Bridgfords Lettings Stafford reviews

★★★★★ 5/5

Google

Jack and his team are absolutely fantastic, they all go above and beyond to meet their customers needs! I’ve recently put my property on the market for sale, and Jack has made the process feel very seamless and provided a lot of reassurance about what to expect. Couldn’t ask for a better team of people to deal with. I will recommend them to everyone looking for an estate agents with a personal and professional touch!

Lauren · 17 February 2024

★★★★★ 1/5

Trustpilot

Disrespectful and Desperate, Data Breach

We viewed a property and after loving it in person offered a cash offer of asking price their and then. Within the same hour, I got a call from the agent who shown us round to be told it was going to Auction. I checked the listing, and it didn't mention auction, but this was updated the next morning. The estate agent had every opportunity to call us to inform us it was an auction property. It seems we had a lucky escape since we have found out the property has had two collapsing sales, for such a desirable area and its price point, these are huge red flags. I called the agency first thing during the morning after our viewing at 9am, to say we aren't interested, we viewed a property to buy not to be told until after viewing it that it was auction, oh and it get's better they tried to make out it was a good deal, yeah a deal that would cost us 4.5% of a minimum of 6.600 in auction fees that we never knew of until afterwards and would never have considered had we of known this information before the viewing. I said, please don't get anyone to call me, but the auction company called me anyway, I tell them we are not interested. I have since had two more calls from the auction company ( which i understand is a sister style company to this agency ). I've had to block the number and inform my solicitor of a data protection breach, as I said I did not want to speak to anyone from auction. Also had a call in desperation from the agency saying oh the price has dropped. " Firstly, no it hasn't because of the fees; secondly, we said we were not interested, why was this not respected. I have never heard of this agency before we did the viewing and I wouldn't be surprised by the many low reviews; they will be able to continue in business much longer. Hoping this review grabs their attention because this is what happens when you harass someone. Don't follow correct and legal protocol and respect people's privacy.

Clayton · 2 July 2026

★★★★★ 1/5

Trustpilot

would not recommend this company to any…

would not recommend this company to any landlord. The fees are extremely high, with additional charges that are not always made clear from the outset. Communication is poor, and it is often very difficult to get hold of staff when you need support or answers. The contractors they use are also significantly overpriced, leaving landlords with unnecessarily expensive maintenance bills. For the amount charged, the level of service provided is disappointing. Overall, my experience has been frustrating, costly, and poor value for money. I would strongly advise others to look elsewhere.

Andrew · 24 June 2026

★★★★★ 1/5

Trustpilot

STAY AWAY - BRIDGFORDS DARLINGTON

I purchased a property from Bridgfords in December 2025. They have been holding the keys. I arranged my own contractors to start renovating the property. Bridgfords decided to change the locks without my consent and knowledge, I have been chasing them for almost a month now to get the money refunded back to me but it has been a struggle and a battle. Do not use this agency as they cannot be trusted and are horrible and difficult to work with. STAY AWAY FROM THESE INCOMPETANT, GREEDY MONEY GRABBERS

Keith · 22 June 2026

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 5/5

Google

I have dealt with Bridgefords for over 5 years with lettings and sales and find both sides of the office a pleasure to deal with. Micheal and Alison in sales always very freindly, professional and enthusiatic and are very realistic about market conditions whatever they are at the time. Stephen in lettings was also a pleasure to deal with, I hear he has now retired I wish him well he was an asset to company. I would recommend Bridgefords to anybody in a heartbeat, keep up the great work you do.

Mark · 21 August 2023

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 1/5

Google

As both a buyer and seller, this is by far the worst estate agent I have ever dealt with in over 20 years. They repeatedly fail to respond to basic queries. They do not return calls. Jack the manager is evasive and must be overstretched as he is unable to do the role properly. I ended up switching agent due to the clown like behaviour and the shear level of unprofessionalism shown.

Ian · 27 November 2025

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

★★★★★ 5/5

Google

My partner and I just got the house we applied to rent, and Amy was more than helpful. She was so friendly and kind when showing us around the house at our viewing, and had such a great attitude. She was very informative about the process and great help both before and after our application was accepted. Highly recommend :) Thank you!

Matilda · 3 August 2024

★★★★★ 5/5

Google

Amy was so helpful from the time we first put the call in to her about a property to rent. She really helped us every step of the way, and I cannot thank her enough for her kindness and hard work to get us the house quickly. I would highly recommend Bridgfords and Amy in particular for lettings.

Charlotte · 25 September 2024

★★★★★ 5/5

Google

We have dealt with Bridgfords for almost 30 yrs, first with the letting of our flat which was managed by Stephen, who was unwavering in his courtesy and support and was always available and willing to assist us. We recently sold our flat through Bridgfords and once again the service was superb, with both Stephen and Alison always ready to lend a hand. Thank you, Bridgfords and especially Stephen, for taking such good care of our property and offering such excellent service.

J · 17 June 2023

★★★★★ 1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

★★★★★ 5/5

Google

I recently had the pleasure of dealing with Bridgfords Estate Agents in Stafford, and I highly recommend their services. ​A special thank you goes to Sarah Hazeldine. She was incredibly efficient, patiently answering all of my questions and providing seamless support throughout the entire lettings process. ​

Naini · 11 May 2026

★★★★★ 5/5

Google

Absolutely fantastic estate agents. Sophie always goes above and beyond to give great support and advice and is always just a phone call away. Would highly recommend to anyone looking to rent through bridgfords as they are 5⭐️ in everything they do.

Jaime · 11 June 2026

★★★★★ 5/5

Google

Incredibly helpful from the moment I first inquired about a rental property. Emily and Amy guided me through every step of the process, and I’m extremely grateful for their dedication and kindness in securing the home for me so quickly. I would highly recommend Bridgfords! Especially Emily, for their outstanding service in lettings.

Chloe · 4 October 2024

★★★★★ 1/5

Trustpilot

Landlords (and tenants!) - avoid this agent

To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent. Landlords - Do yourselves and your tenants a favour and choose a different agent. You will end up doing just as much work managing Bridgfords (actually Countrywide) as you would managing any issues directly yourself. Two particular incidents that wound me up were when they charged us for work done by a decorator, which the decorator later admitted was never carried out; and secondly after forgetting to charge a tenant for costs due to them, they charged us instead, after deposit refund - without agreement or notice (money they still refuse to refund).

Paul_reflects · 15 April 2026

★★★★★ 1/5

Trustpilot

Got bored of chasing them

Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them. They seemed far more interested in getting me to speak to their mortgage broker, and I hadn’t even viewed any houses with them yet! I have no idea how they manage to sell any houses. Quite clearly a load of sales people trying to hit targets and not actually that bothered about selling houses.

Kiwi · 15 April 2026

★★★★★ 5/5

Google

From the first time that Alison James came to evaluate our house and talk through the sales process she gave us confidence that Bridgfords was the estate agents that we wanted to use. Michael Alldritt came to complete the sales documentation and organise photography. Alison was fantastic in chasing up the progress of our sale. She kept us updated throughout by phone or email. The office staff were good at passing on queries and ensuring that messages were passed on and dealt with. We definitely made the right choice for our sale.PositiveProfessionalism

Jane · 25 August 2022

★★★★★ 5/5

Google

Used Bridgfords Stafford to sell our house. Emily, and the team were excellent throughout the move. Would highly recommend them.

Alex · 4 October 2026

★★★★★ 5/5

Google

Stephen Barber is an extraordinarily professional, super efficient, thorough, knowledgeable and personable employee. He is one of the most efficient people we have ever worked with. The speed of his email responses and subsequent follow-up work concerning the properties he manages for us is legendary! In addition, he sometimes goes above and beyond normal expectations, helping us with various issues to do with our properties. He deserves every accolade available!

Louise · 17 June 2023

★★★★★ 5/5

Google

Very impressed with the service and efficiency especially during these difficult times. I would recommend all the staff at the Stafford branch but in particular Alison who has both been very helpful and efficient. There were delays in the purchase due to COVID 19 plus Stamp Duty holiday But all staff were helpful and provided support to push through the sale of my house in the end. I would strongly recommend Bridgfords Stafford to sell your home -keep up the good work 27/09/2021

Christopher · 17 June 2022

★★★★★ 5/5

Google

At the age of 73 I found myself selling a house for the first time a daunting task. The staff at Bridgfords I came in contact with, Alison, Michael, Annette and Sue were amazing. They supported, guided, reassured and went the extra mile in many ways. The customer service was in my opinion second to none An excellent team providing a positive experience. My sincere thanks to you all.

Stephanie · 17 June 2023

★★★★★ 5/5

Google

I was looked after by Sarah Collins who was absolutely amazing. She went above and beyond sorting out my mortgage as it was not easy due to me living overseas for the past few years. Would highly recommend her. Thank you 🙏 …

Karen · 3 April 2026