Every review we hold for the Stafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe are very grateful to Jeremy and all the team at Stafford Dourish & Day for providing an extremely professional and efficient service. Great customer service from our first contact to completion of the sale. A great team to work with and a fantastic result achieved with our house sale. Thank you
Yvonne · 8 June 2019
Agent replied · 7 June 2023
Thanks for your feedback Yvonne. We're really pleased that we managed to get the sale through to completion for you. Thanks for your kind comments about our team - we're really grateful to hear you had a good experience using Dourish & Day
★★★★★ 5/5
GoogleI would have no hesitation in recommending Dourish & Day to anyone looking to buy or sell a property. They made the whole process so easy, they were so professional and a pleasure to work with.
Lyndsey · 10 October 2022
Agent replied · 7 June 2023
Lovely words from you Lyndsey and great to see your 5* review. Thank you so much!
★★★★★ 5/5
GoogleNicola Hart in sales progression was fantastic to deal with during our sale and purchase. So friendly and professional - she kept us informed and nothing was ever too much trouble. She was very proactive and helped move matters along for us. Would definitely recommend!
Sam · 7 June 2021
Agent replied · 7 June 2023
Glad to hear that Nicola went out of her way for you Sam - we really appreciate you using Dourish & day with your property needs.
★★★★★ 5/5
GoogleA wonderful estate agent, all the staff are friendly, professional, knowledgeable and very understanding.
Nothing was ever to much trouble. They helped make a stressful time have a happy ending in our new home. Thank you Dourish and Day, amazing.PositiveResponsiveness, Quality, Professionalism, Value
Heather · 25 August 2021
Agent replied · 7 June 2023
So pleased that we managed to sell your house for you Heather after a rollercoaster of a ride! Hope that you've settled well into your new home. Give us a shout if we can help you anymore :)
★★★★★ 1/5
GoogleIf you are looking for an agent that will double cross you on the day contracts are due to be signed used these! The stress of moving and the fees you occur are high enough but for the agent to this id highly unprofessional.
Jadore · 7 June 2021
Agent replied · 7 June 2023
Hello Jadore Hair Extensions, as we previously advised, we can't find you on any of our records. Can you please give Steve Dourish or Jeremy Day a call to discuss your comments. You can reach us on 01785 223344 or steve@dourishandday.co.uk and jeremy@dourishandday.co.uk. Thank you
Thank you for leaving a review. We take feedback very seriously; however, I’m afraid we can find no record any client matching your name or details. We would greatly appreciate the opportunity to help you wherever we can, if you have had a bad experience with our service, please contact us on hello@dourishandday.co.uk or call Steve or Jeremy, the Directors on 01785223344
★★★★★ 3/5
GoogleViewed a property. He seemed uninterested in showing us around
Susan · 25 June 2024
Agent replied · 24 August 2024
Sorry to hear of that. We do have limited information about vacant properties, so our apologies if we seemed dis-interested and we note you were interested to buy, but not able to proceed. We'd be delighted to help you with other properties though, so please bear us in mind!
★★★★★ 5/5
FacebookSteve and the team provide an outstanding service. They made the process of buying our new home easy and do great work behind the scenes in managing the chain, solicitors, etc. Highly recommended.
Chris · 26 November 2018
★★★★★ 5/5
GoogleBought a house through Dourish and Day. Have to say the service was excellent. Communication was good and they managed to coordinate all parties well. Chased where necessary and always came back with answers. Dani in particular was very good and really thankful for her help and support.
Sarah · 8 June 2019
Agent replied · 7 June 2023
Thanks for your kind words Sarah. We know that your purchase wasn't easy - to say the least - but we were so pleased that we were able to assist you with your house purchase. We hope that you are able to soon settle in, and hope that you're able to start building memories soon.
★★★★★ 1/5
GoogleUnusually poor customer service for an estate agents. Have found them to be particularly rude on both the sales and rental front. Would recommend other agents above Dourish and Day.
Caitlyn · 29 December 2022
Agent replied · 25 October 2023
Hi Caitlyn, sorry to hear your feedback. We have completed a thorough search for you on our database and can't locate your details to speak with you. We'd appreciate the opportunity for one the Directors to discuss your comments. Can you please call us on 01785 223344 and ask for Steve, Jeremy or Ellie
★★★★★ 1/5
GoogleUnusually poor customer service for an estate agents. Have found them to be particularly rude on both the sales and rental front. Would recommend other agents above Dourish and Day.
Caitlyn · 9 December 2022
Agent replied · 7 June 2023
Hi Caitlyn, sorry to hear your feedback. We have completed a thorough search for you on our database and can't locate your details to speak with you. We'd appreciate the opportunity for one the Directors to discuss your comments. Can you please call us on 01785 223344 and ask for Steve, Jeremy or Ellie
★★★★★ 1/5
FacebookShocking service since my house sale fell through. Communication has been non existent , no advice ... seems like they don’t care. Will be putting my house back on the market with another estate agent as soon as possible. Fees far too high for services received.
Rachel · 6 December 2019
Agent replied · 26 October 2023
Good morning Rachel. Thank you for your comments, we're sorry to hear that you've been dissatisfied with our service and we are very sorry to hear about your experience. This is definitely not the standard of service our customers have come to expect from us and we have lots of positive comments and reviews from other clients. We'll organise for one of our Directors to give you a call and go through your concerns shortly.
★★★★★ 5/5
FacebookThey are a brilliant company Nicola and Claire from the Penkridge branch helped us with moving and they couldn’t do a enough for us.They both get 5stars from me and my wife, we are really pleased with them thank you once again Lee and Louisa Milner
Lee · 29 October 2019
Agent replied · 26 October 2023
Did they thank you for your business?
★★★★★ 5/5
GoogleVery professional and attentive by everybody at Dorish & Day. We were regularly updated with viewings, and later requests from buyers solicitors. Staff very pleasant and helpful. Very good value for money.
Tom · 7 June 2022
Agent replied · 7 June 2023
Really appreciate your kind words Tom, thanks for taking the time out to leave us a review. Happy to help wherever we can in the future!
★★★★★ 5/5
GoogleDourish & Day have been friendly and professional throughout. They kept in touch regularly, even during the pandemic, and offered helpful suggestions which resulted in a sale. It is clear why they have won awards for their service.
Colin · 7 June 2021
Agent replied · 7 June 2023
Thanks for the great feedback Colin, really appreciate it and great to hear that our service was worthy of a 5* review :)
★★★★★ 5/5
GoogleSteve recently came to value my house . Fast service. Was booked in for the next day . Steve had a fabulous knowledge of stafford and comparable house prices. He priced realistically and honestly . Would highly recommend
Claire · 7 June 2021
Agent replied · 7 June 2023
Thanks for your feedback Claire and we hope that we can assist you with your house move.
★★★★★ 5/5
GoogleWhat a fantastic efficient service. The staff are extremely friendly, helpful and keep you up to date via email, website and telephone. Superb service, are slightly more expensive than other agents but you get everything included, well worth the little bit extra, highly recommend
Chris · 8 June 2019
Agent replied · 7 June 2023
Thanks so much for leaving a review Chris, we’re so pleased that you found our service to be superb! We try to ensure that we got that extra mile and keep all our clients updated on their sale. Thank you for using Dourish & Day to sell you’re home and if we can assist in the future, please let us know.
★★★★★ 5/5
FacebookDourish and Day have been really great helping me with the sale of my house in England although I live in Germany. They have helped with many problems along the way and have always been very friendly on the phone. I would definitely recommend them to anyone I know. Thank you so much.
Christine · 26 May 2023
★★★★★ 5/5
FacebookHi to all the staff at penkridge office, you have been professional and helpful throughout the 5 months it’s taken to sell my house - I would recommend Dourish & day due to competitive prices and the staff always have a great smile
Peter · 10 December 2018
Agent replied · 26 October 2023
Awww how sweet
★★★★★ 5/5
Google*FIRST CLASS* What more can I say... From start to finish a professional service. Jeremy led the sales journey supported by his team, followed by exceptional communication from Clare as the sale progressed through to completion... Well done Team Dourish & Day.
Mike · 8 June 2019
Agent replied · 7 June 2023
We’re so pleased to hear your feedback Mike and great to hear that everything we did from start to finish impressed you! Thanks for taking the time out to leave us a review!
★★★★★ 4/5
GoogleThe team there were professional and very helpful. We didnt get our offer accepted on the property we liked but the staff were very responsive throughout our communications and always kept us updated.PositiveResponsiveness, Professionalism
Jessica · 25 August 2021
Agent replied · 7 June 2023
Lovely review from you - and sorry to hear that your offer wasn't accepted - hopefully we'll be able to get you the right house in the future.
★★★★★ 5/5
FacebookNicola Hart in sales progression was fantastic at keeping us informed, listened to our concerns and queries and was very professional throughout the process once our house had been sold and our progression was managed by her.
Nikki · 5 January 2021
Agent replied · 26 October 2023
Thank you Nikki for your kind review.
★★★★★ 5/5
FacebookDourish & Day have been friendly and professional throughout. They kept in touch regularly, even during the pandemic, and offered helpful suggestions which resulted in a sale. It is clear why they have won awards for their service.
Colin · 1 October 2020
Agent replied · 26 October 2023
Fabulous review Colin, thank you for your very kind words. We’re so pleased that we could get the sale completed for you. Once again, thanks for leaving us a review, the team will be overjoyed with the comments you’ve made.
★★★★★ 5/5
FacebookWe used Dourish & Day for our sale and purchase.They completely exceeded our expectations! Supportive, friendly and efficient. Relied on them for a great deal and they delivered everytime. Nothing too much trouble for them - thank you!
Beth · 24 September 2020
Agent replied · 26 October 2023
Thank you so much for your review. We’re so grateful for you leaving very kind words about our team.
★★★★★ 5/5
Google**Fantastic Service**
Both Steve and Jeremy provide an excellent service, extremely professional yet they keep that personal touch. They kept me very informed from start to finish.
I can not thank them enough, extremely highly recommended.
Thank you for everything guys.
Justin Livermore
Justin · 8 June 2018
Agent replied · 7 June 2023
Thanks Justin for the 5* review - so glad that we could help you sell your home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
