Butters John Bee Staffordshire reviews

★★★★★ 5/5

Trustpilot

When I had to market my mums house I…

When I had to market my mums house I knew BJB would be the agents I would use , my first contact was George, he came to the house and explained everything clearly , he was patient while I asked questions and understood i was grieving , Suzanne was also very efficient and kept me up to date with progress , viewings offers etc and answered all my questions when needed , very smooth and stress free …. Very happy with the service thank you bjb …. Miss bradburn

Leanne · 6 December 2022

★★★★★ 5/5

Trustpilot

Suzanne at Sandbach is super!

We had a tricky time buying houses this year and it has been a very long process for us however from start to finish Suzanne at BJB in Sandbach has been wonderful. She has been easy to contact, has dealt with enquiries that we had quickly and has chased both the solicitors non stop to ensure the transaction went through as quickly as possible. We couldn’t have asked for a better estate agent - thank you Suzanne. You were great, you’ve been the best estate agent we’ve come across in the many we’ve spoken to/dealt with this year. Thank you again!

Catherine · 18 November 2022

★★★★★ 5/5

Trustpilot

Professional helpful service

The team at BJB have been so helpful and professional since we made contact with them back in June 2022. Suzanne Clark in the Sandbach office was in regular contact with us sending possible properties to review and regular phone calls to see how our sale was processing. She helpfully introduced us to the Nantwich team which led to us viewing our perfect retirement home, we have since had an offer accepted and we hope to move to Cheshire in January 2023. Suzanne was so helpful kind and very knowledgable we highly recommend BJB as a company as everyone we have dealt with have been exceptional.

Lynne · 26 October 2022

★★★★★ 5/5

Google

I have dealt with very friendly and professional people in this branch. Olivia is my point of contact for viewings and she is very helpful, she follows up regularly to check-in. I have also had a brief interaction with Phil, and he is very knowledgeable and personable

Nitin · 17 November 2024

★★★★★ 1/5

Trustpilot

Horrendous!!!!

A dreadful experience. I am a landlord, and was gobsmacked at the fees these clowns charged for their services. I have been charged £60 and £90 by two other agents to serve a section 13 advising of a rent increase.( a one page downloadable form which requires the insertion of a couple of names and addresses on along with the proposed rent increase. BKB's fee for this service?? £250!!!!!!! based on this and their overall very poor communication skills and speed with which they act on instructions, (snails pace) I have decided to remove my property from their management, once I have paid their extortionate six weeks rent plus VAT severance fee. They really should be out out of business.

Nickie · 26 March 2026

★★★★★ 1/5

Google

Do Not Rent from Butters John Bee or Spicerhaart. You will be ignored when you need repairs. You get letters saying you owe rent when you have paid in full. Don't overdo pay as your credits are ignored and written off. Statements are begged for and incorrect. And when you try to move out, they harass you, try change the date and demand more money. They ignore proof that the keys are returned and disregard their own tenancy agreements. Still being harassed for rent I don't own and keys they have acknowledged receipt of and now they want to go to court. Don't try calling them either. They never answer the phone. They only know you when they want money, even if your account is in credit.

Megan · 26 March 2026

★★★★★ 1/5

Trustpilot

As a landlord who has used BJB Lettings…

As a landlord who has used BJB Lettings for property management services, I wanted to share my experience to help other property owners make informed decisions.## Pros:- BJB offers a range of services including letting, rent collection, and full management.- They have an established presence in the market.## Cons:1. Communication: I had 4 contacts who were all good when available. When they weren't I often struggled to get timely responses to issues. Despite having multiple contacts, it was challenging to reach key staff members. Nobody tells the landlord or tenants when people go on holiday. They do have a call concierge but there is no service level in place to return calls. This leaves landlords and tenants hanging at critical times. 2. Accuracy of Reports: There were persistent inaccuracies in the Spicer Hart system reports, with missing payments not being addressed promptly. Even after 12 months, at the end of each month nobody could tell me if all the tenants had paid. 3. Proactive Management: I found a lack of proactivity in several areas: - Rent increases for existing tenants were not managed efficiently and had to be taken back. - Room turnovers were not handled smoothly when tenants left unexpectedly. - There were delays in addressing maintenance issues, such as a blocked drain that took 2 weeks to resolve.4. Cost Management: Some maintenance charges seemed excessive compared to market rates.5. Responsiveness: There were instances where tenants were left without essential facilities (e.g., cooking facilities) for extended periods. The cooker electrical engineer failed to turn the power leaving the tenants with no electricity for hot water. 6. Financial Reporting: There were delays in reporting received payments and discrepancies in payment records.7. Contract Terms: Some clauses in their agreement may be considered restrictive, particularly regarding termination and ongoing fees following termination. These terms carry a significant imbalance and mat not stand up in court. Be very careful. I would advise carefully reviewing the contract terms before signing. ## Advice to Fellow Landlords:- Thoroughly review the contract terms before engaging with any letting agent.- Ensure clear communication channels and response times are established from the outset.- Regularly review financial reports and question any discrepancies promptly.- Consider the balance between the convenience of using a management service and the potential for higher costs or reduced control.While my experience with BJB had significant challenges, experiences may vary. I encourage other landlords to do thorough research, ask for references, and carefully consider their specific needs before choosing a letting agent.

Mike · 17 October 2024

★★★★★ 5/5

Google

I just had a viewing with Ben and I must say he very good at his job. He made me feel comfortable and I had my doubts about the house but he made me see the bigger picture and I loved the house. I’m surely moving in because of him. Thank you Ben!!!

Primrose · 25 July 2024

★★★★★ 1/5

Trustpilot

Never Rent from this company

Do Not Rent from Butters John Bee or Spicerhaart. You will be ignored when you need repairs. 3 years of begging for repairs and I gave notice and moved out. You get letters saying you owe rent when you have paid in full. Don't overdo pay as your credits are ignored and written off. Statements are begged for and incorrect. And when you try to move out, they harass you, try change the date and demand more money. They ignore proof that the keys are returned and disregard their own tenancy agreements. Still being harassed for rent I don't own and keys they have acknowledged receipt of and now they want to go to court. Don't try calling them either. They never answer the phone. They only know you when they want money, even if your account is in credit.

Megan · 20 March 2026

★★★★★ 1/5

Trustpilot

Keeps pestering me with phonecalls I

They have somehow got my number- After the 1st phone call i explained they have the wrong number, and they told me they would remove me from the system. I have now received over 10 phone calls from this company over the last 3 days. And my number has still not been removed. It is very fustrating.

L · 1 September 2026

★★★★★ 5/5

Trustpilot

Excellent house selling service

BJB sold our house in February of 2022.From the start, the level of service from the entire team was impeccable.George visited our house, for the initial valuation, and Reuben conducted the open house viewings, and oversaw the rest of the sale process.Natasha even contacted us out-of-hours with an emergency, when we were away.Reuben kept on top of proceedings, contacting the buyer’s solicitor, and keeping us informed with weekly updates.We have no hesitation in completely, and absolutely recommending the services of the Sandbach branch of Butters, John Bee.Many thanks

Rennie · 1 August 2022

★★★★★ 4/5

Google

Had a housing viewing on 13th feb with leighton harding taylor he was polite and friendly answered all questions i had professionally all though was double booked by accident i still felt u could approch him whilst with others fingers crossed now as loved the property 🙂 …

Emma · 16 March 2026

★★★★★ 5/5

Google

I recently contacted BJB regarding my letting needs and as a new landlord I was not sure what to expect or how the process worked. Kyle Mellor was quick to help and explained the process very well and acted quick on visiting the home to value it and met my needs in terms of timescale and value without any difficult process or stress! Would highly recommend.

Vaishaan · 16 October 2023

★★★★★ 5/5

Google

I had a problem which needed immediate attention so I contacted BJB's lettings team and was lucky enough to speak to Callum. His telephone manner was excellent - clear, concise and extremely professional. I explained to Callum what the problem was - he understood the problem and was able to explain to me, in a straightforward and easily understood manner, what had caused the issue. Even though Callum was unable to make the necessary amendments on the computer, he assured me that he would be able to speak to someone who would be able to help. Within 10 minutes Callum called me back to assure me that the other department fully understood the problem and would sort it for me straight away. Callum went above and beyond what was necessary to ensure my problem was sorted quickly and efficiently. Callum is a credit to the company - an absolute star 🌟PositiveResponsiveness, Quality, Professionalism, Value

Michelle · 13 June 2022

★★★★★ 5/5

Google

I contacted Butters John bee , to sell my property and was soon contacted by Emma Brooke's, who was both, very friendly and very professional. My whole experience dealing with Emma and butters has been good. Everything was explained to me thoroughly and my questions answered by Emma , who then took the magnificent photos of my house which were very quickly checked and put on line. This resulted in house viewings almost immediately. I know butters are an old established firm, and they have been easy to deal with, polite and professional.PositiveProfessionalism

Peter · 13 June 2022

★★★★★ 5/5

Google

Where can I start? BJB lettings have been nothing but outstanding, from keeping in touch to ensuring everything was okay, as well as processing everything that needed to be done before I moved in. Everything was well handled. I'd like to give my gratitude towards the BJB team, as well as Alicia, the manager. She has been amazing dealing with my complex situations, with work, financial difficulties, and offered me the best help she could possibly give. Again, big thank you to everyone at BJB, the team and management. Thank you

Angelo · 13 June 2022

★★★★★ 5/5

Google

Everyone I had contact with were friendly and professional. Phil was really helpful and made a super video of the house.He went above and beyond to help us with not only the house we were selling but also to advise us on those we were looking at. Claire was very patient with the floorplan that we kept wanting to adjust and Lucy showed viewers round with enthusiasm as she showed real interest in our property and was passionate about getting it viewed. I felt she had real commitment. She sympathised when a viewer cancelled on me after I spent hours getting the house ready to view! and took interest after the house sold. A friendly group of staff.

Indi · 13 June 2022

★★★★★ 5/5

Google

Call was answered by Andrea, who took note of my query, said she would follow it up and call me back later. Even though she had not got an answer, she did call back to update me with what she had learned so far. I really thought that was very considerate as I knew that my call was being dealt with. Whilst the final answer from the landlord was disappointing, Andrea dealt with my initial call, efficiently, and more importantly with excellent customer relations, and has since forwarded to me details of properties that may suit my requirements. I can only say that her manner in talking to me as a customer was first class, and I am pleased to be able to forward what I hope is a positive review. Thankyou! Second review following procedure moving forward As a result of my tenancy agreement ending, Andrea has been most helpful, firstly in trying to find properties, and as things moved on, explaining the procedure of my getting and giving notice and what was expected at check out. She was most helpful in explaining about  deposit return so as this went smoothly, and also in securing a return of proportion of rental, as tenancy was ended earlier than the original date. I have found that speaking with Andrea is very reassuring, she is most helpful, very thoughtful and shows concern to queries and situations. All in all, Andrea has made this unexpected move less difficult and stressful because of the professional manner in which she has dealt with everything - thank you.

Stephen · 13 June 2022

★★★★★ 5/5

Google

I have been dealing with Lucy from the estate agency. Throughout my engagement i have found Lucy to be extremely helpful and professional. I have viewed a few properties via this agency and right from our 1st interaction Lucy arrived on time for the viewing, she was friendly, helpful and honest about the property. She answered all of my questions - not once did i feel i was been rushed. Following my viewing i received a prompt follow-up call from Lucy seeking my views. I made an offer on the property which was successful and Throughout the negotiation process i was offered timely response. In instances where Lucy was not in the office another colleague would be as helpful so overall experience has been none less than amazing.PositiveResponsiveness, Quality, Professionalism

Sardar · 13 June 2022

★★★★★ 5/5

Google

I contacted Butters John Bee to enquire about a property and was put through to Sarah Allen. As I have never rented through an agency before I was a little anxious but Sarah was wonderful and walked me through the whole process. Off the bat she was really friendly and made me feel like no question was silly one. She was extremely prompt with sending over paperwork and really understanding of mine and my daughters needs and our situation, as we are moving back home from being abroad. I can't thank her enough for making this process so far an easy one. I look forward to meeting her using the meet and greet service on moving day and having a cuppa with her. Thank you from me and my daughter. We are finally looking forward to our new chapter ☺️

C · 13 June 2022

★★★★★ 5/5

Trustpilot

I'd like to thank Max (staffordshire…

I'd like to thank Max (staffordshire branch) for all of his help throughout our application.

Sarah · 10 July 2026

★★★★★ 3/5

Google

Lovely customer service, patient, answered all my questions in great detail, took me round to see additional properties and spent the extra time talking me through the process. Elle Cooper was amazing...🐝🐝 However, I cannot say the same for the property management team yet as there is a lot pending that us yet to be resolved. I will be reviewing once completed

Taiwo · 15 December 2023

★★★★★ 5/5

Google

Called up this Morning to enquire about a property which I was interested in letting out. Lauren was very transparent, professional and provided all the necessary details without any hesitation. I felt a great deal of trust from our conversation which lead me onto booking a viewing. Lauren is a fantastic example for someone working within her industry and I'm sure is a great asset to her team :)

Zohaib · 13 June 2023

★★★★★ 5/5

Google

I would highly recommend BJB Estates Agents. The team are always very responsive with enquiries from the houses I looked at with them. Lauren particularly went above and beyond to make my buying experience smooth sailing from arranging the viewing all the way through to completion. If you're contemplating selling and are a potential Vendor, from a buyers perspective - Lauren and the team at BJB we're very efficient!

George · 13 June 2023