Every review we hold for the Stafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI continue to be amazed by all of the staff in Dourish & Day, nothing is ever too much trouble. I have never known an estate agent to be so easy to work with until I met people like Ellie and Sarah amongst many others in the Stafford Branch. Thank you so much, even during a pandemic you have all been amazing.PositiveResponsiveness, Quality, Professionalism, Value
Sandy · 25 August 2021
Agent replied · 7 June 2023
Thanks for your really kind words Sandy - our sales and lettings teams really enjoy working with you - thanks for your support!
★★★★★ 1/5
GoogleReally poor experience. Only interested in new business. Sales progression team were not interested in taking our sale forward. The recommended solicitors by Dourish and Day have made numerous mistakes throughout the process. Was promised a file review that has not happened.
Hayley · 14 November 2023
Agent replied · 28 November 2023
We are very sorry to read that you feel your experience with Dourish & Day has not been a positive one. We have made a thorough investigation of our file but cannot see any reason to uphold your thoughts on this matter. From the point which the solicitors issued draft contract papers, it has taken 10 weeks from start. In the current climate, most sales are taking 16 -20 weeks to reach completion. Also, we cannot see at any point that your sale was in danger of falling through. To the contrary, the solicitors worked at a swift pace without incident. We would like to discuss this matter further and invite you to contact our offices to go through the process. I would like to add in that the file review was conducted promptly as requested, our findings proved to be accurate and were passed on to the client without delay. We do not insist on our clients using the Solicitors that we recommend, and as they arenot connected to Dourish & Day, we were unable to provide you with a full report as you requested, but did ask the Solicitor to do so, through their own internal processes.
★★★★★ 5/5
GoogleNicola was extremely helpful and responded promptly to queries made during our house purchase.PositiveResponsiveness, Professionalism
David · 25 August 2021
Agent replied · 7 June 2023
Thanks for your review David - its greatly appreciated and delighted to hear that Nicola gave you great service. We sincerely appreciate your business.
★★★★★ 5/5
GoogleDourish & Day made the process of renting our first home incredibly easy, and were happy to assist with any queries I had, which was done so quickly.
They've been so helpful with any problems we've had since moving in and everything has been moved through to the property management team quickly, who've dealt with everything wonderfully.
Charli · 7 June 2022
Agent replied · 7 June 2023
Thank you for your review Charli - great to hear that our Lettings team have ben supportive throughout.
★★★★★ 5/5
FacebookCan't recommend Steve and the team enough, sold our house within a week after it had been with another agent for 3 months. Extremely professional, regular contact and honest, straightforward opinions. Reinstated our confidence in estate agencies, it's the personal touch that matters. Still going through the buying/selling process but so far so very good 🖒
Craig · 18 July 2017
★★★★★ 5/5
GoogleThe team at Dourish and Day have been fantastic from the outset.
Steve Dourish’s expert advice and his tenacity in getting results for his clients made a stressful few months much more manageable. I would definitely engage Dourish and Days services again in the future should the need arise.
T · 9 March 2023
Agent replied · 7 June 2023
Thanks for the superb review Tom - glad that we got the sale sorted for you.
★★★★★ 5/5
FacebookWe dealt with Nicola and she has been wonderful. She was very friendly and always returned our calls. She kept us updated more than anyone else throughout the entire buying process and was brilliant. She listened to our concerns and did the job of about 10 people. Thank you Nicola!
Bóósh · 16 July 2020
★★★★★ 2/5
GoogleCalled for about 2 weeks asking for update an housing application and was told they would get back to me with answers, which they failed to do. Held off other applications as was waiting to hear back from them. Not reliable at all
Rebecca · 23 March 2025
★★★★★ 5/5
GoogleAfter a failed sale with another agent we opted for Dourish and Day. It turned out to be a wise move as they quickly found us another buyer. Particular praise should go to Nicola in the Sales Progression team, who through communication with all parties resolved issues quickly and to everyone's satisfaction, resulting in a welcome completion.
Many thanks.PositiveResponsiveness, Quality, Professionalism
David · 25 August 2021
Agent replied · 7 June 2023
Fantastic to see that you were pleased with our service David! thankyou so much for leaving us a 5* review. We were delighted to assist you with the sale of the house and if you need anything further, do let us know.
★★★★★ 5/5
FacebookAs a buyer- Clare worked hard to make sure all parties were well looked after acted as a fabulous mediator. Excellent service from a number one estate agent in townA great big thanks to Clare & colleagues Happy to deal with you guys again I highly recommended Dourish & DayThanks agin Sujeeba Stafford
Ahilan · 12 December 2018
★★★★★ 5/5
GoogleFrom start to finish the service we received was absolutely fantastic. From initial viewings right through to completion we were kept fully informed and supported at every step. Despite our sale falling through 3 times (all buyer’s personal circumstances-related) their patience and commitment never waned (unlike ours!). I recommend them to everyone I speak to.
Emma · 7 June 2022
Agent replied · 7 June 2023
Thank you Emma for your lovely review - it's truly appreciated!
★★★★★ 5/5
FacebookJOAN STEVE TRADES is a TOP NOTCH investing company! Firstly, her trading skills are outstanding. Sometimes you so many recommendations about traders online and then you give them a try and you don't get the results you wanted, The concierge service is great and there for you whenever you need any help or have any questions in forex trading/Bitcoin! I will certainly be booking a few times a month with Joan Steve- Can't recommend her enough!Email:joansteve42@gmail.com WhatsApp:+15186295574
Mthobisi · 9 May 2023
★★★★★ 5/5
GoogleCraigh from the agency called round to give us an idea of our house value. Very knowledgeable and very pleasant. No pressure applied to make up our minds there and then, or to sign up for the sale. When we decide to put it on the market it will definitely be with them.
Alan · 7 June 2022
Agent replied · 7 June 2023
Thank you Alan for your review and how Craig assisted you with your valuation
★★★★★ 5/5
GoogleVery happy with Dourish and Day from start to finish, both the Penkridge office with Adam and Andrew and the Stafford Office with Andy and Claire for our Sale and Purchase. Would recommend, great service all round.
Jamie · 7 November 2023
Agent replied · 28 November 2023
Thanks for the glowing review Jamie - so glad that we could assist you with your sale and purchase. Enjoy your new home!
★★★★★ 5/5
GoogleMoved into a property last year through you guys. Super helpful and lovely staff. Had a few issues over the months with maintenance but all of them were handled and sorted by them nice n speedy and keeping contact with us! 10/10 would recommend:-)
Dan · 20 January 2025
★★★★★ 1/5
GoogleHonestly very disappointed with this estate agents. after meeting the appraiser for my property i felt very confident that i could rely on them to push the sale of my property once sold. However since the house sold i have had to chase the company for information about the status of the sale constantly. the team here seem more than happy to wait for weeks on end to receive information and then pass it on. only by the miracle of god does the information needed for the next step appear within 24 hours of my phone call too them. there have also been times where i have asked for a call back and not received one. i was told to expect the sale to go through inside of 12 weeks due to circumstances. i have now been told it could take as long as 26 weeks for this to happen. had it not already taken so long to get to this point. i think i would have cancelled the sale and gone with someone else.NegativeResponsiveness, Quality
Alan · 25 August 2022
★★★★★ 5/5
FacebookWhat a great Estate Agent, great service and attention to detail with selling our property.Good communication with progress of sale, made even better by Nicola Hart from the sales progression team, who kept in touch throughout and never failed to keep us updated.Would highly recommend this estate agent, they are professional and very effective at selling homes.
Pip · 19 February 2021
Agent replied · 26 October 2023
Thank you so much!
★★★★★ 5/5
GoogleDourish and Day provided excellent service in the sale of our house. We received an offer at the asking price with a couple of weeks of the property going on the market, the friendly staff kept is informed of progress through the process to completion. I would certainly recommend this agent.PositiveResponsiveness, Quality, Professionalism, Value
Robert · 25 August 2021
Agent replied · 7 June 2023
Delighted that we could assist you with the sale of your property and thank you so much for leaving us a 5* review. If we can help in the future, please do let us know.
★★★★★ 5/5
GoogleWe were first time buyers, confused by all the details of buying a property, but everyone at Dourish and Day made us feel welcomed, and explained the process to us every step of the way. They made the run up to our move, and the move itself, a lot less stressful than we anticipated it would be. We couldn't recommend their services enough.
Emma · 8 June 2018
Agent replied · 7 June 2023
So glad that we could help
★★★★★ 5/5
FacebookVery professional,friendly and caring team across the board and in both sites...A very protracted sale due to various factors,the team was excellent throughout...Special mention goes to Nicola who was my lead and Claire whose support was fantastic....When things return to some semblance of calm,i will still pop in to the Penkridge office to say hello.....Once again,thanks to all.......Ian..
Ian · 30 August 2020
Agent replied · 31 October 2023
Thankfully I am finally free from dealing with Dourish & Day Estate Agent (Stafford Branch) who have made the sale of a late loved one’s property an utter nightmare!From initially telling me a buyer had put in the full asking price and was a ‘Cash buyer’ & ‘Good to go’, I automatically assumed that meant the buyer was ready to quickly proceed with the purchase or at least at the final stages of her own sale, wrong! The buyer was in a chain and her buyer had not even had the survey done which highlighted some questions which took time to be investigated, so, during my grieving process, I had to wait, and wait, and wait, and when I asked why I had been misinformed verbally, I was told I should of read what had been sent to me via email??? So by their own admission, I shouldn’t have believe what I was told over the phone!I have spent the most horrendous few months unable to move on and had I have been informed the buyers actual position, I could of at least made an informed choice to keep the property on the market in the hope someone could make a quicker purchase!D&D, please be up-front with your customers, please do not put issues back on to the customer when they genuinely express their concern regarding information you have misinformed them about, please change your tone when talking to customers as I felt on several occasions I was being spoken to like I was a little child. And for this poor service I paid £2,820 for little contact, to be misinformed and when I did have contact, I felt spoken down to and patronised.I really wish I would have used purple bricks or Yopa on this occasion as the out dated 1% + VAT is no longer a true reflection of what the Estate Agents do to warrant this extortionate fee! Shop around as there are more competitive Agents out there!I now respectfully ask D&D staff to have no further contact with me as I am not able to listen to any further excuses or passing the blame back to the customer for your own oversight which on this occasion cost me emotionally and financially!
★★★★★ 5/5
FacebookOlivia Carlos helped me gain my financial freedom, and I can't thank her enough for her assistance and guidance. I lost so much money trading alone until I met Mrs Olivia Carlos. She is a very trusted and reliable Forex/Crypto trader that has good trading signals and strategies that can help you win whenever you trade. I invested $1,500 with her and to my greatest surprise, I made a whooping sum of $16,100 within a week. Now, I'm earning a good amount of profit on a weekly basis . I’m recommending her to everyone who wants to benefit and have a financial breakthrough. contact her directly she will help you invest and give you all the assistance you need. Even if you haven't traded before or have no knowledge on Forex and Crypto trading, she will guide you and tell you everything you need to know. Contact her now on Email: oliviacarlos134@gmail.comWhatsApp: +14353592643
Párris · 17 June 2022
★★★★★ 5/5
FacebookSelling our home with Dourish and Day was a dream. We received a professional service from start to finish. Great experience in a competitive industry. Great teamwork made even better with a separate progression team once the sale had been made, Nicola Hart thank you for a first class friendly and professional service.
Graham · 7 July 2021
Agent replied · 26 October 2023
Thanks for your wonderful comments Graham…so glad we helped you find a buyer and your new dream home. We hope that you soon get settled.
★★★★★ 5/5
GoogleVery helpful team especially Ellie the best estate agents I have found thanks
Shani · 8 June 2018
Agent replied · 7 June 2023
Thanks for leaving us a review. We are glad that our rentals team we were able to help.
★★★★★ 5/5
FacebookNicola has been an absolute god send to us through the whole process if buying our house, she has gone above and beyond every step of the way.Thank you so much for making this possible and keeping me sane through everything.
Jem · 14 March 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
