Connells Lettings Stafford reviews

★★★★★ 5/5

Google

We received what we consider to be an exemplary service from the mortgage advisor Roberta who is based at Connells. She was very friendly, professional and very knowledgeable. She quickly found the best rates and made the whole process easy and understandable. Communication was excellent and provided us with regular updates. We would not hesitate to recommend Roberta to our family and friends.

Emma · 16 March 2026

★★★★★ 5/5

Google

We had a great experience working with Bethan and Will at Connells Stafford. Bethan was especially easy to work with, very pleasant, approachable, and always happy to help. She answered all of our questions promptly and clearly, which made the whole process smooth and stress-free. We really appreciated her support in helping us secure our home in Stafford and would happily recommend Bethan and the Connells Stafford team to others.

Athira · 17 December 2025

★★★★★ 5/5

Google

Bethan on Lettings is the epiphany of professionalism, speed of execution and excelenve in delivery. She’s been a great advisor, mediator and 3rd party agent in moments where we were borderline homeless. We’ve got a new propriety, a place to call our own and to make into a home, and it’s all thanks to Bethan and her incredible energy. 5/5, would rate 6 if possible.

Alki · 15 December 2025

★★★★★ 5/5

Google

Mike Alldritt has been looking after me and my property since I started exploring my options to sell and move. He has been an absolute star! Extremely professional, exceptional sales skills, reliable, no rush and no push approach, basically gold. He has been fantastic in communication with me and he is ready to go the extra mile for his client. I highly recommend his service.

Tatiana · 15 December 2025

★★★★★ 5/5

Google

I had an excellent experience with Connells Estate Agents, and I’d especially like to thank Bethan for her outstanding service throughout the process. She was professional, approachable, and incredibly helpful at every stage, from viewings to finalising paperwork. Bethan kept me well-informed, responded quickly to any queries, and made the entire process smooth and stress-free. Highly recommend Connells, and if you get to work with Bethan, you’re in great hands!

Rajitha · 24 August 2025

★★★★★ 5/5

Google

We recently had our house valued with Mike at Connells and had a mortgage appointment with Roberta. Both were extremely professional, friendly, knowledgeable and they made the whole process feel straightforward and stress free. We were really pleased with the level of service we received and wouldn’t hesitate to recommend Connells to others.

Ben · 18 January 2026

★★★★★ 5/5

Google

Jon was a very knowledgeable gentleman, who offered me lots of advice and help in buying my new home. From start to finish the entire team were very friendly and helpful throughout the entire process. 5 stars all around, would have given more if I could! Thank you so much to Jon and his entire team at Stafford Connells!

Martha · 16 November 2025

★★★★★ 5/5

Google

We are a Connells lifetime member and not local to a branch, however we still we able to receive a full and fantastic service from Roberta. Roberta made the process easy for us and was available to talk to during and make some changes for us. Thanks for your help!

Carly · 24 December 2025

★★★★★ 5/5

Google

Big thanks to Roberta for securing our mortgage on the property that we’re purchasing through Connells. She is extremely good at what she does and is super patient! All of the team that we’ve dealt with at Connells are very easy to work with and we would highly recommend them!

Tom · 15 December 2025

★★★★★ 5/5

Google

I'm a first time buyer so was absolutely clueless and anxious about the starting the process, but Roberta and the team made the whole thing super simple and straightforward. The communication was spot on and kept me updated with everything along the way. Definitely recommend!

Rebecca · 19 January 2026

★★★★★ 1/5

Google

Extremely poor communication and customer service from the team at Stafford. I received a call on the Tuesday from a person called Dan, unfortunately due to a poor telephone signal on my end I didn't notice it until I got home. I did receive a voice message that asked me to phone, however the office was closed. In the voice message Dan said that he had sent an email confirming the viewing. I checked my email but no email had been sent, I even looked at the junk box. On Wednesday I phoned Connels and spoke to a lady and she informed me that Dan was off today and there was nothing booked for the viewing. She informed me that a message would be sent to Dan with reference to viewing. I did not receive any feedback on Thursday so I phoned in today and spoke

Simon · 26 November 2024

★★★★★ 5/5

Google

We have recently been in to see Roberta to sort out our re-mortgage and have been thoroughly pleased with the level of service provided. Roberta is very responsive when it comes to communications which has really eased our minds during the process.

Dylan · 18 January 2026

★★★★★ 5/5

Google

My partner and I have been using Connells to purchase our first home, and I can’t recommend Roberta enough. She has made this process seem so easy, and with her support and expertise, she has allowed us to enjoy the experience of buying our first home without the stress. Roberta, thank you so much for keeping us in the loop and taking the time to explain all of our options to empower us to make the right decisions for our future home.

Jacob · 9 November 2024

★★★★★ 5/5

Google

Jon was brilliant when valuing our house, very professional and provided all the evidence to conclude our marketing price which seemed very realistic and honest. The service we have received following the valuation has also been to a very high standard. Thank-you to Jon and all the team.

Amelia · 16 November 2025

★★★★★ 5/5

Google

Excellent service and communication. Would always use them again and highly reccommend it. Hollie and Jon have been fantastic help through the sales progression and Mike was fantastic when valuing the property.

Jill · 16 March 2026

★★★★★ 5/5

Google

I have been delighted by the service I have received from Connells in Stafford. From my initial meeting with Roberta who was very thorough, and provided my Agreement in Principle the same day. Hollie and Jon have been very professional, feedback has been immediate, and everything they've promised to do, has been done in excellent time and efficiently. Liz called on the day she stated, and whilst the process is still going through, I am more than happy with the excellent service I have received.

Chris · 16 March 2026

★★★★★ 5/5

Google

I instructed Connells to assist with the rental of a property and they were a delight to work with from the outset. Connells achieved a rental valuation that I was happy with when other local agents in the area were quoting well below the value that the property could achieve. Connells were also up front about their fees and didn't have any hidden/additional charges that other local agents tried to spring on me. Will and Megan were pro-active and stayed on top of getting the property marketed and rented. They were both efficient, helpful and easy to work with. From my experience to date, I cannot fault Connells and I would happily instruct them again based on the service I have received. Thanks again to Will and Megan.

Raam · 11 August 2024

★★★★★ 1/5

Google

Someone called a welfare check on us and now connells is ilegally claiming we broke anti-social clause on our tenancy despite no crime being comitted. Now my children and I have to find a new place to move in 2 months. We were obviously targeted by a neighbor and Stafford branch is refusing to apologize. Uptdate: Lettings Manager (meg wood) would not let me ask questions and kept cutting me off; she also claiming that welfare checks dont exist in england and that we denied access for an inspection which is not true as Will was here on the 24th and took photos of the inside. She admitted that the reason for the inspection had to to with the above situation. After cutting me off repeatedly and not letting me ask a single question, she hung up on me. We're a vulnerable household as I'm physically disabled on top of having autism and one of the symptoms of having autism is asking for clarification? which, I should be able to do as a tenant. The Stafford branch will also not answer any of my questions including details on how to contact the landlord or what to do with the nettles or overgrown plants in the garden that my toddler touched due to the branch not hiring a gardener prior to us moving in. They're claiming me asking questions and trying to get help from outside the branch is harassment. Avoid stafford branch at all costs. Update: the branch manager contacted me and did not apologize for sending false allegations to my landlord and i was instead gaslighted further

Kris · 26 July 2024

★★★★★ 5/5

Google

After renting for 9 Years we were forced in to stepping into the big world of Mortgages. From our 1st meeting with Roberta we were onto a Gem. Meeting someone so personable and attentive to our details she was able to get us a mortgage in principle. From here she continued to fight our corner and had the reward of calling us to advise our Mortgage was granted. Can't thank her enough for the support she has shown and helping us on our journey,

Mikey · 27 May 2024

★★★★★ 5/5

Google

We had fantastic experience with Roberta from Connells. Everything was so easy and smooth. No issues. She explained everything very clearly ,she is very kind,polite,professional.Fantastic job done in very short time.Thanks Roberta for your help.

Arnita · 16 November 2025

★★★★★ 5/5

Google

We couldn't thank Roberta Cooper-Evans more for all her help. As first time buyers, she made the whole process smooth and easy for us! She is the only mortgage adviser who actually try to put my name on the morgage (as I’m under a spouse visa) with my husband. So thanks to Roberta for her help with the mortgage side of it and every other side as life insurance cover and the home insurance cover. Its made the process so easy for us! Although we didn’t buy from Connell’s, we can’t recommend her enough! Thank you!! Lea & Ashley

Léa · 27 February 2024

★★★★★ 5/5

Google

Jon was most helpful, friendly/polite & extremely knowledgeable whilst efficient in dealing with our queries. Jon provided us with professionalism and genuine care & reassurance throughout our process , which made it all much more …

Claire · 16 October 2025

★★★★★ 5/5

Google

Absolutely great service with my mortgage broker. Roberta has been fantastic taking me through every step and made me feel so reassured when making big decisions buying my first home! She was able to get me much better deals than going through the bank and I wouldn't have been able to get the place that I wanted had it not been for that

Emily · 4 November 2024

★★★★★ 5/5

Google

I had an amazing experience finding a home to rent through Connells, thanks to Bethan and Will for their support throughout the process. Bethan was incredibly helpful, friendly, and efficient. Her professionalism and …

Safra · 16 September 2025