the five stars.
5/5
TrustpilotA five star service from Jenny
A five star service from Jenny, Sam and the team at Seymours in Surbiton. I would not hesitate to recommend this professional and friendly estate agent
Thanks Paul, we love living and working in Surbiton and its great to be able to help people move around the area who love it as much as we do.
5/5
TrustpilotSeymour’s have been great
Seymour’s have been very patient with us as we have touched base every few years to check out the local market. On finally finding a house we loved they helped sell our house within two days at asking price. Super friendly, easy to chat to and nice that they are local and know the area very well.
Thanks Kate. We've been in West Byfleet for 30 years or so and really feel a part of the neighborhood. Thanks for using us and if we can help with anything else, just shout!
2/5
GoogleVery disappointing experience with this agent 1. The council tax band information was deliberately removed from the brochure we received, leaving only the EPC rating visible. …
Dear Funny MudP, I am very sorry to read your review, especially as all of our listings on the property portals detail both the EPC ratings and Council Tax Bands. I cannot find any record of you on our system, so please do contact me directly so that I can investigate further. Kind regards, Helen D'Costa
5/5
GoogleThis is the second time we’ve used Seymours Lettings after they came highly recommended by a friend, and I’ve been nothing but impressed with the team. …
Thank you so much for your kind words - it's always a pleasure to work with you and we look forward to doing so for many years to come! Kind regards, Helen.
5/5
TrustpilotQuick smooth sale
Simon and the team were very friendly and professional throughout. I received regular updates on the sale of the house which went through smoothly and quickly. I would definitely recommend using Seymours.
There's only one thing we can ever hope for and that's a recommendation. It's been great working with you Vicki, thanks for the review and the five stars.
5/5
TrustpilotGreat experience with the sale of 2…
Great experience with the sale of 2 properties this year. Both were completed quickly with good efficient buyers.
Thank you for your review, Anna. I'm pleased to hear that the sale of both properties went smoothly and efficiently. It's been a pleasure to help, and always feel free to pop in and say hello.
5/5
TrustpilotFriendly, hard working estate agent
Seymours Knaphill have been excellent. Staff were friendly and supportive at all times. They achieved a quick sale and then worked tirelessly to keep viewings going after the first sale fell through, so it wasn't long before we had a second offer.Seymours have a dedicated 'back room' team, which means that the agents can focus on the task of getting your property sold. This works very well.
Thank you so much for your kind words. It's great to know that our dedicated 'back room' team made a difference, allowing our agents to focus on selling your property efficiently, and we appreciate your recognition of our efforts. Thank you for choosing Seymours!
2/5
TrustpilotCould have been less stressful
Buying and selling properties is undoubtedly stressful. I found the initial meeting very friendly and positive. In retrospect, I think the price set was too high and I should have improved the bungalow before putting it on the market. I think the fact ‘it needed a lot of work’ led to loss of potential buyers and the drop in price needed to sell 7/8 months later was much greater than the amount of money required to upgrade. I guess we all hoped for a quick sale.Seymour’s undoubtedly worked hard to show many potential buyers the property for which I’m grateful.Once a buyer’s offer had been accepted there were many queries and I was not reassured that as a result of further surveys etc that the buyer was committed until out of the blue they wanted to complete the sale within the week. Exchange or completion dates hadn’t been discussed. Maybe a solicitor issue.However I felt forced to accept an early completion date which made things very difficult to arrange clearing and cleaning of the house and garden.We managed to do this working around the clock and I handed the keys in to Seymours and was met with frankly a disappointingly under whelming response. I thought estate agents usually made completion date a special occasion with flowers etc for the parties concerned! Clearly I am out of date.
Thanks for the review Alison. Whilst we try to make every property journey as pleasurable as possible, there are always bumps in the road, many of which are out of our control. Nonetheless, every completion is a success despite how hard it may have been to get there and that alone should be a celebration for all parties. Without such reviews we would never know the areas we need to improve on, so again, thank you for sharing with us, and we apologise for the disappointing completion.
5/5
GoogleSeymour's in Staines is a great place to find a property. I am currently looking for a property and dealing with Sahil Sharma. He is very friendly, responds very quickly, and has handled everything very efficiently. I strongly recommend Seymour's in Staines and Sahil Sharma.
Dear Madhusudan Thank you for your positive review. Sahil is a huge asset to the team at Seymours and we look forward to finding you your dream home soon! Kind regards Mark
5/5
TrustpilotWould 100% recommend
Fantastic experience start to finish. 3 months from viewing to completion thanks to fast acting staff which surpassed all expectations. Incredibly helpful and quick with emails - responding to all of my (many, and potentially silly) questions as a first time buyer. Constantly checking in to make sure everything was going smoothly, and following up quickly on enquiries.
Thanks HN, we appreciate your trust in us and are so happy that everything went smoothly from start to finish. If you ever need any assistance in the future, don’t hesitate to get in touch!
5/5
GoogleHaving recently used Seymours to sell my mother's home I can honestly highly recommend them. Their professionalism is second to non, from meeting Billy at the valuation to Alan seeing us through to completion, they never lost focus on driving the sale & keeping me informed of progress! Even my solicitor commended them on their communication!0
Good morning Mark Thank you for your kind review. We are so pleased to have been able to help with the sale of your mum's home. Thank you for placing your trust in us. Kind regards Mark & Helen D'Costa
5/5
TrustpilotBlackwater - Aiden
I worked with Aiden, he was extremely professional and very easy to talk with. He got the house sold in a very quick manner. My recommendations are for Seymour’s. Great communication and very professional. Thank you!
Hi David. Aiden's a valued member of the team, lives locally and loves the Blackwater community. Great to read your comments and thanks for taking the time to review, it means a great deal to us.
5/5
TrustpilotWe used Seymour’s camberley to sell and…
We used Seymour’s camberley to sell and we couldn’t recommend them enough, they were there every step of the way to help get our sale through, even when things became difficult as they inevitably do Harley was there to help and resolve any problems.We cant thank Seymour’s enough !
Hi Mark, thanks so much for taking the time to review our services. Pleased to hear that it all went well for you. Keep well.
1/5
TrustpilotDeceived by Seymours to proceed with purchase
Seymours tricked us with the completion date for purchasing a property, never-ending chains, etc. When we were about to pull out due to delays, they told us we would be able to store our belongings at the new property's garage the day before completion. The person who said to have arranged this (I have it written on emails) is now on annual leave and we've found ourselves stuck in the street with our belongings. No words to describe the unprofessionalism, let alone the integrity of these Seymours people.
Sorry to hear this and the inconvenience and frustration you have experienced with us. Your feedback is invaluable to us, and we take your concerns very seriously.We understand the gravity of the miscommunication and the resulting challenges you have faced, particularly with regards to the completion date and the arrangement for storing your belongings. It is our utmost priority to ensure a smooth and transparent process for all.We are actively investigating this matter, including the miscommunication regarding the storage of your belongings. While the responsible person is currently on annual leave. Your experience is certainly not reflective of the level of professionalism and integrity that we aspire to uphold. Please know that we genuinely value your feedback and thank you for bringing this to our attention.
5/5
TrustpilotSeymours in Haslemere have been second to none...
Seymours in Haslemere have done a brilliant job in not only marketing my home and securing a good buyer at a fair market price, but also in representing me in the purchase of my next home. Joss, Lily, Paige and Louis have been my contacts throughout and they've all been top notch. I'd highly recommend this business if you are looking at your options when selling or buying a property. It is also worth mentioning that my sale/purchase process was achieved in a very challenging market in mid-2023 with constant changes in interest rates and the havoc that created for buyers and sellers. Seymours kept the show on the road and focused on the task in hand despite the challenges. I'm very happy with my choice of estate agent and I'd highly recommend this team.
Thanks so much Theresa for lovely review. We can't ask for any better than to be recommended.
2/5
TrustpilotNot the best experience
Seymours are well known in Woking and they gave a very competitive fee and price so we opted for them. They were aggressive at getting people through the door as their main tactic. Meant we had a lot of viewings which was good but we didn't have any offers early on. Had to cut prices a couple of times, and then they released a similar property a few weeks later which really put us on the back foot. Felt they had overpriced us from the off. All good getting people through the door, but felt that it was a numbers game more than anything and we had bad luck too. When we did finally get an offer, it was lower than hoped (almost 15% lower than the first quoted - to be clear, the market was trending downards too). We had been waiting a while so we accepted only to find the buyer raising issue after issue. Not sure how the property was pushed to the potential buyer but Iit got too much as they asked for discount after discount, so we decided to pull it from them and moved to another estate agent in the area. We sold through them within 6 months. Other people seem to have a good experience with Seymours Woking, but ours wasn't the best
Thank you for your candid feedback, Mike. Reviews like yours hold immense value as they provide us with the means to consistently evaluate our services and pinpoint areas that warrant improvement. Pricing is a nuanced matter, often contingent on a multitude of variables, heavily influenced by the depth of knowledge and experience involved. Typically, if an asking price is disproportionately high in comparison to alternatives, it can severely impede the generation of prospective viewings.In instances where we do facilitate viewings, it remains paramount for us to attentively absorb the feedback offered. This allows us to enact pertinent adjustments, spanning from recommendations regarding interior design, decor, landscaping, our marketing strategies, and naturally, the pricing itself. Furthermore, fluctuations in market confidence or shifts in interest rates can introduce an element of stress, affecting not only the seller but also the buyer and us as agents.Our commitment is unwavering in striving to ensure that every individual's property journey with us is characterised by minimal stress. Regrettably, this experience has not reached the 100% satisfaction mark for you this time.
5/5
TrustpilotFantastic customer service and end results
James and Anna along with the team were fantastic with supporting us to find a home that suited us and met our needs, not just in terms of cost but also size, space and future growth. They took the time to listen, take notes and actually spend quality time with us to understand what we are after which has put us in such a better place. If ever we move again, we'll be calling seymours in Addlestone.
Thank you for your wonderful feedback Ghulam. We're thrilled to hear that James, Anna, and the rest of the Addlestone team helped you find a property that truly suits your needs. Now the fun bit starts, so enjoy making it your home and thanks for sharing the journey with us.
5/5
TrustpilotKudos to the team at Knaphill
Kudos to the team at Knaphill and Woking. Appreciate it. Recommended.Well structured and mannered dealings and communication. Posses ownership of the house hunt. Appreciable support in finding homes and suggesting available ones understanding what client is looking for.Readily reachable via email/ phone.Certain issue i found is some comments made in viewing are not true. Certain confirmations are made by assuming (may be this is person specific). So do confirm any such comments via mail and keep that as evidence in black&white so can vouch if any discrepancy later.Other than that haven't got any concerns or bad vibe with the team or the POC i was working with. Seymours was patient with the processing and did helped me on all my queries and handled well all the transactions with the sellers and conveyance.
What a wonderful review Atul, honest with praise as well as some areas for us to improve on. Such reviews are so important to us as they enable us to strive to be better. We aim to share in your property journey as this makes the whole experience a more pleasurable one. We have a saying in Knaphill - "we don't sell houses, we move people". Thanks for taking the time to review us, it's very much appreciated.
2/5
TrustpilotPoor communication
Poor communication. Emails not responded to. Most times an automated message says they can't take your call. A lack of updates regarding buying. They need to up their game or loose customers.
Thank you for taking the time to share your feedback, and we're really sorry to hear about your experience. This isn’t the level of service we aim to deliver. To help us investigate this properly and ensure we follow up with the right team, could you please let us know which Seymours office you’ve been in contact with? We’d really like the opportunity to look into this further and put things right.
5/5
GoogleSeymours did a great job on our recent house sale. They kept us updated throughout and were very courteous and professional.
Dear Sue Thank you for your kind review. We are pleased to have been able to help you sell the family home and thank you for placing your trust in Seymours. We wish … More
5/5
TrustpilotSeymour’s was so helpful especially…
Seymour’s was so helpful especially Kirsty.she communicated with every step of the way.
Thank you, Kim. We're pleased to hear that Kirsty was so helpful and kept you informed throughout the process. We appreciate your feedback!
5/5
GoogleSeymours in Staines are wonderful and are really focused on not only helping you find your dream home but on helping within the community. They recently supported Ashford Cricket Club with donating prizes for a quiz night, supporting our fundraising towards an electronic scoreboard. If you are looking to sell or buy within the area, please be sure to check Seymours out.
Dear Bethan Thank you for your lovely review! We hope the quiz night was a huge success. Cricket is a sport that is close to our hearts and we look forward to helping you achieve your target for the new electronic scoreboard. Kind regards Mark & Helen D'Costa
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Seymours Prestige Homes, Staines won Platinum.
Tell us what you need and we'll put you in touch. Seymours Prestige Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Staines.
