Trusted Agent profile · Staines
★★★★★
215 reviews across 2 platforms
127a High Street, Staines, TW18 4PD
Gregory Brown's office in Staines, at 127a High Street, is rated 4.4 out of 5 across 215 reviews on two platforms, including 214 Google reviews rated 4.5.
Every review we hold for the Staines office, from every platform, shown as written. First names only.
5/5
GoogleGB made the whole process of selling my home significantly easier. Tom and his team were committed, professional and helpful throughout and I’d have no hesitation in recommending them to anyone in need of their services.
Thanks Alex, really appreciate your review! Hope you are enjoying the new home!
5/5
GoogleSelling a house from Australia could have been such a headache! Tom Elliott made it so easy for us. Constantly keeping us posted with the progress of our sale and ultimately getting the best price for our house was always his goal. I would highly recommend using Gregory Brown!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Sue, Really appreciate the positive review! Hope you're keeping well!
5/5
GoogleAn emotional sale of my parent's house that , apart from a few nervous days at the end, went very smoothly. The staff at Gregory Brown's Staines were friendly, approachable, professional and efficient. The senior members of staff were experienced and knowledgeable about the area and as such gave sensible advice about asking price. I am happy to recommend.
5/5
GoogleJust completed, over the moon! Thank you Tom, Will, Frank Alfie for everything!
Thanks Melanie, it was a real pleasure dealing with you!
5/5
GoogleI had the most fantastic service from this agency. I found everyone with whom I came in contact to be professional, helpful and friendly. I was particularly impressed by, and grateful for, the speed with which they secured another buyer when the first one dropped out, thereby enabling me not to lose the house I wanted to buy. Offering advice when I asked for it, calming my stress, and working behind the scenes to progress the whole process - just excellent service throughout!
Thanks Sarah, Really appreciate your comments... hope you are enjoying your new home!
5/5
GoogleWhen we were trying to buy our first house, we viewed a few properties with Alfie. In the end, we decided to buy in London instead, but just wanted to leave a review about how professional and friendly he was during the process. Thanks Alfie!
5/5
GoogleTom was everything I needed in an estate agent representing my house sale - always available, honest, timely and approachable. Highly recommended.
5/5
GoogleI was looking for an apartment and got in contact with Alfie from Gregory Brown, he extended tremendous support in the process and as a newcomer to UK it was absolutely wonderful to have a support from Alfie and the entire team at Gregory Brown. I actually recommended them to some of my colleagues as well. Was a wonderful experience with them and would recommend Gregory Brown any day!
Thanks Pasan, really glad to hear of your positive interaction with the company... I have passed on your comments to Alfie.. Wishing you all the best in your new home!
5/5
GoogleWe would recommend Tom, Will and the team. We had a complex selling situation and the team remained professional, patient and helpful throughout the process providing regular updates at every stage. We would use them again.
5/5
GoogleWe have enjoyed a friendly, professional and responsive service from start to finish with Will, Tom and the team at Gregory Brown's Staines branch. We, in the end, had a number of complicating factors to throw at them (!) - not least of which was our tight deadline owing to a new job start date far outside the area - but nothing fazed them and they have been very supportive and pro-active in ensuring that our sale progressed as quickly as possible, regularly chasing solicitors on our behalf and pursuing matters to enable us to make important decisions about how to proceed when we found ourselves in the position of having to withdraw from our purchase just 2-3 weeks before Christmas. We would gladly recommend their honest, straight-talking approach and effective sales strategy to anyone looking to sell their property.
5/5
GoogleI would highly recommend GB! They have been very helpful from the start during our journey of finding the perfect house. They listened to exactly what specifics we were looking for in terms of finding a house and made great suggestions. Viewings were very easy to book and they managed to always accommodate them around our work schedules. As first time buyers, the process of buying our first house has been made so much easier and quicker due to the help of GB. In particular, Tom and William have been so helpful, from explaining each step in detail of what seemed like a daunting process to us, to pushing both parties to get things done, to the very final stages. They respond back to you almost immediately and keep you well updated! They’ve been wonderful and I would definitely use them again if buying/selling a property!
5/5
GoogleJust bought our house thru GB and Tom & Will were just fab! They were really proactive and followed the sale all the way thru to the end and were very supportive of my being stressed! Very happy to recommend them.
Thanks Kathryn, hope the physical move wasn't too painful in the end! Glad it all went through successfully for you! All the best.
5/5
GoogleTom and the team were excellent throughout the process. We are so grateful for the assistance and will certainly be recommending Gregory Brown to anyone we know looking for a fantastic real estate agent.
5/5
GoogleOver the past 6 years, Tom and the team at Gregory Brown have provided an excellent sales and letting service . I have found everyone to be highly responsive to emails and telephone calls and being overseas, that is of upmost importance . I have found their professional advice and market insights most valuable when securing tenants. They provide an end to end service in a tenancy and letting arrangements that provide total assurance to a landlord; from getting the right tenant , to quality decoration and maintenance via trusted trade persons and during the tenancy, checks that property is being taken care of and matters that arise dealt with promptly. Excellent service
5/5
GoogleOllie was fantastic at doing our viewings and had all the information he needed to quickly sell our property. Tom was great and always on the ball after the sale and was quick to pick up on things that needed to be sorted out. Even when both solicitors seemed to be waiting for a response from each other between Tom and myself we got things rolling again. All the team at Gregory Browns were great and would use them again.
5/5
GoogleGregory Brown helped us buy our first home. The service provided by them was excellent. They never had any issues in arranging viewings and answering hundreds of questions\requests that we had. They even arranged many repeat views of the property in very short notice without any issues. They always treated us with a big smile. They chased our solicitors and vendors solicitor many times to make sure everything was progressing smoothly. It was pleasure dealing with Gregory Brown, especially Ollie, Will and Tom. Cant recommend enough!!
5/5
GoogleHighly recommended! The great service, professionalism and friendly expertise at Gregory Brown Estate Agents made selling my property a good and easy experience. From the moment I met Tom Elliot I was confident that he knew the market and could advise me on a sensible, competitive selling price. The initial online information, description and photos were produced quickly, viewings arranged ...and my property sold within 2 months. I was also most appreciative of the continuing advice and help that I was given after the initial offer on my property and up to and after the exchange of contracts. Nothing was too much trouble for Tom Elliot, he kept me informed at all times and was easily contactable by email or phone. Highly recommended!
1/5
GoogleOne of the worst Estate agent ever. They doesn't respond for any of the questions or take any action for any concerns we have in the house. We can't fix the repairs ourselves due to the contract and they doesnt respond for calls or emails for months together. Even when the owner will be ready to fix the issue, as an agent, they doesnt do much. If I can, I would give zero ratings for this estate agents. Dont get involved with them for rental or sales.
Dear Loga, many thanks for taking the time to post us a review. Sorry to hear of the issues you have been experiencing. We don’t appear to have you detailed as one of our tenants though, could you please contact me on t.elliott@gregory-brown.co.uk or 01784451458 so we can discuss this further please?
5/5
GoogleTom and his team sold my property in Stanwell. Service was excellent even though we were still battling our way through the COVID scenario...many thanks to all at Gregory Brown
Thanks for taking the time to post a review Tommy. It was a real pleasure working with you. Wishing you all the best for the future!
1/5
GoogleInitially, they seemed cooperative, but once they received the advance payment, their true behavior became clear: dismissive, unhelpful, and completely unprofessional. The manager was especially rude and showed no interest in resolving anything. They clearly stopped caring the moment they got paid. Do not trust them, avoid at all costs.
5/5
GoogleExcellent from start to finish! Tom, Will, and their team were great. They made the major job of selling our house effortless. Including ‘poking’ the solicitors/conveyancers when needed to speed things up. Communication was great, and emails were answered rapidly. If moving back to the area I’d definitely use them again!
5/5
GoogleWe recently (July 2025) sold the lease of our first floor, two bedroom maisonette in Staines-upon-Thames. We chose Gregory Brown as they actually acted for the person who sold us the flat 18 years previously, and we were impressed with …
5/5
GoogleWe have used Gregory Brown for many years for both Lettings and Sales. William, Tom and the whole team have always provided an honest, reliable and professional service. We would highly recommend them.
5/5
GoogleThey say that buying and selling a property is one of the most stressful experiences to have and rightly so, but the support, guidance and professionalism at Gregory Brown made the experience far less gruelling for us. We mainly dealt with, Tom Elliott who was proactive from the start, keeping us up to date throughout 'the adventure' and got us past the finish line with flying colours. The team at Gregory Brown are polite, reliable, very knowledgeable of the Staines area and we'd highly recommend their services to anyone looking for an Estate Agent.PositiveResponsiveness, Quality, Professionalism
Hi Mark, Many thanks for taking the time to post such a positive review! Really hope you and family are enjoying the new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gregory Brown's Staines office has 215 reviews across two platforms: 214 on Google, 1 on Trustpilot.
Gregory Brown Staines is rated 4.4 out of 5 across all 215 reviews, and 4.5 out of 5 on Google from 214 reviews.
Gregory Brown Staines, 127a High Street, Staines, TW18 4PD.
