Trusted Agent profile · Stafford
★★★★★
299 reviews across 1 platform
Unit 3C Salter Street, Stafford, ST16 2JU
Connells Lettings's office in Stafford, at Unit 3C Salter Street, is rated 4.5 out of 5 across 299 reviews on 1 platform, including 299 Google reviews rated 4.5.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
GoogleWill and bethan were amazing and whent above and beyond
Thank you so much for the kind words! We are thrilled to hear that you had a great experience with Will and Bethan. We strive to go above and beyond for our customers and we are grateful for your recognition. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe've had an excellent experience purchasing our first property, thanks to Ryan's regular updates that keep us well informed throughout the process. Sian has been fabulous - attentive and patient - with excellent communication throughout the application process. She's remained supportive as we move towards exchange, and we appreciate her help.
5/5
GoogleConnells has been absolutely fantastic. I needed to rent a place with urgency, and in a matter of two days, I was able to get the property I was interested in. Hannah was incredibly friendly and helpful and made sure things went as smooth, and as quick, as possible. I can't thank them enough for the efficiency and understanding from the whole team at Connells.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have recently purchased a property with Sian acting as our mortgage broker. Sian could not have been more helpful and accommodating through the whole process including quick responses to anything raised and going above and beyond to help issues that arose to ensure we completed quickly. We would highly recommend Connells and Sian and will definitely be using their services again in the future.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks for your help with the move.
"We're thrilled to have been able to make your move a smooth and stress-free experience. It was our pleasure to assist you! Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleConnells sent false allegations to my landlord and instead of addressing it the stafford branch was negligent. I was then told to contact complaince, so I did. The branch manager reviewed what happened however, I was gaslighted further with no apology for this company sending FALSE allegations to my landlord; along with no apology for the lettings manager being extremely rude over the phone. This isn't about what the landlord wanted, I wanted somebody to address why this company sent false allegations to my landlord and didnt even try and rectify it.
5/5
GoogleI cannot recommend Connells enough. I dealt with Jess and Liv and they were amazing from the start. So friendly and professional. They helped with my rental from start to finish. Always checking in to see how I was doing. They also have a fantastic app to help set up utilities, it was so easy to use and took the pressure off sorting.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleLandlord withheld deposit, and a dispute was raised while connells withheld my deposit £1050 TDS claim was initiated. Connells did not present my lengthy evidence to support my clear win claim. I therefore lost my deposit. Would not recommend.
Hello Simon, Thank you for sharing your feedback. I'm sorry to hear about your experience. Please contact us at complianceresidential@connells.co.uk so we can look into this matter further. Best regards, Lucy, Customer Relations Team
5/5
GoogleI am a landlord and Connells manage my property for me. Recently the previous tenants left and Hannah Haynes kept me fully informed of the search for new tenants, from the moment the property was advertised, right up until when they moved in. Hannah was very professional and I wouldn't hesitate in recommending Connells, if you are considering renting out property.PositiveProfessionalism
5/5
GoogleWe hired the mortgage advise from Connells. We have had good advise from Roberta, the process was transparent and the communication has been fluid and clear. I think we got a pretty good deal.
Thank you for your excellent 5* review and kind words of our dedicated team Francisco. Kind regards, Lucy, Customer Relations.
5/5
GoogleAs a first-time buyer I would highly recommend both Jet and Sian from Connells Stafford, both have been a great help and really friendly throughout the process a. Sian made the daunting process of securing a mortgage really easy and stress free.
5/5
GoogleThis was our first rental experience in UK. Anish Shrestha was truly the best: he offered really relevant options, he quickly contacted the landlord, and he was very determined to make a deal, not ruin the deal. We are very satisfied!
5/5
GoogleConnells have been fantastic and so helpful in securing my mortgage. Sian Williams has been brilliant, keeing me updated with regular comminucations on progress updates every step of the way. She is very approachable and very knowledgeable. I would highly recommend.
5/5
GoogleIt has been such a positive experience dealing with Connells and I can’t recommend Sian Williams highly enough. She is friendly and approachable and her expert knowledge and support has been invaluable throughout the process so far. Highly recommended.
5/5
GoogleWe used Connells to purchase our first home, and we were very happy with the support we received. The team was very helpful from the beginning till we took possession of our home. We received swift help from professionals. Connells comes highly recommended by us to anyone looking to buy a home.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally impressed with Connells for helping us renting our new flat in Stafford! Anish has been brilliant at communicating with us regularly and addressing any questions or concerns that have come our way. I have found their service reliable and efficient and would highly recommend 😁 …
4/5
GoogleWelcoming, informative, wide knowledge, candid, focused.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleLovely professional service. We dealt with a lovely lady named Jess who is so down to earth and so professional. Jess was so helpful and responsive. Moved in within a matter of weeks. Spoke to other members of staff as well and they also were very professional and very helpful. Would definitely recommend this branch.PositiveResponsiveness, Professionalism
5/5
GoogleHighly recommended! Reiss was very friendly and approachable throughout the whole process! He has been very helpful in finding us a lovely new home and answered any questions and queries we had! He also went the extra mile to ensure we had everything we needed such as insurance and even internet service providers! We are very happy with the service we received😊
5/5
GoogleAnish deserves so many more than 5 stars. He has been so helpful, professional and patient throughout the process of our let, I would highly recommend him to potential customers. Thank you Anish!
5/5
GoogleWe rent a property through Connells and I cannot recommend them enough. From the first viewing through to moving into the house the communication with us was fantastic and if I ever have any queries then Jess and the team are quick to respond, happy to help and always resolve any issues. Thank you Connells
5/5
GoogleRecently used Connells to rent a property. The service from Hannah was second to none. From start to finish Hannah communicated every step clearly. Professional yet friendly, and helpful from start to finish. Highly recommend using them to rent properly. Best experience from a letting agent in all my years renting.
5/5
GoogleJess was a delight to meet when she showed us around our prospective property. She achieved exactly what we needed by ensuring we were well informed and that everything was in place for us to relocate quickly. Nothing was too much trouble. Jess is always polite and friendly. An asset to the team at Connells!
1/5
GoogleBooked a viewing on a rental property for tomorrow morning, however noticed on the website this morning that the property was no longer visible Left it the whole day for contact to be made to say it was no longer available, heard nothing all day. Called them myself to be told, sorry but it has sold this afternoon, even though it was no longer on the website in the early morning. Booked the day off work to view the property, when arranging the booking we were told it wasn't for sale but only to let, yet now it has sold. Very poor service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
