Trusted Agent profile
★★★★★
141 reviews across 3 platforms
Granville Square, 75a High Street, Stone, Staffordshire ST15 8DA
Austin and Roe Independent Estate Agents's Staffordshire office at Granville Square is rated 4.8 out of 5 across 141 reviews on three platforms, including 124 Google reviews rated 4.8. Checked 9 October 2026.
Every review we hold for the Staffordshire office, from every platform, shown as written. First names only.
1/5
GoogleAwful, miserable and unprofessional. Will stand well clear, there is a reason Estate agents appear on the, 'Most incompetent staffing lists globally."
Hi Chris, I hope you are well. Sadly none of the team have had any dealings with you and your not registered on our systems. If you would like to come in the office for a meeting we would be more than happy to arrange this. Kind Regards Samantha
5/5
GoogleSuch great staff and so helpful. Thank you Anna and Debbie for being so patient with us.
5/5
GoogleAll the Austin and Roe team were brilliant, they were so professional and helpful and nothing was too much trouble. They made selling my house so easy and stress free. I would have absolutely no hesitation in recommending them.
Hi Gill, Thank you for your review. We wish you well with the next move
5/5
GoogleSamantha and her team are absolutely wonderful!! Lovely from the start and couldn't do enough for us. So pleased with our property and would highly recommend.
5/5
FacebookWe used Austin & Roe to buy our house and all the staff are extremely helpful. Great communication throughout the sale - only took 10 weeks from start to finish. It is great that they are open on a Sunday too.
Thank you Vikki for lovely review!
5/5
GoogleAustin and Roe have rented my property out for several years and sold a property for me when they first opened, they are always very helpful and knowledgeable. Highly recommended.
5/5
GoogleFantastic company to deal with, very professional and would recommend Austin & Roe Estate Agents to anyone looking at buying or renting any property.
5/5
GoogleExcellent service from whole team at Austin & Roe. This is second time I have let a property through Austin & Roe and as a Landlord I would highly recommend them for the whole process throughout. Well done to all at Austin & Roe - I will certainly use this company againPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBrilliant service all the way through what turned out to be a very long and tortuous 6 months thanks to the lender. Communication was excellent and Michelle L was especially wonderful for her service and advice. I wouldn't hesitate to recommended this estate agent.
5/5
GoogleI would just like to say a big thank you for all your help. All through the experience of us looking for somewhere to rent, nothing was to much trouble. I would certainly recommend Austin & Roe to anyone. A really big thank you again to all the staff. Please take care and be safe in this hard time. Kind Regards. Dennis and Anthony
5/5
GoogleThe team at Austin & Roe kept me upto date with proceedings on a regular basis and were proffessional in their work. Thanks.
5/5
GoogleExcellent service , very helpful and friendly staff.
Thank you for your review Val, we are pleased you are happy with the service you have received from the team here at Austin & Roe
5/5
GoogleGreat staff.Great service.What more could I say.
Thank you for your review Carole. Very pleased you are happy with the level of service.
5/5
GoogleSale of my property went through extremely quickly, as the pricing was correct. Recommend the estate agents very highly.
5/5
GoogleSamantha and Maggie are great, they helped me find a property at short notice so me and my family could relocate to Stone with ease.
5/5
GoogleFound them to be very pro-active, and they quickly found suitable tenants - the whole letting process from initial viewings through to occupancy was very smooth and professionally handled.
Thank you very much for your review David
5/5
GoogleWe've just bought a house through Austin and Roe, and found them to be hugely helpful and responsive throughout. They even sorted us out with some temporary accommodation when we decided to break the chain. Highly recommended. We would definitely sell through them in the future.PositiveResponsiveness
5/5
GoogleGreat communication and support through my sale.
5/5
GoogleProvide an excellent service and always helpful. I couldn't recommend them more.
So pleased you have been happy with the level of service Frankie
5/5
GoogleMy property was sold within 24 hours of Austin and Roe marketing it, need I say more!
We are pleased you are happy with our service.
5/5
GoogleWe used Austin and Roe to find a tenant for our property, they also provided all the checks and vetting on our behalf. The service that they provided was very professional, personable and friendly with constant updates from all of the team throughout the search. I wouldn't hesitate to use them again 10/10.
5/5
GoogleI am so glad I used Austin & Roe to sell my house, they are friendly, efficient and professional. Thank you all for making my house sale as stress-free as possible. ⭐️⭐️⭐️
4/5
GoogleGood and friendly service so far, currently in the process of buying a home though them
Thank you Joseph, we are very pleased you are happy with our service.
5/5
GoogleA great help all the way, in helping us get the ideal tenants for our property. Many thanks to all
Thank you very much Ian
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Austin and Roe Independent Estate Agents's Staffordshire office has 141 reviews across three platforms: 124 on Google, 7 on Facebook, 10 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
Austin and Roe Independent Estate Agents is rated 4.8 out of 5 across all 141 reviews, and 4.8 out of 5 on Google from 124 reviews, checked 9 October 2026.
Austin and Roe Independent Estate Agents, Granville Square, 75a High Street, Stone, Staffordshire ST15 8DA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
