Bridgfords Lettings Stafford reviews

★★★★★ 4/5

Trustpilot

I would like to express my heartfelt…

I would like to express my heartfelt gratitude for the exceptional service and efficiency in handling the rental procedures for my new accommodation. I truly appreciate the efforts made by you and your team to ensure a smooth process, despite the complexities involved in my case. As a non-British citizen transitioning from being a student, I was very concerned that the rental process might be challenging and time-consuming. However, you went above and beyond to guide me through the necessary steps and paperwork, making the entire process seamless and stress-free. Once again, thank you for making this crucial transition in my life so smooth and hassle-free.

Mohan · 29 July 2023

★★★★★ 5/5

Google

Dealt with almost every member of staff af Stafford Bridgfords during buying our recent house purchase. Everyone was curtious and polite and very helpful throughout the whole process, with a special mention for Alison who was quite simply fantastic. If I ever come to sell my house in the future it will be Alison and Bridgfords that I contact first. I wont hesitate to recommend you to friends and familly.

Andy2586 · 17 June 2020

★★★★★ 1/5

Trustpilot

Leeds branch

Leeds branch, absolutely awful, unprofessional, unethical. I could go on. They should be ashamed of the callous way they treated my daughter and her partner. Credit check complete, told they could move in today. They hired a van and packed all belongings including furniture and pets. On the way up the motorway they were told there might be a problem. Things unfolded, numerous phone calls and eventually they were told the landlord wasn't happy to rent to them any more. They were left with a rental van which had to go back to London, a mountain of belongs and pets, but nowhere to put it all, I can't concieve of treating a fellow human being in this way. Don't use this agent

Moira · 18 July 2023

★★★★★ 5/5

Google

5 stars for Hannah, she was so helpful with moving into my new rental recently, nothing was too much trouble for her

Darcy · 5 December 2024

★★★★★ 1/5

Trustpilot

I was interested in a bungalow showing…

I was interested in a bungalow showing Bridgfords Northallerton Branch as the agents.Two weeks of daily phone calls brought the same recorded voice, "All our agents are busy, leave etc., etc.," which I did - NOTHING - No response of any kind.Send a detailed message on their query form, result- NOTHING.If I was a Seller, and not a Buyer, I would, after reading results on Trust Pilot, never,ever, use them.I am still interested in this bungalow, but, apart from going to the people directly, I can only wish them luck in EVER selling through Bridgfords, unless this is already sold, and they are "too busy" to mark this property as so!Very disappointed, as I registered with them and still never heard anything.The saga continues.....

Christine · 7 July 2023

★★★★★ 1/5

Trustpilot

Happy to waste your time

Awful experience. It started with receiving numerous phone calls despite being informed that I was unavailable that day. My original viewing had been rearranged without my consent or informing me, to a day that I had stated I was unavailable. Resulting in no estate agent showing up to my originally scheduled viewing. When phoned to find out what was happening the estate agent rearranged to later that day, to which they didn't show up again because they had miss placed the keys to the property, resulting in wasting 3 hours of my day off, and untold worry to the sellers. Absolutely disgraceful service, with no respect for their clients time or property.

Ellen · 6 July 2023

★★★★★ 5/5

Trustpilot

Great experience with Luke Squirrel

I had a really smooth experience with Bridgfords and this is all thanks to Luke Squirrel, the lettings negotiator who helped me through the process. He was e totally helpful with accurate information and timely response. Thank you Luke !

Olamide · 5 October 2022

★★★★★ 5/5

Google

I found Alison and team very pofessional and really helped progress the purchase of my property.PositiveResponsiveness

Helena · 25 August 2021

★★★★★ 5/5

Trustpilot

Bridgfords at Middlesbrough team are…

Bridgfords at Middlesbrough team are effective and they made applications process and moving seamless and they are always ready to help

Simbiat · 10 December 2025

★★★★★ 5/5

Google

Very friendly staff, made the process of letting very simple.

Christopher · 26 April 2025

★★★★★ 5/5

Google

Amy Skilton and Emily Haines from Bridgfords will always have my heart for being so helpful and patient during the application process of my new place! 10/10 would recommend Bridgfords over any other estate agents.

Syeda · 18 March 2024

★★★★★ 1/5

Trustpilot

Avoid this company at all costs

This estate agents are the worst I have ever dealt with. I have had a deposit issue with them since 2022 and this has remained unresolved because the branch manager is very unhelpful, obnoxious and rude. She doesn’t have the word assist or help in her vocabulary. I have had several conversations with her via email but somehow on my recent contact she has sent a reply citing confidentiality. Yet she has sent emails with personal information and details previously. After that she commands you to call the office phone which is never answered.

Sandra · 27 April 2023

★★★★★ 1/5

Trustpilot

Neglecting tenants, unprofessional with AWFUL communication

AVOID AVOID AVOID1 star because it's not possible to give 0. I have never experienced such unprofessionalism in my life. *edit 2 years later in 2023 - still dealing with this issue.*- We were given an uninhabitable property to live in. (An emergency issue took over 30 days to be fixed causing a hazard to health and the property)- Out of around 8 issues logged on the portal, only 2 were fixed... one of them taking over a month.- Countless emails sent, to which we waited days and sometimes up to 2 weeks for a useless response, passed around from person to person, no one had any idea what they were doing.- We resulted in ending the tenancy early due to a breach of contract from the estate agents/landlord side.- We moved out of the property over a month ago and we have had no contact since. We are unable to get in touch with them.- We have not heard anything about our deposit being returned.I could honestly go on for a short book's length, but it gets too in-depth for a review platform. My simple advice is to save yourself the hassle.*This is my personal experience with the Middlesbrough Branch*

Bethany · 20 April 2023

★★★★★ 5/5

Trustpilot

Chris from Marple Bridgfords!

Chris from Marple Bridgfords!! Chris answered every email I had within 24 hours. He was very understanding about our position during the sale and went above and beyond to speed our sale up when the vendors were dragging their feet! He also kept on top of both ours and the vendors solicitors to keep things moving! Every question I had Chris answered and wasn’t bothered when I kept mithering! He also, rung up to see how we were getting on with the move, which I thought was a very kind gesture! Very happy with Chris’ work with helping us buy a house!

Rachael · 12 April 2023

★★★★★ 1/5

Trustpilot

The worst experience I have ever had…

The worst experience I have ever had with an agency.They are rude and not professional. They pretended to have the money via call before I even received a proper contract for the flat.Then, they told me to get the keys and find the flat by myself. They did not even show me where the flat is. I will avoid to have deals with them in the future.

Simona · 4 March 2024

★★★★★ 1/5

Trustpilot

Avoid this agency by all means

Avoid this agency by all means. They attract landlords who will lie to you about the history of the property and it’s current state (mine was infested with massive rats which the landlord claim to know nothing about until I called exterminators who found evidence from a different extermination team)The staff will make promises to you and not fulfil them ( I agreed to take a contract pending they would clean the property, however it was inhabitable for 3 days before the landlord arrived to clean. Agency promised to refund those three days but choose to ignore this state 6 months down the line and this cost me money as the tenant.I have never written a review in my life and I’ve rented for 10+ now and I have experience a lot. I would never recommend this agency even to my worse enemy.

Collins · 5 April 2023

★★★★★ 1/5

Trustpilot

Worst renting experience in our lives.

Worst experience we’ve ever had as tenants. We rent a property from Bridgfords lettings Durham Branch. We’ve rented property for many years but have never been in this situation before. We’ve been living without hot running water for months now (comes out the tap like ice). The boiler stopped working in December. Bridgfords sent out an engineer who got the central heating working but couldn’t get the hot water to work. The engineer told Bridgfords that the boiler needs replacing. They still haven’t replaced it. To top it all, they’ve been deceptive in the emails they’ve sent, stating in February that they’d contacted an engineer to fit the boiler and that we should “look out for our phone ringing” only to be now told that they’re “waiting for a cheque to clear”.I can only think the 2.5 stars is because shortly after moving in they badger you with emails to give them a Trustpilot review before you’ve had a chance to see their true colours. Appalling, not worth 1 star.

Paul · 31 March 2023

★★★★★ 5/5

Google

Great staff and service, used them for renting and outstanding service, will definitely use this branch going forward

Carl · 11 December 2024

★★★★★ 5/5

Trustpilot

Used Bridgfords Wakefield for Lettings and a Sale

Used Bridgfords Wakefield for Lettings for 13 years and found them very professional throughout. Sold the flat thru their Sales Dept in the last 4 months and again they were excellent. They sorted problems which I was unable to deal with as I was out of area. Sarah Bath and Vicki Fraser were excellent

Customer · 6 June 2018

★★★★★ 5/5

Google

The branch deal with my requirements efficiently and allow me freedom from having to deal with the problems of a tenancy not local to my home location. They have looked after this property for 6 years and I have only suffered 1 short void to date during a tenancy change of a short term tenant.

Buildfix · 17 June 2022

★★★★★ 5/5

Trustpilot

Excellent service throughout the whole…

Excellent service throughout the whole move process. Can’t thank Ben enough as he ensured everything went as smoothly and quickly as possible! Thank you so much again. Highly recommend

Lauren · 5 June 2023

★★★★★ 5/5

Google

Entirely happy with Bridgfords, Lauren and the lettings team have been extremely professional. They have dealt with me and my new tenants in a very professional manner. I would be happy to use them again should the opportunity arise.

Paul · 20 October 2023

★★★★★ 5/5

Trustpilot

First home - couldn't have done it without them!

I recently bought my first home and couldn't have done it without the help of Chloe, Ryan and Gemma. They offered their support from start to finish and always explained what was happening. They were always there to talk and would reply to emails quickly. They really eased the stress of moving into a new home. I will definitely be using them again in the future and will be recommending them to family and friends who move within the area. Thanks so much to the whole team at Bridgfords x

Leah · 28 January 2023

★★★★★ 1/5

Trustpilot

Seems this company has teamed up with…

Seems this company has teamed up with Rise letting agency another awful local Durham agent who also fails to respond to complaints and have zero professionalism.

Florence · 1 September 2025