Butters John Bee reviews

★★★★★ 5/5

Google

Speaking as a portfolio landlord with BJB for many years, Dominika has been an absolute pleasure to deal with in her time at the Hanley branch and is now my go-to property manager for any queries or assistance needed. Very polite, professional and easy to deal with. I get a very consistent landlord experience from each interaction which is very important for me. A credit to BJB

Paul · 25 September 2024

★★★★★ 1/5

Trustpilot

Avoid using Butters John Bee

My partner and her brother recently sold their family home following the death of their Dad. The service provided by Butters John Bee was shockingly poor. The overvalued the property and protected their fee by using a fixed fee contract. When we renegotiated the fee they invoiced the higher fee on completion. Communication was poor. Not all viewings were advised. We had to request information re website activity. When an offer was accepted they sent a wholly inappropriate congratulatory email and repeated this on completion despite our complaint. They knew the family had been recently bereaved and that the sale was reluctant. Wf followed their complaints procedure and after a number of escalations received an offer of £150 and compensation which has been refused. They also sent a “Without Prejudice” letter suggesting we take the matter up with the relevant Ombudsman. A e-mail to the CEO,Paul Smith, was not replied to by him instead he passed it back to the senior person dealing with complaints. Butters John Bee are part of the SpicerHaart Group who also get very poor reviews.

Werner · 20 July 2026

★★★★★ 5/5

Trustpilot

Really impressed with Butters John Bee

Really impressed with Butters John Bee, in particular James Purvis- Turton whom came out to do a house valuation for us and was thorough and efficient. We were extremely happy with the service and would not hesitate to recommend to other people.

Kay · 9 May 2026

★★★★★ 5/5

Google

Claire Jinks is a very knowledgeable and professional person to deal with. She has advised and helped me with many aspects of being a landlord from tenancy agreements through to organising tradespeople for repairs at my property and making sure safety checks and service agreements had taken place prior to any deadlines. I would recommend Claire as the go-to person at Butters to deal with any aspect of the letting process.

David · 25 June 2024

★★★★★ 1/5

Trustpilot

Unprofessional

My property is for sale with another agent but BJB has obtained my private personal information, mobile number & address and has bombarded me with constant voicemails in an attempt to poach my home sale, saying they have a buyer. I have over 20 cold call voicemails from different BJB staff across a number of BJB offices - absolutely disgusting practice. I will raise formal report to TPS. Would give no stars and posting review to warn others of its underhand, unprofessional practices.

Sandhu · 15 July 2026

★★★★★ 5/5

Google

I needed to rent a property as soon as possible. I am glad, I found Butters John Bee Hanley. Right from booking viewing to until the end Olivia Plant made the process so easy and efficient. She was very prompt and friendly. All my queries were answered promptly and she made sure the process was smooth. I would highly recommend Olivia and BJB Hanley!

Thushanthana · 4 October 2024

★★★★★ 5/5

Google

We have been in contact with Olivia throughout our processes who has been incredibly efficient, supportive and helpful. She responds to calls and emails quickly and professionally and details were handed over to a colleague for issues on her days off so nothing has we left waiting. BJB seem to have thorough processes in place to ensure nothing is missed. Olivia has been really helpful to us during our application.

Sarah · 25 June 2024

★★★★★ 1/5

Trustpilot

If i could give zero stars

If i could give zero stars, i would. Left with blocked toilet drain for months. Kept asking if we had put something we shouldn't have down the toilet, despite having lived there for many years and never having that problem. Served section 21 notice just before new legislation came out in May. House still not up for rent or sale. When we found somewhere else to live, sent our notice via email and signed for letter. Tried to tell us not received. We vacated the property we were told the deposit would be released within 7 days. Several weeks later and still chasing. Told there was an admin issue and needed our bank details. My husband handed over personally in branch as did not want to send via unsecure email. Told a week later that they had still not received, by same person they were handed to!!! Very incompetent and uncaring branch!? Philosophy from above seems to be to just replenish staff instead of investing in the ones they already have. They obviously have unrealistic expectations of them!

Mrs · 11 July 2026

★★★★★ 5/5

Trustpilot

Lleyton was brilliant from start to…

Lleyton was brilliant from start to finsh. He found a suitable property for us, got us in to view very quickly, and answered all of our questions.

Bradley · 12 August 2026

★★★★★ 5/5

Google

Just like to thank the team at Butters John bee especially Benjamin at the Hanley office who helped me find a new tenant for my property. They are very professional in their approach to letting and make recommendations I wouldn’t have thought of. I like there prompt service and response times to calls, thanks once again. I would recommend them and use them again.

Des · 25 September 2024

★★★★★ 5/5

Google

It has been a pleasure dealing with Dominika. She has gone the extra mile to really understand my particular situation and to offer the best solutions for me, in a professional and friendly manner. As a result, I have felt I have all the necessary information to deal with contractors regarding my property. I would definitely recommend Dominika and the BJB lettings team. Many thanks, from James.

Claire · 27 July 2024

★★★★★ 1/5

Trustpilot

Was a tenant for an extremely long…

Was a tenant for an extremely long time. Service has been poor all the way through. Their values are more for the landlord than looking after the tenant. Landlord a completely unreasonable. No maintainance done on the property. Same carpets and bathroom and kitchen after 17 years and is now refusing my deposit. Absolute joke. Just a money grabber he doesn't care about his tenants. He wouldn't allow us to make adaptions for my husband with MND we have suffered for the last 2 years since his diagnosis where my husband has not been able to go and use the upstairs bathroom because he is wheelchair bound. And had no way of getting him up there its an abuse of himan rights. Absolutely disgusting. I won't name them because I am not going to be held for slander. No compassion or empathy what's so ever. To say im angry is an understatement.

Mr · 1 July 2026

★★★★★ 5/5

Google

Spoke to Chloe Gretton in property Management to sort out my leak and broken fence panels . She was very well mannered and updated me on the maintenance issues and has been really fast in responding to my queries …. Unlike previous staff members who have not even returned my call .. An asset to ButtersPositiveResponsiveness, Professionalism

Andrea · 18 December 2024

★★★★★ 5/5

Google

Great dealing with Benjamin Rizk at their offices in Hanley. I think he's learnt that there are still people like myself who are still useless with technology. But he's been very patient always. Thanks Ben and the Hanley team. Also can I add that James is definitely my go to guy with all matters concerning my house.

Arthur · 18 December 2024

★★★★★ 5/5

Google

Dominika Jaszczyszyn is na amazing advisor ,very helpful and very professional, she knew all the answers. She was very sympathetic with my case and helped me old the way. You don’t feel like you speak to someone just from the customer support team, you actual feel like you are talking to your friend. I feel like she’s got a lot of time for me, never rushing anything, always trying to help! She is a definitely a leader with her very professional approach. Once again thank you very much Dominika for all your support. Magda xxx

Magdalena · 16 October 2023

★★★★★ 5/5

Trustpilot

Claire Herety always goes that extra…

Claire Herety always goes that extra mile to assist with moving my transactions forward to completion. I would be lost without her. Thank you Claire for always going above and beyond your duty.

Kat · 18 June 2026

★★★★★ 5/5

Trustpilot

Excellent service

Dealt with the sales team in Hanley and the team in Crewe, who handle things when sales have been agreed. Can’t fault them at all. Extremely helpful throughout, and very supportive when having issues with the dodgy Estate Agent handling the sale of my Mum’s house.

Customer · 7 March 2026

★★★★★ 5/5

Google

A big thanks to Olivia who took time out and really helped with me several long winded questions about the local area near to her office. She also gave me a lot of guidance on what type of property maybe best for my budget. Olivia is a credit to her company and I would happily recommend her as an estate agent.

Joseph · 25 September 2024

★★★★★ 5/5

Google

Excellent service. Always follow up concerns and queries. Dealt with Sam recently and provided a first class service when the boiler broke. Very impressed.

Veronica · 27 November 2025

★★★★★ 5/5

Google

I cannot thank Owen enough to all his effort to find my family our house. He helped with the paperwork for us from start to finish I can't describe the experience I have had with him and his team. Special mention to Dominika in property management who stayed up to 10PM to make sure our tenancy agreement is sorted. Well done Mr Owen and his human touch to treat us with kindness and respect. Thanks again!

Dele · 15 November 2023

★★★★★ 5/5

Google

We had a move in and Leyton helped me a lot and ensuring me that the move in would happen! I cannot express the gratitude that I have and am excited to move in to my new home! Thanks Leyton and the team!

MANSA · 16 March 2026

★★★★★ 4/5

Trustpilot

I had a very helpful experience because…

I had a very helpful experience because of the helpful and professional work from one of the Managers at BJB Hanley.Dominika handle my situation where my electricity had been cut off and she put my mind at peace and dealt with the matter swiftly.I also had another issue I needed help with due to a difficult Neighbor and that too was handled by Dominika with great care and sensitivity. I'm very grateful for all her hard work as she helped me massively and put my mind at ease and took a massive burden off my shoulders. Many Thanks Dominika.

Gary · 20 July 2023

★★★★★ 5/5

Trustpilot

Chloe was very professional

Chloe was very friendly, polite, and very professional. She is a very good listener and answered all the questions we had, and was always looking for the fastest and the best solution. She went that extra mile to help us, including walking in the snow. We were very impressed with her work ethic and professionalism.

Paul · 19 November 2024

★★★★★ 5/5

Trustpilot

Selling a house can be incredibly…

Selling a house can be incredibly stressful, but Amy made the entire experience so much easier for us from start to finish.

Mrs · 4 August 2026