Butters John Bee reviews

★★★★★ 1/5

Trustpilot

Double glazing sales tactics. Waste of everyone’s time.

I rang this afternoon asking for a rough price % to market my house. I was told by the boy that it didn’t work like that and he needed to book a visit and valuation before I could have a price. I didn’t realise that butters had dragged themselves down to the level of a double glazing salesman who once in your house just won’t leave until you have signed on the dotted line.

Darren · 15 April 2026

★★★★★ 1/5

Trustpilot

Very difficult experience

Very difficult experience - recommend other letting agents. Save your time, energy and money. Carried out expensive repair using own contractor and not informing of cost before repair - paying several hundred pounds for a simple light fix, missing rental income despite tenant paying full rent, can't get hold of lettings team to resolve anything so issues naturally escalate, put at risk re compliance checks for gas/electric etc. Raised several issues with Ombudsman after following complaints process. Ended up communicating directly with tenant as was easier and ensured property legal/complaint/safe etc.

Sian · 26 February 2026

★★★★★ 5/5

Google

I have recently used BJB for a far from straightforward house sale. The service from Emma Brookes at BJB has been outstanding. Diligent, professional and consistently going the extra mile to get the sale completed, I cannot recommend her highly enough for her proactive nature and patient attention to detail. A genuine 5 Star recommendation, thank you Emma.

Andrew · 13 February 2024

★★★★★ 5/5

Google

Penny Ball has been amazing in assisting me in searching for the right property to purchase she has been nothing but polite, professional and making this process as easy as possible. Really happy with the services received and would definitely recommend BJB to anyone looking to buy or sell a property in fact I have already shared BJB details with a friend looking to buy. Thank you Penny.

Sheraz · 13 June 2023

★★★★★ 1/5

Google

Really would be useful if someone could answer the phone in the office 10’s of unanswered and unreturned calls over a week regarding a property we rent out through you and also property we are trying to buy service has been no less than …

Nat · 16 March 2026

★★★★★ 1/5

Trustpilot

Expensive to sell via this estate agent. Terrible customer service.

I put up my property for sale through this agent. Sadly, it was a bad choice due to their terrible service. Their estate agent costs were premium around 5k for a property worth 180k and I thought I will get premium service but my property didn't even rank high on searches and never got one call or update for the three months it was advertised with them. I couldn't even find my property in searches easily. Three months on with no viewing. Their team don't care about talking or giving updates to the vendor. Miserable experience. Stay away!

Hazel · 18 February 2026

★★★★★ 5/5

Google

Excellent. Spoke with Phil Jones at the Hanley branch recently who clearly has in depth industry knowledge. He gave us some valuable advice which has helped us plan financially. We will be purchasing an investment property in the near future, hopefully through Butters John Bee. Thanks again Phil.

Stephen · 16 February 2026

★★★★★ 5/5

Trustpilot

I would very much like to thank BJB in…

I would very much like to thank BJB in Sandbach for the sterling work on my Mum's house sale. From the initial valuation and follow up information to completion, the service was both professional and personal.Every time I rang the office, staff were helpful and courteous but I would particularly like to thank Mark for his advice at the beginning of the process and Rueben for his calm, pragmatic and friendly handling of the sale; it made a very emotional process much easier than it would otherwise have been.

Sarah · 15 February 2022

★★★★★ 5/5

Google

Life changing experience. I was lost and just looking for meaning in my life, I needed a home to call my own, a reason to go on living, a sense of purpose. None of that has changed but Lauren was such a breath of fresh air I felt compelled to leave a nice review. She probably changed my life and she can change yours too!

Grumpy · 17 August 2023

★★★★★ 5/5

Trustpilot

2 good viewings …

March 2024 we had 2 nice viewings with Pat Rigby in Winsford. Pat was lovely and allowed us to have a really good look around. The property on Grange Lane was a surprising gem although sadly a bit too big for us. Thanks Pat see you again in the future. From Mr & Mrs Hayes

Christine · 31 March 2024

★★★★★ 1/5

Trustpilot

Warning to all landlords

We were unhappy with our experience overall. My Tenants / Customers frequently reported poor communication, noting unreturned calls, unanswered emails, and a general lack of updates. Many found the overall service to be disappointing and unreliable, often struggling to get issues addressed or receive necessary information. Response times were consistently slow, leading to significant delays in resolving problems.

Peter · 29 July 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID All about lining theirs and the landlords pockets, couldn’t give less of a damn about tenants. Left a young family without hot water or heating for 2 WEEKS in winter, with ZERO communication or offer of help to rectify, they couldn’t bathe and were freezing. When the tenant finally sought out refuse by contacting housing standards, a few days later they come home from work to a FOR SALE sign in the front garden with no warning. (funny how that didn’t take them 2 weeks + to do!) This is blatantly in retaliation and PATHETIC. This has been their family home for 10 YEARS. This is the only home the two young boys have ever known. The tenant has fixed and decorated an awful lot in this property and always paid on time.

Laura · 12 February 2026

★★★★★ 5/5

Google

Owen and Kyle were very friendly, stayed in touch regularly and answered all my questions, which were many as a first time renter. Also Clare was very helpful during the tenancy m, when I could not get in touch with the landlord, she stepped in and helped with the giving notice process.

Jemma · 22 May 2024

★★★★★ 5/5

Google

My partner and I are first time buyers and we’ve felt incredibly comfortable and informed whilst going through BJB to make our first purchase. Lauren has been incredibly helpful with arranging viewings and responding to my emails with helpful information and advice for any queries I’ve had. Nick, our mortgage broker, has also been brilliant with sorting out our Agreement in Principle and arranging solicitors for us.

George · 13 June 2023

★★★★★ 5/5

Trustpilot

Butters John Bee

Butters John Bee, HANLEYSteven ParkerIt was amazing after I decided to leave my propery on rent, Steve was very professional and found the tenenant with 2 days and completly finalized the whole process with in 3 to 4 days. He was also helping me to sort the EICR report from the person who did it, personally through facebook, Thank you Steve keep up the good work Thanks Arun

Arun · 28 April 2023

★★★★★ 5/5

Trustpilot

James was second to none he went above…

James was second to none he went above and beyond great guy would highly recommend asking for him .

Valerie · 17 May 2026

★★★★★ 5/5

Google

I had a viewing with Meg and she was absolutely fantastic. From the moment we met, she was friendly, approachable, and very knowledgeable about the property and the local area. She took her time, didn't rush me, and made sure I understood …

MANNIE · 16 March 2026

★★★★★ 5/5

Google

Thank you to Olivia plant for all her hard work & help. We’ve been able to find our first home within 5 days. She’s made the application process easy and helped with any additional questions that we had. Thank you so much

Dylan · 4 October 2024

★★★★★ 5/5

Trustpilot

I had a positive professional quick…

I had a positive professional quick sale within 2 days of putting my house on the markert… with a cash buyer and no chain from us or them… Unfortunately the completion of this sale took 45 weeks, may I add this was down to our solicitors not butters, I had a lot of up and downs, anger, frustration and stress during this time,, For the first 5 months I didn’t have much support, then I spoke to Lynn Beecham from the Hanley office, she was a dream come true, I felt a weight lift off my shoulders and hope for a completion after speaking to her for the first time, although the completion still took a further 5 months Lynn worked so hard trying to chase things up between the solicitors for me and always kept me in the loop, without her I wouldn’t have known half of what was going on and where my sale was up too.she was amazing and very supportive, she is a real assets to the company… well done Lynn she alone deserves the 5 star rating. Thankyou again….

Diane · 21 September 2021

★★★★★ 5/5

Google

Lleyton Harding Taylor was a massive help answering any questions and made the process of moving homes alot easier than expected.

Sam · 14 April 2026

★★★★★ 5/5

Google

5 Stars for Claire. As a contractor, we work with many letting agents and I have to say the communication from Claire is always clear and informative. Claire is great to work with and I highly recommend for Claire from the property management team to look after your property!

Act · 13 May 2024

★★★★★ 5/5

Google

5 Stars for Claire Jinks with the property management team at Hanley! She is simply amazing and goes out of her way to make sure we are getting the best services as tenants, she has always being there even when she was with the Newcastle office. Thank you Claire.

Doyin · 13 May 2024

★★★★★ 1/5

Trustpilot

Shambles

This company is a shambles not only are their fees expensive,when ever you ring no one answers the phone , they do not return your phone calls and it takes them 3 weeks to answer emails They also deal with cowboy firms who issue certificates before remidial work has take place. When you tell them you want to leave and go with another letting agency they try to sting you with a fee equel to 6 weeks rent plus vat. The tenent informs me it takes forever to get to speak to someone and now contacts me direct when anything needs sorting

Denise · 9 January 2026

★★★★★ 5/5

Google

We have recently put our house up for sale. It only took 2 weeks to find a buyer. With it being a home we still reside within, Phil was very respectful and ensured that visits were carried out appropriately. BJB Hanley provide the best customer service you will experience in this area. The aftercare and updates have been carried out by Elle, who is another outstanding reflection of the customer service at BJB.

Sarah · 13 June 2022