Bridgfords Lettings Stafford reviews

★★★★★ 5/5

Google

I would like to take a moment to publicly express my sincere appreciation for the outstanding support and professionalism I received for Sarah Collins. Throughout the entire process, she demonstrated exceptional patience, knowledge, and genuine care. Despite the fact that my English is not very strong, she always took the time to explain everything clearly, calmly, and with great understanding, making sure I felt confident and fully informed at every stage. Her professional approach, combined with kindness and empathy, made what could have been a stressful experience feel smooth and manageable. She never rushed me, never made me feel uncomfortable, and always treated me with respect and warmth. I truly believe that her dedication, attention to detail, and client-focused attitude set her apart. I am deeply grateful for her support and would highly recommend her to anyone looking for a trustworthy, patient, and highly professional mortgage adviser. Thank you for your exceptional work and support, it has made a real difference to me.

Borislav · 3 April 2026

★★★★★ 5/5

Google

Sarah Collins is the best mortgage broker I have known to date. Her many years of expertise in this field are second to none. She has managed my mortgages over the years with sound advice finding the most competitive rates, to the point where she has instilled the confidence in me for her to make decisions on my behalf. I highly recommend Sarah's broker skills to everyone.

Anil · 3 April 2026

★★★★★ 5/5

Google

I want to say a really big thank you to the team at Bridgfords in Stafford. Their friendly and professional service is such a support with managing my house move. Their knowledgeable and friendly approach has put me at ease and made me feel comfortable every step of the way. I particularly want to thank Emily for her work achieving such a quick sale and Sarah for arranging my mortgage for my onwards purchase. Absolutely fantastic service and support from the whole team. Thank you.

Emily · 27 November 2025

★★★★★ 5/5

Google

I recently had the pleasure of dealing with Bridgfords Estate Agents Stafford. Firstly, a huge thank you to Sarah (Mortgage Consultant) from my first appointment with her she put me at ease with her professional and friendly manner.She answered any questions I had and quickly I knew I had chosen the right person to deal with my mortgage. She was very efficient and nothing was any trouble. Thank you Sarah Also a thank you to Oliver,Chloe and Megan who helped with enquiries and booking viewings. My calls were always returned and the communication I could not fault. I wouldn't hesitate to use Bridgfords Stafford in the future Thank you all !!

Hayley · 27 November 2025

★★★★★ 5/5

Google

Sophie was excellent throughout the entire process. She was extremely efficient, maintained great communication at every stage, and ensured everything progressed smoothly from start to finish. She was always quick to respond to any questions and made the whole experience straightforward and stress-free. I really appreciated her professionalism and support, and would highly recommend her to anyone going through the letting process.

Harry · 17 March 2026

★★★★★ 5/5

Google

Cannot recommend Sarah Collins enough! Through a very stressful process she helped not only sort our mortgage but our help to buy repayment loan and life insurance. She supported us throughout, is exceptionally knowledgable, kept us fully updated and got things done timely. The absolute best and will continue to use!!

C · 3 April 2026

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

★★★★★ 5/5

Google

Can’t recommend Sarah Collins at Bridgefords Stafford she is so knowledgeable, making the process simple. Sarah is a credit to the company 😀 …

Jo · 3 April 2026

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .

Aiah · 29 July 2026

★★★★★ 5/5

Google

Sarah organised my mortgage for me. She made the process so easy and stress free. Would recommend Sarah to anyone.

Hannah · 3 April 2026

★★★★★ 5/5

Google

Great service, friendly and helpful. Special mention to Sarah Collins who is the mortgage advisor based at Stafford !

Jonathan · 3 April 2026

★★★★★ 1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 5/5

Google

Great experience with the sales team at Bridgfords, manager Jack was on hand to deal with any questions, valuer mike was honest and helpful at the valuation and the sales staff Kaitlyn and Donna were great when attending viewings. I spoke with Shelia and Emily on multiple occasions regarding my potential rental property too. I’ll be sure to transfer management very soon. The whole sales team and Lettings team were a delight to deal with. Will be returning.

Ryan · 17 February 2024

★★★★★ 5/5

Google

We had a good experience from the beginning with our agent Hannah. Hannah was on hand to help us with any questions and queries we had. There was good communication throughout. Overally excellent service. When we went to the branch, the whole team there was nice and polite. I would recommend Bridgfords Stafford to anyone wanting to rent or buy.

Monalisa · 18 December 2024

★★★★★ 5/5

Google

Sarah Benton is absolutely amazing. First class service, highly recommended. Wouldn’t use anyone else.

Stacey · 3 April 2026

★★★★★ 5/5

Google

Jack and his team are absolutely fantastic, they all go above and beyond to meet their customers needs! I’ve recently put my property on the market for sale, and Jack has made the process feel very seamless and provided a lot of reassurance about what to expect. Couldn’t ask for a better team of people to deal with. I will recommend them to everyone looking for an estate agents with a personal and professional touch!

Lauren · 17 February 2024

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 5/5

Google

I have dealt with Bridgefords for over 5 years with lettings and sales and find both sides of the office a pleasure to deal with. Micheal and Alison in sales always very freindly, professional and enthusiatic and are very realistic about market conditions whatever they are at the time. Stephen in lettings was also a pleasure to deal with, I hear he has now retired I wish him well he was an asset to company. I would recommend Bridgefords to anybody in a heartbeat, keep up the great work you do.

Mark · 21 August 2023

★★★★★ 1/5

Google

As both a buyer and seller, this is by far the worst estate agent I have ever dealt with in over 20 years. They repeatedly fail to respond to basic queries. They do not return calls. Jack the manager is evasive and must be overstretched as he is unable to do the role properly. I ended up switching agent due to the clown like behaviour and the shear level of unprofessionalism shown.

Ian · 27 November 2025

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026