Trusted Agent profile · Stafford
★★★★★
650 reviews across 2 platforms
Bank House, 40 Greengate Street, Stafford, ST16 2JB
Bridgfords Lettings's office in Stafford, at Bank House, is rated 2.9 out of 5 across 650 reviews on two platforms, including 206 Google reviews rated 4.6.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
2/5
TrustpilotBranch staff good, conveyancing beyond horrendous
Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.
5/5
GoogleJust completed on the purchase of our first house and cannot say anything single bad word about these. The whole process from start to finish has been great and nothing is too much trouble. Would highly recommend
Thank you for choosing us for your first home purchase! We are thrilled that you had a positive experience with us and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotNikki Curry is best state agent in…
Nikki Curry is best state agent in Wakefield office, very professional, very informative looks after Landlord as well renters, advise appropriately, 5* experience. Will always use services
1/5
TrustpilotIf I could put 0 I would
If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people
5/5
GoogleFantastic customer service from Emily and team, I cannot thank Bridgford's enough for their assistance over the last 2 years.
Thank you for your kind words! We are grateful for the opportunity to assist you and provide top-notch customer service. It has been a pleasure serving you for the past 2 years and we look forward to many more. Thank you for choosing Bridgford's! Best wishes, Lucy, Customer Relations.
5/5
GoogleBridgefords in Stafford have provided an excellent service for us selling our house. They secured an offer on it within 7 days and have held our hand through the often trying process. Alison and Mike were always there to provide practical and often emotional support! Very glad we chose them to sell our house and would definitely recommend them again. Right then.....off to unpack more boxes......
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCurrently in the process of moving my mom from the Scottish Highlands to the Midlands. Have to say that Jack has been an absolute star throughout ; always the one with the up to date information, and always with a lovely manner and cheerful disposition. Thank you 😊
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid like a plaque
The Property management company in Manchester is an absolute disgrace and very unprofessional.I have serious issues with my apartment for the last 4 weeks and nothing has been done I’ve sent over 10 emails to the property manager and getting fobbed off by Bridgfords and the Landlord That’s the trouble with Landlords good enough to take my money but when it comes to maintaining issue they simply ignore you.I’ve now forwarded all my emails to a property ombudsman
5/5
GoogleWe recently had the pleasure of dealing with Hannah at Bridgefords Stafford, and I couldn't be more pleased with the experience. From start to finish, the process of finding our new home was smooth and straightforward. Hannah's professionalism and dedication made all the difference. We looked at 1 House and did not need to look any further. Thank you, Hannah, for making this journey so easy and stress-free. We are truly grateful!
Many thanks Terry for the fantastic recommendation and 5* review. I have passed your flattering comments onto our Stafford branch. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional, efficient and very responsive team. Definitely recommend them
Thank you for leaving us your excellent 5* review. Our team is passionate about providing top-notch service to our customers. We appreciate the recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleMy property already on the market, I called Bridgfords to arrange a viewing of one of their properties. Never got back to me and bounced all subsequent calls and message to answerphone. Discourteous at best. Efficient at sending me their junk emails however. I certainly wouldn't use them.
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThe team at Bridgefords couldn’t be more helpful with any inquiry we could have. The branch manager Jack is so knowledgable and responds to our messages almost immediately. We really enjoy and find the recent social media reels useful. Great branch!
Thank you for taking the time to share your experience and for your wonderful 5* review Taylor Youngs! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI wrote an email to one of their sales…
I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!
5/5
GoogleThe team at Bridgefords couldn’t be more helpful with any inquiry we could have. The branch manager Jack is so knowledgable and responds to our messages almost immediately. We really enjoy and find the recent social media reels useful. Great branch!
Thank you for taking the time to share your experience and for your wonderful 5* review Taylor Youngs! Kind regards, Lucy, Customer Relations.
5/5
GoogleVery happy to recommend Bridgfords, Stafford. We found them very helpful, quick to respond and transparent in all they took on whilst purchasing a property via them. Special thanks to Kaitlyn, for superb liaison throughout.
Thank you for leaving us your superb 5* review and recommendation Barry. Best wishes, Lucy, Customer Relations.
5/5
GoogleBoth Emily and Simon were very helpful when we were looking to move from an hour away. Very accommodating and would recommend this company. We’re very happy with our rental. Thank you!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Abbey! Kind regards, Lucy, Customer Relations.
5/5
GoogleUsed these guys to rent my first property which can be quite intimidating as a young person but safe to say from the first conversation I had with Hannah all worries were put at ease from the first conversation all the way through to the move in she was amazing communication was perfect couldn’t ask for any more. Safe to say I will be using again and hold recommend. Thank you
Hi Georgia, thank you so much for your wonderful 5* review! We're delighted to hear that Hannah made your first rental experience smooth and stress-free. We look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotBridgfords Gosforth
Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.
5/5
TrustpilotA cheerful professional that brightens up your day...
I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.
5/5
GoogleCouldn’t recommend more, Spoke to Hannah on the phone recently and she could not have been more helpful. Thank you so much.
Thank you for your wonderful 5* review Niamh! We're delighted to hear that Hannah was able to assist you so effectively. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotExcellent Service
After using other Agents locally for many years, I have got to say the service I received from the team at Cheadle hulme was outstanding. From the minute I spoke to Jemma I knew I was experiencing a different level of service. I dealt with Louise who kept me update and informed through every viewing, just superb, snd not forgetting Liam who when I had any queries dealt with them immediately- Thankyou to the whole amazing team, you will now have my other houses to let. 5 ⭐️
5/5
TrustpilotOliver Hawksworth is an exceptional…
Oliver Hawksworth is an exceptional Property Manager in the Sheffield Office.We have had a number of major problems with the flat he manages in Leeds for us and every time Oliver has solved the problem after really going the extra mile to do so!He is also friendly and courteous and extremely prompt in his responses - well done Oliver!CJ
5/5
TrustpilotThe Best Professionals in Property Management & Client Relations
I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.
1/5
TrustpilotNever contact me after numerous call…
Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.
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