Trusted Agent profile · Stafford
★★★★★
187 reviews across 2 platforms
5, Pool Lane, Brocton, Stafford, ST17 0TR
John German's office in Stafford, at 5, is rated 4.6 out of 5 across 187 reviews on two platforms, including 171 Google reviews rated 4.7.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
GoogleI have worked with Charlie Hamilton of John German Lettings since 2012. I live in Cornwall so it has always been very important for me to have complete confidence in Charlie to ensure that our property is properly maintained and to arrange for any necessary repairs to be organised, supervised and properlycarried-out.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your wonderful 5* review - that is so lovely!
1/5
TrustpilotTerrible service
I would not recommend taking up a rental if it is managed by John German. Having once been a landlord I understand how difficult it is, and therefore, I ensured I was the perfect tenant. I kept the property spotless, the garden tidy and clean and ensured the property was returned in a fabulous condition. John German tried to blame carpet stains (left by the previous tenant which were actually on the inventory when I took tenancy) on me, they accused me of using different paint (when I actually used the builder's paint supplied) and would not allow me access to the house to fill in a tiny dent in the wall caused by ill-fitting curtain poles (put up by the landlord) and instead I had to pay £100 for this to be fixed.
5/5
GoogleThoroughly professional and dynamic team. From day one until completion were absolutely brilliant. Julie Gomersall led us through what was an emotional rollercoaster, giving us tremendous guidance and support.
Dear Mark, Thank you for taking the time in leaving such an outstanding 5* Review! The Team will be delighted to read your very kind review as they do love to excel in offering the best customer service. May I take this opportunity to wish you all the very best. Kind regards June Reeves (Sales Director).
5/5
TrustpilotThe staff at the Ashby branch are…
The staff at the Ashby branch are absolutely amazing, going above & beyond for us when buying our house. Nothing is too much trouble for them!!! If you are thinking of selling or buying would definitely highly recommend them. Mr & Mrs H 😊😊
5/5
GoogleI have just sold my house through John German and the whole process was a pleasure. Reiss did our initial valuation and was very helpful and honest. He gave us a genuine overview of the market and took our situation into consideration as well without being pushy in any way. The after-sales team who talked us through the whole process were also a credit to the business, they kept us up to date the whole time and responded within minutes to any question or issues we had. Our house was sold so quickly and I would definitely use John German again and recommend them every time!
Thank you for such a lovely review and we're delighted we could assist with selling your house. We do pride ourselves on service of the entire process and again, we're happy we could help. Best wishes - Andy Jones, Director.
5/5
GoogleWe purchased our house through JG all the staff in the office were so lovely and helpful. I wanted to do this as a special shout out to Claire the sales progressor who was just wonderful and so helpful. She went above and beyond go help us.
Dear Sophie, thanks so much for taking the time to leave our Stafford branch this wonderful feedback. We will be sure to pass it on! Enjoy your new home
5/5
GoogleVery helpful and supportive throughout the process and always keeping me updated at every stage. Thank you very much
Dear Eileen , Thank you for your lovely 5* Google review , its really appreciated from the whole team at Stafford, we wish you all the very best for the future with kind regards Sarah Hill Area Sales Director
4/5
GoogleMyself and my partner have been moving in to a rented property with this agency recently. Staff at John German have been nothing but polite, professional, and efficient in answering our queries and/or concerns. Hopeful this will continue throughout our tenancy with them. An issue with our boiler appeared on move in day which was reported by John German without us needing to get involved which was a great help when moving in. Awaiting response regarding this. Awaiting move in report (inventory) due to short turnaround. Overall, we felt John German have been helpful and supportive during our move which can be a stressful time.
Hi Emily Thank your for your 4* review. We are pleased you are happy with the service. Unfortunately, from time to time, we do come across the odd repair on move in day. I understand that on the Monday evening, your heating worked and it is the hot water cylinder which has a small leak - but doesn't affect your use of the hot water. This was reported to the landlord the same evening and the following morning we received their authorisation so an engineer was instructed by 8.40am. As discussed on Tuesday afternoon, we have already chased the repair and we are assured this leak will soon be attended to. We hope your move goes smoothly and you enjoy your new home. Kind regards Tracey Glenn, Lettings Director
5/5
GoogleExcellent service from a truly professional team. Took some time to sell but they kept me informed of every detail through the conveyancing
Dear Christopher, a HUGE Thank you for taking the time in leaving a great 5* Review for our fabulous Team at the Stafford office who genuinely love what they do which is offering great customer service. May I take this opportunity in wishing you all the very best for 2026. Kind regards, June Reeves (Sales Director).
5/5
GoogleI dealt with Becky who was lovely, very helpful and professional, guided me from the first phone call to the last, helped me through step by step with what was requested for the property. Excellent service at John German, huge thank you to Becky, you have been a huge help.PositiveResponsiveness, Professionalism
Thank you so much for your wonderful 5* review - that's amazing!
5/5
GoogleJohn German have been brilliant from the start. Cannot recommend the Stafford branch enough. Thank you to Nicola and Julie for going above and beyond and always keeping us in the loop.
Thank you very much Paige for your kind words about our Stafford team. We wish you all the best - Andy Jones, Director
5/5
GoogleWell I couldn't ask ask for a more professional and friendly service than I have received from John German. Right from the start I felt confident from the initial visit valuation and advise through to the excellent communication along each step of the process. Every single person I have spoken to has come across as both caring and efficient . I have been kept well informed at all times and really could not have asked for any better service. Well done to an amazing team .
Thank you for your 5* review Gill, and we're delighted to know that our service was 'professional and friendly'. Customer service is something we pride ourselves on and to know this was delivered is excellent. We wish you all the best - Andy Jones, Director.
5/5
GoogleWe recently sold our house with John German, and had a fantastic experience. Julie Gomersall handled our sale, and worked hard to get a great deal of viewings very quickly. We had 3 asking price offers within just a few weeks! From there, Claire took care of our sale progression, and was absolutely fantastic. She worked tirelessly to join together quite a tricky chain, going far above and beyond to ensure it all went through! Couldn't recommend the team at Brocton enough.
Thank you so much for your 5-Star Google review, it's much appreciated. Delighted to read such a positive review, especially as individuals are mentioned for their service. Thanks again and all the best - Andy Jones, Director.
5/5
TrustpilotReally good customer service
Really good customer service, very helpful, supportive and professional. The communication was first class and nothing too much trouble, Highly recommend. Special thank you to Sarah and Iain. Much appreciated and well done John German Team Ashby 💪
5/5
GoogleGood honest people, furthermore, conscientious in ensuring house sales are seamless.
Dear Christopher Thank you so much for the 5* Review and for your kind words. It truly means a lot to us. We pride ourselves on being honest and conscientious, so we’re delighted to hear that your experience felt seamless. Helping our clients through such an important milestone is a privilege, and we’re grateful you chose us to be part of your journey. With kind regards Sarah Hill Sales Director
5/5
GoogleExcellent service from John German. Was kept well informed throughout the process. A big thanks to Julie and Claire. They made it easy.
Thanks for the 5-Star review Luke. Julie and Claire, all the whole team, are awesome and we'll pass on your kind words. All the best - Andy Jones / Director.
5/5
TrustpilotBecci was really good
Beck Dixon was extremely good and helped with the communication with us and the buyers
1/5
TrustpilotAwful customer service
Awful customer service. Asked to view a house and gave availability and details on our position. Was then emailed asking for availability and details on our position…which we’d already given! I replied, as I really wanted to see the house, and got an out of office saying they were away for a week. So I forwarded the thread to the main office account. I then had to chase because after two days, no one replied to me. I was then emailed again asking for availability and explanation of my current position! Which I’d already given twice. Absolutely shocking customer services. Never did view the house, as we’ve put an offer in elsewhere and it was taking too long to arrange anything, just couldn’t get anymore. I feel for the vendor, as the house was really suitable for us and we may have made different decisions in what to buy, had we actually managers to arrange a viewing!
5/5
GoogleGreat service from Becky Scargill who arranged our tenancy, references and got us a move date within a month and all while the country heads into lockdown! It could have been an absolute nightmare trying to get everything sorted in the current climate especially given everyone is home working but Becky made it really easy, we weren’t hassled for anything as she told us right from the outset what she needed from us and she happily answered all of my questions. Wouldn’t hesitate to use John German again, love the PropertyFile app they have for tenants too. Really good to be able to see the progress of everything in one easy to use app.PositiveResponsiveness, Professionalism
5/5
GoogleWhen we contacted John German regarding letting our property we found the letting team very helpful, particularly Rachel Johnson her knowledge of the business and her personal professionalism is excellent. Her guidance regarding purchasing further properties has been immensely helpful and she has always kept us upto date with the new regulations regarding the letting of properties. We would recommend anyone thinking of letting a property to contact John Germans. Thank you very much Kaye and John BallPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLast year we had an incredibly stressful time selling our house with the sale collapsing on the say of exchange. We have just taken the plunge again and chose John German from stafford to market our house for us They were aware of what had happened and have been amazing from Paul doing the initial particulars Gary the photographer and Julie and the team in the office. We have now sold in a very short time and again the team have been very thorough and supportive We cannot fault John German they are experts in their field and extremely professional They have restored our confidencePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe've been tenants of John German for over 2 years now. It's very easy to coordinate and speak with them. Everybody in the Stafford branch is always ready to help. Special mention to Charlie and Becky who's been amazing getting things sorted for us coordinating with the landlord for all our repair requests and other requirements. The Property Profile system is easy to use. We like it when they say, "Leave it with us and we'll get it sorted for you." Very Happy to recommend. Ava KellyPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI highly recommend John German for their expertise and excellent customer service. Through the whole process of selling my late Mother in law's house, every member of the team I dealt with went out of their way to make sure everything progressed as smoothly as possible. Queries were always addressed quickly and efficiently by Claire, Julie and Julie, and always in a very friendly, yet professional manner. Communication was excellent and I felt very assured that a fantastic job was being done from start to finish!
1/5
TrustpilotPoor, poor service!!
We have used John German twice and this is definitely the last time. We gave them the benefit of the doubt the first time, but not again. We sold the house within a few weeks and we thought great! JG booked viewings, we had 3 no shows, at weekends too, a woman that didn’t want to live in this area and other carpet treaders! When the house sold, it took 6 months to complete! JG kept telling us they couldn’t contact the other estate agents in the chain, which I find a little hard to believe! We had very little correspondence from JG (uttoxeter branch) and we were doing all the chasing! We feel JG work mostly for the purchaser, but it’s the seller paying them!!! The so called sales negotiator wouldn’t return my calls, in fact, once she was at her desk, then miraculously disappeared! I’m still waiting for that return call! Then any correspondence from her was always sent to our solicitor and she would cc me in the email! I would’ve liked to have been contacted, not find out what was happening with OUR house, through an email to our solicitor! Poor, poor service!!! When we finally completed, after threatening to withdraw, the sales negotiators were only interested in handing the keys to the purchaser! Everyone around us commented on how long this house took, to go through and this reflected on JG! No recommendations from us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John German's Stafford office has 187 reviews across two platforms: 171 on Google, 16 on Trustpilot (across the whole business).
John German Stafford is rated 4.6 out of 5 across all 187 reviews, and 4.7 out of 5 on Google from 171 reviews.
John German Stafford, 5, Pool Lane, Brocton, Stafford, ST17 0TR.
