Dourish & Day Stafford reviews

Thank you so much for taking the time to leave such a wonderful review! ⭐⭐⭐⭐⭐ We’re absolutely delighted to hear how well Janine has supported you and made the process feel easier. Her dedication, kindness and commitment to providing exceptional customer service are qualities we’re incredibly proud of. We’ll be sure to share your lovely words with Janine, we know they’ll mean a great deal to her. She really is a fantastic member of the Dourish & Day team, and we’re so pleased you’ve felt supported every step of the way. Thank you again for your kind words and for choosing Dourish & Day. ❤️

Thank you, Claire, for your lovely review. It’s great to hear you were so pleased with the service from James and Michelle, and that we kept everything moving and you informed throughout. We really appreciate the recommendation! 😊 …

Thank you so much for your wonderful five-star review. We are delighted to hear that you had such a positive experience purchasing your new home through Dourish & Day. Michelle will be thrilled to read your kind comments. She takes great pride in keeping her clients informed and supported throughout the moving process, and we're pleased that her friendly approach and regular communication helped make the experience as smooth and stress-free as possible. Thank you for placing your trust in Dourish & Day. It has been a pleasure helping you with your move, and we wish you many happy years in your new home. Best wishes, The Dourish & Day Team

Thank you so much for your incredibly kind words, it truly means a lot. We’re absolutely delighted to hear how positive your experience was, and we couldn’t agree more, Michelle is a real asset to our team. Managing a complex chain is never easy, but her dedication, communication and commitment to her clients really do make all the difference. It’s wonderful to know she was able to keep everything on track and support you throughout the process, even during the more challenging moments. We’ll be sure to pass on your lovely feedback to Michelle, it will mean a great deal to her. Wishing you all the very best in your new home, and thank you again for taking the time to share your experience.

It sounds like it was quite a week! Selling your home three times certainly kept everyone busy! Nicola will be delighted with your kind words. Her communication and commitment to keeping everything moving are exactly what we aim for. We really appreciate your recommendation and wish you all the best for the future!

Thank you for your fantastic five-star review and for trusting Dourish & Day Stafford with the sale of three properties. We're delighted to hear that Nicola and the team kept you well informed and helped keep things moving throughout the process. Your recommendation means a great deal to us, and we look forward to helping you again in the future.

Thank you so much Lynsey & Mark for your incredibly kind words. It means a great deal to Nicola and the whole team to hear how positive your experience was. Buying a home can be a stressful journey, so we’re delighted Nicola was able to support you every step of the way and keep everything moving smoothly. She genuinely cares about her clients, and your feedback perfectly reflects the level of service she strives to give. We’re so pleased to hear how happy you are in your new home, that’s the best outcome we could hope for. Thank you again for trusting us and for recommending Dourish & Day. If we can ever help you in the future, we’d be more than happy to. Wishing you many happy years ahead in your new home! The Dourish & Day Team

Thank you so much for your kind words! We're delighted to hear Sarah has made the process such a positive experience. We'll be sure to pass on your lovely feedback to her. Wishing you all the best for collecting your keys on Monday and enjoying your new home!

We really appreciate your honest feedback and are delighted Nicola’s dedication and commitment made such a positive difference throughout what has been a long journey. We’ll certainly pass your kind words on to her -😊 …

Thank you for taking the time to leave your feedback. We’re pleased to hear that you found our viewing staff welcoming and helpful, but we’re genuinely sorry to learn that you were unhappy with your experience during the negotiation stage. We have now completed a full review of your offer and the contact during the negotiation. I have personally listened to the recorded telephone call between ourselves and the owner of the property. I can confirm that the conversation was handled in a professional and appropriate manner, and the instructions provided to you accurately reflected the seller’s position at that time. To clarify the negotiation details: your initial offer was £55,000 below the then asking price, which represented a reduction of approximately 22% off the sale price. The owners specifically instructed us to advise that their counter-offer would be £240,000. This figure was already a reduction from the previous asking price and it had been agreed as part of our Boxing Day sale event, during which the seller chose to reposition the bungalow to encourage renewed interest. We are sorry that you felt Joanne was rude or condescending. This feedback is taken seriously; however, it is very much a one-off when viewed against the many reviews we have received that specifically mention Joanne for being helpful, professional, and supportive throughout the sales process. Having listened to the telephone calls and reviewed the emails between yourself and Joanne, in my opinion the communication was incredibly professional and I can only surmise that your negativity towards our staff member is due to your very low offer on the property being rejected by the seller. Regarding the subsequent price adjustment to £240,000, this reflects the seller’s decision to formally align the asking price with the figure they had already instructed us to negotiate from. It was not a contradiction of earlier advice, but rather a progression of the marketing strategy. We regret that you left feeling dissatisfied and would welcome the opportunity to discuss your concerns further at Director level. If you would like to do so, please feel free to contact: • Steve Dourish on 07490 712186 • Jeremy Day on 07841 748422 In relation to your most recent edit, I can confirm that it is not our company who have flagged your negative reviews about our business or other businesses that you have left poor reviews for as being 'fake', but as your review is now becoming very personal against a member who staff who is highly thought of within our business, it is requested that any future dealings you have with Dourish & Day is dealt with at Director level only. You now have the contact number for myself and Jeremy Day as detailed above. Steve Dourish

Thank you so much for your wonderful review, Dana. We are delighted to hear that you had such a positive experience selling your home with us. Moving home can often be a stressful process, so it's fantastic to know that our team was able to support you every step of the way. Thank you for your kind comments regarding the valuation process, marketing and viewings, and in particular Nicola and Michelle in our Sales Progression team. They will be thrilled to hear that their hard work and dedication helped keep your sale on track and resolve any issues quickly and effectively. It has been a pleasure assisting you with your move, and we wish you every happiness and success in your new home. Thank you again for choosing Dourish & Day and for taking the time to share your experience.

It’s great to hear that Nicola and the sales progression team were able to make the process as smooth and stress-free as possible. We really appreciate your kind words and recommendation, and we’ll be sure to pass your lovely feedback on to Nicola. Thank you!

It’s great to hear that Nicola was there to keep things moving throughout what sounds like a lengthy journey! Her persistence in chasing updates and keeping everyone informed makes such a difference, so we’ll make sure she sees your lovely comments. Thank you for taking the time to leave us a review, and we hope you’re very happy in your new home!

Thank you so much for your lovely review, Sarah. We’re delighted to hear you had such a positive experience selling your home with us. Michelle takes great pride in keeping her clients fully informed and supported throughout the process, so your kind words will mean a lot to her. We’ll be sure to pass on your thanks to the whole team. Wishing you all the best in your next chapter, and thank you again for choosing Dourish & Day.

We are sorry that you have been unhappy with your experience and, of course, appreciate how frustrating it is to be without hot water, particularly with a young child in the property. However, we do feel it is important to clarify a number of points in the review, as the documented timeline does not support the suggestion that the matter has been treated without urgency or that you have simply been left without communication. The issue was initially reported to us on Thursday morning as an intermittent hot water fault, with the maintenance request stating that the hot water sometimes worked normally and sometimes did not. This is significant, as intermittent faults can unfortunately be more difficult for engineers to diagnose, particularly when the system is operating normally when they attend. A quotation was obtained and the landlord approved the required works on Friday, at which point the contractor was instructed. You also spoke directly with our Lettings Director on Saturday, who confirmed that the contractor would be chased, which was subsequently done. The contractor attended on Monday to investigate the fault but was unable to complete the repair at that visit. They returned the following morning (yesterday - when you posted your review) and provided us with further information regarding the suspected fault, including photographs and details of the boiler and relevant valve parts. Rather than simply wait for the original contractor's next availability, we have used that information to approach an alternative contractor. They were instructed yesterday afternoon and are attending the following day. An email update was also sent to you at 13:04 yesterday confirming the position and next steps. We have also considered your request for a temporary hot water solution. Unfortunately, installing a temporary hot water system is not something that can safely be arranged at a few hours' notice. It would require a suitable contractor to attend, establish whether the necessary electrical and water connections are available, obtain landlord approval and source and install appropriate equipment. We have not had a contractor available to undertake that process at such short notice. We fully appreciate that being without hot water is extremely inconvenient, and we are sorry that you have found the situation frustrating. However, we do not accept that there has been a lack of urgency, concern or communication from our team. The documented timeline shows that the issue was reported on Thursday, a quotation was obtained and approved the following day and the contractor instructed on Friday, the contractor was chased following your conversation with our Lettings Director on Saturday, attendance took place on Monday, a further investigation took place this morning, and an alternative contractor was instructed this afternoon to attend tomorrow. Unfortunately, heating and hot water faults can sometimes require more than one visit to diagnose and resolve, particularly where the original fault is intermittent. Our priority throughout has been, and remains, to get the issue properly diagnosed and resolved as quickly as possible.

Thank you, Samantha, for such a lovely review. It’s great to hear that you felt your property was in safe hands, particularly while you weren’t living there. Nicola and the team will be delighted to know that the regular communication, app updates and ongoing viewings kept you fully informed throughout. We really appreciate you choosing Dourish & Day and are delighted we could achieve a successful sale for you. Wishing you all the very best for the future!

Thank you for your wonderful five-star review. We're delighted to hear you had such a positive experience and that Michelle's regular updates and responsiveness helped make the process smoother. Your recommendation means a great deal to us, and we'd be delighted to help you again in the future.

Thank you so much for your wonderful review! We're delighted to hear that Michelle made such a positive difference to your first home-buying experience. We'll be sure to pass on your kind words to her, she'll be thrilled to know her communication, positivity, and support were so appreciated. Congratulations on your first home, and thank you for choosing Dourish & Day. We wish you many happy years there!

It’s great to hear how pleased you were with the service you received. Nicola will be delighted with your kind words, keeping clients informed and making the process as smooth as possible is exactly what we aim to do. We really appreciate your recommendation and wish you all the very best in your new home!

Thank you for your lovely review! We're so pleased to hear that Nicola was able to keep you informed and supported throughout what sounds like a challenging sale and purchase. We'll be sure to pass on your kind words to her and the rest of the team. We really appreciate your feedback and wish you all the best in your new home!

Thank you for your lovely review. It’s great to hear that you found the team both informative and friendly, and especially that Nicola kept you regularly updated and positive throughout the process. We’ll make sure your kind words are passed on to her. Thanks again for choosing Dourish & Day!

Thank you for your fantastic review! We're so pleased to hear that you had such an exceptional experience with Dourish & Day. We'll be sure to pass your kind words on to Janine, who will be delighted to know that her professionalism, support, and consideration made such a positive difference throughout your journey. We really appreciate your business and feedback and wish you all the very best!

Thank you for your fantastic review and for choosing Dourish & Day for both your property and your own home purchase. It’s great to hear that you received the professional, responsive and reliable service we aim to provide, and we’re particularly pleased that we were able to help you through both sides of the property journey. We really appreciate your recommendation and wish you all the very best in your new home!

Thank you so much for your wonderful 5-star review. We’re delighted to hear that you had such a positive experience finding and securing your rental property with us. Vicki and the team will be especially pleased to know that their communication and support made a difference throughout the process. Keeping our clients informed and supported is something we pride ourselves on. We truly appreciate your recommendation and wish you every happiness in your new home.