Connells Lettings Stafford reviews

★★★★★ 1/5

Google

Called to make an appointment to view a home and dealt with someone who was super rude in the lettings team who ‘passed on a message’ for the sales team to call me back. They didn’t pass on the message so I called again and when I eventually spoke to someone I was told I’d need a mortgage in principle to VIEW a property. I’d already advised we’ve got a financial advisor and are in a position to put in offers and they wanted a mortgage in principle PER VIEWING. Advised I’ve never had this request from any other estate agents (why would they for simply a viewing) and they’ve now lost first time buyer business. Amazing they sell anything if this is their process! Very disappointing and extremely put off, will not be reaching out again no matter how lovely the house is.

Abbie · 27 April 2024

★★★★★ 1/5

Google

My experience after renting a home through Connells Stafford branch for 5 years!!! Was appalling. We left the property for the branch to attempt to charge us illegal fees (tenancy renewal fees made illegal in 2019 and the fee the reckon was from 2020 but attempting to charge us for it in 2024 when we decide to leave the property…). The office staff do not seem to communicate. Helens attitude is absolutely appalling, how she works in customer service is beyond me (I have also seen other reviews about Helen’s attitude towards customers). Months of back and forth arguing over the attempt of them taking illegal fees from my rental deposit could have all been avoided with some simple customer service training and communication within the office. The only helpful member of staff I found was Megan but even then it always seemed she to be rushed off her feet. (probably clearing other staff members messes up). Overall I would just avoid Connells Stafford for rentals as there is plenty of better estate agencies within Stafford which abide by the rules on letting out properties and are probably more professional and customer friendly

Rhys · 27 April 2024

★★★★★ 5/5

Google

Great customer service with Bethan Mason letting negotiator, lovely job and smooth process, great response and communication. Made my move really easy so thank you so much Connells and Bethan 😊. …

Mel · 15 December 2025

★★★★★ 2/5

Google

First and foremost, no issues with connells themselves at all. Polite when visiting tenants, do they’re job properly, couldn’t fault them. However Helen at the branch, was incredibly rude over the phone with us, then to come in store and be met with the same attitude was a big shame. It’s never nice to be told you’re losing your home, I understand it’s a day to day job for the staff but unfortunately the routine and Rhythm of it being a job has dehumanised the entire journey of it. Not at all happy with the customer service from Helen at all today, it’s one thing being told you have to move but being spoken to the way we were about it, was not necessary and could have been done better!

Dan · 28 March 2024

★★★★★ 5/5

Google

Mike Alldritt came to value my property, and he was helpful and friendly. He explained everything carefully and patiently to me, a true asset to Connells. Thank you!

Des · 19 January 2026

★★★★★ 5/5

Google

Couldn't be happier with the service from the team at Connells, Stafford. Imogen has been great, showing us round on our viewings. Sian has been fantastic in helping us through getting a mortgage as first time buyers. Would definitely recommend.

Racheal · 30 September 2023

★★★★★ 5/5

Google

Sold our house with Connells, it was quick and straightforward. The process was well-organised, and the team (essentially Dan) kept us updated at every stage. Communication was clear and timely, which made everything stress-free. Would happily recommend them for a smooth sale.

Jodie · 24 August 2025

★★★★★ 5/5

Google

Roberta is very helpfull and professional agent. I can recommend Roberta as perfect agent.

Rob · 18 December 2024

★★★★★ 5/5

Google

Sian has been so helpful in arranging a mortgage for my first home. Having never gone through the process before, Sian has walked me through every step of the way and been very helpful. Thanks so much!

Abbie · 26 August 2023

★★★★★ 5/5

Google

My experience with Connels has been very rewarding. I have been working very closely with Imogin Lees and Sian Williams and they always provide the advice and guidance we have needed through my buying process, always happy to answer any questions from me and my wife. I really enjoy working with people we can count on. We are now very excited to reach the completion stage on our Journey.

Erick · 26 August 2023

★★★★★ 5/5

Google

We've had a very good experience at Connells, they're super helpful especially as we're first time buyers, had properties lined up for us to view and got us into contact with their mortgage broker Sian who has also been incredibly informative and helpful. Jet Rathbone is who has been helping us with finding and buying a property and we couldn't be any more pleased with the service from Connells

Chloe · 26 August 2023

★★★★★ 5/5

Google

I went to see Sian to help us with the process on buying our first home. With the current climate it’s proven to be very difficult, on my first meeting she found a house I hadn’t spotted and went to view that day, we put an offer in the following day and was accepted. We were getting a bit emotionally exhausted with the process up till this point, she’s been there to answer any questions we have and so far has been excellent and human! We’re looking forward to finally having the keys to our home and settling in (she’s also invited for a tinny on the day we get keys, to celebrate as she’s been fab!) Not to mention Ryan has also been very helpful with our enquiries along the way! Thanks so much Sian, Ryan and the Connell’s team ❤️

Charlie · 26 August 2022

★★★★★ 5/5

Google

If I could give more stars, I would. Connells letting team was not well known to me, however I would recommend them time and time again now. This team has been the first agency in months to treat me like a real person rather than another number. Moving home is an important decision and a stressful process- they have made it such an easygoing and pleasant experience and always keen to help and support requests. I cannot express how lovely it has been to communicate with them. As a single parent, this is often all agencies seem to focus on… and I have unfortunately been met with a surprising amount of disrespectful comments, behaviours and direct discrimination from other professional agents in the rental market during my search. Connells, for a start, did not immediately ask my martial status when calling to book a viewing, they instead told me about the property and discussed my needs and contact information afterwards. Which was refreshing. I was met with a courteous professional team who made me feel welcome and valued as a potential tenant from the get go. I never felt looked down in at any point. When viewing the property, Jennifer was so welcoming and happy to answer any questions I had. She truly listened to me when talking through my needs and throughout the application process has always been a delight to communicate with. Even arranged for a more convenient place for me to drop documents to, knowing my circumstances, before I even had to ask. She has responded promptly at all times and I have always felt well informed. I’m thankful to have found a letting agency that hasn’t lost its personal approach. If I am ever looking for a home again or buying/selling in the future, I will be heading straight to this team for their help. Thank you to Jennifer & team for still being a delight to speak to, even during such a challenging time for you all.PositiveResponsiveness, Quality, Professionalism

Amy · 26 August 2022

★★★★★ 5/5

Google

I was blown away by how amazing Connells were with me moving in, especially after having a not so great experience with a previous estate agents. They made it as smooth as possible and Hannah was especially helpful, always updating me and going above and beyond to accommodate my needs and wishes. I moved half way across the country and she stayed late on a Friday (amongst other things) to make sure I could still collect the keys to my new home due to being stuck in traffic and put me at ease throughout the whole process; Cannot recommend Hannah and Connells enough.PositiveResponsiveness, Quality, Professionalism

Jodie · 26 August 2022

★★★★★ 5/5

Google

Roberta made our mortgage application straight forward and very easy to understand, she had been great to us and kept us informed us every step of the way.. thankyou Would definitely recommend her mortgage services

Toby · 19 March 2025

★★★★★ 5/5

Google

We had the perfect experience with Connells. We had Sian in particulary & she held our hand throughout this new experience for us, gave us all the options, all the information & was straight & honest with us. We really couldnt have asked for more from her! The team around her, Ryan in particular, theyre thorough, cant do enough for you & seem to have great communication around the office to support one another when somebody may be off on annual leave. It was excellent that we could just call up or walk in, unannounced at times to ask a question oer get some support. If we move again, this is where we will go, theyve made our first time buyers experience so much easier than it couldve been.

Haydn · 30 October 2023

★★★★★ 5/5

Google

Bethan was very helpful and sweet, and made everything easy for us.

Sabnam · 28 October 2024

★★★★★ 5/5

Google

Bethan was so helpful regarding my experience viewing rentals, friendly and knowledgeable regarding the properties I viewed, keeping me informed along the process. Thank you Bethan

Alicia · 15 June 2025

★★★★★ 5/5

Google

We had Bethan help us move into our first place, she was helpful all the way through, explained everything fully! Left feeling happy and confident!

Amelia · 16 November 2025

★★★★★ 5/5

Google

Let me say thanks to Sian for her help in securing my mortgage offer, very much appreciated and also Imogen for finding and the viewing of properties.

Kevin · 29 November 2023

★★★★★ 5/5

Google

Connells have made this transition as stressless as possible, we are very greatful of that. We were kept upto date throughout the whole process as being. …

Katie · 16 October 2025

★★★★★ 5/5

Google

This is our first time using Connells Stafford and have to say we're extremely impressed with the professional service we received from Anish and the team. Anish is a first class communicator responding really quickly, addressing any questions or concerns we had and explaining everything each step of the way. I'd definitely recommend contacting Connells Stafford. Keep up the fantastic customer service!!!

Sarah · 26 August 2023

★★★★★ 5/5

Google

I am very pleased with the way my property is managed. Glynis always responds promptly to any maintenance issues that arise and I know I can trust her to arrange repairs, organise quotes for new flooring etc. I appreciate all her support and advice. She liases well with my tenants. As I live away from Stafford it is reassuring to know that the management of my property is in safe and reliable hands. A very professional service. Thank you Glynis.PositiveResponsiveness, Quality, Professionalism, Value

Sue · 26 August 2021

★★★★★ 5/5

Google

We recently moved into one of the properties managed by Connells Stafford. I would like to say a massive thank you to Hannah Haynes for her support and help. She's been nothing but amazing throughout the whole moving process. At one point I got very stressed as there was a chance that our move in date could get pushed back (and it was not Connells fault, it was out of their control), Hannah still went above and beyond to make sure everything goes as smooth as possible. We moved in at the agreed date and even now after moving in the support has been amazing. To Hannah and team, thank you, you are brilliant!PositiveResponsiveness, Quality, Professionalism, Value

Alise · 26 August 2021