Trusted Agent profile · Stafford
★★★★★
650 reviews across 2 platforms
Bank House, 40 Greengate Street, Stafford, ST16 2JB
Bridgfords Lettings's office in Stafford, at Bank House, is rated 2.9 out of 5 across 650 reviews on two platforms, including 206 Google reviews rated 4.6.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
GoogleI would certainly reccomend Bridgfords ,in particular Alison James, for conducting the sale of my property. Not only was the service extremely professional but also very personal making the whole experience stress free.
Many thanks for the glowing 5* review and recommendation. Kind regards, Lucy
1/5
TrustpilotWorst company I have ever dealt with in…
Worst company I have ever dealt with in my life!!We moved in roughly 5 years ago to a house that was in need of a lot of tlc. The first year was fine and we renewed for another 12 months. Then came the problem with our bathroom floor. It had rotted and crumbled away leaving a huge hole in the floor. Numerous reports were made and it took almost 3 years for them to send out someone to do a quote. Again, we heard nothing after this. After more pushing we got another quote and then once again, nothing. In 2022 we got an email with “end of tenancy checkout” which we had no idea about. I rang them to ask what was going on and they said “oh yeah the landlord wants his house back you’ll get a section 21 in the post”. Nothing came and I said what is going on and they replied saying “sorry it was sent in error you can stay”. What the ****” Fast forward another year and we get a section 21. It comes to us needing to leave and a potential landlady asks for a reference and she says sorry I can’t do it they’ve given a poor reference. Obviously I asked them what they had said and they accused us of not paying rent!!! We have always paid and had agreements in writing. They said our rent comes through in two separate transactions on their system even though it’s sent in full on payment and I have sent them bank statements to show this, they won’t budge. So now they are refusing to give us a reference and we are becoming homeless in 9 days time as no landlords will accept us due to their false information!I am absolutely disgusted with how they have treated us. We have children and they’re happy for us to be without a home due to lies! They are rude and do not communicate. This is the York branch. Vicki especially is the worst of the lot!AVOID LIKE THE PLAGUE
5/5
GoogleI couldn't be happier with choosing Bridgfords, the team have been without fault in their support and expertise in helping me with my house purchase. It has not been a simple process with a few spanners in the works but on each occasion the team at Bridgfords have been on the ball, approachable and always at the end of the phone when I need them. A special mention is due for Alison James, she has gone above and beyond to make sure all bases are covered and nothing got overlooked. I would recommend them to friends and family in a heartbeat.
Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our Bridgfords branch were professional and helpful. Thank you for the recommendation.Kind regards, Lucy.
5/5
GoogleThese guys went above and beyond to help us let a property. From start to finish the communication and assistance really did put us at ease. Thank you all for your help
Thanks Mark for your amazing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible communication, valuations and organisation.
We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.
1/5
TrustpilotDont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
1/5
TrustpilotHorrendous experience with Bridgfords…
Horrendous experience with Bridgfords as a buyer. While being shown a property by Bridgfords in Knaresborough, we were told by the estate agent that there is no need to do a survey on the property as the previous interested party had done one and there was nothing to worry about. I found this very unprofessional and alarm bells were ringing and rightly so as it later turned out that the house was built from a non-standard construction. At a later date we viewed another property with Bridgfords and this time communication was a serious issue, it was extremely difficult to get hold of anyone in the office, often we would call and the phone would be picked up and then instantly slammed down, we would walk past the office and see plenty of staff in the office and our calls being ignored. We ended up missing out on the property as we were simply unable to get through to them. Overall, an extraordinarily poor experience.
1/5
TrustpilotNot a great experience
We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.
5/5
GoogleThankyou to all of the Bridgefords team. They have been really helpful over the last few weeks. Your colleague Amy has answered every one of my enquiries and has been a very kind and professional at every step. Thankyou very much !
Hi Oliver, thank you for your kind words about our team at Bridgfords. We're delighted to hear that Amy provided you with excellent service. If you need any further assistance, feel free to reach out. Thank you for choosing Bridgfords!
1/5
TrustpilotDo not trust them, they will rob you blind
Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!
1/5
TrustpilotZero engagement for deposit return
My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.
5/5
TrustpilotWe highly recommend Bridgfords
We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.
5/5
GoogleThe Management Team at Stafford have since we ventured into Buy to Let Properties over the past f ew years given value for money and excellent service. From the onset of securing tenants to the updating and upkeep of property issues. The Property Manager Lauren Howells and her organizational skills in prompt resolution to those issues has meant that tenants are happy. It would be remiss of me not to mention the input from time to time of Stephen Barber and Sheila who at times end up dealing with sticky issues. All in all what a fantastic Team to have. We could not wish for any better - Many thanks to you all Sheila & John Alcock
Hi John, thank you for leaving us your 5* review. It's always good to hear that the team have provided excellent service. Kind regards, Mike.
5/5
GoogleJust wanted to say what an absolute pleasure it was to have Adele Parkes from Bridgfords, Stafford assist me in the sale of my Father's property over the last few months. She was exquisitely professional and efficient in keeping me up to date and going above and beyond as an estate agent. Taking the lead in actioning tasks to drive the completion of the sale in a very complex and drawn out process. I would have no hesitation in recommending her to manage your property for sale or purchase. Well done and keep up the great work....!
Thank you Paul for taking the time to leave such a positive and kind review. Best wishes, Mark
5/5
TrustpilotGreat company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
1/5
GoogleUnfortunately posting negative or no-star ratings is not an option. One star implies they deserve a modicum of respect. In my opinion formed from experience, they do not. In connection with a proposed house purchase though they did not tell lies they deceived me by omission and evasion and have wasted three months of my life.
Hi Richard, I am sorry to read you feel this way. If you wish to contact us via review@countrywide.co.uk with full details I will be able to pass your concerns onward to out dedicated Customer Care Team. Kind regards, Scott @ Customer Relations
1/5
GoogleIn my experience, Bridgfords do not care about the client when it comes to renting. Not only were there permanent ongoing issues with the property I rented from them, but they even forgot to acknowledge when I’d moved out from the property until 7 months later! Communications are slow and you’re never made to feel welcome.
Hi Georgia, I am sorry to read you feel this way. If you wish to contact us via review@countrywide.co.uk with full details I will be able to pass your concerns onward to out dedicated Customer Care Team. Kind regards, Scott @ Customer Relations
5/5
TrustpilotBridgfords Denton team was extremely…
Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.
1/5
TrustpilotIn 3 months I did not have one…
In 3 months I did not have one proactive call from the Knutsford branch. Indeed when we cancelled the contract they left all the listings up for 2 weeks and only took them down after I chased them
2/5
TrustpilotI wouldn’t recommend
I wouldn’t recommend. They set you up with an energy supplier even though you withdraw from an application. I didn’t even sign the contract and they raised an account without my consent. I had to be on the phone for almost an hour to close an account I didn’t even set up which will take 6-8 weeks with OVO. The staff at Stockport are lovely but I got spoken to like I was a child when I called up asking why this happened by Katherine when in the past she’s been nice. I don’t recommend Bridgfords. 👎🏾
1/5
TrustpilotTerrible communication!
Terrible agency in Leeds!! Terrible communication!!!Been booked for viewing, saying tenant not free and postpone to next day. And then next day no show again, when I call they said tenant not free again and need to postpone to the next day again.. on the 3rd day once again they cancelled my viewing saying the property was taken.. without telling.I do understand flat/house goes fast, the problem is they are time wasters and never notice u when situation changed! All three days i have to find out myself the viewing booking was cancelled..... I do not live in city center and need to spend time and money to travel to viewing.. and the staff who pick up the phone is really rude and unprofessional! They have so many excuses.Luckily we didn't work with them i guess. If we did rent from them, can't imagine how disaster it will be. Be ware of!!!
1/5
TrustpilotRude staff
Staff from their Manchester office made an unsolicited call to me asking if I would move my property to their estate agent so they could market it for me. When I declined. He preceded to pressure me. When he wasn’t going to get what he wanted, he decided to insult me and drop the phone on me. I called back requesting for an apology, but the lady I spoke to tried to cover for the rude guy. Avoid this company, they are no good.
5/5
TrustpilotI have just finalised my offer to rent…
I have just finalised my offer to rent a flat in Manchester. The team at bridgfords have been helpful the entire journey. Peter, the lettings rep, stayed in constant communication with me during the whole process and made it very easy. I completed this offer whilst out of the country and needed it to go smoothly. Peter ensured this happened. Great service
5/5
GoogleAbsolutely fantastic service in selling my house. The company even took my documents and scanned them so that they could be sent to the lawyer on line since I had no scanning facility. I cannot speak too highly of the service (although the legal side was a bit more of a headache, I suspect due to burnout with the stamp duty reduction).PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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