Connells Lettings Stafford reviews

★★★★★ 5/5

Google

I went to see Sian to help us with the process on buying our first home. With the current climate it’s proven to be very difficult, on my first meeting she found a house I hadn’t spotted and went to view that day, we put an offer in the following day and was accepted. We were getting a bit emotionally exhausted with the process up till this point, she’s been there to answer any questions we have and so far has been excellent and human! We’re looking forward to finally having the keys to our home and settling in (she’s also invited for a tinny on the day we get keys, to celebrate as she’s been fab!) Not to mention Ryan has also been very helpful with our enquiries along the way! Thanks so much Sian, Ryan and the Connell’s team ❤️

Charlie · 26 August 2022

★★★★★ 5/5

Google

If I could give more stars, I would. Connells letting team was not well known to me, however I would recommend them time and time again now. This team has been the first agency in months to treat me like a real person rather than another number. Moving home is an important decision and a stressful process- they have made it such an easygoing and pleasant experience and always keen to help and support requests. I cannot express how lovely it has been to communicate with them. As a single parent, this is often all agencies seem to focus on… and I have unfortunately been met with a surprising amount of disrespectful comments, behaviours and direct discrimination from other professional agents in the rental market during my search. Connells, for a start, did not immediately ask my martial status when calling to book a viewing, they instead told me about the property and discussed my needs and contact information afterwards. Which was refreshing. I was met with a courteous professional team who made me feel welcome and valued as a potential tenant from the get go. I never felt looked down in at any point. When viewing the property, Jennifer was so welcoming and happy to answer any questions I had. She truly listened to me when talking through my needs and throughout the application process has always been a delight to communicate with. Even arranged for a more convenient place for me to drop documents to, knowing my circumstances, before I even had to ask. She has responded promptly at all times and I have always felt well informed. I’m thankful to have found a letting agency that hasn’t lost its personal approach. If I am ever looking for a home again or buying/selling in the future, I will be heading straight to this team for their help. Thank you to Jennifer & team for still being a delight to speak to, even during such a challenging time for you all.PositiveResponsiveness, Quality, Professionalism

Amy · 26 August 2022

★★★★★ 5/5

Google

I was blown away by how amazing Connells were with me moving in, especially after having a not so great experience with a previous estate agents. They made it as smooth as possible and Hannah was especially helpful, always updating me and going above and beyond to accommodate my needs and wishes. I moved half way across the country and she stayed late on a Friday (amongst other things) to make sure I could still collect the keys to my new home due to being stuck in traffic and put me at ease throughout the whole process; Cannot recommend Hannah and Connells enough.PositiveResponsiveness, Quality, Professionalism

Jodie · 26 August 2022

★★★★★ 5/5

Google

Roberta made our mortgage application straight forward and very easy to understand, she had been great to us and kept us informed us every step of the way.. thankyou Would definitely recommend her mortgage services

Toby · 19 March 2025

★★★★★ 5/5

Google

We had the perfect experience with Connells. We had Sian in particulary & she held our hand throughout this new experience for us, gave us all the options, all the information & was straight & honest with us. We really couldnt have asked for more from her! The team around her, Ryan in particular, theyre thorough, cant do enough for you & seem to have great communication around the office to support one another when somebody may be off on annual leave. It was excellent that we could just call up or walk in, unannounced at times to ask a question oer get some support. If we move again, this is where we will go, theyve made our first time buyers experience so much easier than it couldve been.

Haydn · 30 October 2023

★★★★★ 5/5

Google

Bethan was very helpful and sweet, and made everything easy for us.

Sabnam · 28 October 2024

★★★★★ 5/5

Google

Bethan was so helpful regarding my experience viewing rentals, friendly and knowledgeable regarding the properties I viewed, keeping me informed along the process. Thank you Bethan

Alicia · 15 June 2025

★★★★★ 5/5

Google

We had Bethan help us move into our first place, she was helpful all the way through, explained everything fully! Left feeling happy and confident!

Amelia · 16 November 2025

★★★★★ 5/5

Google

Let me say thanks to Sian for her help in securing my mortgage offer, very much appreciated and also Imogen for finding and the viewing of properties.

Kevin · 29 November 2023

★★★★★ 5/5

Google

This is our first time using Connells Stafford and have to say we're extremely impressed with the professional service we received from Anish and the team. Anish is a first class communicator responding really quickly, addressing any questions or concerns we had and explaining everything each step of the way. I'd definitely recommend contacting Connells Stafford. Keep up the fantastic customer service!!!

Sarah · 26 August 2023

★★★★★ 5/5

Google

I am very pleased with the way my property is managed. Glynis always responds promptly to any maintenance issues that arise and I know I can trust her to arrange repairs, organise quotes for new flooring etc. I appreciate all her support and advice. She liases well with my tenants. As I live away from Stafford it is reassuring to know that the management of my property is in safe and reliable hands. A very professional service. Thank you Glynis.PositiveResponsiveness, Quality, Professionalism, Value

Sue · 26 August 2021

★★★★★ 5/5

Google

We recently moved into one of the properties managed by Connells Stafford. I would like to say a massive thank you to Hannah Haynes for her support and help. She's been nothing but amazing throughout the whole moving process. At one point I got very stressed as there was a chance that our move in date could get pushed back (and it was not Connells fault, it was out of their control), Hannah still went above and beyond to make sure everything goes as smooth as possible. We moved in at the agreed date and even now after moving in the support has been amazing. To Hannah and team, thank you, you are brilliant!PositiveResponsiveness, Quality, Professionalism, Value

Alise · 26 August 2021

★★★★★ 5/5

Google

I had fantastic experience with connells...both Bethan and will make our process so simple and made our life easy ...thanks once again both of you ☺️☺️☺️

Jyothi · 16 October 2025

★★★★★ 5/5

Google

We dealt with Sian for our mortgage, and she made the whole process so easy! She was thorough, informative and quick, we would definitely recommend using her!

Lauren · 30 September 2023

★★★★★ 5/5

Google

Fabulous team! They have all been lovely, really helpful and efficient and helped us find the right house really quickly and easily. Great communication and happy to explain things when we were not sure about something. Great professional help and advice from Roberta, made the mortgage selection and application process simple and smooth, we are very grateful. Highly recommend this team :)

George · 27 May 2024

★★★★★ 5/5

Google

A very good experience. Professional, friendly and knowledgeable. Highly recommended

Nicola · 16 February 2026

★★★★★ 5/5

Google

A few weeks ago I got the train from London to view one of Connells properties in Staffordshire, and today I was blessed to wake up here in Stafford. I can definitely say that working with Jessica made the experience of sourcing the new location an absolute breeze. Everything was handled in a super professional manner. I had a thousand questions, and Jessica was kind, patient, and understanding, knowing that selecting a property and navigating the required documentation could be stressful for Me. The Online Portal that was provided to upload the documents was also super easy to use. One minute I’m viewing the property and the next thing you know, I’ve got the keys. Yahoo!!! A special thanks to all of the Connells Team (Jess, and Ed in particular), for helping Me get this location and assisting Me in starting My new Journey here in Stafford. Its been a great welcome!!! Thanks Team Jessica 😊

David · 26 August 2020

★★★★★ 5/5

Google

I could not be happier with the superb service Ryan and the team have provided on the sale of our house. Not only did they get it on the market within a week, they then sold it in less than 2 weeks! Big thank you to Ryan, Jet and Imogen for all their hard work. 🎉 …

Sophia · 26 August 2023

★★★★★ 5/5

Google

Sian has been amazing in helping us secure our mortgage. She's guided us through the process and answered all our questions.

Norbert · 29 November 2023

★★★★★ 5/5

Google

Excellent and smooth process. Thank you Bethan you've been so helpful!

Lauren · 27 May 2024

★★★★★ 5/5

Google

Bethan from lettings was extemely helpful and very pleasent, thank you again

Stafford · 15 December 2025

★★★★★ 5/5

Google

Fantastic and friendly service from all the team at Connells. They do not treat you like a number, your a person and your needs are important to them all. I wouldn’t have been without their support through this extremely important step I’ll make in my life. Thank you all x x x Rosie has been there from the start as my mortgage advisor and the advice she’s given is second to none. She wants the best for you and will not allow you to make a bad decision on her watch; she’s there to steer you in the correct direction. Thank you x x

Natalie · 27 October 2018

★★★★★ 5/5

Google

Although we didn’t buy from Connell’s, we did work with Sian as our mortgage adviser. I can’t recommend her enough! As first time buyers we went in completely unknowing and she has helped us every step of the way and communicated with all the various people involved on our behalf. She is amazing at her job, 100% recommend even if you aren’t buying through Connells!

Aaliyah · 30 October 2023

★★★★★ 5/5

Google

Really happy for my mortgage offer, so thanks Sian Williams for that. I was really impressed by the efficency of your service. Now I'm in my way to have my home...God bless you!! PS. a friend of mine got an appointment with you next week, recommended by me 👍

Maricela · 26 October 2023