5/5
GoogleExcellent service, thanks very muchPositiveResponsiveness, Quality, Professionalism
Agent replied · 12 June 2024
Glad you have been pleased with our service Michael.
Trusted Agent profile
Austin and Roe Independent Estate Agents reviews
★★★★★
141 reviews across 3 platforms
Granville Square, 75a High Street, Stone, Staffordshire ST15 8DA
Austin and Roe Independent Estate Agents's Staffordshire office at Granville Square is rated 4.8 out of 5 across 141 reviews on three platforms, including 124 Google reviews rated 4.8. Checked 9 October 2026.
Reviews
Every review we hold for the Staffordshire office, from every platform, shown as written. First names only.
Google5/5
FacebookI have worked with a lot of the Austin and Roe team and can honestly say they are the most hardworking, friendly team who deliver to the highest standards I would highly recommend thier services from sales and marketing to mortgage advice. These are good people delivering superb customer service .
5/5
YellQuick, thorough and attentive to my needs - can't fault!
The process from start to finish felt effortless and therefore gave me some much needed peace of mind. They delivered promptly and accurately - no fuss, no drama! Impressed by the speed in which things were dealt with and for a pleasant change, enjoyed dealing with estate agents! :-)
5/5
GoogleAmazing service from Anna at Austin and Roe. Straight forward, easy and quick referencing. Very friendly and efficient. Im very thankful for her assistance.
5/5
YellBrilliant service, from professional staff
I found that the staff at Austin and roe were very friendly and helpful giving help and guidance where needed. Their attitude being professional at all times and I would not hesitate to use their services in the future. My contact being mainly through Julie .
5/5
GoogleThank you samantha and team for a fantastic smooth no hassle easy move.
Agent replied · 12 June 2024
Thank you for your kind review George. We wish you happiness in your new property.
1/5
GoogleCommunication is pretty dire. Dismissive on the phone and reluctant to help with a relatively simple enquiry. Couldn't even be bothered to call back when promised. Makes me question their integrity. A lucky escape maybe?NegativeResponsiveness
5/5
YellExceptional service
After appointment they quickly found suitable tenants and everything went very smoothly. I was kept up to date with developments, and received a high level of service. They are open on Sundays which is rare in the world of Estate and Letting Agents.
1/5
GoogleCommunication is pretty dire. Dismissive on the phone and reluctant to help with a relatively simple enquiry. Couldn't even be bothered to call back when promised. Makes me question their integrity. A lucky escape maybe?NegativeResponsiveness
5/5
YellGreat service - friendly and helpful at all times.
Helpful, knowledgable staff who go that extra mile to provide a great service, with a personal feeling. If you are looking to buy, sell or rent in this area then look no further than Austin & Roe.
5/5
GoogleLovely staff, always went out of their way to help. Any issues responded to straight away. Found me a lovely flat in record time and reasonable price. Thank you!PositiveProfessionalism
5/5
YellHighly recommended!
Austin and Roe Estate Agents are welcoming and friendly. They are very helpful and sort out any requests you may have in great time, they also have gone above and beyond to help.Thank you!
5/5
GoogleA smooth, stress free sale thanks to the excellent customer service from all the team at Austin & Roe. Thank you.
5/5
FacebookI have known Jason, Mary and Michelle professionally for several years now and I can say you will be hard pressed to find anyone else as committed to giving great customer service as them.
5/5
GoogleReally professional, friendly, helpful and proactive.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleYou won't get a more professional business dealing with your needs. They will be there to help you no matter what.
5/5
FacebookFound them to be very pro active and professional. My property was let quickly and with minimum of fuss. Highly recommended.
5/5
YellSuper
Great service from start to finish, would recommend these guys to all. Thanks guys!
5/5
FacebookIndependently run, with an excellent professional personal touch.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Austin and Roe Independent Estate Agents
How many reviews does Austin and Roe Independent Estate Agents have?
Austin and Roe Independent Estate Agents's Staffordshire office has 141 reviews across three platforms: 124 on Google, 7 on Facebook, 10 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Austin and Roe Independent Estate Agents's rating?
Austin and Roe Independent Estate Agents is rated 4.8 out of 5 across all 141 reviews, and 4.8 out of 5 on Google from 124 reviews, checked 9 October 2026.
Where is Austin and Roe Independent Estate Agents's Staffordshire office?
Austin and Roe Independent Estate Agents, Granville Square, 75a High Street, Stone, Staffordshire ST15 8DA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.