Every review we hold for the Stafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid.
Avoid.Politely & calmly registered a complaint within the Penketh/Westbrook Warrington branch after our doorbell camera recorded a Bridgefords employee needlessly verbally insulting us whilst at the front of our property. All members of staff informed have been dismissive & even whilst we have the evidence no formal apology has been given by the member of staff involved. I find the lack of accountability on a basic decent human behaviour level to be rude, unprofessional & has made our experience with Bridgefords unpleasant.
Mrs · 28 November 2023
★★★★★ 3/5
GoogleI found Jack to be proactive in finding a buyer for our property and he energetically progressed the conveyancing process. A good result was achieved thanks to Jack's perseverance in managing the interfaces between numerous parties involved.
Ken · 22 July 2023
★★★★★ 5/5
TrustpilotA lady named Lisa (Bamber Bridge…
A lady named Lisa (Bamber Bridge Branch) could not have been more helpful going that extra mile to help us look for a rental property for our parents. Thank you Lisa. I hope she gets the recognition she deserves.
Dawn · 20 May 2023
★★★★★ 5/5
TrustpilotShout out to Ruari
I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!
Leigha · 6 September 2023
★★★★★ 5/5
GoogleThank you Michael Alldritt and staff for selling my uncle's house so quickly. For making everything so easy at such a hard time for the family. First class service.
Joyce · 18 June 2019
Agent replied · 16 June 2024
Congratulations on the quick sale of your property. I am glad the team made it a stress free experience.
Many Thanks,
Sarah
★★★★★ 1/5
TrustpilotA one star rating is too good for this…
A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.
Jane · 1 August 2024
★★★★★ 1/5
GoogleViewing a property in Stafford, had trouble getting the keys to the property's garage to view it. Despite asking repeatedly for keys for it our requests were ignored. When I raised it again as I was concerned about whether I would need to make alternative arrangements to secure the garage upon moving in, I was told rather patronisingly not to worry about it and I could rest assured that all would be fine as they (Bridgfords) were well experienced at handling such matters. Not confident in this, I contacted them, yet again, two days before completion as I was concerned this issue had not been addressed. Sure enough I was right. I reminded them that the vendor was contractually obliged to supply all keys as per our contract. Was called back later and told keys would be ready for me to collect from them upon completion day. They were not!!! Trying to explain my annoyance at not dealing with my reasonable request to the staff at Bridgfords was like talking to a brick wall. They had no grasp of the impact of the importance of not being able to secure my belongings in the garage on the day of moving in despite my repeated requests so I reminded them that the vendors were in breach of contract and that their apathy in sorting out what should be a relatively straightforward issue would probably not go down well with their clients. The manager was disinterested, lookingat me like I was being ridiculous which to me typified their attitude and inability to take control and sort it out like they should have down weeks ago. They contacted the vendor and said the keys were on their way, so now I had to wait for them to turn up, delaying my moving in and holding up the removals. When I asked how long, they had to phone the vendor again (poor forward thinking eh) and this time was told the keys to the garage had been posted through the house letter box. At last! (So I thought) went to the house, not the garage keys!!!! Another set of house keys!! Phoned Bridgfords again, left it with them, again reminded them ofcthe contractual obligation and that their vendor might not appreciate a bill for calling put a locksmith to fit new lock and that it was their (Bridgfords) apathy that led to this. A couple of hours later Bridgfords called back saying they were sending out a locksmith and they would pay the bill. At least I finally had a solution but Bridgfords could have saved themselves and me a lot of hassle if they had established the status that there were no keys from the start. Had they done so, I would have known where I stood and I would have known in advance that I would need to buy new locks without any undue worry in doing so. This wasn't the only issue with them, They were very poor at returning calls, didn't seem interested once they knew the sale was 'in the bag' and at times a little too condescending for my liking. And before you think I've been a bit melodramatic, I'm pretty thick skinned and not sensitive to little things, I work in the military so am used to hard faced attitudes but what I won't tolerate is a laissez faire attitude and lack of basic respect for simple, reasonable requests which are met with an air of contempt. Bridgfords were a little too good at that for my liking!!!
Simon · 18 June 2016
Agent replied · 16 June 2024
Dear Mr Wilson, thank you for your feedback and I am sorry you feel your experience with Bridgfords Lettings has been a negative one. I understand your frustration from establishing where and how to collect and obtain keys for the property. We understood that the vendor was able to supply keys in addition to the keys held by the branch. It is not unusual for vendors to retain keys until they have been informed by their solicitor that legal completion has taken place, especially if the property being sold is empty, as they may require access prior to completion. In most transactions when legal completion has taken place keys are expected to be supplied within a reasonable time once they have had this confirmation. When you collected the keys from the office it was established that further keys would be provided from the vendors parents. I understand that one of your main concerns was establishing if a garage key would be provided by the vendor which I agreed could have been better handled. The vendors parents informed us they had gone directly to the property with the rest of the keys. Following your phone call later that day to inform us that there was no garage key provided by the vendor or the vendors parents we acted quickly to resolve the issue and arranged a locksmith to attend that afternoon at no cost to yourself or our vendor. I do agree that we should have acted on your concern about the garage key sooner and I apologise that this was not established and we will put actions in place to avoid this happening in the future. I do understand your frustration in relation to the keys and its great to receive your feedback to ensure that we can improve our service going forward, not only for our clients but for the purchasers buying a property with Bridgfords as well.
★★★★★ 5/5
TrustpilotThank you Bridgfords didsbury for all…
Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)
Chris · 10 February 2026
★★★★★ 1/5
TrustpilotConfusing marketing
There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!
Mrs · 23 October 2023
★★★★★ 1/5
TrustpilotAvoid Like The Plague!
If you are looking for a professional, hassle and stress free service from your estate agent then steer well clear of Bridgefords (Culcheth Warrington).
Tony · 21 December 2025
★★★★★ 5/5
TrustpilotAneeka in Sale, Manchester.
Aneeka in Sale was very helpful, welcoming, and knowledgable during our appointment yesterday. She arrived promptly, and was passionate in ensuring great customer service was provided, including assisting us with measurements.
Maisoon · 5 November 2023
★★★★★ 5/5
TrustpilotJust over a year dealing with house…
Just over a year dealing with house sale, took 4 buyers to achieve each pulling out for various reasons. Very patient and communicative throughout whole process. Staff always very professional and helpful. Would recommend Cheadle Hulme branch.
MLucas · 27 May 2023
★★★★★ 1/5
TrustpilotBridgford's Halifax
We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.
Andrew · 5 October 2023
★★★★★ 1/5
TrustpilotWell... AVOID LIKE A PLAGUE
Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.
MARIA · 3 October 2023
★★★★★ 5/5
TrustpilotThank you so much to Lyndsy McGlade at…
Thank you so much to Lyndsy McGlade at Bridgfords in Chorley - absolutely fantastic service from start to finish - couldn’t have asked for better. Incredibly professional & speedy letting of our property - went over and above to get the job done. Highly recommend!
Jessica · 3 August 2022
★★★★★ 1/5
TrustpilotUnanswered calls and emails
Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.
Sam · 28 August 2025
★★★★★ 5/5
TrustpilotWinsford Bridgfords...Outstanding Team
We're yet to get a moving date, but from the day we contacted Bridgfords in Winsford through to now our experience has been positive and happy. We have our emotional reasons for moving, and the whole team (Lauren, Paul, Nicky and Mandy) have been there for us. Our sale fell through at one point, and they went into emergency mode, securing another buyer within a week. Paul, Nicky and Mandy worked on the property side of things, with support from Lauren, who was also our Mortgage Advisor. They have all been engaging, personable and very supportive through this process. They work fantastic as a close-knit team. Thanks so much! We wouldn't hesitate to recommend them.
Kingston · 12 September 2023
★★★★★ 1/5
TrustpilotBridgfords York
Bridgfords York - lettingsAvoid at all costs They ignore complaints, lose keys, bad mouth landlords, take double payments of commission. Took rent from tenants account after they’d left!!!I have written to their ceo Mark Alcott who like the branch ignore my complaints!The lack of response shows that they truly do not care! All the way up to the top zero customer service. If I could leave a zero star review I would!
Kate · 12 March 2024
★★★★★ 1/5
GoogleTold my daughter, three years ago over the phone, that they could have cats, . But now it is time to pay my daughter's deposit back they say having pets was breach of contract, so no repayment of deposit.
Absolute disgraceful behaviour from a company that should be better than this
Mark · 17 June 2023
Agent replied · 16 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotUnpleasant experience in First Call
Looking at the other reviews seems to be a consistent theme with Manchester branch.I spoke with your staff member (Mrs Flynn) from the Manchester City Centre branch about Flat 11, 53 Whitworth Street, M1 3WS property (link below) and found them quite aggressive to the point where I had to disconnect the call.I viewed the property on Friday, 25th August and had the follow-up call with another team member (Mr Stanton) from a different office who was exceptionally helpful and advised me to email/speak with the concerned member about the offer. Following an email, I spoke with Lydia on Tuesday, 29th August. I pointed out that properties with an EPC rating of D or above would need reviewing post-2024 as per government guidelines for listed buildings. I own another property nearby in a Grade 2 building. The staff member disagreed which is not a problem but their tone of voice was aggressive. Following this, I pointed out that the water heater in the flat was broken for a long time and we couldn't see an electrical certificate - she didn't want to pursue the conversation as apparently the 'tenant did not report it'.I was planning to put in a counteroffer but will now be backing out as do not want to deal with the person and consequentially Bridgefords.Hope this can help improve their future processes.
Kuldeep · 29 August 2023
★★★★★ 1/5
TrustpilotVery disappointing experience with Bridgeford (Cheadle Hulme)
We had a very disappointing experience with Bridgeford while trying to rent a property in Cheadle Hulme.
Maria · 3 February 2026
★★★★★ 1/5
TrustpilotAppalling service and very…
Appalling service and very unprofessional letting services ,My wife and I signed up with Bridgeford (Withington office) to find a tenant for our BTL property and things went from bad to worst as we were constantly chasing them for update with progress with no response to our email and their phone was always diverted to an answering machine ,Eventually they found us a tenant and the tenant was moved in on 3rd of Aug but we had to wait until 13th of Aug to receive our rent after chasing them repeatedly plus we are still awaiting payment of DPS monies which we have signed up to our own DPS scheme to secure the holding deposit .After talking to tenants I also found out they had paid the deposit and first month rent at the end of July hoping to move in on 1st of Aug and they were very dissatisfied with Bridgfords handling their process of moving in on 1st of Aug as promised .We used their let -only service and Bridgeford should have released the rent and deposit monies upon letting the property promptly .In hindsight I should have checked their trust pilot review before employing their services .As a landlord I will not be recommending them to any of our friends and fellow landlords.
HomayoonMofarrah · 19 August 2023
★★★★★ 1/5
TrustpilotTotal lack of communication
Total lack of communication. Not responding to emails or phone calls.
Holly · 21 March 2026
★★★★★ 4/5
TrustpilotI would like to express my heartfelt…
I would like to express my heartfelt gratitude for the exceptional service and efficiency in handling the rental procedures for my new accommodation. I truly appreciate the efforts made by you and your team to ensure a smooth process, despite the complexities involved in my case. As a non-British citizen transitioning from being a student, I was very concerned that the rental process might be challenging and time-consuming. However, you went above and beyond to guide me through the necessary steps and paperwork, making the entire process seamless and stress-free. Once again, thank you for making this crucial transition in my life so smooth and hassle-free.
Mohan · 29 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
